Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Airplane flight is good,nice and clean
Khuyết điểm: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "I liked the size of the cups for drinks: smaller than usual."
Khuyết điểm: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "I liked everything"
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Khuyết điểm: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Khuyết điểm: "The desserts. The bun."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Ưu: "great crew service. my first time flying with singapore airlines and they delivered"
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "food. schedule was on time"
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Not much turbulence"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "Everything is excellent!"
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "everything, excellent job"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "We love travelling Singapore Airlines and always try to travel with them if we can"
No refunds for flights that I could not take due to Covid restrictions
Ưu: "The crew is consistently wonderful!"
Ưu: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Khuyết điểm: "Nothing"
Ưu: "I like how everything went to be honest. No complaints :)"
Khuyết điểm: "I enjoyed it all :)"
Ưu: "The crew was polite, efficient and prompt"
Khuyết điểm: "The food quality needs improvement!"
Ưu: "The space!"
Khuyết điểm: "Food"
Ưu: "Movies, texting other seats, requesting food and water from my screen"
Ưu: "Crew were very helpful"
Khuyết điểm: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Ưu: "Nice, short flight. Smooth ride."
Khuyết điểm: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Ưu: "Good for a sheot flight"
Ưu: "Upgrading to Skycoach giving extra leg room was well worth it."
Ưu: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Ưu: "They took care of you. Meals were good. Excellent airline"
Khuyết điểm: "No enough blankets when feeling cold"
Ưu: "Punctual flight, great boarding and great baggage service."
Khuyết điểm: "Bag drop could be improved with more personnel to help."
Ưu: "On time"
Khuyết điểm: "Late start of check in"
Ưu: "Crew did a very good job"
Khuyết điểm: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Ưu: "The gate agents and the gate supervisors were rude and condescending My reservation was changed mid air and even though I made it to the gate 18 to Houston on time and boarding was still in progress I was not allowed to board. I was informed a plane was not a bus that I could hop on anytime I liked. When I protested that I had a confirmed reservation I was calmly told. “We canceled it because we didn’t expect you to make it.”"
Khuyết điểm: "I missed my Thanksgiving Holiday because some powers that be decided I would not be able to make a connection So instead of waiting to we if I missed it and rebook then, like a normal airline, they preemptively cancelled and denied boarding."
Khuyết điểm: "Seats too small."
Ưu: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Ưu: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Khuyết điểm: "Everything was great"
Ưu: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Khuyết điểm: "Seats are just standard—headrest part doesn’t adjust"
Ưu: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Khuyết điểm: "Flights was 2.5 hours late due to weather which was the biggest downer."
Ưu: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Khuyết điểm: "There was no doubt the staff made this journey great!"
Ưu: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Khuyết điểm: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Ưu: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Khuyết điểm: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Khuyết điểm: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Ưu: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Khuyết điểm: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Ưu: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Khuyết điểm: "Nothing negative"
Ưu: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Ưu: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Ưu: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Ưu: "Not much to like with the cattle car ride that was an hour late."
Khuyết điểm: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Ưu: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Khuyết điểm: "Close quarters between seats."
Ưu: "The staff was nice."
Khuyết điểm: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Ưu: "Everything FA even got our bags out while taxiing into gate"
Khuyết điểm: "Nothing"
Ưu: "Good lleg room in the aircraft. Friendly service."
Ưu: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Ưu: "Good IFE"
Khuyết điểm: "No enforcement of carry on - therefore no bin space"
Khuyết điểm: "Slow service and delay exiting"
Ưu: "Getting on was a delight in Wellington. Having two set of doors open was great."
Khuyết điểm: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Ưu: "Staff and the cleaninless of the plane."
Ưu: "amazingly pleasant crew, great food, efficient service, very comfortable."
Khuyết điểm: "Nothing!"
Ưu: "Lots of entertainment options and friendly crew."
Khuyết điểm: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
Ưu: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Khuyết điểm: "Well for every US airline. Improve everything."
Ưu: "Food Entertainment Charging port and powerpoint Service"
Khuyết điểm: "Seats were ok but not great"
Ưu: "Air New Zealand provided the best service Iʻve had in a while!"
Ưu: "The best ever business class check in and superior lounge and breakfast."
Ưu: "Price was right. On time."
Khuyết điểm: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Ưu: "The crew were friendly and tickets were a great price"
Khuyết điểm: "No legroom at all, very cramped"
Ưu: "It was OK"
Khuyết điểm: "It would of been nice to know why we were delayed."
Khuyết điểm: "I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing."
Ưu: "Nice crew inside the plane"
Khuyết điểm: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Ưu: "I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi)."
Ưu: "I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags"
Ưu: "Very easy flight, especially the Wellington airport part, with polite and efficient security."
Khuyết điểm: "Nothing, it’s a LCC on a short flight doing its job very well. Pity my legs are longer than the distance between the seats though."
Khuyết điểm: "Lots of extra fees"
Ưu: "Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum."
Ưu: "Everything went smoothly as scheduled."
Khuyết điểm: "The waiting"
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Khuyết điểm: "I didn’t really like the fact that we had to pay for seats."
