Ưu: "I really loved the food and the attendants were super friendly and helpful"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Always on time"
Khuyết điểm: "Food bad. Much better taste at the lounge in Doha"
Ưu: "The “mini-refrigerator” for beverage storage at the business class seat."
Khuyết điểm: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Ưu: "The crew was amazing"
Khuyết điểm: "it would be better if the flight departure on the scheduled time"
Ưu: "Discount offer"
Khuyết điểm: "N/A"
Khuyết điểm: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Ưu: "Crew was amazing and food was Delicious as compare to other airlines."
Khuyết điểm: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Khuyết điểm: "Qatar airline is one of the best ways to fly!"
Khuyết điểm: "Nothing"
Ưu: "Crew was professional"
Khuyết điểm: "Plane is dirty Food is disgusting Bags treated so badd"
Ưu: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Khuyết điểm: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "The Crew was amazing. The Seat were the best Selling point fort business class"
Khuyết điểm: "More space for the arm rest ans legs space"
Ưu: "Leg room and cleanlness. Polite crew members"
Khuyết điểm: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Khuyết điểm: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Khuyết điểm: "Seats were a bit hard."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Ưu: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Khuyết điểm: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "Food was better. Seating was comfortable."
Ưu: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Khuyết điểm: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Ưu: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Khuyết điểm: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Khuyết điểm: "Few selection of food."
Ưu: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Khuyết điểm: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Ưu: "Great service. Great food. Solid entertainment."
Khuyết điểm: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Crew were nice as always and the toilets were clean."
Khuyết điểm: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Ưu: "Very nice"
Khuyết điểm: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "SPECIALLY THE CREW SERVICE EXCELLENT"
Ưu: "The best service"
Khuyết điểm: "Nothing bad to say"
Ưu: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Khuyết điểm: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Khuyết điểm: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Ưu: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Ưu: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Khuyết điểm: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Ưu: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Khuyết điểm: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Very good connection, big entertainment selection."
Khuyết điểm: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."
Flight attendant Catalina was one of best ever. Paid attention to every detail. Food was good. Comfortable private seats in business class. We were not allowed in business class lounge in Dubai because our ticket supposedly didn’t cover this. They said our travel agent should of told us that. That has never happened on any other airline before. Beware of this especially if you have a long layover like we did.
Ưu: "Food, crew , entertainment are excellent."
Khuyết điểm: "The boarding is a little longer than normal"
Ưu: "The timing of the flight and available entertainment"
Khuyết điểm: "For economy class, maybe more variety to meals?"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Khuyết điểm: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Khuyết điểm: "Really, nothing"
Ưu: "crew was good but seat was too narrow, and there are too many little kids near us."
Khuyết điểm: "do limit the number of passengers with little children and don't put senior citizens near them."
Ưu: "Easy transit. Plesant crew."
Khuyết điểm: "Not much to add for an economy flight!"
Khuyết điểm: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Khuyết điểm: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Ưu: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Khuyết điểm: "Nothing. It was great."
Ưu: "People and manager from emirates"
Khuyết điểm: "Kayak, didn’t tell me about India visa for us citizens, we had to change my flight to Dubai and lost Dubai to India ticket"
Khuyết điểm: "Nothing"
Ưu: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Khuyết điểm: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Khuyết điểm: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Khuyết điểm: "Seat is not comfortable."
Ưu: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Khuyết điểm: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."
Ưu: "Good flight on A380. Food and entertainment were great."
Khuyết điểm: "We had to disembark into buses because all gates were being used."
Ưu: "Nothing the airline did was an issue."
Khuyết điểm: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Ưu: "Great flight"
Khuyết điểm: "No"
Ưu: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Khuyết điểm: "Wish I could afford to upgrade for a proper sleep!"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Khuyết điểm: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Ưu: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Khuyết điểm: "The bland food. Tell the chef to be more creative with cholestral free meals."
Ưu: "Tons of movies!"
Khuyết điểm: "No complaints."
Ưu: "It was amazing...i didn't even know i was in the air...the food was delicious.....the Emirates was amazing....i wish all my flights can be this pleasant!!!!"
Khuyết điểm: "There was nothing i didn't like"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing specially."
Khuyết điểm: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Great crew good food"
Khuyết điểm: "Crew was not really engaging with a smile. Seemed like they were avoiding longer conversation or even eye contact."
