Ưu: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Khuyết điểm: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Ưu: "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
Khuyết điểm: "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
Ưu: "The service was quick and friendly."
Khuyết điểm: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Ưu: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Khuyết điểm: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Ưu: "Great customer service on the plane and in person."
Khuyết điểm: "Very long trip."
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Khuyết điểm: "Seat room was too small, couldn't comfortably fit in seat"
Khuyết điểm: "A little bit crowded"
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Everyone was very nice."
Khuyết điểm: "The food was a little odd but that might just have been Korean food."
Khuyết điểm: "late departure"
Ưu: "Big screen. Full soda cans. Not too cold. Space for legs"
Ưu: "The service & cleanliness."
Khuyết điểm: "The seats."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
Ưu: "Great seat and fairly decent food."
Ưu: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Khuyết điểm: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ưu: "Food and service was exceptional."
Khuyết điểm: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Khuyết điểm: "Great flight! Great service! Great food!"
Ưu: "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
Ưu: "They gave an actual snack, yay!"
Ưu: "Leg room, choice of food and everall services"
Khuyết điểm: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Service was very good"
Khuyết điểm: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ưu: "Friendly staff and good good choices. Clean and new plane."
Ưu: "Comfortable seats, good meals"
Khuyết điểm: "Can't book seat ahead of check in."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The crew was very attentive and so pleasant."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Service was nice and speedy"
Khuyết điểm: "Seat was stiff"
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "I liked everything, their friendly and professional service a board!"
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Everything was great. The only suggestion I would like to make on another topic is the cost of an extra luggage. Compared to another airline I use (Eva Air), I find the Korean Air extra luggage cost much higher."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ưu: "the flight attendants were great, and we had the two seats across in the very back, which is much more comfortable than the three, or the center area."
Khuyết điểm: "we had terrible turbulence for several hours, and therefore didn't sleep. I know the pilot was trying to find calmer air, but it really seemed like we were descending way too fast. It was a LONG 11 hours."
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "Onboard service was perfect - prompt, friendly and professional"
Khuyết điểm: "The cabin was always kept a bit warm"
Khuyết điểm: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Ưu: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "The crew were very nice, kind and professional."
Khuyết điểm: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "The crew are so courteous and helpful."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "Service is Stellar"
Khuyết điểm: "Business class seats were a bit old"
Ưu: "It was fast and the crew got right to it as far as take off and getting home."
Ưu: "didnt make it to tokoyo"
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Food & Entertainment"
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Ưu: "ANA crew is very hospitable."
Ưu: "the place. new. lots of space for the legs. air inside the plane was better than others."
Khuyết điểm: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Ưu: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ưu: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ưu: "Sleeper seats, food and service"
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Ưu: "The stewardesses were always smiling and very engaging!"
Ưu: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Ưu: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Khuyết điểm: "N/A"
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Japanese quality is good quality"
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Khuyết điểm: "The seats were uncomfortable to sleep in."
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Ưu: "Very efficient, very fast boarding. Crew was polite."
Ưu: "Great comfort."
Khuyết điểm: "Limited entertainment compared to other airlines."
Clean, neat, well maintained and on time performance.
I love Qatar Airways.Thanks to all the people who serve the airline
Ưu: "Great Crew.. clean, new flight. Everything works."
Ưu: "Very comfortable and enjoyable flight"
Ưu: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Ưu: "In-flight entertainment choices."
Khuyết điểm: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Khuyết điểm: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Khuyết điểm: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Everything was just average to poor."
Khuyết điểm: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Khuyết điểm: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Ưu: "Great crew and front desk"
Ưu: "Nothing special"
Khuyết điểm: "I found my seat a bit uncomfortable for this leg of the jurney"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Ưu: "Doha to hyd was good. Crew was courteous."
Khuyết điểm: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Khuyết điểm: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Khuyết điểm: "Nothing disposable about the airline but booling process gave me a headace"
Khuyết điểm: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Khuyết điểm: "Horrible customer service."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Ưu: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Ưu: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Khuyết điểm: "Small seats (I'm fat, so this is my problem really)."
Khuyết điểm: "Plane configuration; seats were a bit cramped, knee space."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Over all service was excellent!"
