Flight from Singapore to EWR was too long.
I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
Delays were given at intervals. So we were informed
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "More storage space in business"
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "Seats with entertainment"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Delays"
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Khuyết điểm: "Very tight space"
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "So good to get on a flight where I can fit in the seats..."
Khuyết điểm: "Cabin temperature too cool"
Ưu: "Brand new aircraft, excellent service and food"
Khuyết điểm: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "Everything from Ticketing, Checking in......"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "crew was very polite and cheerful."
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Helpful crew. Full food service!"
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Khuyết điểm: "Old planes and screens."
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "Cabin crew are always great"
Khuyết điểm: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Khuyết điểm: "Cabin too hot"
Ưu: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Khuyết điểm: "On this day, I’m well please."
Khuyết điểm: "Food and movie selection"
Ưu: "Flight attendants were all nice and friendly."
Ưu: "The crew was very attentive and the seats were comfortable."
Khuyết điểm: "Nothing"
Ưu: "Superb flight all around. Excellent seat, entertainment, food and crew. Cute Hello Kitty/Sanrio items too."
Khuyết điểm: "Rather long delay in turning off the seatbelt sign after takeoff, despite smooth flying."
Ưu: "It was a good flight on time"
Khuyết điểm: "We could have had healthier food options"
Ưu: "On time."
Khuyết điểm: "Little chilly in cabin"
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "Efficient crew. Safe flight."
Ưu: "Leg space was adequate---not cramped. Friendly crew members."
Khuyết điểm: "Would have liked more choices for movies/TV."
Ưu: "Pleasant friendly crew. Clean bathrooms."
Khuyết điểm: "Entertainment choices seem to be limited compared to the long haul international flight."
Ưu: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Khuyết điểm: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."
Khuyết điểm: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
Khuyết điểm: "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
Ưu: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Khuyết điểm: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Khuyết điểm: "The food was sad and mushy."
Ưu: "Departure and arrival time"
Khuyết điểm: "Meal"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Khuyết điểm: "Shanghai immigration is slow."
Ưu: "With limited time service very efficient and pleasant. Can’t ask for much more."
Ưu: "Large crew that provides excellent service."
Khuyết điểm: "Food was, well, airplane food."
Ưu: "Friendliness, comfy seats"
Khuyết điểm: "food,"
Ưu: "That they speak English really well"
Ưu: "service on time and great staff"
Khuyết điểm: "all good"
Ưu: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Khuyết điểm: "No screen front out the seat."
Khuyết điểm: "Customer service and entertainment were awful"
Ưu: "The flight was good, quiet and smooth and we had a lot of legroom on the way to Seattle."
Khuyết điểm: "The serve food was not that great. I wish that they have more options to choose from."
Ưu: "Food and smooth boarding"
Khuyết điểm: "Entertainment - movies and shows were lacking"
Ưu: "Flight was on time. Check in was quick"
Khuyết điểm: "Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy"
Ưu: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Khuyết điểm: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Ưu: "organized fast service!"
Ưu: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "I like the service."
Khuyết điểm: "The Taiwanese food wasn't really that great. I hope they can change the menu."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Khuyết điểm: "The check in counter opened an hour prior to departure. That wasn't acceptable , make me so worry."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "See previous comments"
Khuyết điểm: "See previous comment"
Ưu: "For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask."
Ưu: "Great Crew"
Khuyết điểm: "The movie selection was somewhat limited and dated"
Ưu: "Attentive crew, good washrooms, comfy but still an airplane."
Khuyết điểm: "Food wasn't great. Entertainment needs to be updated."
Ưu: "The flight attendants were spectacular, polite and extremely friendly! Plenty of room between seats. Excellent airline!"
Khuyết điểm: "No USB chargers for a long flight left me with only a small charge left on my phone to try and navigate my way to Tokyo."
Ưu: "Entertainment and services were okay"
Khuyết điểm: "Food was rather meh"
Ưu: "Service was good, very attentive staff"
Khuyết điểm: "Late boarding almost 35 minutes and more than an hour late arriving"
Ưu: "Courteous staff, easy check in, flight itself was not bumpy, quick meal service and accommodated my last minute vegetarian request. Food was good but not great, options for type of diet are excellent. Leg room was spacious for 5'11 guy. Cheaper than Singapore but overall pretty much equal. So I will definitely fly EVA again."
Khuyết điểm: "Everything was pretty good."
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Ưu: "The snacks were nice and the crew was nice"
Khuyết điểm: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Ưu: "Flight attendant service is spot on, quick and most of all, very friendly!!"
Khuyết điểm: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
Khuyết điểm: "Staff tried to accommodate my vegetarian requirements but with limited success."
Ưu: "It was a wonderful flight. Crew was very friendly"
Khuyết điểm: "Had to wait for wine with The food..."
Khuyết điểm: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
Khuyết điểm: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Ưu: "Great service. On time good food"
Ưu: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Khuyết điểm: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Khuyết điểm: "The food quality was poor."
Ưu: "Good crew."
Khuyết điểm: "D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from."
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Khuyết điểm: "On time departure and arrival."
Ưu: "Polite staff, safe environment."
Khuyết điểm: "Flight was slightly delayed and took off late."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "Food and service was great."
Khuyết điểm: "Old plane, headset did not work well."
Ưu: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Ưu: "Superb service, nice plane, confortable seats (business)"
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Food was alright, i had better food in Bangkok airways"
Ưu: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Khuyết điểm: "All ok."
Ưu: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Khuyết điểm: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Ưu: "Showing the Thai ways."
Khuyết điểm: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Ưu: "The movie"
Khuyết điểm: "Late again byt not much"
Ưu: "Nothing! The plane left late and while waiting, the airco blastwd like a freezer. My feet and gands became numb and I got a terrible headache. Next, a chinese couple with a 1 year old toddler came to sit next to m: the child started wailing immediately and this lasted until 5 min before landing. It was like they had not a clue on how to handle a child and they had nothing to make it drink or suck or distract it. Worst flight in ages.."
Khuyết điểm: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Ưu: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Khuyết điểm: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Ưu: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Khuyết điểm: "nothing"
Ưu: "Ground agents were courteous and boarding was well-managed and quick"
Khuyết điểm: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
Ưu: "Crew very unhelpful"
Khuyết điểm: "CREW NO GOOD"
Ưu: "We didn’t crash!"
Khuyết điểm: "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
Khuyết điểm: "Bad onboard service"
Ưu: "Great carrier flown with all the others thai airways best!"
Khuyết điểm: "Had to ask for blanket not on seat ready for use."
Khuyết điểm: "no headphones or media available."
Ưu: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Khuyết điểm: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Ưu: "The staff were great but couldn't rectify the entertainment."
Khuyết điểm: "No entertainment as the movie wouldn't play or watch anything else."
Ưu: "Business class service was great!"
Khuyết điểm: "Problem accessing the wifi"
Khuyết điểm: "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Khuyết điểm: "The seat pocket was broken."
Ưu: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Khuyết điểm: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Ưu: "Reasonably peaceful"
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Khuyết điểm: "old 747, seats not very comfortable"
Ưu: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."