Very cramped. Entertainment poor. How about some old classic films
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
Khuyết điểm: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Khuyết điểm: "Dinner was only one piece of pizza That’s it"
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Ưu: "No thank"
Khuyết điểm: "Baaad"
Ưu: "Airport, sea side"
Khuyết điểm: "Nothing"
Khuyết điểm: "Better treatment of luggage. Better business class service. Food was poor."
Ưu: "The people at the check-in desk."
Khuyết điểm: "A light snack and drinks would have been good. Even just water."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "It will be nice if there’s choice for vegetarian meal"
Ưu: "Wonderful Crew- friendly, professional, helpful."
Khuyết điểm: "Been on time departing."
Khuyết điểm: "Flight delay announcement could have been made much earlier"
Ưu: "The crew are friendly and reliable."
Khuyết điểm: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Ưu: "On time"
Khuyết điểm: "2 times flight per day"
Khuyết điểm: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Ưu: "Everything. Just a simple, very short haul flight: nothing too complicated."
Khuyết điểm: "There was nothing to fault."
Khuyết điểm: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Ưu: "Overall is great"
Khuyết điểm: "None"
Ưu: "Friendly crew. Comfortable and quiet flight"
Khuyết điểm: "Dinner service slow"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Ưu: "Food was good and staff was always with a smile in their face"
Khuyết điểm: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Khuyết điểm: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Ưu: "Attendants were kind."
Khuyết điểm: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Khuyết điểm: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Ưu: "The flights were on time :)."
Ưu: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Khuyết điểm: "the windows were a bit smudged from previous passengers"
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Khuyết điểm: "Bags didn't arrive at the destination"
Ưu: "I like their timely service and cleanliness."
Khuyết điểm: "Nothing"
Khuyết điểm: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Khuyết điểm: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "Cabin crew are attentive and helpful."
Khuyết điểm: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Ưu: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Khuyết điểm: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Ưu: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Khuyết điểm: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Khuyết điểm: "Small seating area, hard to sleep on a 13 hour flight"
Ưu: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Khuyết điểm: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Ưu: "On time departure, nice aircraft and entertainment."
Khuyết điểm: "our vegan food was not provided"
Khuyết điểm: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Ưu: "No and No! Seat was cramped. Crew was ok"
Khuyết điểm: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Khuyết điểm: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Khuyết điểm: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Khuyết điểm: "Boarding always take way too long because of the hand luggage problem."
Ưu: "correct priority of boarding respected luggage handling very fast"
Khuyết điểm: "quality of food"
Ưu: "Very understanding and helpful flight crew"
Khuyết điểm: "Such a poor on time record"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "No food or drinks. But that was expected as we didn’t pay for it"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "we arrived almost half hour ahead of schedule"
Ưu: "Ease of checking in -- and getting to the gate."
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Khuyết điểm: "Delayed flight"
Ưu: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Khuyết điểm: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Khuyết điểm: "The flight was damn cold and freezing"
Khuyết điểm: "Flight delayed by 2 hours"
Khuyết điểm: "Late flight, not enough announcements"
Khuyết điểm: "Late. As always."
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Ưu: "Getting off"
Khuyết điểm: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Ưu: "quick check-in and no-nonsense."
Khuyết điểm: "They were fine."
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Ưu: "Had to book with Airasia since its fares were lower compared to the others."
Khuyết điểm: "Delays delays delays"
Ưu: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Khuyết điểm: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Khuyết điểm: "It was one hour late"
Khuyết điểm: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Ưu: "We got to the destination."
Khuyết điểm: "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
Khuyết điểm: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Khuyết điểm: "Would be better if they had WIFI on Flight"
Ưu: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Khuyết điểm: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Ưu: "No frills."
Khuyết điểm: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Ưu: "On time flight. Pleasant attendants"
Ưu: "Competitive price, good regional carrier, especially short flights."
Khuyết điểm: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Ưu: "Nothing special and as expected of the low cost flight"
Khuyết điểm: "None so far"
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "Silkair service was insincere and lousy nowadays."
Khuyết điểm: "I arrive 50 min before the traveling , they refuse to open for me the pord and they charge me 1000 MR just to travel in the next flight Also I pay for the baggage throw the website , but it is not shown in the system"
Khuyết điểm: "The cabin had an unpleasant smell"