Khuyết điểm: "Short transfer time made it a bit stressful"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Ưu: "Comfortable wide seats, good service"
Ưu: "Seat leg room is very decent"
Khuyết điểm: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Ưu: "crew service on time arrival and departure customer service, in general"
Khuyết điểm: "inflight entertainment could be better food could be better"
Ưu: "Good entertainment system, nice selection of movies. Very tasty vegetarian meals. Nice amount of recline on seats."
Khuyết điểm: "After selecting seats in advance and reconfirming the day before flight upon check in, on arrival at airport our seats had been reassigned to the absolute worst seats on the airplane. The service was not good, with dirty food trays being left in front of us for over an hour at a time, service request call buttons going unanswered, and no beverage service until long after meals were served. Seats very firm for such a long flight. While meals were very good, snack options were terrible."
Ưu: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Khuyết điểm: "The wifi was useless"
Ưu: "Excellent service in flight"
Khuyết điểm: "If you have issues during the booking or pre-flight stage Qater Airways isn't always customer friendly. It's a bit hit and miss based on the customer service agent who picks up your call."
Khuyết điểm: "Quality of the food could be improved, connecting flights had same meals"
Flight attendants were particularly friendly and helpful.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Seats are extremely uncomfortable.
Ưu: "Quick flight time even though we left late."
Khuyết điểm: "Needed larger plane. The passengers were smashed together in small seats."
Ưu: "Clear instructions, clean plane, flight on time."
Khuyết điểm: "Getting food service back on plains."
Khuyết điểm: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Khuyết điểm: "No weather delay"
Khuyết điểm: "Late and then mechanical issues."
Khuyết điểm: "DCA poorly organized"
Ưu: "The younger cabin crew lady had a permanent scowl on her face."
Ưu: "Boarding was quick and well organized. Crew was friendly."
Khuyết điểm: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Ưu: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Khuyết điểm: "No complaints."
Khuyết điểm: "There was a 1.5 hour weather delay."
Ưu: "All the crew were pleasant"
Khuyết điểm: "There was a delay but we weren’t well informed"
Khuyết điểm: "My flight was late, so I was in a rush to get my connection."
Ưu: "Second flight had more comfortable seating in comparison to our first flight."
Ưu: "Customer service"
Khuyết điểm: "Nothing"
Ưu: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Ưu: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Ưu: "Flight was not full. We flew on a Tuesday in September and maybe that is a good time to fly. Also, there was slightly more room in our seat than expected. I am 6'1' and 216 lbs so air travel in coach generally approaches medieval torture for me."
Khuyết điểm: "The seat was uncomfortable."
Khuyết điểm: "The plane was delayed almost two hours and we had to deplane about a 3 minute walk to the airport in the rain. What I’ve come to expect from American Airlines unfortunately"
Ưu: "Flight was on time."
Khuyết điểm: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Khuyết điểm: "Non-availability of wheelchair at London."
Ưu: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Khuyết điểm: "Everything."
Khuyết điểm: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Khuyết điểm: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Khuyết điểm: "NA"
Ưu: "The crew was nice"
Khuyết điểm: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Ưu: "It had 1980 common program and not an in seat outdated"
Ưu: "Nice entertainment options."
Khuyết điểm: "No free WiFi for message."
Khuyết điểm: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Ưu: "The crew was very nice. It was Christmas so the flight was not full."
Khuyết điểm: "It was a short flight, so it was fine."
Khuyết điểm: "Late over an hour due to maintenance issues Did not receive the seats we paid for due to plane change"
Ưu: "Friendly crew and on time arrival we great. Seats are closer on all flights so comfort has suffered. Hard to use a laptop on the tray in economy. Lavatories all in good order and abundant entertainment choices for a domestic flight."
Khuyết điểm: "As mentioned above the seat distances are tight in economy."
Ưu: "Got to destination early, nice leather seat."
Khuyết điểm: "Food was horrible and no TV in each seat."
Ưu: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Khuyết điểm: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Ưu: "Boarding and flight were on time."
Ưu: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Khuyết điểm: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"
Ưu: "Pretty good dinner and breakfast, complimentary wine"
Khuyết điểm: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Khuyết điểm: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Ưu: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Khuyết điểm: "Delay. Old airplane with sewer smell in back. Not a great experience."
Ưu: "Smooth ride and friendly helpful airline atendents."
Ưu: "It was on time boarding and landing"
Khuyết điểm: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Ưu: "Allthough is was I bird strike, y'all handled the delay good."
