Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
Ưu: "Best in the world, as always."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "I like all"
Khuyết điểm: "Nothing"
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "The crew was amazing. The seat were uncomfortable"
Ưu: "Dim sum between Hong Kong & Singapore."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Khuyết điểm: "Excellent flight service no"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Very comfortable"
Khuyết điểm: "I don’t see anything I didn’t like"
Khuyết điểm: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Ưu: "Excellent service"
Khuyết điểm: "Very poor on board entertainment"
Ưu: "Efficient, comfortable."
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "All the crews were friendly and helpful!"
Khuyết điểm: "I wanted to watch Hindi movies with subtitles..."
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Best Inflight Service Best Inflight Food Best Lounge"
Ưu: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Khuyết điểm: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Aircraft was OK."
Khuyết điểm: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Khuyết điểm: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Ưu: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ưu: "The crew were very friendly and responsive to all requests."
Ưu: "The crew is consistently wonderful!"
Ưu: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Khuyết điểm: "Nothing"
Ưu: "Crew was awesome! Kind and funny!"
Khuyết điểm: "The weather, but pilots did great despite it."
Ưu: "Entertainment options. Communications from captain. Dimming of cabin lights."
Khuyết điểm: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Khuyết điểm: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Ưu: "Their plane"
Khuyết điểm: "Food"
Ưu: "Kind staff, long flight but the attendant were super kind"
Khuyết điểm: "Food in business class and more choice of movies"
Ưu: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Khuyết điểm: "No complaints!"
Ưu: "They took care of you. Meals were good. Excellent airline"
Ưu: "I had to us the wheel chair And they were all GREAT I was by my self"
Khuyết điểm: "Right now I can't think of any thing"
Ưu: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Khuyết điểm: "Food was mediocre. Coffee and tea were like warm or cold."
Ưu: "Good food"
Khuyết điểm: "Why so cold in the cabin!"
Khuyết điểm: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ưu: "The option to gate check strollers for easy access with a toddler"
Khuyết điểm: "The stroller wasn't delivered to the gate by Air New Zealand"
Khuyết điểm: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ưu: "Free drinks and snacks"
Khuyết điểm: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Khuyết điểm: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ưu: "The crew were friendly."
Khuyết điểm: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Khuyết điểm: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ưu: "friendly staff, ease of boarding"
Ưu: "Very friendly and helpful Flight attendants. Food was good."
Ưu: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Khuyết điểm: "Not enough time booked by kayak between an international arrival and domestic departure"
Ưu: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ưu: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ưu: "Good thing, we got there."
Khuyết điểm: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Khuyết điểm: "Nothing"
Ưu: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Khuyết điểm: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ưu: "All the attendants were wonderful."
Khuyết điểm: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ưu: "The crew was very nice, and I loved the entertainment options."
Ưu: "Cool temps in plane"
Khuyết điểm: "nothing"
Ưu: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Khuyết điểm: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ưu: "smooth flight, good treats, great legroom and fun crew!"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Excellent service, prompt attention, really great flight experience"
Khuyết điểm: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ưu: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ưu: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Khuyết điểm: "Not getting a choice of meal due to being last row of seats."
Ưu: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Khuyết điểm: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Ưu: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Khuyết điểm: "See above. Plus it was a rough turbulent flight."
Ưu: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Ưu: "Check in process was very good"
Khuyết điểm: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Ưu: "already commented above, everthing about the same...staff was very nice"
Khuyết điểm: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ưu: "Very friendly and good service- price was very high for the distance/time"
Ưu: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Ưu: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ưu: "Crew was very nice"
Khuyết điểm: "Seat back did not recline, free still water not available on touch screen ordering"
Ưu: "Food, service, comfort was all very good."
Khuyết điểm: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Khuyết điểm: "I wish there was air conditioning. It was very warm ok the plane."
Khuyết điểm: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Ưu: "The seat space, and the ability to recline the seat was surprising."
