Yes, absolutely wonderful traveling by Qatar Airways
Airport staff are good but no signage to help incoming passengers unless you know the airport in Doha.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Check the experiencing staff for gov staff may be more better...???
The staff uniform was clean and they were so friendly.
Service is very good. No complaints.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Every thing is good"
Khuyết điểm: "Very happy on Doha to ORD"
Ưu: "Every thing"
Khuyết điểm: "Service"
Khuyết điểm: "Poor service and flight was dirty"
Ưu: "The Crew was amazing. The Seat were the best Selling point fort business class"
Khuyết điểm: "More space for the arm rest ans legs space"
Ưu: "Not-so-full flight meant we could move about and choose more comfortable seats."
Khuyết điểm: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Ưu: "Crew was good and helpful. Food was good. Seats were comfortable."
Khuyết điểm: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Ưu: "The crew was friendly"
Khuyết điểm: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Khuyết điểm: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Khuyết điểm: "Stupid and unbelievable rules"
Ưu: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Crew was very accommodating."
Khuyết điểm: "Nothing to report."
Ưu: "Good legroom, friendly crew."
Ưu: "Stopover in Doha fun. The people are so friendly."
Ưu: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Khuyết điểm: "Dnt have anything to say what I dnt like. Everything is great."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Khuyết điểm: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Khuyết điểm: "horrible customer service at Doha Airport"
Khuyết điểm: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Khuyết điểm: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Ưu: "I liked everything about the flight."
Ưu: "Friendly staff not delayed excellent safe travel"
Ưu: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Khuyết điểm: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Air hostess need more training
The flight was smooth and attendants were efficient. Food was mediocre. Lounge food in Dubai was not good. Lounge food in Milan was excellent.
Check-in should be faster. We waited for almost 1hr to complete check-in
Very friendly crew and nice comfortable seats for coach even.
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
You should add little bit more snacks.
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Ưu: "Crew was great."
Khuyết điểm: "There is for a 4 hours flight just a small snack - just like a local flight. Then there is no bedding at all, just a blanket. Very poor for a F-class ticket."
Ưu: "Crew was efficient and kept a busy flight organized."
Ưu: "Service on plane good friendly staff and helpfull"
Khuyết điểm: "Nothing"
Khuyết điểm: "Old plane - ACE - very basic movie selection."
Ưu: "I had the whole row. Food pretty good for economy. Good movies"
Ưu: "Service & caring were superb"
Khuyết điểm: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Khuyết điểm: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Ưu: "Nothing, it did not felt like an Emirates flight."
Khuyết điểm: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Ưu: "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Khuyết điểm: "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Ưu: "Brilliant service from start to finish"
Khuyết điểm: "Nothing"
Ưu: "Great flight"
Khuyết điểm: "No problems"
Khuyết điểm: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Khuyết điểm: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Khuyết điểm: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Khuyết điểm: "Seat was uncomfortable"
Ưu: "Everything was great!"
Khuyết điểm: "—-"
Ưu: "Crew is great and on their game"
Khuyết điểm: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Khuyết điểm: "Usually, on the night flights you get a small toileteries kit with ear plugs, eye cover and a toothbrush. I kind of missed that..."
Khuyết điểm: "Nothing."
Ưu: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Khuyết điểm: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."
Ưu: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Khuyết điểm: "The food was average"
Ưu: "Love it. Classy flight attendants, great service."
Khuyết điểm: "Crying baby"
Ưu: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Bad smell - probably somebody had vomited on a previous flight"
Khuyết điểm: "The flight was delayed"
Ưu: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Ưu: "There was enough leg room, good entertainment and food."
Khuyết điểm: "Entertainment system was older version than the flight to Dubai. Also less legroom in this model 777"
Ưu: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Khuyết điểm: "The food served.it should at least contains south Indian food .generally it's OK."
Ưu: "Once again, the food and entertainment selections were what I liked the most about the flight."
Khuyết điểm: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."
Ưu: "Efficient, clean, friendly"
Khuyết điểm: "None"
Khuyết điểm: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Ưu: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Ưu: "Large room between seats in economy such that I could sit comfortably with my rather long legs"
Ưu: "Best airline. Comfortable seats"
Ưu: "I didnt mych like anything of this transit sector from colombo to maldives."
