The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Ưu: "Best in the world, as always."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "The service was excellent"
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Extra touches and super pleasant and courteous staff."
Khuyết điểm: "I liked everything"
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "Modern aircraft , nice crew"
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "food. schedule was on time"
Khuyết điểm: "The cabin was quite warm"
Khuyết điểm: "too long a flight 17 hours from SFO to Singapore"
Ưu: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Khuyết điểm: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Khuyết điểm: "Crew"
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "crews are energetic and warm welcoming passengers."
Khuyết điểm: "aircon temperature is too hot for seat 50H area."
Ưu: "Almost everything"
Khuyết điểm: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Khuyết điểm: "Seats are tight and hard"
Khuyết điểm: "cramped seats freezing cold"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "got us there, efficient and effective crew."
Except for the missing baggage everything is excellent.
Ưu: "The food and entertainment"
Khuyết điểm: "Check-in for ticket took 2 hours!"
Ưu: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Khuyết điểm: "Delayed by 1 hout"
Ưu: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Khuyết điểm: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Khuyết điểm: "Food was just not that great. Too many peppers in everything!"
Khuyết điểm: "Seat comfort"
Ưu: "Everything was good"
Khuyết điểm: "Veg Food"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "Nothing much except for Hamad Airport ."
Khuyết điểm: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Ưu: "Good entertainment."
Khuyết điểm: "Very cramped seating."
Khuyết điểm: "Seat didnt fit to me."
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Khuyết điểm: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Ưu: "It arrived on Time."
Khuyết điểm: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Ưu: "Terry was wonderful"
Khuyết điểm: "N/A"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "Smooth take off and landing."
Ưu: "Qatar is a reliable airline."
Khuyết điểm: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Ưu: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Ưu: "The Qatar Airways price."
Ưu: "Great service. Great food. Great entertainment."
Khuyết điểm: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Ưu: "just enough time in Doha between flights. Not too long not too short!"
Khuyết điểm: "Asian vegetarian food can be of better quality."
Ưu: "Comfort of the seat/bed"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Easy boarding. Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight."
Khuyết điểm: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Khuyết điểm: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Ưu: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Khuyết điểm: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "Service & cleanliness."
Khuyết điểm: "Nothing I remember."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Ưu: "Good timing"
Khuyết điểm: "Evry thing"
Ưu: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Khuyết điểm: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Ưu: "Very friendly crew and efficient check-in service. Food was lovely."
Khuyết điểm: "Multiple problems with onboard entertainment re-setting itself."
Ưu: "This trip was nice. I will fly Qatar again"
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Khuyết điểm: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Good . Special needs kids can njy flight
Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
Nothing more to add as overall experience during the journey is rated as 'Excellent'
The flights were good. service was good. food could be little better.
Khuyết điểm: "Make fare more competitive with other airlines."
Khuyết điểm: "No beverage service"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Khuyết điểm: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Ưu: "They were very supportive. Thanks."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Best of the nest"
Khuyết điểm: "Nothing"
Ưu: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Khuyết điểm: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Ưu: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Khuyết điểm: "Perhaps boarding."
Ưu: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Khuyết điểm: "Nothing. It was great."
Khuyết điểm: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."
Ưu: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Khuyết điểm: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Khuyết điểm: "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."
Khuyết điểm: "Read the above. Completely incompetent and dishonest company"
Ưu: "The crew was very attentive and patient inspite of the flight being full."
Khuyết điểm: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
Khuyết điểm: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Khuyết điểm: "Shitty boarding like in all India airports"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Staff is very friendly. Food service is really good"
Khuyết điểm: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Khuyết điểm: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Ưu: "Excellent new plane good food friendly staff excellent entertainment"
Khuyết điểm: "Staff not bring drinks regularly enough"
Ưu: "Everything was very good"
Khuyết điểm: "Being late and have 24 layover at Dubai . Am still at dubai"
Ưu: "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
Khuyết điểm: "No real complaints. Time went bye. . ."
Khuyết điểm: "Entertainment was not up to date."
