Here at flight entertainment.
Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "Crew are great. Plane is cool, A380."
Khuyết điểm: "Connecting flight is in a hurry, time is tight."
Ưu: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Khuyết điểm: "No improvement needed!"
Ưu: "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
Khuyết điểm: "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "Korean Air service was good."
Khuyết điểm: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Ưu: "The food was amazing"
Ưu: "This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience."
Khuyết điểm: "Extra checked bag fee was very costly, nearly $100.00 (CAD)."
Ưu: "Yes, crews were excellent"
Khuyết điểm: "Boarding of passengers should be clear"
Ưu: "The service is always way better than American flying"
Ưu: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "Great customer service"
Khuyết điểm: "It was hot and no airflow"
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Everything except switching flights in Seoul."
Khuyết điểm: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Khuyết điểm: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ưu: "I liked the seats and the comfort."
Khuyết điểm: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "There wasnt anything that i didnt like"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Excellent service"
Khuyết điểm: "45"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "food selection & crew courtesy"
Ưu: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Ưu: "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
Khuyết điểm: "The flight was very lomg, but nothing could be done to remedy that."
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Ưu: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Ưu: "Fast I like it this way.."
Khuyết điểm: "Time keep changing is what I don't like."
Ưu: "Just about everything"
Khuyết điểm: "I."
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Ưu: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Khuyết điểm: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Ưu: "Everyone was very polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Khuyết điểm: "Chairs are quite hard and the movies selection limited."
Ưu: "Food and crew's profesional service and care"
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Service, comfort, and seat room."
Khuyết điểm: "Everything was enjoyable on return flight"
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "Very nice and comfortable flight"
Ưu: "I like the food,the crew are nice and very helpful"
Ưu: "The entertaiment choices were very good on such a short flight."
Khuyết điểm: "Seat was so cramp to the point of suffering."
Ưu: "The crew went above and beyond."
Ưu: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Khuyết điểm: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Ưu: "Good food, friendly staff, great service"
Khuyết điểm: "The seats could be bigger"
Movie choices are very limited, emirates choices were lot better
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "Crew was amazing."
Khuyết điểm: "I had a problem with the seat cushion. Not comfy enough."
Ưu: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Khuyết điểm: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Ưu: "The crew was good. Good movie selection."
Khuyết điểm: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Ưu: "Great crew"
Khuyết điểm: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."
Khuyết điểm: "Delays twice which cost me lots of stress and taxi $"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Khuyết điểm: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Ưu: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Khuyết điểm: "More space for shoulder and legs. Espicially for a 11h flight"
Ưu: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Khuyết điểm: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Good staff and service"
Ưu: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Khuyết điểm: "HOSPITAL LIKE FOOD GIVEN,"
Ưu: "Staff is friendly"
Khuyết điểm: "The seats are tight and I am a slim person"
Ưu: "Food was great Seats were comfortable Everyone was super nice"
Khuyết điểm: "None."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "All around a great experience."
Ưu: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Khuyết điểm: "There were no food choice when the cabin crew reach my seat all run out"
Ưu: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Ưu: "The Qatar Airways price."
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Khuyết điểm: "Everything"
Ưu: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Khuyết điểm: "Dnt have anything to say what I dnt like. Everything is great."
Khuyết điểm: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Ưu: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Khuyết điểm: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Ưu: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Ưu: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Khuyết điểm: "Service,"
Ưu: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Khuyết điểm: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Ưu: "landed safely"
Khuyết điểm: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Khuyết điểm: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Khuyết điểm: "I had to ask for wine to 3 different hostess's"
Khuyết điểm: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Ưu: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"
Khuyết điểm: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Ưu: "Inflight services, food"
Khuyết điểm: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Ưu: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Khuyết điểm: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Ưu: "Food, service, staff at the counter"
Khuyết điểm: "Cant think of any"
Ưu: "Attentive service ready to appease any request very clean toilets"
Khuyết điểm: "Type of aircraft Films Selections in particular World Group not changed much since April"
Ưu: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Khuyết điểm: "Food service was very slow. Flight from Dubai Seattle did not provide PPE"
Khuyết điểm: "Food was not enough and it was served after very long hours."
Ưu: "Great staff"
Khuyết điểm: "Food and service about drinks limited unfortunately"
Ưu: "plane is comfortable and business class bar is great"
Khuyết điểm: "Boarding was a mess and food is terrible"
Khuyết điểm: "more organized boarding"
Ưu: "Entertainment system has a great selection, leg space even in economy is big enough."
Khuyết điểm: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "This leg was generally worse than Boston to Dubai. The airline staff were less polite, borderline rude."
Khuyết điểm: "As above"
Ưu: "Friendly staff at boarding and on flight. Very attentive."
Khuyết điểm: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Ưu: "The quality of the food"
Khuyết điểm: "The timing of providing the breakfast is too early"
Ưu: "10 out of 10. excellent. 5 stars."
Ưu: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Ưu: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Ưu: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Ưu: "The food and beverage selection was great."
Khuyết điểm: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Khuyết điểm: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Ưu: "Crew were friendly Entertainment was good"
Khuyết điểm: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Ưu: "good flight"
Khuyết điểm: "Woke me up for breakfast"
Ưu: "I liked how professional and attentive the crew was."