Khuyết điểm: "First off, if im buying a ticket and traveling by myself and have an overnight 11hrs and 35min layover i expected some sort of accommodation given that the Maldivian airport is an outside one. Not only did they (Maldivian Emirates counter officer Ibrahim Shinad) refused to give me a lounge they said to get a room at a hotel was $400 US! Which is absurd. I had to sleep on metal chairs. They also closed most shops by 12am and by the time we landed and went through checkin it was 1130. Not a pleasant experience at all."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "Entertainment, lounge.."
Ưu: "In Flight Service and Guest Care for Wheel chair assistance"
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Ưu: "The crew was very friendly and attentive."
Khuyết điểm: "Can’t think of anything"
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Ưu: "we had extra legroom travelling with an infant"
Khuyết điểm: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Khuyết điểm: "Everything"
Ưu: "The seat was very nice position."
Khuyết điểm: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Ưu: "The airline better than the budget ariline"
Khuyết điểm: "The agency that booked through not so cooperative and complicated"
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Khuyết điểm: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Khuyết điểm: "The air con totally not cold!"
Ưu: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Khuyết điểm: "Nothing for this trip"
Ưu: "easy securityand boarding at kl"
Khuyết điểm: "food bland"
Khuyết điểm: "Delayed for more than an hour.."
Khuyết điểm: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Khuyết điểm: "Flight delayed, no head phones supplied and the food was burnt."
Ưu: "The seat I got was certainly comfortable enough."
Khuyết điểm: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Ưu: "None that I like!"
Khuyết điểm: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Khuyết điểm: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Khuyết điểm: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Khuyết điểm: "Ok flight but so cold on board"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Khuyết điểm: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Khuyết điểm: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Khuyết điểm: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Ưu: "Quick on and off boarding."
Khuyết điểm: "Food was average at best."
Ưu: "Not enough elbow space between fat passengers"
Khuyết điểm: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Ưu: "Liked the USB port for recharging electronic devices"
Khuyết điểm: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Khuyết điểm: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Ưu: "Good entertainment"
Khuyết điểm: "Check in- only 2 desks open."
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Ưu: "Efficient and quick to load the plane and then take off."
Ưu: "Boarding was easy with less passengers."
Khuyết điểm: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Ưu: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Khuyết điểm: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ưu: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Khuyết điểm: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Ưu: "The crews are friendly."
Khuyết điểm: "Foods was not good for my standard. Below average."
Khuyết điểm: "Two people on the same PNR, but seated six rows apart. Say what?"
Ưu: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Khuyết điểm: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Ưu: "On Time"
Khuyết điểm: "No newspapers"
Ưu: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Khuyết điểm: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
Ưu: "Nothing in particular."
Khuyết điểm: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Ưu: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Khuyết điểm: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Khuyết điểm: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Ưu: "No and No! Seat was cramped. Crew was ok"
Khuyết điểm: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Ưu: "Overall price / value is very good"
Khuyết điểm: "Leg room is very small"
Ưu: "Nothing. It's cheap and really not because you pay for everything extra."
Khuyết điểm: "Rude customer service. Baggage cost more than the flight."
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Ưu: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Khuyết điểm: "Nothing"
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "Very good for the price I paid"
Khuyết điểm: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Khuyết điểm: "Very specific about weight of bags"
Khuyết điểm: "Very great crew, thank you AirAsia"
Khuyết điểm: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "Flight delayed 2hrs"
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Ưu: "The crew are friendly."
Khuyết điểm: "Quite often arrived late, took too long for passengers to settle down."
Ưu: "I feel confident with your aircraft and crew. Very professional"
Khuyết điểm: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "All ok"
Khuyết điểm: "13 hour delay worst flight ever"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Khuyết điểm: "The flight was damn cold and freezing"
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Khuyết điểm: "Flight delayed by 2 hours"
Ưu: "Awesome services - on the air and on the ground"
Khuyết điểm: "Can't think of any"
Khuyết điểm: "Delay delay"
Khuyết điểm: "Flight was delayed."