Khuyết điểm: "It is what it is."
Ưu: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Ưu: "Crew, food, entertainment were all very nice. 5 out 5."
Ưu: "Friendly crew. Nice plane."
Khuyết điểm: "Can’t think of any complaints."
Ưu: "Yup all gud"
Khuyết điểm: "All gud"
Khuyết điểm: "The flight crew was courteous and very accommodating"
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Ưu: "The crew was average. Few of them were hospitable and friendly."
Khuyết điểm: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ưu: "nothing to add"
Khuyết điểm: "nothing to add"
Ưu: "The crew was so polite and kind!"
Khuyết điểm: "I had no problems"
Ưu: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Very delayed flight that resulted to missed my flight going to davao"
Khuyết điểm: "Slow and old entertainment system. Bad seats"
Ưu: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Khuyết điểm: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Boarding was swift"
Khuyết điểm: "Crew was indifferent and cold in their service. Food was mediocre."
Ưu: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Khuyết điểm: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Khuyết điểm: "Kosher meal served lukewarm"
Khuyết điểm: "Poor inflight service"
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Movie choices."
Khuyết điểm: "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."
Ưu: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Khuyết điểm: "None"
Ưu: "The airplaine Service Adequate food and good wines Very good entertainment"
Khuyết điểm: "Nothing really"
Ưu: "Took off late, missed transfer flight, payed over 6 hours said they would buy lunch dinner. Could pay for hamburger with it, frltf"
Ưu: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Ưu: "Good flight. Crew busy but pleasant."
Khuyết điểm: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Khuyết điểm: "Seats are terrible"
Ưu: "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
Khuyết điểm: "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
Ưu: "Movie selection was fantastic!"
Ưu: "The crew was very cordial and respectful."
Khuyết điểm: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Ưu: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Khuyết điểm: "The crew kept waking me up and were rude."
Khuyết điểm: "bring back Me Before You!"
Ưu: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Khuyết điểm: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
Ưu: "Excellent, kind, professional crew and timely flight."
Khuyết điểm: "In entertainment no good Hindi options were there"
Ưu: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Khuyết điểm: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Ưu: "Great service. Nice plane. Flight attendants were attractive"
Ưu: "Food nice, much better than KLM. Typical great Asian service."
Khuyết điểm: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Ưu: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Khuyết điểm: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Khuyết điểm: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Khuyết điểm: "Late departure and arrival. Very little legroom."
Khuyết điểm: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Khuyết điểm: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Ưu: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Khuyết điểm: "I got economy, the seats were uncomfortable"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "Restroom was kept clean throughout the flight which impressed me"
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "Good entertainment choice"
Khuyết điểm: "Average economy plane food"
Ưu: "The meals are very good and tasty, good portions."
Khuyết điểm: "The economy seat is OK but too distance between seats could use extra inch."
Ưu: "Food was ok"
Khuyết điểm: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Khuyết điểm: "Smell was so bad during flight"
Khuyết điểm: "flight attendant don't speak english clearly!"
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "Great food"
Khuyết điểm: "Need more leg room"
Ưu: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Khuyết điểm: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Khuyết điểm: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Khuyết điểm: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Ưu: "The service from the beginning to the destination was great. I found the staff very professional"
Khuyết điểm: "none"
Ưu: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Khuyết điểm: "the time the flight was available for."
Ưu: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Khuyết điểm: "I didn't like the restroom it was too small to go number 2 in."
Khuyết điểm: "Appreciate blankets and pillows provided as well as complimentary wine"
Ưu: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Khuyết điểm: "The Check in Counter closed early while there was still 45 minutes remaining."
Khuyết điểm: "Lack of movie selection"
Ưu: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Ưu: "Over all a good flight experience. Would use them again"
Ưu: "New planes"
Khuyết điểm: "Seats"
Ưu: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Khuyết điểm: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Ưu: "I had 4 seats for me"
Ưu: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Khuyết điểm: "Nothing"
Ưu: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Khuyết điểm: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Ưu: "No delays, new aircraft, great service (only comparable to JAL)."
