It was great experience. .
the wheelchair service was denied to me because they couldnt see it on my ticket but i had pleaded for it. the turkish airport and san francisco airport easily gave me a wheelchair without asking questions while delhi was being harsh about it.
Fun and safe and comfort and great hospitality. Love it
Ưu: "Love love love this airlines! I wish the US carriers were like this!"
Ưu: "The in-flight experience was fine."
Khuyết điểm: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return."
Ưu: "Not as my expected"
Khuyết điểm: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
Khuyết điểm: "Unreasonably late, no explanations, no apologies, 90 minute flight instead of 50 as promised."
Ưu: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Khuyết điểm: "Flight was delayed on the runway, no real announcements about the delay were made."
Ưu: "Got an exit row window seat."
Khuyết điểm: "Big uncertainty and running to catch the connection flight. Bad feeling. Probably the delay was not caused by the airline, but the crue could not guarantee that the connection woul wait."
Ưu: "The check in was with a smile and a good service"
Khuyết điểm: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Khuyết điểm: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Ưu: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Khuyết điểm: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Ưu: "Turkish Airline, great airline"
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Khuyết điểm: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Ưu: "The food, when you get what you ask for, isn't bad"
Khuyết điểm: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Ưu: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Khuyết điểm: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Ưu: "The food, it's excellent.The entertainment system is really complete."
Khuyết điểm: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Top notch service on the airplane"
Khuyết điểm: "None"
Ưu: "Quick flight with breakfast"
Khuyết điểm: "Boarding process was a little bit chaotic"
Ưu: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Ưu: "Food, service, comfort packs."
Ưu: "Food, value"
Khuyết điểm: "My personal tv did not work for the entire 11 hours flight"
Ưu: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Khuyết điểm: "The boarding can be better organized. It can be chaotic and disorganized."
Ưu: "always happy , great service,pilots are experts,smoothest and softest landings .i'm 49 years old been flying regularly since i was 2 best airline so far ."
Ưu: "The food- did they have a chef on board?!!"
Khuyết điểm: "The boarding to the US wasn't fun. 1) the men had to go first and then the women... culture shock. And then 2) double screening for everyone because of trump's travel policies."
Ưu: "Food and staff were excellent."
Khuyết điểm: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Ưu: "Everyone was very welcoming and attentive to everything I needed during my flight."
Ưu: "I liked the space I had in my seat."
Khuyết điểm: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."
Ưu: "Great Food, adequate seating, helpful staff, efficient boarding"
Khuyết điểm: "The airplane was a really warm temperature when we boarded."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Khuyết điểm: "Chaotic boarding procedures in Istanbul airport."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Khuyết điểm: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Khuyết điểm: "The seat Screen did not work."
Khuyết điểm: "The Kate arrival at the final destination."
Ưu: "The food, the crew the service and the confort."
Ưu: "They didn't want to go to work today. And it's your fault. So they will punish you."
Khuyết điểm: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."
Ưu: "Crew was fine; food fine."
Khuyết điểm: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Ưu: "Very professional and helpful crew, food was above what was expected, and even during my short 1.5 hour flights to and from Athens from Istanbul, we were fed meals! I felt very safe and well-taken care of. I will fly Turkish Airlines wherever I go! Çok teşekkürler!!"
Khuyết điểm: "Smal seats, little leg room."
Ưu: "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"
Ưu: "I loved the comfy space of my seat, the amazing service crew and the good meals served. Highly recommend and looking forward to fly with them again."