The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
Too north airlines among all.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Leg room space and gap in beteen seats
A to Z on this flight was just great!
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "Flat beds on second flight"
Ưu: "SQ always the best service"
Khuyết điểm: "Reservation online"
Ưu: "Crew was very courteous, went above and beyond."
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "Friendly crew and spacious."
Khuyết điểm: "Food could be better"
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Khuyết điểm: "Everything was fine."
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "check in went smoothly. helper was friendly and helpful."
Ưu: "all of SQ"
Khuyết điểm: "nothing"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Ưu: "Comfortable, full service through the night.."
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "The food was ok. It didn't set my heart on fire, but I did finish it."
Khuyết điểm: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Ưu: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
Ưu: "Great crew"
Khuyết điểm: "N/A"
Ưu: "I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great."
Khuyết điểm: "Boarding was delayed but the crew did keep us updated and was systematic in boarding"
Ưu: "Crew amazing."
Khuyết điểm: "Food variety should be increased."
Ưu: "The luggage space was good."
Ưu: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Khuyết điểm: "Coach Seats... Seems to be getting smaller over time."
Khuyết điểm: "Airplane was extremely hot, service was poor"
Ưu: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Khuyết điểm: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Ưu: "Seats were ok on par with other airlines. Food served was good."
Khuyết điểm: "More leg space."
Ưu: "One lady from the crew was amazing and very helpful"
Khuyết điểm: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Ưu: "Yup all gud"
Khuyết điểm: "All gud"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Ưu: "Was good but the food was bad"
Ưu: "This flight is very comfortable and on time."
Khuyết điểm: "Nothing I didn't like"
Ưu: "A perfect landing/touchdown into Auckland. Great pilot"
Khuyết điểm: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Ưu: "Upgraded seats"
Khuyết điểm: "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Khuyết điểm: "The stopover in Hong Kong was longer than I would have liked."
Khuyết điểm: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Ưu: "Better crew today vs.my jfk to hkg flight"
Khuyết điểm: "Flight delay"
Khuyết điểm: "Delayed departure"
Ưu: "All went to schedule and flight attendants very good"
Khuyết điểm: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Ưu: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
Ưu: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Khuyết điểm: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
Ưu: "The crew were very polite, efficient and attentive."
Khuyết điểm: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Ưu: "Smooth flight , crew members were good"
Khuyết điểm: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Ưu: "The crew is excellent. Travelling with baby and they take care of us attentively"
Khuyết điểm: "Delayed 30min in the end."
Ưu: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Khuyết điểm: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Khuyết điểm: "Would have liked to have been offered a beverage more often"
Ưu: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."
Ưu: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Khuyết điểm: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."
Ưu: "The service, the plane, friendly staff all throughout"
Khuyết điểm: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Ưu: "- Crew friendly and helpful"
Khuyết điểm: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Khuyết điểm: "Delayed flight caused a lot of problems and charges for us"
Khuyết điểm: "Plane was very warm"
Ưu: "Confort and service"
Khuyết điểm: "It's not pleasant traveling in economy which is true for all airlines now a days."
Ưu: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Khuyết điểm: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Ưu: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Khuyết điểm: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Khuyết điểm: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Ưu: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Khuyết điểm: "Boarding--but I never like the boarding process."
Ưu: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Khuyết điểm: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Ưu: "Food, games attendants were helpful"
Khuyết điểm: "Those economy seats can only fit a child comfortably."
Ưu: "Cathay Pacific is a great airline - good and plentiful food and drink and the staff is ever so friently"
Ưu: "Plenty of leg room, comfortable seats, and great service on the plane!"
Khuyết điểm: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Ưu: "I love china and china east air, its my favorite!"
Khuyết điểm: "Everything was good, better boarding lines, people get worked up when lining up"
Khuyết điểm: "Good everything"
Ưu: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Khuyết điểm: "My entertainment screen was not working nor could the crew get it to work."
Ưu: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Khuyết điểm: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Khuyết điểm: "At least nicer flight attendant and better service"
Ưu: "Food was the worse"
Khuyết điểm: "Improve food that will be suitable for human beings"
Ưu: "Comfortable plane and a good price"
Khuyết điểm: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Khuyết điểm: "The food could have been more tasty and warm."
