Delays in boarding and takoff
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Ưu: "Flight time shorter than scheduled. Food good. Crew great."
Khuyết điểm: "Somewhat limited recent release movies compared to Emirates."
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "SQ always the best service"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Khuyết điểm: "Very tight space"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Khuyết điểm: "Delayed"
Khuyết điểm: "The desserts. The bun."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "everything, excellent job"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "On time. Attentive crew."
Khuyết điểm: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Khuyết điểm: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
All went well, great food and entertainment. Crew was very helpful
Khuyết điểm: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Khuyết điểm: "Better movie selection"
Khuyết điểm: "Was not able to board"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Ưu: "They let me sleep during dinner"
Khuyết điểm: "It would have been nice to be given an aisle that had some empty seats because I have long legs"
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "The food was pretty good and the crew was very attentive. Checking was easy."
Khuyết điểm: "Nothing really."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Khuyết điểm: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Ưu: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Khuyết điểm: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
Ưu: "Good movie selection"
Khuyết điểm: "Nothing."
Ưu: "Less friendly ."
Khuyết điểm: "Offer even water at times after meals."
Khuyết điểm: "Food was little disappointing this trip..."
Ưu: "Proactive, Organized staff."
Khuyết điểm: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Ưu: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Khuyết điểm: "Nothing."
Ưu: "Never flew with them before. Was better than expected. Very nice!"
Ưu: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Ưu: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Ưu: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Khuyết điểm: "For such a long flight, the seats were too small and not enough leg room."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "Flight attendants stand out as a great example of customer serve."
Khuyết điểm: "Seats were tight"
Ưu: "The flight attendants are very helpful."
Ưu: "plenty of movies to watch."
Khuyết điểm: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "The 777 premium economy seats are quite good"
Khuyết điểm: "Food was awful and service so-so. Rushed and unfriendly"
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Khuyết điểm: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Ưu: "All good except...."
Khuyết điểm: "The seat reservation made on line was not honored upon check in. Had reserved an aisle seat and got stuck in the middle"
Khuyết điểm: "Flight was delayed with minimal explanation and updates."
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Khuyết điểm: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "On time flight. Good food. Friendly staff."
Khuyết điểm: "Nothing"
Ưu: "On time. Overall OK"
Ưu: "The service was excellent and the food was delicious."
Khuyết điểm: "Not a very good selection of movies."
Ưu: "Food was good n very timely."
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Ưu: "Everything was great. The crew,food and entertainment was very good. It was not cramped."
Khuyết điểm: "Nothing"
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Khuyết điểm: "Drink times not enough"
Ưu: "The crew were very friendly and responsive to all requests."
Ưu: "The crew is consistently wonderful!"
Ưu: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Khuyết điểm: "Nothing"
Ưu: "Crew was awesome! Kind and funny!"
Khuyết điểm: "The weather, but pilots did great despite it."
Ưu: "Entertainment options. Communications from captain. Dimming of cabin lights."
Khuyết điểm: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Khuyết điểm: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Ưu: "Their plane"
Khuyết điểm: "Food"
Ưu: "Kind staff, long flight but the attendant were super kind"
Khuyết điểm: "Food in business class and more choice of movies"
Ưu: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Khuyết điểm: "No complaints!"
Ưu: "They took care of you. Meals were good. Excellent airline"
Ưu: "I had to us the wheel chair And they were all GREAT I was by my self"
Khuyết điểm: "Right now I can't think of any thing"
Ưu: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Khuyết điểm: "Food was mediocre. Coffee and tea were like warm or cold."
Ưu: "Good food"
Khuyết điểm: "Why so cold in the cabin!"
Khuyết điểm: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ưu: "The option to gate check strollers for easy access with a toddler"
Khuyết điểm: "The stroller wasn't delivered to the gate by Air New Zealand"
Khuyết điểm: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ưu: "Free drinks and snacks"
Khuyết điểm: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Khuyết điểm: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ưu: "The crew were friendly."
Khuyết điểm: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Khuyết điểm: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ưu: "friendly staff, ease of boarding"
Ưu: "Very friendly and helpful Flight attendants. Food was good."
Ưu: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Khuyết điểm: "Not enough time booked by kayak between an international arrival and domestic departure"
Ưu: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ưu: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ưu: "Good thing, we got there."
Khuyết điểm: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Khuyết điểm: "Nothing"
Ưu: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Khuyết điểm: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ưu: "All the attendants were wonderful."
Khuyết điểm: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ưu: "The crew was very nice, and I loved the entertainment options."
Ưu: "Cool temps in plane"
Khuyết điểm: "nothing"
Ưu: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Khuyết điểm: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ưu: "smooth flight, good treats, great legroom and fun crew!"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Excellent service, prompt attention, really great flight experience"
Khuyết điểm: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ưu: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ưu: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Khuyết điểm: "Not getting a choice of meal due to being last row of seats."
Ưu: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Khuyết điểm: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Ưu: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Khuyết điểm: "See above. Plus it was a rough turbulent flight."
Ưu: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Ưu: "Check in process was very good"
Khuyết điểm: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Ưu: "already commented above, everthing about the same...staff was very nice"
Khuyết điểm: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ưu: "Very friendly and good service- price was very high for the distance/time"
Ưu: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Ưu: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ưu: "Crew was very nice"
Khuyết điểm: "Seat back did not recline, free still water not available on touch screen ordering"
Ưu: "Food, service, comfort was all very good."
Khuyết điểm: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Food could have been better..
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
Check in at Chennai was painful
Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Khuyết điểm: "It would have been better if the wifi was included."
