The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Voir avis précédent qui regroupe les deux vols
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Ưu: "Very nice airplane and pleasant crew"
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Khuyết điểm: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Khuyết điểm: "Flight cancelled"
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Khuyết điểm: "Boarding was confusing and disorganized"
Khuyết điểm: "Great"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Ưu: "Excellent very good"
Khuyết điểm: "Everting so good ex"
Ưu: "Delayed flight but staff apologized as for safety reasons."
Khuyết điểm: "Very late arrival"
Ưu: ".Very much on time with pleasant service."
Khuyết điểm: "Can nit find much fault fir a short run!"
Ưu: "Very friendly service!"
Ưu: "Flight was on time and quick and comfortable"
Ưu: "Very little if any."
Khuyết điểm: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ưu: "Everything. Staff incredible."
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "Easy airport business"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"