Khuyết điểm: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Ưu: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Khuyết điểm: "Organisation was shocking, staff were rude and unwilling to help."
Ưu: "Friendly crew.. good flight"
Khuyết điểm: "Screen was not working properly"
Khuyết điểm: "The ac wasn't working properly just hot air being blown"
Ưu: "The excellent service and the very attentive cabin crews."
Ưu: "The food was decent."
Khuyết điểm: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Ưu: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Khuyết điểm: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Ưu: "Everything was good"
Khuyết điểm: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
Khuyết điểm: "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."
Ưu: "Start scurty things with people who has short time to the next flight"
Khuyết điểm: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Ưu: "Over all experience"
Khuyết điểm: "Other than the delay in boarding, which resulted in a bit of chaos, everything went very well."
Ưu: "In flight entertainment was suoerb and even had live TV."
Khuyết điểm: "Food was not good"
Khuyết điểm: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
Ưu: "Great service all round and lovely staff on board! A delight to fly."
Khuyết điểm: "Not getting corner seats"
Khuyết điểm: "Late take off"
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "- almost nothing - They arranged vegetarian food on demand."
Khuyết điểm: "- Repetitive food - No one turned up when called for assistance. - late service"
Ưu: "Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !"
Khuyết điểm: "I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself."
Ưu: "Not many passengers got to spread out"
Khuyết điểm: "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."
Ưu: "Overall the flight was good and had no issues. The staff was professional and friendly."
Khuyết điểm: "The food could be better."
Ưu: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Khuyết điểm: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Ưu: "Crew is amazing!"
Khuyết điểm: "The Plane!"
Ưu: "Very friendly crew!"
Khuyết điểm: "Significant delay of departure."
Ưu: "Very friendly cabin attendants. Especially Irene."
Khuyết điểm: "Food was poor. I would prefer a good piece of cheese or fruit."
Ưu: "Comfortable seats, nice staff, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Crew not so much!"
Khuyết điểm: "A bit friendlier ...had no ice??"
Khuyết điểm: "Excellent service"
Ưu: "See previous comments."
Khuyết điểm: "See previous comments."
Ưu: "Safe and fast journey."
Khuyết điểm: "Vegan options for everything."
Khuyết điểm: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Ưu: "The Movie selection was pretty good for such a long flight."
Khuyết điểm: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Khuyết điểm: "The flight was an hour and a half late."
Ưu: "Enjoy flying with Delta, crew was great."
Khuyết điểm: "disappointed they didn't have a few more snacks available."
Khuyết điểm: "Flight was delayed due to crew not being available."
Ưu: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Khuyết điểm: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Khuyết điểm: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Ưu: "I had a very comfortable seat, it was a very good experience overall."
Khuyết điểm: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Ưu: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Khuyết điểm: "Leg room. Never can have enough leg room."
Khuyết điểm: "It was perfect."
Khuyết điểm: "delayed flight"
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Ưu: "The on flight entertainment was good"
Khuyết điểm: "Sleeping was too uncomfortable"
Khuyết điểm: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Ưu: "Nicer plane"
Khuyết điểm: "One stewardess almonds mowed me down with cart"
Ưu: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Khuyết điểm: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Khuyết điểm: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Ưu: "Able to watch a movie, even though can't finished it."
Khuyết điểm: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Ưu: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Khuyết điểm: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Ưu: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Ưu: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Khuyết điểm: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Khuyết điểm: "It was scheduled so late at night."
Ưu: "The cabin crew was excellent. Friendly, helpful, efficient"
Khuyết điểm: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Ưu: "Good movie choices"
Khuyết điểm: "Too cramped. No leg room"
Ưu: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Ưu: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Khuyết điểm: "Confusion over my boarding pass at the Delta terminal in Detroit."
Ưu: "Fast, orderly boarding."
Khuyết điểm: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Ưu: "The crew was nice and friendly and the plane was half empty."
Khuyết điểm: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Khuyết điểm: "Plane too warm."
Khuyết điểm: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Ưu: "Plane was clean, attendants were friendly, and food was fine."
Khuyết điểm: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Ưu: "Stewardess named "Mel.""
Khuyết điểm: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Ưu: "Nice crew. Clean cabin."
Khuyết điểm: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Ưu: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Khuyết điểm: "Plane was hot but that seems common for these small planes during the summer."
Ưu: "Flight was quick, Crew was friendly"
Khuyết điểm: "Plane was older with no power connections"
Ưu: "Very fast boarding process."
Khuyết điểm: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Ưu: "The crew made up for some of the lost time"
Khuyết điểm: "Delta downsized the plane overbooked by 35, reassigned our seating that we made three months ago so we no longer could sit next to each other. My wife had to sit in one row I had to sit in another Delta did all this without contacting us. This was done to many of the passengers. The seats are getting as ridiculously narrow, I thought I was on Spirit Airlines! Now Delta is charging for bags! One reason I had stayed with Delta was although the ticket prices were higher the bags were free, now higher ticket prices and bag fees! Guess I will have to search for another air carrier. Delta is not loyal to me so I won't be loyal to Delta! Fuel is cheaper so they raise fees!"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Khuyết điểm: "Hygiene of local passengers"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "The schedule on time"
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."