Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "Was given lounge access, quick easy boarding, very organized."
Khuyết điểm: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Khuyết điểm: "Got me there, no worries."
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "No beer or wine served on this international flight."
Khuyết điểm: "Everything"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Reservation online"
Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Comfortable seats. Everything was on time. Friendly crew."
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Khuyết điểm: "Only juice or water?"
Ưu: "Attentive crew. Good communication. On time."
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "The plane was new and the food was fresh."
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "Very good experience especially compared to USA airlines"
Ưu: "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
Khuyết điểm: "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Khuyết điểm: "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
Easy and straight forward. Simple UI
Khuyết điểm: "Good choices like non- Red Meat"
Ưu: "The crew were attentive & accommodating."
Khuyết điểm: "Food was not that good at all."
Khuyết điểm: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Ưu: "Crew are helpful"
Khuyết điểm: "PAL flights always delayed"
Ưu: "On time"
Khuyết điểm: "The ride..."
Ưu: "Boarding was very quick and organized. Crew was very helpful."
Khuyết điểm: "787 would be nice...."
Ưu: "Excellent crew. Comfortable seat."
Khuyết điểm: "No entertainment system but who cares on a 1 hour flight."
Khuyết điểm: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Ưu: "No issues. New aircraft! Better than the trip from Manila to Sydney"
Khuyết điểm: "Nothing comes to mind"
Khuyết điểm: "Food on time"
Ưu: "Business class was good but sears small"
Khuyết điểm: "Flight to BKK better seats"
Ưu: "i didnt like when we had to come out of plane and do a transit."
Khuyết điểm: "wish it was non stop but now it is."
Khuyết điểm: "Checking in was terrible. We had 2 luggage each allowed by Japan airlines. When we checked in to our connecting flight with Philippines airlines, we were told we were very excessively overweight. We had to pay almost 10,000 pesos for the excess weight.What is acceptable to one airline is not with Pa"
Ưu: "The check in at Bangkok was GREAT!!!"
Khuyết điểm: "We were served drinks ONLY ONCE during the flight One half cup of juice.... No chicken choice? Fish or pork only? UNSAT!"
Khuyết điểm: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Ưu: "The flight was faster than going to Philippines and movies is convenient"
Khuyết điểm: "when you ask for extra food coz youre hungry but crew tells you wait"
Ưu: "Crew male"
Khuyết điểm: "Should be ontime"
Ưu: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Khuyết điểm: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Khuyết điểm: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
Khuyết điểm: "Slow checking and too much time to wait"
Ưu: "The check-in crew was very efficient and helpfull"
Khuyết điểm: "Boarding was very delayed (1215am became 745am) with no announcement as to why until hours after flight should have departed. Food/refreshments was distributed but not allocated evenly. My elderly mother (the passenger) who was travelling on her own was only able to get a beverage"
Ưu: "The crew was fabulous!"
Khuyết điểm: "My bag is lost- still lost - third day in Bangkok!"
Ưu: "The TV has a great interface with a vast selection of movies, TV, and music. It'd be nice if the hour-long music stations had the songs listed."
Khuyết điểm: "They could have served drinks a couple more times"
Ưu: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Ưu: "The flights themselves were good and the crew members were attentive to requests."
Khuyết điểm: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Khuyết điểm: "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
Khuyết điểm: "Landing lan"
Khuyết điểm: "None"
Khuyết điểm: "Flight is too long..."
Ưu: "In flight meal was respectable, plane was clean, staff very professional."
Khuyết điểm: "Terminal 2 lacked amenities and there’s no way to transit to other terminals to use their services. Multiple security checks (3) completing the same procedures."
Ưu: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Khuyết điểm: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."
Ưu: "Arrival to first flight was clean and comfortable"
Khuyết điểm: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Ưu: "Air hostesses very helpful and polite"
Khuyết điểm: "No entertainment"
Ưu: "good crew and entertainment"
Khuyết điểm: "stinky food, fat girl beside me taking up all the room"
Ưu: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Khuyết điểm: "Un-organized boarding with late gate change"
Ưu: "The staff was friendly."
Khuyết điểm: "The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long."
Ưu: "great price. smooth & relaxed flight! No cons"
Ưu: "The comfort of the cabin and the service from the crew was superb."
Khuyết điểm: "Nothing"
Ưu: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Khuyết điểm: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
Khuyết điểm: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ưu: "Easy and on time boarding ."