Ưu: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Khuyết điểm: "Probably just the delay and time management for boarding"
Khuyết điểm: "The attendants at the desk for check in were rud. The flight was delayed. No service, food or entertainment during the flight"
Ưu: "3 hours delayed"
Khuyết điểm: "Not even some food to wait"
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Ưu: "flight comfort was as expected"
Khuyết điểm: "plane was over an hour late. a week before another Jetstar flight to Queenstown was 2 hours late. seems Jetstar is often late."
Ưu: "Economic overall. Check in staff very helpful in resolving baggage issue ( see below). As long as you undertstand your ticket/ baggage cost, you'll be fine."
Khuyết điểm: "Tried to pay in advance for baggage. Online system wouldn't accept our credit card (needed a signature) so entire booking put on hold. A little stressful, but airport staff sorted it out with no added cost."
Ưu: "Good movies.. they paid for my hotel and shuttle once flight was cancelled."
Khuyết điểm: "Flight was delayed 8hrs then it was cancelled due to pilot being sick. They never said on the flight how much the baggage fee would be which ended up being 150$.. which is unprecedented. Had to pay for food and drinks even after getting delayed and cancelled.. they should have been included"
Ưu: "nothing it was a disaster"
Khuyết điểm: "Everything it was poorly run very deceptive and a total disaster. I am retired airline and have traveled extensivly and I will neverfly with these people again"
Ưu: "Arrangement when flight was cancelled."
Khuyết điểm: "Cancel the flight without letting me know"
Khuyết điểm: "Checking in was a pain, when there were too many people, the staff didn’t really make any effort to speed up the process, they didn’t care much to prioritise whoever came first, just mixing up those who have problems with their luggage with everyone else."
Khuyết điểm: "Jetstar is the worst airline I’ve ever taken"
Ưu: "New airplane"
Khuyết điểm: "You have to pay for everything. Water wasn't offered during the flight but passengers have to ask for it."
Khuyết điểm: "I made a mistake on booking. Called them immediately. Not the least bit helpful of sympathetic. Ridiculous baggage policy and charges. Will avoid this airline in the future unless it's an emergency."
Ưu: "I'm a regular flyer, and can't count how often I've been on planes. This was the best, smoothest and least stressful of any shirt hop I've ever taken, and while it can't rival a big plane for food or entertainment, the seats were cozy, I had legroom and it was simply very well done!!"
Khuyết điểm: "Nothing!"
Ưu: "flight was on time, moved everyone efficiently, quickly through boarding gates, luggage arrived quickly - not a long wait to get it, staff nice, professional, polite, greeted us in friendly way"
Khuyết điểm: "seats - squashed in close to seat in front and behind - can't tilt seat back into relaxing position"
Ưu: "Excellent leg room in the dash 8 plane."
Khuyết điểm: "1 star for entertainment and food because the flight is only 40 minutes!"
Ưu: "I wasnt hungry"
Khuyết điểm: "I declined as i wasnt hungry or yhisty"
Khuyết điểm: "Late leaving.late arriving.delays after landing"
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Ưu: "Very good everything"
Ưu: "Extra leg room with upgrade"
Khuyết điểm: "Seat too close to tiolet"
Ưu: "On time departure/arrival"
Ưu: "I got to my next destination"
Khuyết điểm: "The $320 charge for our bags at check in!!!! No mention from kayak that there is a higher charge for bags if u pay after U buy the ticket. The walk outside To get on and off the plane. Nothing good about this airline or the lack of adequate description of their ridiculous policies from Kayak"
Khuyết điểm: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."
Ưu: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."
Ưu: "The flight is like Southeast Airlines, so don't expect any entertainment or special features. The ride was a bit bumpy, but the plane handled the conditions well. The flight was for only 2 hours and 48 minutes. We didn't get anything to eat unless you paid for it; the food didn't look that appealing to me. Overall, I just happy to be in Australia safely."
Khuyết điểm: "No entertainment or good service."
Ưu: "Everything was smooth and on time, even a bit early."
Ưu: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Khuyết điểm: "Nothing"
Ưu: "flight smooth with bad weather, competent pilots"
Khuyết điểm: "Bagage fee extortion, we were a family of four and had to pay $200 US dollars for 4 bags because it was not paid online. I wasn't sure what everyone was bringing yet when I booked tickets. the baggage agent told us it would have been less than ten dollars per bag if booked online. I can see doubling the price but not quadrupling... the luggage is still boarding the plane, whether you pay 10 or 50 dollars, it doesn't change anything other than they make more money off of the passengers."
Khuyết điểm: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Khuyết điểm: "Delayed due to "engineering problems longer than usual" for incoming flight into Wellington. Then jet bridge door at AKL wouldn't open which added more time. Frustrating when travel is time sensitive."
Ưu: "From check in to arrival at Auckland, service was great and just as I expected!"
Khuyết điểm: "Customer service is terrible. Seats are uncomfortable. No food or entertainment provided."
Ưu: "The cabine crew"
Khuyết điểm: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Ưu: "Low price, on time departure"
Khuyết điểm: "No food or entertainment options. Seats mediocre in comfort."