Khuyết điểm: "Slow Internet"
Ưu: "Start scurty things with people who has short time to the next flight"
Ưu: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Khuyết điểm: "They need to be better at cleaning up... I had to clear trash from others frequently"
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food food and food"
Khuyết điểm: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Khuyết điểm: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Ưu: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Khuyết điểm: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Ưu: "Exceptional crew"
Khuyết điểm: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
Ưu: "* Comfortable seating * Genial and efficient staff * Outstanding variety of in-flight entertainment * Price!"
Khuyết điểm: "none"
Ưu: "Gorgeous plane, delicious food and great entertainment system."
Khuyết điểm: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Khuyết điểm: "Airplane is full and small spaces very small and narrow"
Khuyết điểm: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Ưu: "I first flew with Emirates in 2007 on a flight from Dubai to Johannesburg. Since then I have used Emirates to fly to Europe, India and China. I've never had a bad experience. The comfort, entertainment and food is always outstanding. The crews are always top rated. I hope to keep flying Emirates for many years to come."
Khuyết điểm: "I would rather fly the A380 opposed to the 777. They seem to have more space."
Khuyết điểm: "My luggage is delayed in Dubai because the earlier flight didn't follow the schedule and delay everything. My laptop and homeworks are all in there and I have big exam the next day so it crews everthing. This is what Emirates should improve next time!"
Ưu: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Khuyết điểm: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
Ưu: "It was a good flight"
Khuyết điểm: "The flight was great"
Ưu: "Comfortable seats in Premium Economy."
Khuyết điểm: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Ưu: "The seat space, and the ability to recline the seat was surprising."
Khuyết điểm: "It is what it is."
Ưu: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Ưu: "Plane was okay. Nice big screen"
Khuyết điểm: "Crew was ok"
Ưu: "new seating arrangement is nice"
Ưu: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
Khuyết điểm: "It was a 14 hour flight and my head phone jack didn't work"
Ưu: "Delayed. Late notification of delay. No text notification of delay."
Ưu: "Friendly staff and very accomodating"
Khuyết điểm: "Did not enjoy the food choice, tv needed repairs"
Ưu: "Friendly and efficient staff."
Ưu: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Khuyết điểm: "My earphones was broken, a little bed for me. Entertainment without sport news."
Ưu: "Food is delicious and fresh"
Khuyết điểm: "The inflight Entertainemnt is lacking. Shows are too old and few."
Ưu: "Overall good experience"
Khuyết điểm: "Food can be improved a lot"
Ưu: "Familarity with airline"
Khuyết điểm: "Limited food options. No drinks service."
Ưu: "Food was fine. Everything was run efficiently. I have no complaints."
Ưu: "Every aspect was smooth and efficient."
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Ưu: "Cup noodles and snacks available throughout the flight."
Khuyết điểm: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Ưu: "Service was great and friendly and attentive"
Khuyết điểm: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Khuyết điểm: "None"
Ưu: "The staff was attentive to fixing the problem after it happened three times."
Khuyết điểm: "TV monitor was broken and I could not use it for several hours"
Ưu: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Khuyết điểm: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
Ưu: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Khuyết điểm: "Seat was a touch faulty"
Ưu: "Superb crew and excellent service."
Khuyết điểm: "Nothing!"
Ưu: "The crew is nice. You can order snacks in between meals."
Khuyết điểm: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Khuyết điểm: "Ordered a vegetarian meal that was never delivered."
Ưu: "CREW AND PLANE"
Khuyết điểm: "NA"
Khuyết điểm: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Khuyết điểm: "None"
Ưu: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Late boarding and departures from LA to CGK and from CGK to LA. Seats were uncomfortable for 14 hours flight. Very minimal service provided during flight, minimal isle check by flight attendent throughout the 14 hours flight. I had the rudest flight attendant, she didn't smiles. Asked for drinks but never return. My niece request for cup of noodle, instead she responded if didn't my niece had already one. I asked for beef dinner but she placed on my table a turkey instead stated she ran out after I told her that's not beef. Flight attendant yelled out loud to tell the passenger to seat down instead of approach the passenger."
Ưu: "Crews were respectful."
Khuyết điểm: "Limited help in assisting passengers who missed the connection"
Ưu: "Comfortable seats, clean toilets, great service"
Khuyết điểm: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Khuyết điểm: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Ưu: "All as expected - no surprises"
Khuyết điểm: "No audio/video entertainment."