Ưu: "Service and Wi-Fi"
Khuyết điểm: "Brussel sprouts were total mush"
Ưu: "Total service extended was very nice"
Ưu: "It was amazing...i didn't even know i was in the air...the food was delicious.....the Emirates was amazing....i wish all my flights can be this pleasant!!!!"
Khuyết điểm: "There was nothing i didn't like"
Ưu: "The service is the best."
Khuyết điểm: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Ưu: "Not much."
Khuyết điểm: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Ưu: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Khuyết điểm: "boarding was rather disorganized mob scene"
Ưu: "crew food"
Khuyết điểm: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Ưu: "Comfortable seats, comfortable flight and excellent service."
Khuyết điểm: "Food."
Khuyết điểm: "Need nice tea"
Ưu: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Khuyết điểm: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Khuyết điểm: "Hard to hear the announcements."
Ưu: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Khuyết điểm: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Khuyết điểm: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Khuyết điểm: "N/a"
Ưu: "Top class air craft with top notch entertainment"
Khuyết điểm: "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."
Khuyết điểm: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Ưu: "Seat comfort"
Khuyết điểm: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Ưu: "The crew was very professional and courteous."
Khuyết điểm: "No entertainment. Food was bad."
Ưu: "Crew was amazing"
Khuyết điểm: "Entertainment and dinner food"
Ưu: "The transfer after the flight was very helpful."
Khuyết điểm: "Entertainment was absent."
Khuyết điểm: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Ưu: "The crew was friendly and polite."
Khuyết điểm: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Ưu: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Ưu: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Khuyết điểm: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Ưu: "The booking to a new flight was seamless."
Khuyết điểm: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Ưu: "Everthing was great!!"
Khuyết điểm: "Nothing"
Ưu: "Though our flight got delayed, we arrived almost on time."
Khuyết điểm: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Ưu: "The new plane with private screens"
Ưu: "Stewards were friendly; snacks were good"
Khuyết điểm: "Nothing"
Ưu: "Basically the worst flight ever"
Khuyết điểm: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Ưu: "The staff was polait"
Khuyết điểm: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Khuyết điểm: "Staff at the airport were great. Once you get on the plane, where the Swiss are, it was awful. I can't believe that an airline from Switzerland knows less about the customer service than Serbs."
Ưu: "It was a great flight. Even the food wad good, especially the snacks!"
Ưu: "Everything. They are in their own class."
Khuyết điểm: "Nothing"
Ưu: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Khuyết điểm: "Seats too small. Staff not friendly"
Ưu: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Khuyết điểm: "The flight was an hour late, causing us to miss our connecting flight."
Ưu: "Great complimentary chocolate."
Khuyết điểm: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Ưu: "Food was excellent and staff was friendy."
Khuyết điểm: "Wifi was expensive."
Khuyết điểm: "Too narrow seats."
Ưu: "Crew, food...."
Khuyết điểm: "As I said before..."
Ưu: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Khuyết điểm: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Ưu: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Ưu: "The staff was courteous and pleasant"
Khuyết điểm: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"
Ưu: "Friendly staff"
Khuyết điểm: "This aircraft should be retired long time ago"
Ưu: "Attendants were cordial"
Khuyết điểm: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Ưu: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Khuyết điểm: "In this flight nothing , one of the worst I have ever had ."
Ưu: "The food, the crew, and the smooth landing"
Khuyết điểm: "The seats. Kind of uncomfortable"
Ưu: "Service, food was excellent. They went above and beyond."
Khuyết điểm: "Hard to say.. Comfort of economy section."
Ưu: "Nothing distinguishes itself for better or worse than usual in coach."
Ưu: "Comfortable, great service and food, free movies."
Khuyết điểm: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Ưu: "Enjoyed the food. On demand entertainment. Beverage service."
Khuyết điểm: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Ưu: "The flight staff was so kind."