Ưu: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Khuyết điểm: "Small crew at Santa Fe airport so luggage took a while"
Ưu: "Not much interaction with crew Felt crammed in"
Khuyết điểm: "More leg room And don’t slam overheads so hard"
Khuyết điểm: "Free wifi"
Khuyết điểm: "Be on time!!"
Khuyết điểm: "Wifi/entertainment didn’t work."
Ưu: "The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers."
Khuyết điểm: "Three hr delay with a 15 month old never good and not having snacks for passengers never good."
Ưu: "Smooth flight, early arrival."
Khuyết điểm: "Entertainment Sytem was down for 2/3 of the flight."
Ưu: "Crew very generous and polite"
Khuyết điểm: "Snack"
Khuyết điểm: "Entertainment on the app became unavailable mid flight!"
Ưu: "It was turbulent without warning"
Ưu: "Service was very good, they were on time and considering the flight time food was good too."
Ưu: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Khuyết điểm: "Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly"
Ưu: "Easy going all the way"
Khuyết điểm: "Having to run from one side of Denver International to the complete other side"
Khuyết điểm: "We had to run to get to our plane because of the ridiculous time-window you guys allowed (15 minutes if everything went according to plan--which it didn't)."
Khuyết điểm: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Ưu: "Comfy roomy seats, free WiFi, free coffee"
Khuyết điểm: "Nothing"
Ưu: "Short flight so not all questions applied"
Khuyết điểm: "Too small seats"
Ưu: "We landed safely"
Khuyết điểm: "Delayed 2 hours."
Ưu: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Khuyết điểm: "Not much"
Khuyết điểm: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Ưu: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Khuyết điểm: "The airline gave all the passengers access to the movies and television channels."
Khuyết điểm: "They said it was due to weather but my wife flew out of Texas with now issues.... we were to meet up and couldn't till much later, no big deal that I pay for a vacation and have to start it late..."
Ưu: "The flight was quick and easy"
Ưu: "Boarded quickly and on time!"
Khuyết điểm: "n/a"
Ưu: "Left early and arrived early"
Khuyết điểm: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Ưu: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Khuyết điểm: "Seats are very uncomfortably"
Ưu: "The flight crew were kind and professional"
Khuyết điểm: "My nonstop flight was cancelled and I was given a replacement flight with a layover. The cancellation was given with short notice and made for a stressful ride to the airport in oreder to make the new flight time.The layover was supposed to be one hour and ended up being 3 hours. This was very disappointing and exhausting flight. The ride was fine once on board"
Ưu: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Khuyết điểm: "The Denver airport was chaotic and the trains were totally messed up!!"
Khuyết điểm: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Khuyết điểm: "Extended layover by over an hour"
Ưu: "The flight from New Jersey to Michigan is short."
Khuyết điểm: "My flight in January was delayed because mechanical issues with the plane. My flight in February was delayed because of mechanical issues on the plane. Each time we were delayed about the amount of time the actual flight takes. The bathrooms on both planes smelled like a sewer."
Khuyết điểm: "3 hour delay, water didn't work in bathroom so there was no washing my hands, bathroom old and dirty, seats old, mismatched and dirty. Essentially a terrible flight."
Ưu: "Didn't take me long to rebook the flight when it got cancelled due to weather/pilots timing out"
Khuyết điểm: "The way the whole thing was handled. I ended up flying on the 5th because of the issues with weather. My general problem was with the way the situation was handled. We shouldn't have boarded the plane on the 4th given the fact that the pilots were probably gonna time out anyway. Instead of wasting time, the protocol should've been to begin rebooking everybody to another flight. Just my two cents"
Ưu: "I liked I got notified of the delay."
Khuyết điểm: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Khuyết điểm: "We changed planes and was 5 hours late"
Ưu: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Khuyết điểm: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "Flights were all delayed or cancelled"
Ưu: "This is not a long flight (Grand Rapids, MI to Newark, NJ: just under 2 hours). There was a minor delay for departure of 20 minutes that Kayak and United kept us well aware of. The Grand Rapids, Ml airport is one of my new favorites -it's small, friendly, comfortable and quick and easy to navigate."
Khuyết điểm: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "That trip was great to Housto!"
Ưu: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."
Ưu: "Fast flight, on-time"
Khuyết điểm: "Old plane, uncomfortable seats, really dirty looking bathroom"
Khuyết điểm: "I cancelled it and it appears it didn't really cancel"
Khuyết điểm: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."