Khuyết điểm: "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
Ưu: "chicken fried steak was actually good."
Khuyết điểm: "had some difficulty understanding attendants' English."
Ưu: "It didn't crash."
Khuyết điểm: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Ưu: "Crew was very interactive with my 2 year old."
Ưu: "Comfort flight with good entertainment, food and service."
Khuyết điểm: "Flight attendants need to assume travellers do not know Korean."
Khuyết điểm: "More subtitled movies in English."
Ưu: "Crew team is nice and friendly."
Ưu: "The aircraft was newer and more spacious than the long flight from LAX to Incheon."
Khuyết điểm: "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
Ưu: "짧은 거리지만 기내식도 주네요."
Khuyết điểm: "특별히 없습니다."
Ưu: "I always have a good experience with Asiana."
Ưu: "Seats reclined a bit more than other planes which was really nice."
Ưu: "charming & efficient staff"
Ưu: "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
Khuyết điểm: "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
Ưu: "Good on-demand entertainment system, safe flight"
Khuyết điểm: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Ưu: "The food was excellent."
Khuyết điểm: "The seat back wasn’t comfortable."
Khuyết điểm: "None"
Ưu: "i love the foods and entertainment"
Khuyết điểm: "The airlines broke my stroller. Complained to the crew but they pointed us to 4 different directions! Now I have a toddler running around the airport since she is not strapped down to her stroller, heavy carry on sand a broken stroller to carry around incheon airport trying to look for their office that nodoby knows where it’s located at!!!! When we finally found the office, their answer was to contact Chicago crew when we get back! No solution for us for the mean time! I’ll be on vacation for a month! Now I guess I have to pay for a new one out of my pocket for their mistake!"
Ưu: "Not much. Plane was almost on time."
Khuyết điểm: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Ưu: "Food is good"
Khuyết điểm: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "2 free checked bags."
Khuyết điểm: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. I hated my experience on thus airline and will work to avoid on future trips to Asia. Paid $200 for two bulkhead (NOT exit row seats) and flight attendants hassled me about where I kept my carry-on tote bag. Avoid, avoid, avoid."
Ưu: "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
Khuyết điểm: "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
Ưu: "Though short flight, flight was on time, food was reasonable, attendants were kind and polite."
Khuyết điểm: "Nothing in particular."
Ưu: "everything OK"
Khuyết điểm: "the food was served in a carton box, the meal was a sandwich and desert in a cup."
Khuyết điểm: "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
Khuyết điểm: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Khuyết điểm: "Problem with getting off the airplane"
Ưu: "Great service"
Khuyết điểm: "Dirty plane, floor and table were not cleaned"
Ưu: "Crew was nice and competent"
Khuyết điểm: "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"
Ưu: "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
Khuyết điểm: "in-flight entertainment could use some improvement on variety, both on music and movie selections."
Khuyết điểm: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Ưu: "Everything was great except for delay."
Khuyết điểm: "The delays."
Ưu: "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
Ưu: "Flight attendant are smiling&friendly...nice landing."
Khuyết điểm: "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
Ưu: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Khuyết điểm: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Ưu: "Again, Asiana offers very good and efficient service for the money. Overall I would definitely fly them again and recommend them to anyone who asked."
Khuyết điểm: "My only complaint is that the cabin staff were often not visible for hours at a time. On my flight from LA to Seoul, the crew was constantly in the aisles offering water and juice without being summoned by passengers. There were a few times when I wished that someone would come by with water or juice, but didn't want to press the call button to get them. Lunch options as we neared LAX were both Asian style, and a middle-ground option would have been appreciated. On the outbound flight to Seoul we had breakfast options that included pancakes."
Ưu: "just the low price"
Khuyết điểm: "very rude wheelchair attendants , really bad food, dirty lavatories. the worst part are the really really rude wheelchair attendants , disrespectful to the older and special needs passengers. they were shouting at each other and were not attentive to the passengers ' needs or comfort."
Ưu: "Crew members were helpful and nice."
Khuyết điểm: "1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip."
Ưu: "IN flight attendants are great, always willing to help and with a smile."
Khuyết điểm: "I can see the airline growing ans some of the perks disappearing."
Ưu: "The configuration of two seats on the sides convenient when flying with a partner."
Khuyết điểm: "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
Ưu: "everything was great"
Khuyết điểm: "not much selection of entertainment."
Ưu: "Staff was good!"
Khuyết điểm: "Food, entertainment, seats"
Ưu: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Khuyết điểm: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Ưu: "first meal was quite good. ca in temp was good"
Khuyết điểm: "second meal not so good. Film choices not so intersting."
Ưu: "Everything was great. The crew were very polite and kind."
Khuyết điểm: "There wasnt anything i didn't like."
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Khuyết điểm: "Keep up great service standards"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Khuyết điểm: "Very little. Just a great flight ."
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Ưu: "The people at the counter helped me and were great"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Khuyết điểm: "We could not check in on line . Why? This reason made us have to waited in the long line"
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Khuyết điểm: "Flight was cancelled without any notice and caused us to miss connecting flight."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Great safe airline. Friendly flight attendants. Roomy seats."
Ưu: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Khuyết điểm: "The lack of support to help us to rearrange flight. No explanation"
Ưu: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Khuyết điểm: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Ưu: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Khuyết điểm: "Food was mediocre but it is airplane food so no big deal."
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Ưu: "Boarding was smooth and quick."
