Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
All the things are good people are very nice thanks ☺️
Korean air has the best in-flight food and entertainment out of all the airlines I’ve been on.
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Great flight attendants left me alone to sleep."
Khuyết điểm: "Korean Air cabins always seem a little warn to me by about five degrees."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Everything was great!"
Khuyết điểm: "More dates available for reward redemption"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "Great value ,excellent and friendly service."
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "Great customer service"
Khuyết điểm: "It was hot and no airflow"
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "Very roomie and friendly service"
Khuyết điểm: "None"
Ưu: "Very professional crew good service"
Khuyết điểm: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Food, drinks, snacks, comfort level."
Khuyết điểm: "Selection of movies is really bad."
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Ưu: "The leg room was pretty generous compared to other airlines."
Khuyết điểm: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Ưu: "it was not crowded"
Khuyết điểm: "plane is old my luggage was left behind in souel"
Ưu: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Ưu: "Safe flight"
Khuyết điểm: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Ưu: "Had a fantastic time, it exceeded my expectations."
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "The food was good"
Khuyết điểm: "I was shocked there wasn't any wifi on board"
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Khuyết điểm: "too little leg room."
Ưu: "Nice friendly staff"
Ưu: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Ưu: "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
Ưu: "Everything was good and the price was proper."
Khuyết điểm: "I think, any flight should have some more movies, music, and other entertainment."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Khuyết điểm: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Ưu: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Ưu: "Indian music in Audio section and Bollywood movies"
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Ưu: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Khuyết điểm: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
All went well, great food and entertainment. Crew was very helpful
Khuyết điểm: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Khuyết điểm: "Better movie selection"
Khuyết điểm: "Was not able to board"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Ưu: "They let me sleep during dinner"
Khuyết điểm: "It would have been nice to be given an aisle that had some empty seats because I have long legs"
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "The food was pretty good and the crew was very attentive. Checking was easy."
Khuyết điểm: "Nothing really."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Khuyết điểm: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Ưu: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Khuyết điểm: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
Ưu: "Good movie selection"
Khuyết điểm: "Nothing."
Ưu: "Less friendly ."
Khuyết điểm: "Offer even water at times after meals."
Khuyết điểm: "Food was little disappointing this trip..."
Ưu: "Proactive, Organized staff."
Khuyết điểm: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Ưu: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Khuyết điểm: "Nothing."
Ưu: "Never flew with them before. Was better than expected. Very nice!"
Ưu: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Ưu: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Ưu: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Khuyết điểm: "For such a long flight, the seats were too small and not enough leg room."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "Flight attendants stand out as a great example of customer serve."
Khuyết điểm: "Seats were tight"
Ưu: "The flight attendants are very helpful."
Ưu: "plenty of movies to watch."
Khuyết điểm: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "The 777 premium economy seats are quite good"
Khuyết điểm: "Food was awful and service so-so. Rushed and unfriendly"
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Khuyết điểm: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Ưu: "All good except...."
Khuyết điểm: "The seat reservation made on line was not honored upon check in. Had reserved an aisle seat and got stuck in the middle"
Khuyết điểm: "Flight was delayed with minimal explanation and updates."
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Khuyết điểm: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "On time flight. Good food. Friendly staff."
Khuyết điểm: "Nothing"
Ưu: "On time. Overall OK"
Ưu: "The service was excellent and the food was delicious."
Khuyết điểm: "Not a very good selection of movies."
Ưu: "Food was good n very timely."
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Ưu: "Everything was great. The crew,food and entertainment was very good. It was not cramped."
Khuyết điểm: "Nothing"
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Khuyết điểm: "Drink times not enough"
Ưu: "The crew were very friendly and responsive to all requests."
Ưu: "The crew is consistently wonderful!"
Ưu: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Khuyết điểm: "Nothing"
Ưu: "Crew was awesome! Kind and funny!"
Khuyết điểm: "The weather, but pilots did great despite it."
Ưu: "Entertainment options. Communications from captain. Dimming of cabin lights."
Khuyết điểm: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Khuyết điểm: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Ưu: "Their plane"
Khuyết điểm: "Food"
Ưu: "Kind staff, long flight but the attendant were super kind"
Khuyết điểm: "Food in business class and more choice of movies"
Ưu: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Khuyết điểm: "No complaints!"