Khuyết điểm: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "Quick easy boarding"
Khuyết điểm: "Food needed salt, wasn’t very tasty"
Ưu: "The movies and food"
Khuyết điểm: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Khuyết điểm: "No seat number on the ticket. Wrong gate number. Food has hairs in it. I have back pain problem...was asking for the outside seating so I can stand up one in a while but got Negative answer for both ways....don’t think to book with you guys and China Airlines again.....very painful experience."
Khuyết điểm: "Going to Taiwain food is good but going back to LA it sucks"
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Khuyết điểm: "I didn't like the restroom it was too small to go number 2 in."
Ưu: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do. Flight wasn't overly crowded, which made it very comfortable."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Khuyết điểm: "I was pleased with everything."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Khuyết điểm: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Khuyết điểm: "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."
Ưu: "Great service. Terrific crew."
Khuyết điểm: "N/A"
Ưu: "The food was good the crew were very nice and polite"
Khuyết điểm: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Khuyết điểm: "Nothing"
Ưu: "Full range of movies. Lights down much of the flight for sleeping."
Khuyết điểm: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."
Ưu: "Entertainment system"
Khuyết điểm: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "I really liked the good selection of movies and my individual screen."
Ưu: "Exactly what you would want a flight to be!"
Ưu: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Khuyết điểm: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Ưu: "That we were provided with seat belts."
Khuyết điểm: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Ưu: "Would recommend it!"
Ưu: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Khuyết điểm: "Worst Skymiler Partner . Poor customer service and inflight service."
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Ưu: "Plane was clean and staff responds well to your needs."
Khuyết điểm: "I did not recieve an itenerary or reciept of purpose. This is very frustrating because it meant that I had to search for flight times and GUESS when my flight would leave. I'm very dissatisfied."
Ưu: "direct fight"
Khuyết điểm: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."
Khuyết điểm: "I chose the western style dish - needs improvement."
Khuyết điểm: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Ưu: "New plane. Clean. Service was great."
Ưu: "Food & water were passed out on time"
Khuyết điểm: "Too full, seats were so near each other"
Ưu: "Boarding process very efficient Slightly more leg room"
Khuyết điểm: "Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm"
Ưu: "Food and movies."
Khuyết điểm: "Seat not comfy enough for long distance flight."
Rescheduled my flights without asking me. And I am losing money on reservation
Khuyết điểm: "Food need to be improved"
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Khuyết điểm: "They should giving out headphones for business class to use the entertainment system"
Khuyết điểm: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Khuyết điểm: "My entertainment system was not working, so was my seatmate's."
Khuyết điểm: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Khuyết điểm: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Ưu: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Khuyết điểm: "Again, not being delayed and having to miss my original connecting flight would have been best."
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Khuyết điểm: "No seat back entertainment. Very old plane."
Khuyết điểm: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
Ưu: "crew provided attentive and excellent service. Good food and beverage."
Khuyết điểm: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Ưu: "Having 2 seats to ourselves"
Khuyết điểm: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Ưu: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Khuyết điểm: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Khuyết điểm: "Connecting Time"
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Ưu: "The seat I got was certainly comfortable enough."
Khuyết điểm: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Ưu: "Nice thick comfortable blankets. Delicious food."
Khuyết điểm: "Flight delayed!!"
Ưu: "Retested additional blankets and got them."
Khuyết điểm: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Khuyết điểm: "Food was lousy"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "The crew were friendly although some of the announcement was not clear."
Khuyết điểm: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Ưu: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Khuyết điểm: "Boarding and landing"
Ưu: "The crew was nice."
Khuyết điểm: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Khuyết điểm: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Khuyết điểm: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Ưu: "Seats and entertainment"
Khuyết điểm: "Bad landing,"
Ưu: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Khuyết điểm: "Lateness and lack of transparency from MAS staff"
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Khuyết điểm: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Ưu: "The staff is great"
Khuyết điểm: "We had to wait very long for take off"
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Khuyết điểm: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Ưu: "On time departure, nice aircraft and entertainment."
Ưu: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
Khuyết điểm: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Khuyết điểm: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
Ưu: "The seats are good recently"
Khuyết điểm: "Delayed for around 25mins. Boarding is getting worst recently; either chaotic or implementing the new stupid policy of boarding according to seat letters."
Khuyết điểm: "freezing and small blankets"
Ưu: "Flights seat is comfortable"
Khuyết điểm: "Delay and boarding at very last minute."
Ưu: "Crew was kind"
Khuyết điểm: "Very bad smell in the cabin, and not very clean"
Ưu: "Nasi lemak breakfast was good."
Khuyết điểm: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."