Excellent service and food onboard! Thank you, ANA!
Ưu: "Space and courteousness"
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Ưu: "Some of your reservations staff in Los Angeles needs to be counseled"
Khuyết điểm: "Been more polite especially mike in your mileage program."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Speeding of departure after boarding"
Khuyết điểm: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."
Khuyết điểm: "Movie catalog needs to be expanded"
Ưu: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Khuyết điểm: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Typical ANA quality as always."
Khuyết điểm: "Nothing in particular."
Ưu: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Khuyết điểm: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Ưu: "The service and attention of the ANA flight attendants seemed genuine."
Khuyết điểm: "food"
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Khuyết điểm: "Very limit kids entertainment"
Khuyết điểm: "very average"
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Khuyết điểm: "Small plane. No cabin space for carry ons."
Khuyết điểm: "I was pleased with all."
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Khuyết điểm: "The fact I had to come back to Canada from Japan. Canada is ghetto."
Ưu: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "Good food and cabin service. Accommodating in connecting flight arrangements."
Khuyết điểm: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Ưu: "Comfortable seats, very friendly staff."
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "Crew was professional and charming"
Khuyết điểm: "Nothing really, one of the best short haul flights in the world"
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Khuyết điểm: "Limited number of movies"
Ưu: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Khuyết điểm: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Airplane flight is good,nice and clean
Ưu: "Reliable service, clean cabin"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Khuyết điểm: "Reservation online"
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Everything, perfect flight"
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Food could have been better."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "everything in suite class"
Ưu: "Service was excellent, always with a smile."
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Service from Singapore airlines"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "The service, seats, food, drinks and bed!"
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "they even addressed me by name"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Ưu: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Khuyết điểm: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Ưu: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Khuyết điểm: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Chair recliner wasn’t working at all, after reporting crew member they didn’t do anything at all and entertainment wasn’t working anything and it was boring. Only good part shorter flight time all over..
Late departure but almost all of the time made up in flight.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
I had a pleasant experience.
Ưu: "yes. great travel and crew"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Ưu: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Khuyết điểm: "Nothing. Keep up the good work"
Khuyết điểm: "Delayed flight for no apparent reason"
Ưu: "Great crew and food. Nice economy class."
Ưu: "Great experience"
Khuyết điểm: "Excellent"
Ưu: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Khuyết điểm: "Quatar is the best"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Great crew and food served was nice for airline food."
Khuyết điểm: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Ưu: "Crew was not mean"
Khuyết điểm: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Ưu: "God was good. Staff was efficient"
Khuyết điểm: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Ưu: "Good movie selection, very friendly crew"
Ưu: "all nice"
Khuyết điểm: "nothing but avoid bread"
Ưu: "all are nice"
Khuyết điểm: "nothing but avoid bread"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Khuyết điểm: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Ưu: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Khuyết điểm: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Khuyết điểm: "Entertainment devices are slow to respond."
Ưu: "everything went smoothly, no delays, boarding was easy and quick"
Ưu: "great entertainment system friendly staff"
Khuyết điểm: "very cramped flight, even when just partially full light food for an 8 hour flight"
Khuyết điểm: "My personal stuff been stolen in airports"
Ưu: "The Crew The Food"
Khuyết điểm: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Ưu: "Leaving that god forsaken airport after hours of waiting in lines."
Khuyết điểm: "Everything"
Ưu: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Khuyết điểm: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Ưu: "Gate crew was great"
Khuyết điểm: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Ưu: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Khuyết điểm: "I can't think of anything that was negitive"
Ưu: "Food is really good and you guys also have options for vegetarian people as well."
Ưu: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Khuyết điểm: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Ưu: "view above"
Khuyết điểm: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Ưu: "Excellent crew and service"
Khuyết điểm: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: "The food could be better."
Ưu: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Khuyết điểm: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Khuyết điểm: "Flight was delayed"
Ưu: "great service"
Khuyết điểm: "would have loved pj's"
Ưu: "La atencion , la abilidad y sobre todo su cortesia.."
Ưu: "Some of the crew were friendly, certainly not all of them."
Khuyết điểm: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Ưu: "So so"
Khuyết điểm: "Food is junk."
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "Love Emirates - would fly it everywhere if I could!"
Ưu: "Friendly crew, extra legroom, great entertainment options."
Ưu: "All was good. Check in was smooth"
Ưu: "Good crew, comfy seats and good food and entertaning"
Khuyết điểm: "The boarding was terrible -lots of pushing and shoving"
Ưu: "Missed connection"
Khuyết điểm: "Try to be on time"
Ưu: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Khuyết điểm: "The lunch was not very hot."
Ưu: "The take off and landing was very good."
Khuyết điểm: "The entertainments."
Khuyết điểm: "Nothing as such"
Khuyết điểm: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Ưu: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Khuyết điểm: "Flight too long..."
