serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Flight time shorter than scheduled. Food good. Crew great."
Khuyết điểm: "Somewhat limited recent release movies compared to Emirates."
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "SQ always the best service"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Khuyết điểm: "Very tight space"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Khuyết điểm: "Delayed"
Khuyết điểm: "The desserts. The bun."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "everything, excellent job"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "On time. Attentive crew."
Khuyết điểm: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Khuyết điểm: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
Ưu: "The crew were very friendly and responsive to all requests."
Ưu: "The crew is consistently wonderful!"
Ưu: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Khuyết điểm: "Nothing"
Ưu: "Crew was awesome! Kind and funny!"
Khuyết điểm: "The weather, but pilots did great despite it."
Ưu: "Entertainment options. Communications from captain. Dimming of cabin lights."
Khuyết điểm: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Khuyết điểm: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Ưu: "Their plane"
Khuyết điểm: "Food"
Ưu: "Kind staff, long flight but the attendant were super kind"
Khuyết điểm: "Food in business class and more choice of movies"
Ưu: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Khuyết điểm: "No complaints!"
Ưu: "They took care of you. Meals were good. Excellent airline"
Ưu: "I had to us the wheel chair And they were all GREAT I was by my self"
Khuyết điểm: "Right now I can't think of any thing"
Ưu: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Khuyết điểm: "Food was mediocre. Coffee and tea were like warm or cold."
Ưu: "Good food"
Khuyết điểm: "Why so cold in the cabin!"
Khuyết điểm: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ưu: "The option to gate check strollers for easy access with a toddler"
Khuyết điểm: "The stroller wasn't delivered to the gate by Air New Zealand"
Khuyết điểm: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ưu: "Free drinks and snacks"
Khuyết điểm: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Khuyết điểm: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ưu: "The crew were friendly."
Khuyết điểm: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Khuyết điểm: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ưu: "friendly staff, ease of boarding"
Ưu: "Very friendly and helpful Flight attendants. Food was good."
Ưu: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Khuyết điểm: "Not enough time booked by kayak between an international arrival and domestic departure"
Ưu: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ưu: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ưu: "Good thing, we got there."
Khuyết điểm: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Khuyết điểm: "Nothing"
Ưu: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Khuyết điểm: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ưu: "All the attendants were wonderful."
Khuyết điểm: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ưu: "The crew was very nice, and I loved the entertainment options."
Ưu: "Cool temps in plane"
Khuyết điểm: "nothing"
Ưu: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Khuyết điểm: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ưu: "smooth flight, good treats, great legroom and fun crew!"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Excellent service, prompt attention, really great flight experience"
Khuyết điểm: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ưu: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ưu: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Khuyết điểm: "Not getting a choice of meal due to being last row of seats."
Ưu: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Khuyết điểm: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Ưu: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Khuyết điểm: "See above. Plus it was a rough turbulent flight."
Ưu: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Ưu: "Check in process was very good"
Khuyết điểm: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Ưu: "already commented above, everthing about the same...staff was very nice"
Khuyết điểm: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ưu: "Very friendly and good service- price was very high for the distance/time"
Ưu: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Ưu: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ưu: "Crew was very nice"
Khuyết điểm: "Seat back did not recline, free still water not available on touch screen ordering"
Ưu: "Food, service, comfort was all very good."
Khuyết điểm: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Khuyết điểm: "I wish there was air conditioning. It was very warm ok the plane."
Khuyết điểm: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Ưu: "The seat space, and the ability to recline the seat was surprising."
Khuyết điểm: "It is what it is."
Ưu: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Ưu: "Crew, food, entertainment were all very nice. 5 out 5."
Ưu: "Friendly crew. Nice plane."
Khuyết điểm: "Can’t think of any complaints."
Ưu: "Yup all gud"
Khuyết điểm: "All gud"
Khuyết điểm: "The flight crew was courteous and very accommodating"
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Ưu: "The crew was average. Few of them were hospitable and friendly."
Khuyết điểm: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ưu: "nothing to add"
Khuyết điểm: "nothing to add"
Ưu: "The crew was so polite and kind!"
Khuyết điểm: "I had no problems"
Ưu: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Very delayed flight that resulted to missed my flight going to davao"
Khuyết điểm: "Slow and old entertainment system. Bad seats"
Ưu: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Khuyết điểm: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Boarding was swift"
Khuyết điểm: "Crew was indifferent and cold in their service. Food was mediocre."
Ưu: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Khuyết điểm: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Khuyết điểm: "Kosher meal served lukewarm"
Khuyết điểm: "Poor inflight service"
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Movie choices."
Khuyết điểm: "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."
Ưu: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Khuyết điểm: "None"
Ưu: "The airplaine Service Adequate food and good wines Very good entertainment"
Khuyết điểm: "Nothing really"
Ưu: "Took off late, missed transfer flight, payed over 6 hours said they would buy lunch dinner. Could pay for hamburger with it, frltf"
Ưu: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Ưu: "Good flight. Crew busy but pleasant."
Khuyết điểm: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Khuyết điểm: "Seats are terrible"
Ưu: "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
Khuyết điểm: "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
Ưu: "Movie selection was fantastic!"
Ưu: "The crew was very cordial and respectful."
Khuyết điểm: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Ưu: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Khuyết điểm: "The crew kept waking me up and were rude."
Khuyết điểm: "bring back Me Before You!"
Ưu: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Khuyết điểm: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
Ưu: "Excellent, kind, professional crew and timely flight."
Khuyết điểm: "In entertainment no good Hindi options were there"
Ưu: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Khuyết điểm: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Ưu: "Great service. Nice plane. Flight attendants were attractive"
Ưu: "Food nice, much better than KLM. Typical great Asian service."