Ưu: "They took care of you. Meals were good. Excellent airline"
Ưu: "I had to us the wheel chair And they were all GREAT I was by my self"
Khuyết điểm: "Right now I can't think of any thing"
Ưu: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Khuyết điểm: "Food was mediocre. Coffee and tea were like warm or cold."
Ưu: "Good food"
Khuyết điểm: "Why so cold in the cabin!"
Khuyết điểm: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ưu: "The option to gate check strollers for easy access with a toddler"
Khuyết điểm: "The stroller wasn't delivered to the gate by Air New Zealand"
Khuyết điểm: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ưu: "Free drinks and snacks"
Khuyết điểm: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Khuyết điểm: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ưu: "The crew were friendly."
Khuyết điểm: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Khuyết điểm: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ưu: "friendly staff, ease of boarding"
Ưu: "Very friendly and helpful Flight attendants. Food was good."
Ưu: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Khuyết điểm: "Not enough time booked by kayak between an international arrival and domestic departure"
Ưu: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ưu: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ưu: "Good thing, we got there."
Khuyết điểm: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Khuyết điểm: "Nothing"
Ưu: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Khuyết điểm: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ưu: "All the attendants were wonderful."
Khuyết điểm: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ưu: "The crew was very nice, and I loved the entertainment options."
Ưu: "Cool temps in plane"
Khuyết điểm: "nothing"
Ưu: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Khuyết điểm: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ưu: "smooth flight, good treats, great legroom and fun crew!"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Excellent service, prompt attention, really great flight experience"
Khuyết điểm: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ưu: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ưu: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Khuyết điểm: "Not getting a choice of meal due to being last row of seats."
Ưu: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Khuyết điểm: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Ưu: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Khuyết điểm: "See above. Plus it was a rough turbulent flight."
Ưu: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Ưu: "Check in process was very good"
Khuyết điểm: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Ưu: "already commented above, everthing about the same...staff was very nice"
Khuyết điểm: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ưu: "Very friendly and good service- price was very high for the distance/time"
Ưu: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Ưu: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ưu: "Crew was very nice"
Khuyết điểm: "Seat back did not recline, free still water not available on touch screen ordering"
Ưu: "Food, service, comfort was all very good."
Khuyết điểm: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Khuyết điểm: "They should always have WiFi!"
Ưu: "Check in procedure in Los Angeles can’t get any worse"
Khuyết điểm: "If check in crew knows what to do, as simple as that."
Ưu: "Crew was really helpful."
Khuyết điểm: "There could be a vegeterian food option."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "Comfort flight with good entertainment, food and service."
Khuyết điểm: "Flight attendants need to assume travellers do not know Korean."
Ưu: "Superb business class seats"
Khuyết điểm: "Entertainment (movie) choices could be better."
Ưu: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
Khuyết điểm: "I would love a vegetarian option!"
Ưu: "Service and food"
Khuyết điểm: "Old style seating arrangement Many young kids in business?"
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "Great friendly staff, good food."
Khuyết điểm: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
Khuyết điểm: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Ưu: "Entertainment was nice with a good variety."
Khuyết điểm: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Khuyết điểm: "I don't like the first come first serve boarding system its chaos out there"
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "The large leg space/room!"
Khuyết điểm: "The food was limited and it's actually not that good."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Ưu: "Pleasant, short flight that included a wonderful full meal!"
Ưu: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Khuyết điểm: "Nothing"
Ưu: "The food and service were very good. Each of the crewmembers I encountered was professional, courteous, and friendly. I also enjoyed the food, and for the first time in my life I think I said "no thank you, that's enough"!"
Khuyết điểm: "first, although this was an international trip , in business class, the seats were more like something you would find in the premium economy section of other airlines. They were tired and outdated. Second, The entertainment package was abysmal. Basically, you were forced to watch a TV with bad reception, and no ability to choose what you wanted to see other than flipping through the channels and seeing what was already on. That meant never seeing the beginning of a movie. The picture quality was very poor. Although an international flight of seven hours duration, it felt more like a charter bus to Vegas buy a discount operator. I have the exact same experience flying from Korea to San Francisco on a prior trip. If I could learn how to determine which aircraft I would be flying in the future, I would never book an international trip on Asiana knowing that this particular aircraft would convey me."
