Emirates is very good compared to other airlines and flights.
More clarity when boarding. Other than that a very smooth experience.
I will sue the Emirates airlines and Dubai airport definitely won’t do any connections in this airport and won’t use this airlines again No clue about professionalism, attitude problems, no communication skills , no languages speakers
Ưu: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Khuyết điểm: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Ưu: "Seats were goooood and comfy Leg room was good"
Khuyết điểm: "NA"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "The food was very good, the seat was comfortable, the entertainment was great."
Khuyết điểm: "Water could have been offered more frequently. I got a bit dehydrated."
Ưu: "Good range of movies"
Khuyết điểm: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
Ưu: "Loved the service and the movie options."
Khuyết điểm: "The food was just okay. It was pretty bland."
Ưu: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Ưu: "The entertainment selection."
Khuyết điểm: "The watermelon in the salad was almost spoiled."
Ưu: "It was wonderfull"
Khuyết điểm: "Legroom"
Ưu: "The size of seats , the food and the service"
Khuyết điểm: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Ưu: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Khuyết điểm: "The delay"
Ưu: "Great movies and responsive crew"
Khuyết điểm: "Something weird was going on about how food was served and how people went about deciding what to have."
Ưu: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Khuyết điểm: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Khuyết điểm: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Khuyết điểm: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Khuyết điểm: "I missed my connecting flight and was left ro sleep at the airport without any assistance from the Emirates staff. I have to pay for another flight to get to my destination"
Khuyết điểm: "Nothing"
Khuyết điểm: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Ưu: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Khuyết điểm: "The flight attendants had been un attentive. I was missing a headset so I asked for one, but I never got it. I borrowed that of the person seated next to me. When it was time for serving hot beverages, I skipped tea and waited for the coffee. However, the flight attendant who was serving the coffee never looked my way, and she passed so fast before I got the chance to signal her. Afterwards, I asked three other flight attendants and even though they said they would come back with the coffee, they never did. Finally, when I was about to get up and head to the crew cabin, one flight attendant came by and I pointed to her that I wasn't offered coffe so I was about to go and see if I could get a cup of coffee from the cabin. She said that I didn't need to get up for that and she would get it to me. They eventually brought that coffee one hour after my first request."
Ưu: "On time, entertainment good crew"
Khuyết điểm: "Food was bland"
Khuyết điểm: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Khuyết điểm: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Khuyết điểm: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Ưu: "Service, food, crew and the A380 was great."
Khuyết điểm: "Nothing"
Ưu: "Excellent experience. The airline I will be looking to fly from now on."
Ưu: "Crew and the upgraded entertainment system. Especially, the nee touch screen and 3.5 mm support in the headphone jack."
Ưu: "Checking in was excellent the food was good and the staff suburb."
Khuyết điểm: "The boarding was unorganized and the comfort of the seat was no good."
Ưu: "Flight crew was responsive and courteous."
Khuyết điểm: "Seats are hard. Scrambled eggs were not edible."
Ưu: "The predictable skyward gold benefits when travelling with emirates"
Khuyết điểm: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Ưu: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Khuyết điểm: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Ưu: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"
Khuyết điểm: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Ưu: "Getting off the plane after 24 hours of nonstop crying children"
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "I got bumped up to business class. Excellent service"
Khuyết điểm: "I stayed in line for 4 hours to get checked it."
Ưu: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Ưu: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."
Worst airline ever. Missed connecting flight because of Turkish Air ineptitude and my children were stranded in Istanbul airport for 12 hours. In order to access the hotel that Turkish Air provided, they had to each buy a 50E visa to leave the airport. The hotel was an hour away. There was no food and no drink available. Customer service was incredibly rude and unprofessional throughout. Never ever ever again.
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
Turkish Airline is absolutely terrible!
Boarding was long and drawn out multiple security checks long lines no priority for business class. Seats were hard and food was mediocre at best. Remote controller was not working and attendant suggested that I deal with it instead of moving me to one of several seats empty in the cabin. Attendants barely spoke English as well which is not acceptable for international flights. Will stick to Qatar Airways from now on.
Ưu: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Ưu: "Amazing crew. Great food"
Ưu: "Service, food, comfort, entertainment."
Ưu: "Cabin cree was helpful"
Khuyết điểm: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Ưu: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Khuyết điểm: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "The crew was amazing and service was very professional."
Khuyết điểm: "Lower prices!"
Ưu: "Helpful crew, good food, smooth flight."
