Separate lanes for different groups in gate b2 would have been nice. Instead it was a bad mad rush to the front of the queue.
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
No pillows provided. Crew very friendly
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Ưu: "Good food. Friendly staff efficient airports."
Khuyết điểm: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Khuyết điểm: "Flat beds on second flight"
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Khuyết điểm: "Reservation online"
Ưu: "Crew was very courteous, went above and beyond."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Khuyết điểm: "Excellent flight service no"
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Khuyết điểm: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Khuyết điểm: "Delayed"
Khuyết điểm: "Food"
Khuyết điểm: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Ưu: "All the crews were friendly and helpful!"
Khuyết điểm: "I wanted to watch Hindi movies with subtitles..."
Ưu: "Service is the best among the airlines I’ve ever taken"
Khuyết điểm: "Never ever get free upgrade"
Ưu: "food. schedule was on time"
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Ưu: "Service was outstanding. The staff was attentive and helpful from start to finish."
Khuyết điểm: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
Khuyết điểm: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Ưu: "Great seats and leg space in premium economy."
Khuyết điểm: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Yes, absolutely wonderful traveling by Qatar Airways
Airport staff are good but no signage to help incoming passengers unless you know the airport in Doha.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Check the experiencing staff for gov staff may be more better...???
The staff uniform was clean and they were so friendly.
Service is very good. No complaints.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Every thing is good"
Khuyết điểm: "Very happy on Doha to ORD"
Ưu: "Every thing"
Khuyết điểm: "Service"
Khuyết điểm: "Poor service and flight was dirty"
Ưu: "The Crew was amazing. The Seat were the best Selling point fort business class"
Khuyết điểm: "More space for the arm rest ans legs space"
Ưu: "Not-so-full flight meant we could move about and choose more comfortable seats."
Khuyết điểm: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Ưu: "Crew was good and helpful. Food was good. Seats were comfortable."
Khuyết điểm: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Ưu: "The crew was friendly"
Khuyết điểm: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Khuyết điểm: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Khuyết điểm: "Stupid and unbelievable rules"
Ưu: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Crew was very accommodating."
Khuyết điểm: "Nothing to report."
Ưu: "Good legroom, friendly crew."
Ưu: "Stopover in Doha fun. The people are so friendly."
Ưu: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Khuyết điểm: "Dnt have anything to say what I dnt like. Everything is great."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Khuyết điểm: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Khuyết điểm: "horrible customer service at Doha Airport"
Khuyết điểm: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Khuyết điểm: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Ưu: "I liked everything about the flight."
Ưu: "Friendly staff not delayed excellent safe travel"
Ưu: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Khuyết điểm: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Air hostess need more training
The flight was smooth and attendants were efficient. Food was mediocre. Lounge food in Dubai was not good. Lounge food in Milan was excellent.
Check-in should be faster. We waited for almost 1hr to complete check-in
Very friendly crew and nice comfortable seats for coach even.
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
You should add little bit more snacks.
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Ưu: "Crew was great."
Khuyết điểm: "There is for a 4 hours flight just a small snack - just like a local flight. Then there is no bedding at all, just a blanket. Very poor for a F-class ticket."
Ưu: "Crew was efficient and kept a busy flight organized."
Ưu: "Service on plane good friendly staff and helpfull"
Khuyết điểm: "Nothing"
Khuyết điểm: "Old plane - ACE - very basic movie selection."
Ưu: "I had the whole row. Food pretty good for economy. Good movies"
Ưu: "Service & caring were superb"
Khuyết điểm: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Khuyết điểm: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Ưu: "Nothing, it did not felt like an Emirates flight."
Khuyết điểm: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Ưu: "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Khuyết điểm: "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Ưu: "Brilliant service from start to finish"
Khuyết điểm: "Nothing"
Ưu: "Great flight"
Khuyết điểm: "No problems"
Khuyết điểm: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Khuyết điểm: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Khuyết điểm: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Khuyết điểm: "Seat was uncomfortable"
Ưu: "Everything was great!"
Khuyết điểm: "—-"
Ưu: "Crew is great and on their game"
Khuyết điểm: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Khuyết điểm: "Usually, on the night flights you get a small toileteries kit with ear plugs, eye cover and a toothbrush. I kind of missed that..."
Khuyết điểm: "Nothing."
Ưu: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Khuyết điểm: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."
Ưu: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Khuyết điểm: "The food was average"
Ưu: "Love it. Classy flight attendants, great service."
Khuyết điểm: "Crying baby"
Ưu: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Bad smell - probably somebody had vomited on a previous flight"
Khuyết điểm: "The flight was delayed"
Ưu: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Ưu: "There was enough leg room, good entertainment and food."
Khuyết điểm: "Entertainment system was older version than the flight to Dubai. Also less legroom in this model 777"
Ưu: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Khuyết điểm: "The food served.it should at least contains south Indian food .generally it's OK."
Ưu: "Once again, the food and entertainment selections were what I liked the most about the flight."
Khuyết điểm: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."
Ưu: "Efficient, clean, friendly"
Khuyết điểm: "None"
Khuyết điểm: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Ưu: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Ưu: "Large room between seats in economy such that I could sit comfortably with my rather long legs"
Ưu: "Best airline. Comfortable seats"
Ưu: "I didnt mych like anything of this transit sector from colombo to maldives."