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Khuyết điểm: "No family priority boarding."
Ưu: "Air Asia! Ground staffs are good service and helpful."
Ưu: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Khuyết điểm: "Not enough directions signage when arrived in KLIA2."
Ưu: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Ưu: "On time flight. Pleasant attendants"
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Khuyết điểm: "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Ưu: "The food"
Khuyết điểm: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
Khuyết điểm: "Silkair service was insincere and lousy nowadays."
Ưu: "Comfortable seats, clean plane. On time."
Khuyết điểm: "The crew just sat in the back. They practically did nothing. Recommend you offer pillows and blankets on night flights."
Ưu: "Crew did not do much"
Khuyết điểm: "More service. Free water"
Khuyết điểm: "Very little leg room."
Khuyết điểm: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Khuyết điểm: "Crew non smile."
Ưu: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Ưu: "Great flight. On time and smooth."
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Khuyết điểm: "25 min delay departure."
Khuyết điểm: "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
Ưu: "Flight attendants are well dressed and friendly"
Khuyết điểm: "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
Ưu: "Seat are comfortable Plane on time"
Khuyết điểm: "Staff is in stress - boarding a mess as usual no rules"
Ưu: "The flight attendants."
Khuyết điểm: "The cheapness of the flight and the food."
Ưu: "Airasia crew were very helpful."
Khuyết điểm: "LCCですが、総合的にレガシーと比べて安くない"
Ưu: "Both outbound and return flights departed on time."
Khuyết điểm: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
Ưu: "Food was decent"
Khuyết điểm: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ưu: "The price the plane is also very spacious and comfortable"
Ưu: "I got there"
Khuyết điểm: "No food. No drink. Whole focus of staff was on selling"
Khuyết điểm: "Usually not on time - frustrating."
Ưu: "Cheap and on time"
Khuyết điểm: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Ưu: "THE LEATHER SEATING."
Khuyết điểm: "NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM."
Ưu: "Pilot shorted flight time to compensate for a delay."
Khuyết điểm: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Ưu: "Hot seat was roomy."
Khuyết điểm: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Khuyết điểm: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Ưu: "The price"
Khuyết điểm: "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
Ưu: "They heard you on like some of the other Asian-based airlines."
Khuyết điểm: "No TV screens. No food or drink."
Ưu: "Good crew and efficient service"
Khuyết điểm: "Flight was 80 minutes late due to delay on incoming aircraft."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Khuyết điểm: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Ưu: "Good food warm service"
Khuyết điểm: "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
Khuyết điểm: "No announcement for one hour delayed return flight."
Ưu: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Khuyết điểm: "Do not even give you water"
Ưu: "Smooth flight"
Khuyết điểm: "Left hate late. Charge for"
Khuyết điểm: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."
Ưu: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Khuyết điểm: "Terminal changed twice so it was a bit confusing"
Khuyết điểm: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
Ưu: "the flight attendants were very attractive"
Khuyết điểm: "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
Ưu: "nothing besides nice crew on board"
Khuyết điểm: "nothing free, even water on board. They are charging tripled price for bags if you did not check it in online. Personal in airport is not helpful."
Ưu: "Very tight seating."
Ưu: "Cheap flight."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Ưu: "I got to the airport with my wife and when I checked our two average sized suitcases I was told it would cost an additional 6000 baht - even though I had already paid for one suitcase per ticket. The check in person was helpful but I couldn't find my proof of payment so my wife and I spent some frantic minutes pulling weight out of our bags and into our carry on finally getting the price down to 3800 baht. I've since found my proof of payment and hope that Air Asia will reimburse me but the whole exercise sucked hugely."
Ưu: "Only relatively low ticket price, nothing else."
Khuyết điểm: "This is a budget airline. Very little leg room and even water is sold on the flight. The price for checked in luggage was ~70 US $ a piece, which reduced the benefit of inexpensive airfare."
Ưu: "Got to my destination safely."
Khuyết điểm: "Cost me nearly $100 US to check a single 20 kilo bag. No water or snack provided on the 2.5 hour flight unless you pay for it."
Ưu: "Excellent on time performance!"