What I like is the fact that when my kid got a toy after the take off. It really was brightened her day. Maybe minimize the decline position in economy class. Although I think the space is bigger than most other airlines.
Everything is excellent except for food…
Premium economy is so nice.
Khuyết điểm: "Menu options, movies"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Khuyết điểm: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Ưu: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Khuyết điểm: "N/A"
Ưu: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Ưu: "Fast and eady"
Khuyết điểm: "Couldn't pick seating or check in online so I was separated from my husband"
Ưu: "Polite friendly and attentive Staff. From checking in to inflight."
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "First about the price of the ticket, and the survis in the plane"
Khuyết điểm: "Actually nothing is my dislike things."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Khuyết điểm: "Nothing"
Ưu: "Great tasting food, and nearly constant beverage service."
Ưu: "The customer service overall was really good."
Khuyết điểm: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ưu: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Khuyết điểm: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ưu: "I love flying jal"
Khuyết điểm: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Khuyết điểm: "Why does the shorter of the two flights have more comfortable seats?"
Ưu: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Khuyết điểm: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Khuyết điểm: "I think it would be good to put more food that is geared to a more international palate."
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Khuyết điểm: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Khuyết điểm: "No individual AC vents to stay cool on long flight."
Ưu: "food was great flight attendants are courteous and reliable"
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "This flight was just pretty routine."
Khuyết điểm: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ưu: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Ưu: "Everything was on time. Crew was outstanding."
Ưu: "JAL is the best airline I've ever flown."
Khuyết điểm: "Food isn't to my liking but was good."
Ưu: "I didn't die"
Khuyết điểm: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Ưu: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "Crew service"
Khuyết điểm: "Food and not so updated movies in entertainment."
Ưu: "Everything !!!"
Khuyết điểm: "Food was very bland"
Ưu: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Ưu: "Flight Attendants were very attentive"
Same as I have listed before. Great crew.
Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
Quick boarding. Early arrival. Yay!
I didn’t have TSA precheck although I have Global Reentry. My husband did. My flight home was changed twice. Ended up with a 7 1/2 hour layover coming home to Ohio from Hawaii which is already a long flight. Our seats were changed at the last minute so that we were not seated together.
O’Hare strikes again. Flight delayed by almost an hour because the previous flight at our departure gate was delayed. Our plane had to wait until that plane had left, which was the entire cause of the delay. Otherwise the crew and plane were great and they tried to make up some of the lost time.
Ưu: "The crew was friendly. The boarding process was very efficient. On-time departure and arrival. Check in process and baggage handling were exceptional."
Khuyết điểm: "The flight was overbooked so every seat on the plane was taken. This made it very crowded and in the middle of the pandemic it made me uncomfortable."
Khuyết điểm: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Khuyết điểm: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Khuyết điểm: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Ưu: "Flight was mostly empty and it’s a short trip."
Khuyết điểm: "Super hot inside the cabin and little we could do to lower the temp"
Ưu: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Khuyết điểm: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Khuyết điểm: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Khuyết điểm: "The chairs"
Ưu: "flight took off exactly on time & arrived on time"
Khuyết điểm: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Ưu: "Very nice new plane."
Ưu: "Quick flight"
Khuyết điểm: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Ưu: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Khuyết điểm: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Ưu: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Khuyết điểm: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Khuyết điểm: "The crew was very disappointing!!!!!!"
Khuyết điểm: "No overhead space"
Ưu: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Khuyết điểm: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Khuyết điểm: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Khuyết điểm: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Ưu: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Khuyết điểm: "Seats are cramped"
Ưu: "40 minute flight, on time, no complaints."
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Khuyết điểm: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Ưu: "Staff was friendly, flight was normal."
Khuyết điểm: "Diverted through a second security screening after landing in Miami from Kingston. We had only been sent a check in notification by AA for the first flight, which we opened the QR code and used to get on that flight. The scan however meant we had to have boarding passes ready and the QR code did not work for the second flight and AA did not send a check-in email for the second flight for us to use. We had to run back through the airport and check in for the next flight. Almost missed our flight due to flawed system."
Ưu: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Khuyết điểm: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Ưu: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Khuyết điểm: "The flight was perfect."
Khuyết điểm: "No accommodation for delays and overnight stay in airport."
Ưu: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Khuyết điểm: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Khuyết điểm: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Ưu: "Awesome crew. On time."
Ưu: "worst experience. Airplane people not so good"
Khuyết điểm: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Ưu: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Khuyết điểm: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Ưu: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Khuyết điểm: "not a very good choice of current movies"
Khuyết điểm: "Old Equipment"
Ưu: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Khuyết điểm: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Khuyết điểm: "Nothing really"
Ưu: "Plane on time"
Khuyết điểm: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."