Khuyết điểm: "My attendant Anesha Juan PR 112 June 5 11:30 am Manila to Los Angeles was too slow and 3x , food were gone when it's my turn to receive. Due to her slowness , other crew/attendant got other trays of foods from her cart and have it to the other side . I didn't eat breakfast because I am unhappy with the way she work."
Khuyết điểm: "I missed it because of the first flight delay"
Khuyết điểm: "Why do we have to buy water? It's just water!"
Khuyết điểm: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."
Ưu: "Philippine airlines was a great airline to travel with, with friendly staff good food comfortable seats and lots of entertainment options for the flight there and back will definitely fly with them again."
Very cramped. Entertainment poor. How about some old classic films
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
Khuyết điểm: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Khuyết điểm: "Dinner was only one piece of pizza That’s it"
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Ưu: "No thank"
Khuyết điểm: "Baaad"
Ưu: "Airport, sea side"
Khuyết điểm: "Nothing"
Khuyết điểm: "Better treatment of luggage. Better business class service. Food was poor."
Ưu: "The people at the check-in desk."
Khuyết điểm: "A light snack and drinks would have been good. Even just water."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "It will be nice if there’s choice for vegetarian meal"
Ưu: "Wonderful Crew- friendly, professional, helpful."
Khuyết điểm: "Been on time departing."
Khuyết điểm: "Flight delay announcement could have been made much earlier"
Ưu: "The crew are friendly and reliable."
Khuyết điểm: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Ưu: "On time"
Khuyết điểm: "2 times flight per day"
Khuyết điểm: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Ưu: "Everything. Just a simple, very short haul flight: nothing too complicated."
Khuyết điểm: "There was nothing to fault."
Khuyết điểm: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Ưu: "Overall is great"
Khuyết điểm: "None"
Ưu: "Friendly crew. Comfortable and quiet flight"
Khuyết điểm: "Dinner service slow"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Ưu: "Food was good and staff was always with a smile in their face"
Khuyết điểm: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Khuyết điểm: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Ưu: "Attendants were kind."
Khuyết điểm: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Khuyết điểm: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Ưu: "The flights were on time :)."
Ưu: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Khuyết điểm: "the windows were a bit smudged from previous passengers"
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Khuyết điểm: "Bags didn't arrive at the destination"
Ưu: "I like their timely service and cleanliness."
Khuyết điểm: "Nothing"
Khuyết điểm: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Khuyết điểm: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "Cabin crew are attentive and helpful."
Khuyết điểm: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Ưu: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Khuyết điểm: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Ưu: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Khuyết điểm: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Khuyết điểm: "Small seating area, hard to sleep on a 13 hour flight"
Ưu: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Khuyết điểm: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Ưu: "On time departure, nice aircraft and entertainment."
Khuyết điểm: "our vegan food was not provided"
Khuyết điểm: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Khuyết điểm: "Not too much delay as usual"
Ưu: "Checking in goes well"
Khuyết điểm: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Ưu: "On time departure"
Khuyết điểm: "Bigger aircraft"
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Ưu: "Our seats were comfortable and the landing was smooth"
Khuyết điểm: "All food and drink had to be paid for -even water!"
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "Everything was good ..."
Khuyết điểm: "... we were just a little bit delayed."
Khuyết điểm: "Very specific about weight of bags"
Khuyết điểm: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
Khuyết điểm: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Khuyết điểm: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Ưu: "The aircraft was very clean!"
Khuyết điểm: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Khuyết điểm: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Ưu: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Khuyết điểm: "No beverage service unless you had booked it in advance."
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Khuyết điểm: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ưu: "Comfortable flight and friendly crew."
Khuyết điểm: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Ưu: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "We had 30 minutes delay for a passenger to clear the immigration issue."
Khuyết điểm: "Nothing special."
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "There was nothing to like. Literally!"
Khuyết điểm: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Ưu: "On time flight. Pleasant attendants"
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Khuyết điểm: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."
Ưu: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Khuyết điểm: "They cancelled the flight on Thursday and did not send me the refund."
Ưu: "crew were nice timing was spot on"
Khuyết điểm: "seats uncomfortable no entertainment however not sure what is available for flights less than 3 hrs."
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
Flight was delayed for 45 mins without any informed provided
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "No delays"
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Khuyết điểm: "All ok"
Ưu: "It was very good value for money."
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "Delay one hour"
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."