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
Ưu: "Food, stewardess service, comfort inside the plane, screen entertainment and the ticket price."
Khuyết điểm: "Long lay over waiting at Incheon, South Korea going to the USA"
Ưu: "The leg room is very spacious and the staff are very friendly."
Ưu: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Khuyết điểm: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ưu: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Khuyết điểm: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Ưu: "the food, the plane ride the shows that were showing on the flight"
Khuyết điểm: "nothing"
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "I love the tv's and the cleanliness"
Khuyết điểm: "I slept the whole time at the window seat so I wasn't distirbed so I didn't have any hiccups! Perfect flight"
Ưu: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Khuyết điểm: ".."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Khuyết điểm: "Economy class seats were hard to sleep in."
Ưu: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Khuyết điểm: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ưu: "I like how they gave us an empty seat in the middle."
Khuyết điểm: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Ưu: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Khuyết điểm: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Ưu: "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
Khuyết điểm: "I flew four flights (layovers each way) and every single flight was delayed."
Ưu: "Crew was polite and served cabin well"
Khuyết điểm: "Outdated entertainment system - plane should be replaced! Much less comfortable seats than United flight we took from Newark to Beijing"
Khuyết điểm: "Terrible customer service"
Ưu: "Arrived to the airport early the check in agents was able to change our seats."
Khuyết điểm: "We bought our tickets 7 months ahead but was not able to select our seats. I was not able to pick seats 48hrs before the departure as stated on the Asiana websites, nor 24hrs prior. Early online check in did not allow us to select seats either, instead we were assigned the worst seats possible on the last row. I have a 10 year old who get sick during flight. I find that it is ridiculous that all seats were blocked as "full" when we bought the tickets so much in advance."
Khuyết điểm: "I wish there was air conditioning. It was very warm ok the plane."
Khuyết điểm: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Khuyết điểm: "Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded."
Ưu: "The seat space, and the ability to recline the seat was surprising."
Khuyết điểm: "It is what it is."
Ưu: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Ưu: "Crew, food, entertainment were all very nice. 5 out 5."
Ưu: "Seating space for short people..not average height people"
Khuyết điểm: "Wider space for seats"
Ưu: "Yup all gud"
Khuyết điểm: "All gud"
Khuyết điểm: "The flight crew was courteous and very accommodating"
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Ưu: "The crew was average. Few of them were hospitable and friendly."
Khuyết điểm: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ưu: "nothing to add"
Khuyết điểm: "nothing to add"
Ưu: "The crew was so polite and kind!"
Khuyết điểm: "I had no problems"
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Very delayed flight that resulted to missed my flight going to davao"
Khuyết điểm: "Slow and old entertainment system. Bad seats"
Ưu: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Khuyết điểm: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Boarding was swift"
Khuyết điểm: "Crew was indifferent and cold in their service. Food was mediocre."
Ưu: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Khuyết điểm: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Khuyết điểm: "Kosher meal served lukewarm"
Khuyết điểm: "Poor inflight service"
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Movie choices."
Khuyết điểm: "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."
Ưu: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Khuyết điểm: "None"
Ưu: "The airplaine Service Adequate food and good wines Very good entertainment"
Khuyết điểm: "Nothing really"
Ưu: "Took off late, missed transfer flight, payed over 6 hours said they would buy lunch dinner. Could pay for hamburger with it, frltf"
Ưu: "Good flight. Crew busy but pleasant."
Khuyết điểm: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Ưu: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
Khuyết điểm: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
Khuyết điểm: "Seats are terrible"
Ưu: "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
Khuyết điểm: "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
Ưu: "Movie selection was fantastic!"
Ưu: "The crew was very cordial and respectful."
Khuyết điểm: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Ưu: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Khuyết điểm: "The crew kept waking me up and were rude."
Khuyết điểm: "bring back Me Before You!"
Ưu: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Khuyết điểm: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
Ưu: "Excellent, kind, professional crew and timely flight."
Khuyết điểm: "In entertainment no good Hindi options were there"
Ưu: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Khuyết điểm: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Ưu: "Great service. Nice plane. Flight attendants were attractive"
Ưu: "Food nice, much better than KLM. Typical great Asian service."
Khuyết điểm: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Ưu: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Khuyết điểm: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Khuyết điểm: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Khuyết điểm: "Late departure and arrival. Very little legroom."