Khuyết điểm: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Ưu: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Khuyết điểm: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Khuyết điểm: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Khuyết điểm: "Late departure and arrival. Very little legroom."
Khuyết điểm: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Ưu: "seat comfort"
Khuyết điểm: "breakfast, coffee"
Khuyết điểm: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Khuyết điểm: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Ưu: "Crew were wonderful"
Khuyết điểm: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Ưu: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ưu: "Everything was great"
Khuyết điểm: "Slightly more legroom"
Ưu: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Khuyết điểm: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Ưu: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Khuyết điểm: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Ưu: "Nothing paid a bomb and got nothing for it"
Khuyết điểm: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Khuyết điểm: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Ưu: "Food was good. Crew was very accommodating."
Khuyết điểm: "Very cramped seating. Trouble with iPad service."
Ưu: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Khuyết điểm: "...the person coughing behind me..."
Khuyết điểm: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Ưu: "The fresh fruit platter choice for breakfast"
Khuyết điểm: "No fresh towels to wash hands & face before being served food"
Ưu: "It was a good flight overall."
Khuyết điểm: "Baggage arrived late."
Khuyết điểm: "Nothing not to like"
Ưu: "Friendly crew Comfy space Reasonable food Boarding was easy"
Khuyết điểm: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Ưu: "The on boarding process"
Khuyết điểm: "The plan was in very poor clean conditions. The seats were discussing to sit."
Khuyết điểm: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Khuyết điểm: "We did not make this flight"
Ưu: "quick on time flight"
Khuyết điểm: "cabin VERY hot and cramped"
Khuyết điểm: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Khuyết điểm: "Seats very cramped with 6 children sharing seats invarea"
Ưu: "Very good service"
Khuyết điểm: "Food was very average for business class"
Ưu: "Good crew service"
Khuyết điểm: "Food was tasteless just warm and food servied don't reflect the menu."
Khuyết điểm: "Would have prefered to fly Emirates."
Khuyết điểm: "Stop sending me these emails. I didn't even take this flight."
Ưu: "Good Food and ok services"
Khuyết điểm: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Khuyết điểm: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Ưu: "Good service"
Khuyết điểm: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Ưu: "Crew were wonderful 5 stars."
Khuyết điểm: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ưu: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Khuyết điểm: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Ưu: "Crew was friendly and lots of entertainment choices on the flight"
Khuyết điểm: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Ưu: "The new clear aircraft"
Khuyết điểm: "The fruit was not ripe and not edible."
Khuyết điểm: "2 hours late leaving"
Ưu: "Loved the leg room, kind attendants, great meals."
Khuyết điểm: "The technology malfunctioned the entire flight. It was less than ideal."
Ưu: "The on board staff were fantastic, very personable, helpful and friendly."
Khuyết điểm: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Ưu: "Good pillows."
Khuyết điểm: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Ưu: "Service is great and crew members are very friendly."
Khuyết điểm: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Ưu: "It was a safe flight."
Khuyết điểm: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Ưu: "We didn't experience any problems, all went well."
Khuyết điểm: "I can't think of anything I didn't like,"
Khuyết điểm: "Boarding was terrible. No announcement when it was late."
Ưu: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Khuyết điểm: "No complaints."
Khuyết điểm: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Ưu: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Khuyết điểm: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Ưu: "Good crew, spacious seats for economy. Good food."
Khuyết điểm: "I wish they let us pick our seats, but they were assigned."
Khuyết điểm: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "The seat supper comfort and landing very smooth"
Ưu: "Very great!"
Khuyết điểm: "Hard to get better!"
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "Good food and friendlier staff."
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "Boarding was smooth since I was sky priority"
Khuyết điểm: "Very uncomfortable seats. Crew was just did their job. Nothing to smile about. Less frequently came out to offer on a 15 hour flight. Entertainment was weak, especially the Indian section when there are so many Indians traveling... just a basic, cramped up, not to smile about flight."
Ưu: "Good entertainment choice"
Khuyết điểm: "Average economy plane food"
Ưu: "The meals are very good and tasty, good portions."
Khuyết điểm: "The economy seat is OK but too distance between seats could use extra inch."
Khuyết điểm: "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
Ưu: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Khuyết điểm: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Ưu: "The service from the beginning to the destination was great. I found the staff very professional"
Khuyết điểm: "none"
Ưu: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Khuyết điểm: "the time the flight was available for."
Ưu: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Khuyết điểm: "A change of snack for to and fro journey would be good."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Always very nice great crew always I've made the flight 3 or 4 times now"
Khuyết điểm: "Still a little bit nicer if we had a bigger selection of movies"
Khuyết điểm: "Comfort I have long legs..."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Khuyết điểm: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "The economy class seats are actually some of the best to sleep in!"
Khuyết điểm: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Khuyết điểm: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Khuyết điểm: "Nothing"
Ưu: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Khuyết điểm: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "They got us there. Good movie selection. Good wine"
Khuyết điểm: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Khuyết điểm: "Plane delayed 7 hours for a maintenance problem and all I got for my wait was a $25 voucher. That is an insult!"
Ưu: "The airline attendants were very friendly."
Khuyết điểm: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Ưu: "My emergency row seat"
Khuyết điểm: "Some food was iffy, but w/e"
Ưu: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Ưu: "Plane was clean and staff responds well to your needs."
Khuyết điểm: "Where to begin... Horrible online experience, outdated planes, rude staff, and overall bad experience."
Khuyết điểm: "Food"
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "Crew changed my seat after finding out my chair was broken"
Khuyết điểm: "my chair was broken and wouldn't lean back. i felt really thirsty a lot of the plane ride"
Khuyết điểm: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Ưu: "everything run very well and hardware was great"
Khuyết điểm: "Same"