Ưu: "They lost my luggage."
Ưu: "Missed this flight"
Khuyết điểm: "Missed this flight"
Khuyết điểm: "On time instead of 5 hours late"
Ưu: "Kept getting bumped into"
Khuyết điểm: "Hospitality"
Khuyết điểm: "Seats were too small; my knees were always against the seat in front of me. Take-off from Dulles was extremely rough. The landing wasn't much better."
Khuyết điểm: "When transferring our luggage from the flight from Panama, we had to walk all the way to the entrance of the airport as if we had just arrived there instead of being able to transfer the luggage directly. This was not communicated, and we ended up walking around a lot and having to ask at the info desk. When we finally got to the counter, the woman there gave confusing instructions and was incredibly rude to us. As for entertainment on the flight, we couldn't do anything without the app, which you have to get before you're on the plane. Boo."
Ưu: "Everything was as planned"
Khuyết điểm: "Nothing"
Khuyết điểm: "Given that the airline tickets were purchased together many months ago, it would have been nice if we - husband and wife - would have had side-by-side seating. In the computer age of 2018, that cannot be very difficult to orchestrate."
Ưu: "Staff was friendly and helpful."
Khuyết điểm: "This airline is never on time. Their employees are rude and unhelpful. Planes were dirty! I won’t fly them again"
Ưu: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Khuyết điểm: "Delayed for an hour, sitting on plane. Not enough leg room."
Ưu: "Comfortable seat"
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing."
Ưu: "When we finally got in board and going the pilot got us there quickly to make up for lost time. Staff was nice, it was beyond their control."
Khuyết điểm: "We waited an hour to board due to a seat that would not stay upright and mechanics fixing it. I was very tired after international travel and it was my last flight to get to my car and go home."
Ưu: "Coffee was delicious. No imagination with the snack of pretzels."
Ưu: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Khuyết điểm: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."
Ưu: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Khuyết điểm: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Ưu: "Nice flight attendant"
Ưu: "On time. Friendly employees"
Khuyết điểm: "The snacks"
Khuyết điểm: "No Information about when we would leave jersey"
Khuyết điểm: "Still in Chicago"
Khuyết điểm: "The flight was delayed several hours And no one knew what was going on"
Ưu: "Wheelchair was provided"
Khuyết điểm: "Long wait for wheelchair"
Ưu: "Crew staff was excellent"
Khuyết điểm: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Ưu: "Absolutely nothing!!!"
Khuyết điểm: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Ưu: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Khuyết điểm: "Did not like the delays and gate changes - but that wasn't the airlines' fault"
Ưu: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."
Ưu: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Ưu: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Khuyết điểm: "Group 5 was a very delayed boarding beyond what it should have been with no explanation. Felt like second class citizen"
Ưu: "Seats were comfortable and had plenty of leg room"
Ưu: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Khuyết điểm: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Ưu: "The seats were comfortable."
Khuyết điểm: "The flight was 2.5 hours late and during this time the crew instructed us to leave our seatbelts on and remain seated. The crew "didn't know" when were going to leave. No snacks were passed out during this flight or during the time we had to wait. The crew was hiding in the back of the plane giggling and gossiping about people which I found to be very rude. I could hear their whole conversation making my trip a terrible experience."
Ưu: "Time of flight"
Khuyết điểm: "Crew. The flight attendant in the forward cabin was rude and yelled at the passengers."
Khuyết điểm: "The aircraft smelled like the restroom due to the fact the aircraft came out of the hangar and the bathroom didn't get cleaned. This flight was delayed as well."
Ưu: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Ưu: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Khuyết điểm: "Good trip overall."
Ưu: "Even though it was a bumpy flight do to strong winds, the pilot did his best to find smooth air"
Khuyết điểm: "The baggage claim took forever. Our flight actually disappeared from the tv screen and our luggage was not out. Finally after waiting about 20 minutes it popped back up on the screen and them arrived. This is the second time this has happened to me in Columbus and I don't fly there too often"
Ưu: "The lady flight attendant as the best I have ever had. I think her name was Jan."
Ưu: "Flight was delayed because they couldn't get their passenger count straight! 30 min delay just to leave the gate!"
Khuyết điểm: "When we arrived 20 mins late and then no one was at the terminal gate to put sky walk in place! After 20 min wait we had to walk down the aircraft stairs outside and go thru a door and climb two flights of stairs just to get into the airport"