Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Ưu: "Very nice airplane and pleasant crew"
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Khuyết điểm: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Khuyết điểm: "Flight cancelled"
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Khuyết điểm: "Boarding was confusing and disorganized"
Khuyết điểm: "The movie selection did not seem extremely varied."
Khuyết điểm: "Great"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Ưu: "Excellent very good"
Khuyết điểm: "Everting so good ex"
Ưu: "Delayed flight but staff apologized as for safety reasons."
Khuyết điểm: "Very late arrival"
Ưu: ".Very much on time with pleasant service."
Khuyết điểm: "Can nit find much fault fir a short run!"
Ưu: "Very friendly service!"
Ưu: "Flight was on time and quick and comfortable"
Ưu: "Cabin Crew was awesome."
Khuyết điểm: "Entertainment System was not working and no Non-veg food option in flight."
Ưu: "Very little if any."
Khuyết điểm: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ưu: "Everything. Staff incredible."
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "Easy airport business"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
On time, crew great, could not get boarding passes online was not able to access
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Pleasant flight, was delayed 3 1/2 hours
No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient.
Flight was missed and now we have to catch one the next day
Ưu: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Khuyết điểm: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Khuyết điểm: "Customer service"
Ưu: "The connection was way too tight."
Khuyết điểm: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Ưu: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Khuyết điểm: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Ưu: "The crew was great!"
Khuyết điểm: "Flight was delayed,missed connection,lost bag"
Ưu: "In business class, seating arrangement, menu and entertainment excellent"
Khuyết điểm: "Nothing"
Ưu: "Crew was nice and helpful"
Ưu: "Clean very good seats Nice aircraft very good crew Very clean"
Ưu: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Khuyết điểm: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Ưu: "Food and entertainment is good"
Khuyết điểm: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Khuyết điểm: "My luggage did not make it despite the long layover in Helsinki."
Ưu: "calming environment, finnish style"
Khuyết điểm: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Ưu: "Clean and comfortable seating"
Khuyết điểm: "50 minutes delay. Food tasted funny like old leftovers."
Ưu: "Was great on the way to Helsinki and extremely poor on the return trip."
Khuyết điểm: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Ưu: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Ưu: "many choices of films to watch was great too! Like that you served Finnish food!"
Ưu: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Khuyết điểm: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Ưu: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Khuyết điểm: "all the info should be listed on the web as well that the cost is half more than the website"
Ưu: "Excelente timing and organized to take us to the plane"
Khuyết điểm: "No crew speak very good English it was really difficult to understand them"
Ưu: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Ưu: "Comfort?: had a fat neighbor whose elbow was in my robs"
Ưu: "The crew was courteous."
Khuyết điểm: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Khuyết điểm: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Ưu: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Khuyết điểm: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Khuyết điểm: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Ưu: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Ưu: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Khuyết điểm: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Ưu: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Khuyết điểm: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Khuyết điểm: "Food and drinks overpriced."
Khuyết điểm: "Usually, in the morning, a light breakfast is served. This time, there was none."
Ưu: "The flight was spacious, on time and everything went smoothly."
Khuyết điểm: "-"
Ưu: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Khuyết điểm: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."
Ưu: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Khuyết điểm: "My seat was backwards and I was sitting facing the salon."
Ưu: "Everything good except getting bag after flight."
Khuyết điểm: "Took over an hour at baggage claim."
Ưu: "Power in every seat. Great headphones. Solid in-flight entertainment."
Khuyết điểm: "It was delayed uncomfortable and terrible service"
Ưu: "Once we got on the flight it was all good!"
Khuyết điểm: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Ưu: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
Khuyết điểm: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Ưu: "The crew was very friendly and helpful during the flight."
Khuyết điểm: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."