I love everything about Qatar airlines. Especially the airport and the the customer service they provided. The only problem was my sister was having stomach flu and terrible crumbs. She was asked if there is any chance she can have more comfortable seat, or place she can stretch her feet, so she can bear with the pain but the flight attendant told her that airline can’t accommodate her. It was frustrating to know that if someone feel unwell the airline doesn’t have any accommodations.
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Seats were old and lanky. Food was bad, we got sick.
Khuyết điểm: "No gate for departure or arrival. No business class longe in Cape Town."
Khuyết điểm: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Ưu: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Khuyết điểm: "Just don't like all the trips to and from flights on the bus at Doha."
Ưu: "Attentive and efficient"
Khuyết điểm: "Check-in for ticket took 2 hours!"
Ưu: "Seats were comfortable but space was narrow"
Khuyết điểm: "Please give space between front and back seats"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Plenty legroom with Qatar. Food good."
Khuyết điểm: "Everything good as usual"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Khuyết điểm: "They could have checked the bathrooms more often as trash bins were very full."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Qatar Airlines has amazing service! And they have free internet!"
Khuyết điểm: "The films are all sensored. And the free internet is only for 30 minutes."
Ưu: "Excellent on board staff"
Ưu: "The long flight from Houston to Doha was good."
Khuyết điểm: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Ưu: "All good thank you + food and crew and entertainment"
Khuyết điểm: "All good thanks"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "- Leg Space is challenge"
Ưu: "Food was better. Seating was comfortable."
Ưu: "Great flight with good food and crew."
Ưu: "service and staff was polite & friendly"
Ưu: "Food OK"
Khuyết điểm: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Khuyết điểm: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Ưu: "Had the best flight experience of my life. Comfort, food & especially service was excellent."
Ưu: "We enjoyed the comfort, food , staff and entertainment."
Khuyết điểm: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Ưu: "attentive crew food was good"
Khuyết điểm: "old entertainment options little space to move about"
Ưu: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Khuyết điểm: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Ưu: "Some how it was a good experience"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Khuyết điểm: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Ưu: "Comfortable wide seats, good service"
Ưu: "Food was good"
Khuyết điểm: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Ưu: "- Efficient boarding and check-in - on time arrivals"
Khuyết điểm: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Ưu: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Khuyết điểm: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Ưu: "Food and entertainment on board was good"
Khuyết điểm: "They delayed boarding by over 30 mins (without any notices on any screens), and then kept us on the flight for another 30 mins after doors shut before pushing back from the gate. Overall flight was delayed over an hour. The pilot tried to make up the time on the way, and we had a connection officially scheduled for 45 mins layover. We requested the crew if we could disembark earlier but she said no. We missed our connection."
Ưu: "The crew was polite"
Khuyết điểm: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
The flight was good. Much is to be desired with the food. The landing can be a little better. Overall I would fly with you again and I would recommend you to others.
Barely enough room to move. No meal options offered for purchase for such a long flight. Really hard with small kids
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Delayed 4 hours due to crew. Then it began to rain and lightening. Crew arrived but then flight cancelled due to weather. American Airlines are thieves. No hotel voucher provided.
Flight departed Phhiladelphia on time and arrived Phoenix about thirty minutes early. Masks were required which is really unnecessary as all other sanitary protocols have been eliminated.
Ưu: "All was as expected, lights were out for a late night flight, and attendants were quiet and nice."
Khuyết điểm: "Our flight was delayed by 2 hours, so that had it's normal difficulties. This was I believe due to the weather, and not a fault of the airlines."
Ưu: "The plane was really clean and they had lots of overhead storage."
Khuyết điểm: "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."
Khuyết điểm: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Ưu: "Easy boarding"
Khuyết điểm: "Not as friendly as I hoped"
Khuyết điểm: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Ưu: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Khuyết điểm: "Having a variety of food options would be nice."
Khuyết điểm: "Too small of a plane for that long a flight. Cabin was too damn hot."
Khuyết điểm: "Luggage lost never return"
Ưu: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Khuyết điểm: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Khuyết điểm: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Ưu: "Crew really helpful and efficient super fast boarding"
Ưu: "After all the delays, made an an 8 hour trip 2 minutes early."
Khuyết điểm: "Crowded planes Waiting on the Tarmac LOCATION OF THE CONNECTIONS and the gates. Construction in the Airport ( s) Philadelphia is a MESS. Overhead stowage.( Does anyone check a bag?)"
Khuyết điểm: "Seats were too narrow and distance between sets is too small"
Khuyết điểm: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Ưu: "The flight attendants were amazing. In flight entertainment is key on flights over 3 hours!"
Khuyết điểm: "Veggie meal was not great!"
Ưu: "Great service, friendly staff. Plenty of in-flight entertainment options"
Khuyết điểm: "N/A"
Ưu: "One nickel hostess"
Khuyết điểm: "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
Khuyết điểm: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Ưu: "Entertainment choices, no additional charge for wine, food was good"
Khuyết điểm: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Ưu: "Food was okay."
Khuyết điểm: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Ưu: "Extra space was amazing"
Khuyết điểm: "No complaints"
Ưu: "It works if you follow the rules."
Ưu: "Friendly staff"
Khuyết điểm: "Rude customer"
Ưu: "Crew On time Boarding"
Khuyết điểm: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
Ưu: "Flight was delayed an hour in LAX due to mechanical issues. Entertainment system was great."
Khuyết điểm: "Flight Delay"
Khuyết điểm: "Inadequate overhead baggage space."
Ưu: "Quick boarding, near empty flight."
Khuyết điểm: "N/A"
Ưu: "Movie selection, drinks"
Khuyết điểm: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Ưu: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Ưu: "Delicious food. Very smooth flight had a great time traveling with this airline"
Khuyết điểm: "The seats were uncomfortable and tight."
Ưu: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Khuyết điểm: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Ưu: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Ưu: "Short trips so no entertainment is offered so it's n/a"
Ưu: "Fact we got there"
Khuyết điểm: "Poor customer handling at Laguardia and no info why we were being delayed."
Khuyết điểm: "Will probably never choose to fly with American Airlines again."
Ưu: "The American Airlines plane was very clean and spacious. The staff were very friendly and attentive at all times. I enjoyed the food served and the selection of movies offered inflight was excellent. I would definitely travel with American again."
Khuyết điểm: "I wish the vegetarian meal was a little better thought out! It tasted a bit like hospital food."
Ưu: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Khuyết điểm: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
Ưu: "Flight itself was fine"
Khuyết điểm: "Check in was the worst. 1.75 hours just to check bags. Barely made flight when arriving 3 hours before"
Khuyết điểm: "Three gate changes and 45 minute delay. Same happened two years ago"
Ưu: "The plane was new and nice looking"
Khuyết điểm: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Khuyết điểm: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Ưu: "She was absolutely marvelous. So friendly and professional. A welcome change to most encounters with with AA employees."
Khuyết điểm: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Ưu: "delayed at both sides with very little announcements keeping us updated"