As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Good service from the crew member
Food was horrible. Flt too crowded. Dirty bathrooms.
information guide where to go next gate.
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Khuyết điểm: "The aircraft was very cold and chilly."
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ưu: "check in went smoothly. helper was friendly and helpful."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Khuyết điểm: "Boarding didn’t give priority to passengers with children"
Ưu: "Excellent crew"
Khuyết điểm: "My seat was very hard"
Khuyết điểm: "The desserts. The bun."
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Khuyết điểm: "Some staff not courteous which surprised me"
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Staff were awesome. given that my wife and son both had food poisoning."
Khuyết điểm: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "everything, excellent job"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "The crew were all very polite, well mannered, and helpful."
Khuyết điểm: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Ưu: "To be able to bring luggage up to 30 kilo's"
Khuyết điểm: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Ưu: "Great experience, beautiful people, always smiling ant there to help you."
Ưu: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Khuyết điểm: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Ưu: "The crew was great and the flight was smooth. The food was also good."
Khuyết điểm: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Ưu: "Food and service in business class were splendid."
Khuyết điểm: "Absolutely nothing!"
Ưu: "The friendliness and the ease of flying alone."
Ưu: "almost nothing"
Khuyết điểm: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Khuyết điểm: "Tell passengers the truth from the start!"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Khuyết điểm: "Older equipment. A little bit tight. But not too bad."
Ưu: "Comfortable and uneventful flight - just the way it should be!"
Ưu: "Food and entertainment much better than any other airlines."
Khuyết điểm: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Ưu: "Rickety old plane. No WiFi. USB charger not working."
Ưu: "they do really their best- they have a good standard."
Khuyết điểm: "english is hard to understand"
Ưu: "The food was plentiful and delicious. Fare price was excellent."
Khuyết điểm: "The seats were too small. The layover in Istanbul was too long."
Khuyết điểm: "No priority boarding for business class in Istanbul."
Ưu: "The service, food, price and entertainment, little flight pack"
Khuyết điểm: "Can't think of anything"
Ưu: "The seats were comfortable, food was ok . Staff were friendly"
Khuyết điểm: "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
Ưu: "customer service, food, entertainement."
Khuyết điểm: "small seats"
Ưu: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Khuyết điểm: "No complaints."
Ưu: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
Khuyết điểm: "Slightly edgy crew"
Ưu: "Great flight and awesome entertainment"
Khuyết điểm: "The food is too small"
Khuyết điểm: "Food"
Khuyết điểm: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Ưu: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Khuyết điểm: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Ưu: "Service was amazing"
Khuyết điểm: "On this trip with Turkish Airlines, I had bought two tickets but my girlfriend had to change her plans and was unable to fly with me. I thought that was fine and I would be able to sit next to the empty seat. But as soon as we boarded they moved a person into that empty seat which i had paid for. It was very disappointing because I have always liked Turkish in the past."
Ưu: "The food and entertainment on the plane"
Khuyết điểm: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Khuyết điểm: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Khuyết điểm: "The veg food is quiet bland"
Khuyết điểm: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Ưu: "everything is the best,I fly a lot but turkish airlinesis the best"
Ưu: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Ưu: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Khuyết điểm: "the bording took too long"
Ưu: "Service was excellent."
Khuyết điểm: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."
Ưu: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Khuyết điểm: "Nothing at all"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Staff were very friendly"
Khuyết điểm: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Khuyết điểm: "I could not find a way to ask for cancellation or reschedule"
Ưu: "The flight was effective, on time, the service was very good. Good food"
Khuyết điểm: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Khuyết điểm: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
Ưu: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Ưu: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Khuyết điểm: "Took a while to board the plane a lot of standing around it seemed for no reason"
Ưu: "Thats awesome"
Khuyết điểm: "All personel it was good."
Ưu: "The food and service"
Khuyết điểm: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Ưu: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Khuyết điểm: "Nothing,just the seats. Cleanliness was perfect"
Khuyết điểm: "Internet"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "Customer care was super supportive"
Khuyết điểm: "Inflight sandwiches"
Khuyết điểm: "Everything was OK"
Khuyết điểm: "The plane is so old..,"
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Slow service."
Khuyết điểm: "Better communication!"
Khuyết điểm: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Ưu: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Khuyết điểm: "Food quality was not so good."