Khuyết điểm: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Ưu: "Not Satisfied"
Khuyết điểm: "Need improvements"
Khuyết điểm: "More legroom"
Khuyết điểm: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Ưu: "The seat has a bit more space than regular economy in competitor airline"
Khuyết điểm: "The cabin crews on this flight need some passenger service training!"
Ưu: "The boarding was organized"
Khuyết điểm: "Free snacks?"
Khuyết điểm: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Ưu: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Khuyết điểm: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Khuyết điểm: "XSS"
Ưu: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Khuyết điểm: "Screen employees and make sure they don’t deceive people."
Ưu: "Exiting the aircraft."
Khuyết điểm: "Stop charging passengers for water."
Khuyết điểm: "The luggage took ONE HOUR to come out after the flight!!!"
Khuyết điểm: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
Khuyết điểm: "Its a cheap airline.what do u expect?"
Ưu: "Smooth flight, friendly service."
Khuyết điểm: "We sat on the tarmac as take-off was delayed by 45 minutes."
Ưu: "Nothing much. The flight crew were ok."
Khuyết điểm: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Ưu: "Nothing about lastminute.com"
Khuyết điểm: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Ưu: "Staff was helpful pre boarding"
Khuyết điểm: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Khuyết điểm: "Delays"
Ưu: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Khuyết điểm: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Khuyết điểm: "I didn't like everything"
Ưu: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Khuyết điểm: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Ưu: "Everyone is profession and the food is great. The value is spot on!"
Khuyết điểm: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "No hassles check in"
Khuyết điểm: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Khuyết điểm: "“>Test"
Khuyết điểm: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Khuyết điểm: "Delayed flight."
Ưu: "Crew was very pleasant"
Khuyết điểm: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Khuyết điểm: "Delayed flight"
Ưu: "Landed early"
Khuyết điểm: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Khuyết điểm: "現在のところ毎日運行していない点"
Khuyết điểm: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Ưu: "Flights On Time... Crew's awesome"
Khuyết điểm: "Foid is terrible"
Ưu: "Very efficient!i was very happy with whole flight!"
Ưu: "The price"
Khuyết điểm: "3 out of 4 flights were delayed by 2+ hours"
Ưu: "Can't think of anything I liked."
Khuyết điểm: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Ưu: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Khuyết điểm: "Nothing."
Ưu: "Check in staff were very helpful"
Khuyết điểm: "Plane was 2 hours late -airline seemed to be totally disorganised"
Ưu: "Very good check-in"
Khuyết điểm: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Khuyết điểm: "Indeferent staff"
Khuyết điểm: "Flight delayed over two hours."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Ưu: "Early arrival and on time departure"
Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Khuyết điểm: "Easy quick flight. Excellent boarding and flight also."
Khuyết điểm: "Not enough leg room in coach. I’m 180 cn"
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Ưu: "Good quick Comfortable flight"
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Khuyết điểm: "Need to provide drinking water At least"
Ưu: "Competitive price,"
Khuyết điểm: "Adverised price include proccessing fee. 7kg carry on stingy"
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Ưu: "Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane."
Khuyết điểm: "Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor."
Khuyết điểm: "25 min delay departure."
Ưu: "Quick security, on time"
Khuyết điểm: "The seats were really tight, no drink was offered and no entertainment"
Ưu: "The r at of all of our interactions in Cambodia have been delightful"
Khuyết điểm: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Ưu: "They were nice to let me on when I was hurrying through security"
Khuyết điểm: "Small seats"
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "The price"
Khuyết điểm: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Ưu: "Fairly good value (although not particularly low fare)"
Khuyết điểm: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Ưu: "Great price, comfortable"
Khuyết điểm: "No free wifi"
Khuyết điểm: "............,.....................................h"
Ưu: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Ưu: "The plane didn't crash"
Khuyết điểm: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Khuyết điểm: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Ưu: "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
Khuyết điểm: "No food or drink offered at all. Not even water...."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Ưu: "New planes. Efficient boarding process"
Khuyết điểm: "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Ưu: "plane was clean"
Khuyết điểm: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
Khuyết điểm: "I was charged an excessive amount for a checked bag. It cost half of the flight price! I didn't see an option while purchasing the tickets for a checked bag. Will never book through Air Asia again. No leg space on flight. Not even a cup of water."
Khuyết điểm: "Long line to check in and people not polite."
Ưu: "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
Khuyết điểm: "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Ưu: "Cheap travel on a no frills airline."
Khuyết điểm: "Didn't realize I had to buy baggage allowance 4 hours before departure. Significantly more expensive at the airport, but the check-in staff worked with us so it was only $50USD (instead of the $250USD it could have been). Do your research on the baggage policy before traveling to avoid a hassle."
Khuyết điểm: "Luggage fee should be more clear when booking"
Khuyết điểm: "No announcement for one hour delayed return flight."
Ưu: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Khuyết điểm: "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
Khuyết điểm: "Noisiest flight I've ever been on! Fee for baggage was expensive!"
Ưu: "Good price Just be aware that baggage chgs add up"
Khuyết điểm: "baggage charges"
Khuyết điểm: "The stewardess was too rude. Not a professional at all"
Ưu: "Timely flight, clean plane"
Khuyết điểm: "Charge for 8 kg excess baggage was nearly $200 US !! I will never fly them again and will not allow my employees to fly them. Ridiculous fees for any food or beverage as well. Shameful behavior for any business"
Ưu: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "You get a cheap fare."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Ưu: "Staff was pleasant on the short flight"
Khuyết điểm: "It's a cheap airline so no frills, literally nothing."
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Clean plane"
Khuyết điểm: "Late"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"