Khuyết điểm: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Ưu: "They got us there. Good movie selection. Good wine"
Khuyết điểm: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Ưu: "The airline attendants were very friendly."
Khuyết điểm: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Ưu: "Aircraft wasn't crowded and the staff were great"
Ưu: "The movie and game selection. Boarding process was efficient"
Khuyết điểm: "The food is the worst I've had on an international flight. The price for upgrades is absurd even when the entire business class is empty. Also, I assisted a medical emergency and missed dinner which was then never given to me."
Ưu: "Staff and Crew were nice to passengers."
Khuyết điểm: "No English subtitles for the movies on board. Seats are not comfortable."
Ưu: "Exactly what you would want a flight to be!"
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Khuyết điểm: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"
Ưu: "Great atmosphere on the plane and very clean."
Khuyết điểm: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "Entertainment like new movies are great to watch"
Khuyết điểm: "Crew must be aware that some passengers only speak & understand English."
Ưu: "Privacy, comfort, food, drinks (they even had blue label), snacks, attention to detail"
Khuyết điểm: "Sundry kit wasn't that great"
Ưu: "Good Improvement from past"
Khuyết điểm: "Wifi not included"
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Ưu: "Amazing crews"
Khuyết điểm: "Nice seats"
Khuyết điểm: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Khuyết điểm: "No entertainment facilities available even in business class"
Khuyết điểm: "Better range of entertainment as the options were a bit dated and mediocre"
Khuyết điểm: "My entertainment system was not working, so was my seatmate's."
Khuyết điểm: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Khuyết điểm: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Ưu: "Entertainment was good."
Khuyết điểm: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Ưu: "All went Well, no delays, good service."
Ưu: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Khuyết điểm: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Khuyết điểm: "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
Ưu: "Smooth flight, great entertainment"
Khuyết điểm: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Khuyết điểm: "Delayed for more than an hour.."
Ưu: "Lovely people an caring all the way through."
Khuyết điểm: "Food Seats cramped"
Ưu: "Friendly crew. Comfortable and quiet flight"
Khuyết điểm: "Dinner service slow"
Ưu: "I was surprised to board an A380 to fly from KUL to BKK"
Khuyết điểm: "In Bangkok we had to get off on the field to board a bus"
Khuyết điểm: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Ưu: "Nice thick comfortable blankets. Delicious food."
Ưu: "Fast flight and boarding time"
Khuyết điểm: "Inflight food was bad, luggage at the airport took Long"
Ưu: "food was good and overall good economy class flight"
Khuyết điểm: "distance between rows seems shorter than other airlines such as Emirates"
Khuyết điểm: "All good, short flight"
Ưu: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
Ưu: "Retested additional blankets and got them."
Khuyết điểm: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Ưu: "Staff onboard were good"
Khuyết điểm: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Ưu: "Rapid boarding"
Khuyết điểm: "Food was not very nice"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Khuyết điểm: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Ưu: "Satay, flatbed."
Khuyết điểm: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Ưu: "The crew were friendly although some of the announcement was not clear."
Khuyết điểm: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Khuyết điểm: "Bathroom line"
Ưu: "The service"
Khuyết điểm: "The food"
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Khuyết điểm: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "The plane was nice and new. Very smooth flight."
Khuyết điểm: "Toilets could have been cleaned more frequently."
Khuyết điểm: "Bags didn't arrive at the destination"
Khuyết điểm: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Ưu: "Nothing remarkable"
Khuyết điểm: "Nothing unremarkable"
Ưu: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Khuyết điểm: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Khuyết điểm: "No alcohol"
Ưu: "Routing convenience if you are heading to Kuala Lumpur."
Khuyết điểm: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."