Customer friendly fine service. Thank you.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Ưu: "Reliable service, clean cabin"
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Khuyết điểm: "Very cramped. Worst leg of the journey"
Khuyết điểm: "The hot food was dry and lost my appetite"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Khuyết điểm: "Excellent flight service no"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Khuyết điểm: "Way too cold"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Little or no room in Economy"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Christmas decorations, service, attitude of staff"
Ưu: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Khuyết điểm: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "Amazing service and comfortable lay flat bed"
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Khuyết điểm: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "everything, excellent job"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Khuyết điểm: "the gates the time intervals and the connections..."
Ưu: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Khuyết điểm: "Can't think of anything:)"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "-"
The flight was rescheduled by 6 hrs delay and no accommodation provided. also the connecting flight from India to Doha was minimum basic comfort level.
Ưu: "Excellent Cabin services."
Ưu: "Crew was great. TV Entertainment system was excellent."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Khuyết điểm: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Good aircraft, crew attentive."
Khuyết điểm: "Food was poor."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The crew and comfort of the flying ship is excellent."
Khuyết điểm: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Ưu: "empty seat next to me!"
Khuyết điểm: "more cramped than akld to doha"
Ưu: "Good entertainment."
Khuyết điểm: "Very cramped seating."
Ưu: "Staff was courteous"
Khuyết điểm: "My meal preference was not available."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Ưu: "Cabin crew service is excellent. Food is very nice. Safe travel."
Khuyết điểm: "Little bit congested."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Great crew, as usual."
Khuyết điểm: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Ưu: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Khuyết điểm: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Ưu: "Overall services"
Khuyết điểm: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Khuyết điểm: "the returning flight from Doha to Chicago was absolutely old and small."
Ưu: "Films Service"
Khuyết điểm: "Not enough films"
Ưu: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Khuyết điểm: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Khuyết điểm: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Ưu: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Khuyết điểm: "seat was not much comfortable"
Ưu: "The movie selection was good."
Khuyết điểm: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Ưu: "The crew was friendly and patient. The flight departed on time."
Khuyết điểm: "The plane was small and cramped. The food was mediocre and could have been more creative"
Ưu: "Some how it was a good experience"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "No flexibility in flight changes"
Ưu: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Khuyết điểm: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Ưu: "The crew was very nice"
Khuyết điểm: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The leg space is what got this flight a 3 star."
Ưu: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Ưu: "Comfortable wide seats, good service"
Ưu: "Cabin crew was pleasant and at least smiled."
Khuyết điểm: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Ưu: "Rhank you dear Qatar for excellent customer service"
Khuyết điểm: "Food"
Slept through flight so can’t judge service. Awaiting lost luggage and will be gone from this location in 2 days. Nothing to wear…no access to Rx. Don’t understand why neck pillow had to be stowed for take off.
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
My review is limited because we had two flights. One from Madrid to Chicago on Iberia Airlines was awesome, business class, roomy with good food and clean bathrooms. The other Chicago to San Diego on American Airlines was not so good, really poor, over crowed and small bathrooms. It would have been better if we could have stayed on Iberia all the way to San Diego.
oh man the situation with the bus on arrival
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
Khuyết điểm: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Khuyết điểm: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Ưu: "Iberia is great"
Khuyết điểm: "Great airline Iberia is great"
Ưu: "The crew was okay,...and we got there"
Khuyết điểm: "The plane, was a piece of junk, and the AC wasn't working."
Ưu: "Crew was nice"
Khuyết điểm: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Khuyết điểm: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Khuyết điểm: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Ưu: "Tv, food, blanket with pillow"
Khuyết điểm: "Everything was wonderful"
Ưu: "Crew was nice and reliable."
Khuyết điểm: "Beverages should be complimentary."
Ưu: "The crew was amazing.The seats weren't bad but not super comfortable."
Khuyết điểm: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Khuyết điểm: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Ưu: "It was IBERIA Flight:"
Khuyết điểm: "It was IBERIA Flight:"
Ưu: "boarding is quick"
Khuyết điểm: "crew push you hurry. and the space is too small."
Ưu: "On time"
Khuyết điểm: "Space"
Ưu: "Movies, organized boarding"
Khuyết điểm: "Crew unhelpful arrogant"
Khuyết điểm: "The food was bad."
Khuyết điểm: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Khuyết điểm: "Layovers are what makes the flight bad."
Khuyết điểm: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Ưu: "Boarding process was smooth."
Khuyết điểm: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Khuyết điểm: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."
Khuyết điểm: "One of the shows I started watching on had one episode. Handmade tail?"
Ưu: "The discomfort of the cramped seating overshadows everything"
Khuyết điểm: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."
Khuyết điểm: "I requested a vegan meal weeks prior and the only meal without meat had a lot of dairy in it. Not enough water was offered as well. The flight was delayed boarding. The leg room is pitiful on the flight."
Khuyết điểm: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."
Ưu: "Nice crew and good landing"
Khuyết điểm: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Ưu: "Food, entertainment (great monitors), new cabins."
Khuyết điểm: "Everything"
Khuyết điểm: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Ưu: "Nice crew and good selection of movies and music."
Khuyết điểm: "Legroom is limited so it was hard to sleep."
Ưu: "Fast boarding."
Khuyết điểm: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."
Khuyết điểm: "Horrible from beginning to ending."
Ưu: "I liked the air crew and the media systems on the plane."
Khuyết điểm: "I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing."
Ưu: "Lots of leg room, comfortable and very nice staff."
Khuyết điểm: "See Above. There was a 2.5 hour delay. I was worried I would not make my flight to Vigo, but I did"
Khuyết điểm: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
Ưu: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Khuyết điểm: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Khuyết điểm: "It landed with a very narrow window to my connecting flight"
Ưu: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Ưu: "The crew were friendly and helpful."
Khuyết điểm: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Ưu: "Boarding on time."
Khuyết điểm: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Ưu: "It would be much better to get water more often and maybe a few snacks"
Ưu: "Crew were great. On time. Smooth"
Khuyết điểm: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Khuyết điểm: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."
Ưu: "Love Kayak. Everything excelkent."
Ưu: "Loved the gluten free meal option."