Ưu: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ưu: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Khuyết điểm: "the headrest is hard. Apart from that- all was fine"
Ưu: "Service is awesome. Food is great."
Khuyết điểm: "People with short connection are affected by the 15 to 25 minutes delay."
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Ưu: "Crew was nice and friendly"
Khuyết điểm: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "Good food, friendly service"
Khuyết điểm: "More trash pickup; only one round of beverage service"
Ưu: "Crew was very friendly. Nice that wine was served without charge."
Khuyết điểm: "Announcements from the cockpit were hard to hear. Food has been better in past."
Ưu: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Khuyết điểm: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Khuyết điểm: "Didn’t happen."
Ưu: "Food and staff behaviour"
Khuyết điểm: "Entertainment"
Ưu: "Wifi on Board"
Khuyết điểm: "Nothing"
Ưu: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Khuyết điểm: "Flight departing late."
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "Airlines issue"
Khuyết điểm: "Profiling certain customers"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "The food was excelent"
Khuyết điểm: "I have to pay to pay a little more confort"
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The flight was great."
Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Ưu: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Khuyết điểm: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Ưu: "Short-hop flight, fit for purpose."
Ưu: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Ưu: "Crew service"
Khuyết điểm: "Flight delayed."
Ưu: "Speed, crew, and reliablity."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "The staff and crew"
Khuyết điểm: "Nothing"
Ưu: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Khuyết điểm: "Nothing. This is filler text to meet the min. characters."
Ưu: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Khuyết điểm: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Ưu: "Short flight friendly crew"
Khuyết điểm: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Khuyết điểm: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Ưu: "Captain was updating us with the delay status."
Khuyết điểm: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Ưu: "Flight was delayed by over three hours."
Khuyết điểm: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Ưu: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Khuyết điểm: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Ưu: "Great food and movies."
Khuyết điểm: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
For long flights, 2 full meals should be served.
Air France lost my luggage again Its the second time in a week
Nice,o time,and great foods and services.
Khuyết điểm: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Khuyết điểm: "Staff Curtsy and overall gestures!!"
Ưu: "The crew was OK, but nothing special."
Khuyết điểm: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Khuyết điểm: "Seat recline was broken- wouldn’t hold position."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Khuyết điểm: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Khuyết điểm: "Excelente aerolínea"
Khuyết điểm: "Baggage check in was stressful"
Khuyết điểm: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Ưu: "The crew"
Khuyết điểm: "Seats! They were too small!"
Ưu: "Crew was very nice and the food was excellent"
Ưu: "FA kept bumping into my seat waking me up"
Khuyết điểm: "Return the 777 to 9 across"
Khuyết điểm: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Khuyết điểm: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Ưu: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Khuyết điểm: "Business class seats weren’t comfortable and too narrow no entertainment."
Ưu: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Khuyết điểm: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Khuyết điểm: "Leg space."
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Khuyết điểm: "I don’t know why they keep making boarding with stairs and bus."
Ưu: "Food and service was good and price was acceptable"
Khuyết điểm: "Very long route"
Ưu: "The cabin crew was very good!"
Khuyết điểm: "The economy premium seats are very uncomfortable"
Ưu: "I didn’t actually liked the entertainment"
Khuyết điểm: "I just didn’t enjoy the entrainment."
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Khuyết điểm: "no vegeterian sandwiches very disappointed"
Ưu: "Smoothness of flight and service"
Khuyết điểm: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Ưu: "Nice crew, free snacks"
Khuyết điểm: "For taller people flying economy sucks . The seats are always to small"
Ưu: "Punctual, great food in Premium Economy, friendly crew."
Khuyết điểm: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Khuyết điểm: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Khuyết điểm: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Ưu: "The hostesses were very kind and nice"
Khuyết điểm: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Khuyết điểm: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Khuyết điểm: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Khuyết điểm: "I was forced to rebook my 3rd leg after taking trains in the middle."
Ưu: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Khuyết điểm: "There is nothing I did not like."
Ưu: "tool me safe from one airport to another"
Khuyết điểm: "wait time, food"
Ưu: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Ưu: "The food, the facilities, the seat, everything."
Ưu: "Croissants instead of pretzels was a nice change of snack"
Khuyết điểm: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Ưu: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Khuyết điểm: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."