Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Khuyết điểm: "Excellent flight. No complaints, good boarding, friendly crew"
Khuyết điểm: "Not enough leg room in coach. I’m 180 cn"
Khuyết điểm: "O lie check in and support terrible"
Khuyết điểm: "Delay announced too late and no consideration for parents travelling with baby"
Khuyết điểm: "Everything"
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Khuyết điểm: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Ưu: "Seats are very comfortable, speedy boarding and in flight service very quick"
Khuyết điểm: "Ran out of wine!"
Ưu: "Cabin Crew are helpful and friendly"
Khuyết điểm: "Airasia always delay"
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Ưu: "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
Khuyết điểm: "Little crowded in the departures hall,"
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "AIR conditioned cabin while boarding= no sweat.."
Khuyết điểm: "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Khuyết điểm: "Usually not on time - frustrating."
Khuyết điểm: "Charged me nearly the cost of the flight ticket to check a baggage even though I had already purchased bag check via kayak. Not happy at all. Fellow travelers paid substantially less not to mention the amount of empty seats / overhead space I could have used for my bag. Completely ridiculous."
Ưu: "Great price, comfortable"
Khuyết điểm: "No free wifi"
Ưu: "Included snack/small meal on flight was nice."
Khuyết điểm: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
Ưu: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Ưu: "The initial cost"
Khuyết điểm: "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."
Khuyết điểm: "Long line to check in and people not polite."
Khuyết điểm: "I felt like the airline was in business solely to make money not to provide excellent service for customers. The airline nickeled and dimed everything. Charged an arm and a leg for checked bags and charged PER KG on bags exceeding their limit."
Ưu: "Crew was polite. Flight was on time."
Khuyết điểm: "No drink service."
Ưu: "Good flight crew, on-time, all went well."
Khuyết điểm: "No water was served, would have liked a bit more legroom."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "AirAsia is cheap and not cheerful. You only get the cheap fare if you dont check on luggage."
Khuyết điểm: "Rio offs on luggage."
Ưu: "On time departure and arrival. Comfortable flight."
Khuyết điểm: "N/A"
Ưu: "Crew was safe and efficient"
Khuyết điểm: "We were not informed that they charged for baggage! At the last minute we had to run and pay $30.00 each bag. The only way to know that was going to the airline website link on the confirmation email-very back door. Also on the flight not even water was free-you had to pay for everything. Add all that to the fact that the tickets were more expensive than other Thai airlines. We weren't all that happy with Air Asia!"
Ưu: "Plane ride was adverage"
Khuyết điểm: "Squished buss ride to plane, had to pay for one checked bag"
Khuyết điểm: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."
Ưu: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Khuyết điểm: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Ưu: "The line didn't take that long."
Khuyết điểm: "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
Khuyết điểm: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
Khuyết điểm: "No food or beverages served, seats wouldn't recline, bag fee"
Ưu: "The cheap fare for the flight"
Khuyết điểm: "Being charged for water. Terrible crew attitude."
Ưu: "Speedy boarding process."
Khuyết điểm: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."
Khuyết điểm: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Khuyết điểm: "The attendant at the check in counter was extremely rude. Overall very cheap airline. AirAsia should look up to Thai Airways to improve their overall service."
Ưu: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Ưu: "Smooth, no issues, great service"
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "I want a refund on this flight and I will be taking measure to complain at the highest level at the company on the way I was treated and the $900 baggage charge they tried to charge me, then agreed to $450. I was on a previous flight with the same airline and was charged $30 excess baggage weight, with the same bags, which if anything were lighter. I was completely exploited and I will never book this airline again. I'm so appalled and disgusted by this airline - And warn other travelers to fly with an alternative company. On top of it all they were rude and extremely unhelpful."
Khuyết điểm: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."