Flight and crew were great. Food was good and great recline for coach. Disappointed I had paid extra for window seat and seat next to it in center and found upon boarding that my seats were moved to center only seats with no window. If we hadn’t paid extra, it wouldn’t be an issue. Was told because of change in aircraft yet it was the same aircraft as when it was originally booked months ago. Crew tried to accommodate but unfortunately on full flight it was not possible.
Flight from Zurich to Florence was fine
Simply put, short of upgrading seat class, I couldn't have asked for a more friendly, accommodating, comfortable experience flying.
Swiss Air, which forced me to check my bag in Newark, still has not located it. I am back in NY now. Overall a terrible travel experience, my worst ever.
Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
Baggage charge is nothing short of obscene, especially w/ lack of service provided
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Ưu: "the crew were so nice"
Khuyết điểm: "not enough room between seats"
Ưu: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Khuyết điểm: "The whole experience was positive."
Ưu: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Khuyết điểm: "Nothing"
Ưu: "Nice crew, plenty of food and snacks available. Good wine."
Khuyết điểm: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Khuyết điểm: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Ưu: "The crew was terrific and friendly as I expected."
Khuyết điểm: "I have no other suggestions here since I'm pleased with the flight and services."
Ưu: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Khuyết điểm: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Ưu: "Nice crew, lot of space"
Ưu: "Good, in-flight entertainment"
Khuyết điểm: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Khuyết điểm: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Ưu: "The crew and flight"
Khuyết điểm: "No airconditioning while waiting on the shuttle bus to the plane"
Ưu: "The crew was very attentive and friendly. For the price the seats where comfortable."
Ưu: "The booking to a new flight was seamless."
Khuyết điểm: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Ưu: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Ưu: "Very short flight so little to write about."
Khuyết điểm: "We've got no complaints."
Ưu: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Khuyết điểm: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Khuyết điểm: "We had almost 8 hours delay"
Khuyết điểm: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Ưu: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Khuyết điểm: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."
Ưu: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Ưu: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Ưu: "The Crew was wonderful."
Ưu: "Very little"
Khuyết điểm: "I paid extra for seat selections and then they did not give me those seats."
Ưu: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Khuyết điểm: "I found the movie selection a bit limited for such a long flight."
Ưu: "Food and entertainment"
Khuyết điểm: "Mobile app wasnt working for me"
Ưu: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Khuyết điểm: "Very little not to like on this flight."
Ưu: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Khuyết điểm: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Ưu: "The chocolates shaped like soccer balls. The fantastic icecream"
Ưu: "Boarding, friendly crew"
Khuyết điểm: "No tv, but short fligh anyways"
Khuyết điểm: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Ưu: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Khuyết điểm: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Khuyết điểm: "No room and very hard to get t your seat"
Ưu: "Quick flight, nice crew"
Khuyết điểm: "Snack options"
Ưu: "Swiss planes were clean and everything worked. Flight attendants very friendly. Food was superb. Plus, the connection in Zurich, as always, was seamless and painless. Will definitely give Swiss my preference when looking at trans Atlantic flights."
Khuyết điểm: "Nothing."
Ưu: "Service and staff were outstanding and would love to use them again!"
Khuyết điểm: "All was great!"
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Ưu: "La ponctualité."
Khuyết điểm: "Variété des boissons proposées."
Ưu: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Khuyết điểm: "N/A"
Ưu: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Khuyết điểm: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Ưu: "Good selection of movies."
Khuyết điểm: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Ưu: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Khuyết điểm: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "All went right namely the seats but the luggage condition is the worst"
Khuyết điểm: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Ưu: "Great crews, excellent customer service"
Ưu: "The schedule and timing"
Khuyết điểm: "The airport, some of the crew, the aircraft seats, the entertainment system"
Khuyết điểm: "We had a short delay"
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Khuyết điểm: "The flight delayed for 2xhours from Paris to Cincinnati"
Khuyết điểm: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Khuyết điểm: "Check in process running smoothly and better announcement of gate change"
Ưu: "Everything! It was a wonderful experience."
Khuyết điểm: "Nothing"
Ưu: "Crew was very nice. Food was good and tasty."
Khuyết điểm: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Ưu: "The crew"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Khuyết điểm: "Arrived 5 hours late"
Khuyết điểm: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Khuyết điểm: "Engine noise in the cabin is loud."
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "Great service and food."
Khuyết điểm: "Tv screen is resolution is to low. Hard to see details."
Ưu: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Khuyết điểm: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Ưu: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Ưu: "If the flight would have leave in time we would receive our luggage in time"
Khuyết điểm: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Khuyết điểm: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Ưu: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Khuyết điểm: "The room between seats is unbearable."
Ưu: "Always like Air France. They are in tune with keeping the traveler updated."
Khuyết điểm: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Crew was great"
Khuyết điểm: "Not enough food"
Ưu: "Nice Flight Attendants Good Food"
Khuyết điểm: "Flight was delayed by 1.5 hours"
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Ưu: "It was a short flight."
Khuyết điểm: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Ưu: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Ưu: "It was as expected."
Khuyết điểm: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."