Ưu: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Khuyết điểm: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Khuyết điểm: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
Ưu: "Liked The service and the spacious airplanes"
Khuyết điểm: "No choice left for dinner and would have loved a snack"
Ưu: "good attitude , friendly service from the crew members"
Khuyết điểm: "seat spacing was very narrow"
Khuyết điểm: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Ưu: "Horrible experience!!!!"
Khuyết điểm: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Ưu: "The flight was quiet."
Khuyết điểm: "Service is extremely slow."
Khuyết điểm: "Full aircraft so pick you seats early"
Ưu: "Decent leg room in economy; good entertainment system & food/drink"
Khuyết điểm: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Khuyết điểm: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Ưu: "Generally the standard was good as I've come to expect from Emirates"
Khuyết điểm: "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
Ưu: "Air Plan 380 is comfortable"
Khuyết điểm: "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
Ưu: "In every way this was an excellent flight."
Khuyết điểm: "Always spicy food"
Ưu: "better than super stinky American carriers"
Khuyết điểm: "everything, food was below average"
Ưu: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Khuyết điểm: "Taipei airport was not great and confusing."
Ưu: "Everyone was nice and attentive nice meals"
Ưu: "The Airbus was quiet and comfortable."
Khuyết điểm: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
Khuyết điểm: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Khuyết điểm: "WiFi services were inadequate."
Khuyết điểm: "I did not get the seats I selected when booking"
Ưu: "Staff excelant.restrooms very clean Food was great.landing on time"
Khuyết điểm: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Ưu: "Very professional and very good in customer care"
Ưu: "Great airlines, no issues. Everything was great and outstanding."
Khuyết điểm: "NOTHING"
Ưu: "Crew were great with looking after us. Got us a special meal even though we didn't order it ahead of the flight. Very impressed."
Ưu: "The crew surprised my fiancé and me with a champagne and cheese cake toast in the middle of the flight. It was incredibly thoughtful as I had only told two of them about our new engagement."
Khuyết điểm: "We could clearly hear several of the crew bickering about things at several points of the flight."
Ưu: "great plane and service, and so many movies"
Khuyết điểm: "the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too"
Ưu: "Connection flights less time spent in transit"
Khuyết điểm: "Crew not very friendly"
Khuyết điểm: "Took awhile for initial good service and food came before drinks. Movies and internet"
A little more comfy plus no personal items given like hand wipes before food and drinks
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Food was good entertainment was mediocre flight was delayed about 1.5h
Ưu: "Free food, relatively spacious"
Khuyết điểm: "more food!!! REEE!!!"
Khuyết điểm: "Better choice of movies"
Ưu: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Khuyết điểm: "None. Keep up the good work."
Ưu: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Khuyết điểm: "The offer of wine. The wifi options."
Ưu: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Ưu: "Flight attendants are friendly and helpful."
Khuyết điểm: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Ưu: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Khuyết điểm: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Ưu: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Khuyết điểm: "Nothing"
Ưu: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Khuyết điểm: "The boarding organize by group could improve the process"
Ưu: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"
Ưu: "Nice cabin, clean . Friendly crew"
Ưu: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Ưu: "The food and service."
Ưu: "Everything was perfect"
Khuyết điểm: "Everything"
Ưu: "Best flight for a long time. great service and entertainment."
Khuyết điểm: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Khuyết điểm: "Delay"
Ưu: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Khuyết điểm: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Khuyết điểm: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Ưu: "My own seat had ample legroom, good crew."
Khuyết điểm: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Ưu: "Fast flight and crew was amazing."
Khuyết điểm: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Ưu: "Friendly Staff"
Khuyết điểm: "N/A"
Ưu: "Very well organized company beginning with the website, check in, boarding and the flight."
Khuyết điểm: "None"
Ưu: "Staff, and service were good."
Khuyết điểm: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Ưu: "Prompt and business like"
Khuyết điểm: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Ưu: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Khuyết điểm: "Nothing"
Ưu: "Got bumped to business class."
Khuyết điểm: "What's not to like about that?"
Khuyết điểm: "Check in"
Ưu: "Thank you for the sandwich!"
Khuyết điểm: "Nothing!"
Ưu: "We sat at the exit passage and enjoyed it"
Ưu: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."
Ưu: "Food wag good, plane comfortable"
Khuyết điểm: "Transfer at Zurich"
Ưu: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Ưu: "Clean and efficient plane, crew and procedures."
Ưu: "Check in, crew were friendly enough"
Khuyết điểm: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Khuyết điểm: "Minimalist breakfast."
Khuyết điểm: "Over 1h delay Horrible sandwich Very rude staff"
Ưu: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Khuyết điểm: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
Khuyết điểm: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Khuyết điểm: "Ice cream snack."
Ưu: "I like Swiss in general"
Khuyết điểm: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Ưu: "Friendly flight attendants. Great food"
Khuyết điểm: "Not enough room for my knees"