Khuyết điểm: "First off, if im buying a ticket and traveling by myself and have an overnight 11hrs and 35min layover i expected some sort of accommodation given that the Maldivian airport is an outside one. Not only did they (Maldivian Emirates counter officer Ibrahim Shinad) refused to give me a lounge they said to get a room at a hotel was $400 US! Which is absurd. I had to sleep on metal chairs. They also closed most shops by 12am and by the time we landed and went through checkin it was 1130. Not a pleasant experience at all."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "Entertainment, lounge.."
Ưu: "In Flight Service and Guest Care for Wheel chair assistance"
Denied boarding inspite of reaching 1.5 hours before departure
It was a typical indigo flight.
Good check in attentive crew and quick delivery of baggage
We are four family members so they given last row of flight which are not so comfortable
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
The paneer served was so hard.
Excellent service provided!
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Ưu: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Khuyết điểm: "Pretty satisfied"
Khuyết điểm: "The boarding was poorly managed."
Ưu: "Crew was amazing, & purchased food was extraordinary quality."
Khuyết điểm: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Ưu: "Flight delay"
Khuyết điểm: "Flight delay"
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Khuyết điểm: "No entertainment very bad seats no blanket when asked for"
Ưu: "Crew was great. Back holder of Seats were loose / broken."
Khuyết điểm: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Ưu: "Amazing crew."
Khuyết điểm: "Better comfortable plane"
Ưu: "Cleanliness, and punctuality."
Khuyết điểm: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Ưu: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Khuyết điểm: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Ưu: "Seats very uncomfortable"
Khuyết điểm: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Ưu: "Cleanliness, quality of service and the attitude of cabin staff."
Khuyết điểm: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Ưu: "Very new aircraft . On time"
Ưu: "Absolutely nothing !"
Khuyết điểm: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Ưu: "On time, comfortable seats, friendly crew."
Khuyết điểm: "Waited close to an hour for collecting baggage at the terminal"
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "The cabin crew behaviour"
Khuyết điểm: "Boarding experience, boarding gate staff behaviour"
Ưu: "Very efficient transport to/from craft. Staff very helpful"
Khuyết điểm: "Flight was delayed"
Ưu: "On time"
Khuyết điểm: "People requesting to switch seats"
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Khuyết điểm: "Flight delayed and no info"
Khuyết điểm: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Ưu: "Air hostess service and flight timings"
Khuyết điểm: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Ưu: "Good and friendly staff.Food is good"
Khuyết điểm: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Ưu: "Efficiency- punctuality - price"
Khuyết điểm: "Seat confort 0"
Khuyết điểm: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Ưu: "Almost 4 hour delay. Poor service considering the long delay."
Khuyết điểm: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Khuyết điểm: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Ưu: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Khuyết điểm: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Ưu: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Khuyết điểm: "Nothing"
Khuyết điểm: "the wait in the hall at the gate in Jaipur was not very comfortable"
Ưu: "On time"
Khuyết điểm: "Food choice"
Ưu: "Honestly nothing"
Khuyết điểm: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"
The pilot was very skilful . Excellent landing experience we had. Please improve the food quality and more choices soon.
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Ưu: "The crew was very friendly and attentive."
Khuyết điểm: "Can’t think of anything"
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Ưu: "we had extra legroom travelling with an infant"
Khuyết điểm: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Khuyết điểm: "Everything"
Ưu: "The seat was very nice position."
Khuyết điểm: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Ưu: "The airline better than the budget ariline"
Khuyết điểm: "The agency that booked through not so cooperative and complicated"
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Khuyết điểm: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Khuyết điểm: "The air con totally not cold!"
Ưu: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Khuyết điểm: "Nothing for this trip"
Ưu: "easy securityand boarding at kl"
Khuyết điểm: "food bland"
Khuyết điểm: "Delayed for more than an hour.."
Khuyết điểm: "Flight delayed, no head phones supplied and the food was burnt."
Ưu: "The seat I got was certainly comfortable enough."
Khuyết điểm: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Ưu: "None that I like!"
Khuyết điểm: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Khuyết điểm: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Khuyết điểm: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Khuyết điểm: "Ok flight but so cold on board"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Khuyết điểm: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Khuyết điểm: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Khuyết điểm: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Ưu: "Quick on and off boarding."
Khuyết điểm: "Food was average at best."
Ưu: "Not enough elbow space between fat passengers"
Khuyết điểm: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Ưu: "Liked the USB port for recharging electronic devices"
Khuyết điểm: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Khuyết điểm: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Ưu: "Good entertainment"
Khuyết điểm: "Check in- only 2 desks open."
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Ưu: "Efficient and quick to load the plane and then take off."
Ưu: "Boarding was easy with less passengers."
Khuyết điểm: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Ưu: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Khuyết điểm: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ưu: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Khuyết điểm: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Ưu: "The crews are friendly."
Khuyết điểm: "Foods was not good for my standard. Below average."
Khuyết điểm: "Two people on the same PNR, but seated six rows apart. Say what?"
Ưu: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Khuyết điểm: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Ưu: "On Time"
Khuyết điểm: "No newspapers"
Ưu: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Khuyết điểm: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
Ưu: "Nothing in particular."
Khuyết điểm: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Ưu: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Khuyết điểm: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Khuyết điểm: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."