Boarded quickly. Arrived on the tarmac early. Delayed a little getting to the gate because of gate crowding.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Ưu: "Very friendly crew."
Khuyết điểm: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Ưu: "The pilots and the team did a good job."
Khuyết điểm: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Ưu: "Crew was great. Plane felt good and clean."
Khuyết điểm: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Ưu: "Loved the individual monitors"
Khuyết điểm: "All good with me"
Ưu: "Crew was nice and pleasant."
Khuyết điểm: "Free food options were basic (pretzels or a cookie)."
Ưu: "The crew was nice and helpful, especially when my son was feeling sick after the landing. One of the crew members immediately got up and grabbed us a ginger ale and pretzels."
Khuyết điểm: "Although we landed on time there wasn’t a gate for us to pull up to. So we had to wait on the runway for an hour before being able to pull up to an available gate."
Ưu: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Khuyết điểm: "More communication with the passengers would have been a bit better !!"
Khuyết điểm: "We stayed one hour in the plane without any reason"
Ưu: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Khuyết điểm: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Ưu: "Crew was very helpful."
Ưu: "Great service and entertainment options"
Ưu: "Entertainment is good, polite staff"
Khuyết điểm: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Khuyết điểm: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Ưu: "Excellent passenger service. PSA consistency performs as best of regionals."
Ưu: "My flights were booked through British Airways, but these segments were operated by American. Dallas to LAX was on an Airbus 321. Entertainment options were very good (although not as diverse as on British Airways). Food was okay. The crew was very pleasant."
Khuyết điểm: "Small Airbus models (319 and 321) have noisy engines and noisy hydraulics, and they create an annoying amount of white noise in the passenger cabin."
Ưu: "On time, non stop"
Khuyết điểm: "New higher prices for less service."
Khuyết điểm: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Ưu: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Khuyết điểm: "The customer service is just horrible. They simply don’t care about you just what you paid."
Ưu: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Ưu: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Khuyết điểm: "The Video on Demand service for movies, TV, and Music would skip every 10 to 20 seconds, jumping forward about 2 or 3 seconds at a time...making videos unwatchable. This was a problem for my seat, the two in front of me, and apparently many other seats on the flight."
Khuyết điểm: "Lost connection because previous flight was too late , had long wait. The space in the seat on the plane were quite small and the plan looked old, or not updated. It didn't have individual screen monitor for entertainment , which I think nowadays is expected; especially for a coast to coast flight."
Ưu: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Khuyết điểm: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Khuyết điểm: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Khuyết điểm: "1. Weather was bad and airlines knew it without sending out caution email or text messages early to passengers like Delta so that passengers can prepare for coming situation, either re routing flight or mental prepare for flight delay 2. Poor coordination - called to change flight and got confirmation via phone only found out in ticket counter that was not valid. 3. Luggage counter was bad, giving wrong picking luggage location caused two hour waiting in airport for nothing."
Ưu: "Flight attendants were ok, performed duties as expected."
Khuyết điểm: "AA's seats are sooooooo close together, that there is nowhere near enough room to stretch or raise legs. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Ưu: "Excellent staff and flight attendants."
Khuyết điểm: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Khuyết điểm: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Ưu: "Just being able get home."
Khuyết điểm: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Ưu: "The flight was quick and everyone was nice."
Khuyết điểm: "No entertainment but it was only and hour flight."
Ưu: "Flight was smooth and are on time."
Khuyết điểm: "Consuming and long baggage clai. No one man if baggage claim desk."
Ưu: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Khuyết điểm: "American Airlines didn't honor my choice of seats."
Ưu: "Flight was on time"
Khuyết điểm: "Service, size of plane, lack of enthusiasm from staff"
Ưu: "Everything from seat size, staff, free wifi etc"
Ưu: "Got home safely (eventually)"
Khuyết điểm: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Ưu: "good food, choose the pasta"
Khuyết điểm: "a stop on La Paz on the flight back, the altittude hit hard."
Ưu: "Fast, friendly service."
Khuyết điểm: "N/A"
Khuyết điểm: "Being late, i already have long wait at the airport"
Khuyết điểm: "Everything"
Khuyết điểm: "I did not like the head rest, very uncomfortable"
Khuyết điểm: "Movies broken has to change seat"
Ưu: "the crew was great, friendly and tried to make the flught comfortable"
Khuyết điểm: "the seat i chose was not the seat i got. When i checked in i was not assigned a seat and had to wait in line to get a seat"
Khuyết điểm: "No food or drinks on this flight"
Ưu: "the flight was on time"
Khuyết điểm: "the plane was small the plane was not comfortable"