Ưu: "Great flight crew, on time performance"
Khuyết điểm: "Seats could be more comfortable"
Ưu: "I did not like anything about this flight"
Khuyết điểm: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Ưu: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Khuyết điểm: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Khuyết điểm: "Crew took way too long to do the drink service. With only one bathroom in the back, they blocked the aisle for 45 min"
Khuyết điểm: "My flight attendant was rude and condescending the entire flight. I don't appreciated being treated like a moron for asking someone to repeat a question."
Ưu: "The snacks were very nice on board. Also, the crew was very patient and helpful!"
Ưu: "Very friendly staff. Boarding is efficient. Plenty of snacks. Seats had good amount of legroom and I was not squirming the entire time in my seat to be comfortable like on some other airlines."
Khuyết điểm: "In flight video system did not play in both seats for myself and spouse, so we had to move seats to find working movies. Entertainment controls need to be cleaned more often."
Worst airline ever. Missed connecting flight because of Turkish Air ineptitude and my children were stranded in Istanbul airport for 12 hours. In order to access the hotel that Turkish Air provided, they had to each buy a 50E visa to leave the airport. The hotel was an hour away. There was no food and no drink available. Customer service was incredibly rude and unprofessional throughout. Never ever ever again.
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
I don’ feel that I was flying in a top rated airline . Yes top In price $$$, quality of service very poor
Turkish Airline is absolutely terrible!
Boarding was long and drawn out multiple security checks long lines no priority for business class. Seats were hard and food was mediocre at best. Remote controller was not working and attendant suggested that I deal with it instead of moving me to one of several seats empty in the cabin. Attendants barely spoke English as well which is not acceptable for international flights. Will stick to Qatar Airways from now on.
Khuyết điểm: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Ưu: "Amazing crew. Great food"
Ưu: "Service, food, comfort, entertainment."
Ưu: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Khuyết điểm: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "The crew was amazing and service was very professional."
Khuyết điểm: "Lower prices!"
Ưu: "Helpful crew, good food, smooth flight."
Ưu: "Service food timely departure"
Khuyết điểm: "Nothing to dislike"
Ưu: "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
Ưu: "Again the service was amazing and great food in a 2 hr flight"
Ưu: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Khuyết điểm: "It took a long time for them to collect our food trays."
Khuyết điểm: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Ưu: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Khuyết điểm: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Khuyết điểm: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Khuyết điểm: "I like everything"
Ưu: "Worst flight"
Khuyết điểm: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Ưu: "Everything else"
Khuyết điểm: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Khuyết điểm: "I was happy with everything"
Khuyết điểm: "terrible delays and little assistance in Warsaw from turkish airline desk"
Khuyết điểm: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Khuyết điểm: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Ưu: "Every thing about it the food and what you supply for each customers ✅"
Khuyết điểm: "Nothing"
Khuyết điểm: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Ưu: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"
Khuyết điểm: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Khuyết điểm: "It was not comfortable at all No space the cherries no nice"
Ưu: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Khuyết điểm: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Ưu: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Ưu: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Khuyết điểm: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
Ưu: "I like the good service and the food"
Khuyết điểm: "Leg room"
Ưu: "the crew was nice"
Khuyết điểm: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Ưu: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Khuyết điểm: "Na"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "The age of the plane and the crew."
Khuyết điểm: "Pre boarding took longer than what it should be"
Ưu: "It was punctual, comfortable, entertaining food and environment, and informative. I am an old civil aviation manager and I used many airlines. This trip is distinguished."
Khuyết điểm: "Nothing."
Ưu: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Khuyết điểm: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Ưu: "Economy class seats were comfortable and had more recline than most airlines."
Khuyết điểm: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Khuyết điểm: "food horrible, lost my luggage"
Khuyết điểm: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Ưu: "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"
Ưu: "The food!"
Khuyết điểm: "We did a preselection for seating at the airline office at the Kempinski in Djibuti for our return flight back to US. Only to find that when boarding on both flights we had been re-assigned and not seated together. We were able to be seated together after boarding was completed."
Ưu: "Overall a well done trip"
Khuyết điểm: "The audio plug at my seat did not work."