Ưu: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Khuyết điểm: "Take out the chicken sausage from your menu"
Ưu: "All is well"
Khuyết điểm: "Everything is excellent"
Khuyết điểm: "Qatar airport duplicTe security check"
Ưu: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Ưu: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Khuyết điểm: "Providing better food and movie"
Ưu: "The new Qsuites are very comfortable"
Khuyết điểm: "Seat comfort"
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Khuyết điểm: "All was well, thanks"
Ưu: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Khuyết điểm: "There was nothing I didn't like about this flight"
Ưu: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Khuyết điểm: "Short transit time"
Ưu: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Khuyết điểm: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Khuyết điểm: "being in the middle of three"
Khuyết điểm: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Ưu: "Friendly and genuine staff. Clean plane. Staff were well organised."
Khuyết điểm: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Ưu: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Khuyết điểm: "More shower stalls in the business class lounge."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Ưu: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Khuyết điểm: "Food food food"
Ưu: "The Qatar Airways price."
Khuyết điểm: "More veriaty on music would be good"
Khuyết điểm: "THere was no wifi"
Ưu: "Good, attentive service by the crew."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Khuyết điểm: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Ưu: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Khuyết điểm: "Meals could have been better. The good didn't compare to business class on other airlines."
Ưu: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Khuyết điểm: "Food was disappointing. No western option despite it being a London bound flight."
Khuyết điểm: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Ưu: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Khuyết điểm: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Khuyết điểm: "Okay"
Ưu: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Khuyết điểm: "Meal plan customer service"
Ưu: "The flight was on time and boarding was fast"
Ưu: "Everything is good"
Khuyết điểm: "Everything fine"
Ưu: "everything went perfect , tank you KAYAK"
Khuyết điểm: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Ưu: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Ưu: "the flight was very comfortable . the movies were very good."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Khuyết điểm: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Ưu: "Flight was comfortable, food was good."
Khuyết điểm: "Lot of inconvenience for transit passengers, sitting area was closed, had to look around for a comfortable place to spend 4 hours."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
All my check in luggage went to 2 flights after mine. No explanation or anything. Even though my flight isn’t full at all. There’s no reason why it’s not there. And worst it’s 2 flight after mine. What a joke.
Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Khuyết điểm: "They should always have WiFi!"
Ưu: "Check in procedure in Los Angeles can’t get any worse"
Khuyết điểm: "If check in crew knows what to do, as simple as that."
Ưu: "Crew was really helpful."
Khuyết điểm: "There could be a vegeterian food option."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "Comfort flight with good entertainment, food and service."
Khuyết điểm: "Flight attendants need to assume travellers do not know Korean."
Ưu: "Superb business class seats"
Khuyết điểm: "Entertainment (movie) choices could be better."
Ưu: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
Khuyết điểm: "I would love a vegetarian option!"
Ưu: "Service and food"
Khuyết điểm: "Old style seating arrangement Many young kids in business?"
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "Great friendly staff, good food."
Khuyết điểm: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
Khuyết điểm: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Ưu: "Entertainment was nice with a good variety."
Khuyết điểm: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Khuyết điểm: "I don't like the first come first serve boarding system its chaos out there"
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "The large leg space/room!"
Khuyết điểm: "The food was limited and it's actually not that good."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Ưu: "Pleasant, short flight that included a wonderful full meal!"
Ưu: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Khuyết điểm: "Nothing"
Ưu: "The food and service were very good. Each of the crewmembers I encountered was professional, courteous, and friendly. I also enjoyed the food, and for the first time in my life I think I said "no thank you, that's enough"!"
Khuyết điểm: "first, although this was an international trip , in business class, the seats were more like something you would find in the premium economy section of other airlines. They were tired and outdated. Second, The entertainment package was abysmal. Basically, you were forced to watch a TV with bad reception, and no ability to choose what you wanted to see other than flipping through the channels and seeing what was already on. That meant never seeing the beginning of a movie. The picture quality was very poor. Although an international flight of seven hours duration, it felt more like a charter bus to Vegas buy a discount operator. I have the exact same experience flying from Korea to San Francisco on a prior trip. If I could learn how to determine which aircraft I would be flying in the future, I would never book an international trip on Asiana knowing that this particular aircraft would convey me."
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
Ưu: "Food, stewardess service, comfort inside the plane, screen entertainment and the ticket price."
Khuyết điểm: "Long lay over waiting at Incheon, South Korea going to the USA"
Ưu: "The leg room is very spacious and the staff are very friendly."
Ưu: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Khuyết điểm: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ưu: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Khuyết điểm: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Ưu: "the food, the plane ride the shows that were showing on the flight"
Khuyết điểm: "nothing"
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Khuyết điểm: ".."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Khuyết điểm: "Economy class seats were hard to sleep in."
Ưu: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Khuyết điểm: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ưu: "I like how they gave us an empty seat in the middle."
Khuyết điểm: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Ưu: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Khuyết điểm: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Ưu: "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
Khuyết điểm: "I flew four flights (layovers each way) and every single flight was delayed."
Ưu: "Crew was polite and served cabin well"
Khuyết điểm: "Outdated entertainment system - plane should be replaced! Much less comfortable seats than United flight we took from Newark to Beijing"
Khuyết điểm: "Terrible customer service"
Ưu: "Arrived to the airport early the check in agents was able to change our seats."
Khuyết điểm: "We bought our tickets 7 months ahead but was not able to select our seats. I was not able to pick seats 48hrs before the departure as stated on the Asiana websites, nor 24hrs prior. Early online check in did not allow us to select seats either, instead we were assigned the worst seats possible on the last row. I have a 10 year old who get sick during flight. I find that it is ridiculous that all seats were blocked as "full" when we bought the tickets so much in advance."