Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "Was given lounge access, quick easy boarding, very organized."
Khuyết điểm: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Khuyết điểm: "Got me there, no worries."
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "No beer or wine served on this international flight."
Khuyết điểm: "Everything"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Reservation online"
Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Comfortable seats. Everything was on time. Friendly crew."
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Khuyết điểm: "Only juice or water?"
Ưu: "Attentive crew. Good communication. On time."
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "The plane was new and the food was fresh."
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "on time. no hassles."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "Very good experience especially compared to USA airlines"
Ưu: "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
Khuyết điểm: "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Khuyết điểm: "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Khuyết điểm: "Not too much delay as usual"
Ưu: "Checking in goes well"
Khuyết điểm: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Khuyết điểm: "If seats could recline or have a pillow maybe."
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Ưu: "On time departure"
Khuyết điểm: "Bigger aircraft"
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Ưu: "Our seats were comfortable and the landing was smooth"
Khuyết điểm: "All food and drink had to be paid for -even water!"
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "Everything was good ..."
Khuyết điểm: "... we were just a little bit delayed."
Khuyết điểm: "Very specific about weight of bags"
Khuyết điểm: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Khuyết điểm: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Khuyết điểm: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Ưu: "The aircraft was very clean!"
Khuyết điểm: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Khuyết điểm: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Ưu: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Khuyết điểm: "No beverage service unless you had booked it in advance."
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Khuyết điểm: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ưu: "Comfortable flight and friendly crew."
Khuyết điểm: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Ưu: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "We had 30 minutes delay for a passenger to clear the immigration issue."
Khuyết điểm: "Nothing special."
Khuyết điểm: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Ưu: "On time flight. Pleasant attendants"
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Khuyết điểm: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Khuyết điểm: "The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!"
Khuyết điểm: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."
Ưu: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Khuyết điểm: "They cancelled the flight on Thursday and did not send me the refund."
Khuyết điểm: "It wasn't that we had to buy allowances for luggage ahead of time. So we were checking in, we ended up paying a little over 2000 HKD (~$280 USD) just for luggage (50kg). Needless to say we were pretty pissed about it. As long you are careful though with this point, it is just any airline."
Lots ofmleg room. Great flight.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flights in time, crew is nice, value for money
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "No delays"
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Khuyết điểm: "Everything"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Khuyết điểm: "N/A"
Khuyết điểm: "Allow us to upgrade class"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Khuyết điểm: "MinimumService！"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "Journey / organisation"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"