Ưu: "Service food timely departure"
Khuyết điểm: "Nothing to dislike"
Ưu: "Again the service was amazing and great food in a 2 hr flight"
Khuyết điểm: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Ưu: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Khuyết điểm: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Khuyết điểm: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Khuyết điểm: "I like everything"
Khuyết điểm: "I was happy with everything"
Ưu: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Khuyết điểm: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"
Ưu: "Ground & air crew was very nice on all steps."
Khuyết điểm: "."
Khuyết điểm: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Khuyết điểm: "terrible delays and little assistance in Warsaw from turkish airline desk"
Khuyết điểm: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Ưu: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Khuyết điểm: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Khuyết điểm: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Ưu: "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Khuyết điểm: "I couldn't get the on board wi fi to work for some reason."
Ưu: "food is always good..crew too"
Khuyết điểm: "why more spece in short hail flights then long haul??"
Khuyết điểm: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Khuyết điểm: "It was not comfortable at all No space the cherries no nice"
Ưu: "I like the good service and the food"
Khuyết điểm: "Leg room"
Khuyết điểm: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
Ưu: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Ưu: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Khuyết điểm: "It is better that the food has Turkish style."
Ưu: "Space inside the plane. There were empty seats that increased the comfort."
Khuyết điểm: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Ưu: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Ưu: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Khuyết điểm: "Did not like boarding the plane on the Tarmac."
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Helpful crew. Screens for entertainment and information at each seat."
Khuyết điểm: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Ưu: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Khuyết điểm: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Khuyết điểm: "food horrible, lost my luggage"
Khuyết điểm: "The plane was very cold"
Ưu: "Our flight was great look forward to our next flight to France hope we get great seats again everyone very friendly an helpful"
Ưu: "The food!"
Khuyết điểm: "We did a preselection for seating at the airline office at the Kempinski in Djibuti for our return flight back to US. Only to find that when boarding on both flights we had been re-assigned and not seated together. We were able to be seated together after boarding was completed."
Ưu: "Overall a well done trip"
Khuyết điểm: "The audio plug at my seat did not work."
Short flights there is no food and no drinks, such as coffee juice, only water.
Have people at the Westjet counter
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Ưu: "Boarding was efficient and the crew were nice."
Khuyết điểm: "the seating is horrible. it was the tightest seating I've ever experienced."
Khuyết điểm: "It's KLM. What else do you need to know."
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "Pleasant crew. Appropriate and efficiently served snack."
Khuyết điểm: "Boarding and disembarkation were slow."
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Ưu: "Everything works and quick to get to destination."
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "Just as I expected. And I made my last connection easily."
Ưu: "Great plane and staff"
Khuyết điểm: "Delayed"
Khuyết điểm: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Ưu: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Khuyết điểm: "Doesn't"
Ưu: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Khuyết điểm: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Khuyết điểm: "The plane was very hot"
Ưu: "Cabin facilities"
Khuyết điểm: "They didn’t bring one of my bags"
Khuyết điểm: "We had 4 hour delay causing a stop over at 3am. So yeah"
Khuyết điểm: "Lost all our bags so couldn’t ski"
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Ưu: "Nice people and good service"
Khuyết điểm: "Not much"
Ưu: "Employees were very friendly"
Khuyết điểm: "The seats were very small"
Ưu: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Khuyết điểm: "Nothing to say"
Ưu: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Khuyết điểm: "That it didn’t happen."
Khuyết điểm: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ưu: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Khuyết điểm: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Khuyết điểm: "They have mabaged to lost my luggage"
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Ưu: "I got some rest"
Khuyết điểm: "unable to charge my phone or watch movies"
Ưu: "Food was just fine, movie selection very good"
Khuyết điểm: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Khuyết điểm: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ưu: "Good flights. Good prices."
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "Got to Amsterdam on time and everything was great including the staff"
Ưu: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Khuyết điểm: "Nothing!"
Ưu: "Wider seat than most business class"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Khuyết điểm: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Ưu: "Everything. Staff incredible."
Ưu: "The crew were pleasant"
Ưu: "Timing & efficiency. Good food though only a sandwich."
Khuyết điểm: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ưu: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Ưu: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Khuyết điểm: "As above"
Ưu: "Flight attendants tried their best given what they had to work with."
Khuyết điểm: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ưu: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Khuyết điểm: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Ưu: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Khuyết điểm: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Ưu: "Excellent service and comfortable flight"
Khuyết điểm: "Flight delay roughly an hour"