Khuyết điểm: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Khuyết điểm: "when can CX remove those terrible sliding seats?"
Ưu: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Khuyết điểm: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Ưu: "Better hindu veg meal"
Khuyết điểm: "Leg room"
Khuyết điểm: "Food was good but could be better. Healthier, purer"
Ưu: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Khuyết điểm: "n/a"
Khuyết điểm: "The food was garbage and almost not edible . I would feel guilty feeding it to my dog. Even the peanuts sucked"
Ưu: "I didn't like anything"
Khuyết điểm: "Need a little extra leg room"
Ưu: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Khuyết điểm: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Ưu: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Khuyết điểm: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Ưu: "service is good"
Khuyết điểm: "Flight was late, not first time it happened"
Ưu: "I had empty seats next to me"
Khuyết điểm: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Ưu: "Great food"
Khuyết điểm: "More alcohol choices"
Khuyết điểm: "Worse customer service"
Ưu: "Flight was on time, great cabin crew."
Khuyết điểm: "Seats and Food was not as good as it used to be."
Khuyết điểm: "Everything"
Khuyết điểm: "The crew did not seem interested at all; the food was mediocre and the headphones provided were broken and despitea repeated request to get new ones I did not get theme"
Ưu: "New plane"
Khuyết điểm: "Food and crew language proficiency."
Khuyết điểm: "It was nice"
Khuyết điểm: "Good. Staff were courteous"
Ưu: "Food was good , enertainment and comfort was fine"
Khuyết điểm: "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
Khuyết điểm: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Khuyết điểm: "No priority boarding for business class in Istanbul."
Ưu: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Khuyết điểm: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "I fly overseas every other year, I flew with many different airlines, the best and friendliest service is by far the Turkish airline attendants, would highly recommend"
Ưu: "Food was good. Entertainment worked."
Khuyết điểm: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Ưu: "No viajamos, nos cambiaron a Iberia al otro dia"
Khuyết điểm: "No viajamos"
Ưu: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Khuyết điểm: "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."
Khuyết điểm: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Khuyết điểm: "Too many ads and promotional messages, not letting to use entertainment system much."
Ưu: "Food, crew"
Khuyết điểm: "The flight was delayed 1.5 hours so we missed our connection."
Ưu: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Ưu: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Khuyết điểm: "Long layover wait in Istanbul"
Ưu: "Half of the plane was empty so most passengers were sleeping"
Khuyết điểm: "customer service at,istanbul airport was terrible no help nobody knows English at international airport. all they have to speak is Turkce all the way from Istanbul to Atlanta they serve Pasta. very rode is this the standard of good airline?"
Ưu: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Ưu: "everything is the best,I fly a lot but turkish airlinesis the best"
Ưu: "The food was decent, as well as the movie selection."
Khuyết điểm: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Khuyết điểm: "Crew didnt act like they liked their job"
Khuyết điểm: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Lending was excellent"
Ưu: "Everything, Turkish is great."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Khuyết điểm: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Ưu: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Ưu: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Khuyết điểm: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
Ưu: "Inflight service"
Khuyết điểm: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Ưu: "Service Entertainment Staff Airplain (clean)"
Ưu: "food, service and sea"
Khuyết điểm: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Ưu: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Khuyết điểm: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
Khuyết điểm: "My seat space was too small"
Ưu: "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
Khuyết điểm: "The bathroom facility which I used on the plane was very dirty at the time I used it."
Ưu: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Khuyết điểm: "Crsmp seating,"
Ưu: "Food was delicious"
Khuyết điểm: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."
Ưu: "Just like the other flight it was amazing. Great food, great service, and great inflight entertainment."
Khuyết điểm: "I liked everything."
Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "Was given lounge access, quick easy boarding, very organized."
Khuyết điểm: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Khuyết điểm: "Got me there, no worries."
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "No beer or wine served on this international flight."
Khuyết điểm: "Everything"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Reservation online"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Comfortable seats. Everything was on time. Friendly crew."
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Khuyết điểm: "Only juice or water?"
Ưu: "Attentive crew. Good communication. On time."
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "The plane was new and the food was fresh."
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ưu: "I only fly Vietnam airlines within Vietnam."
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "on time. no hassles."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "Very good experience especially compared to USA airlines"
Ưu: "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
Khuyết điểm: "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."