Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Ưu: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Khuyết điểm: "Serve the cold soba for all meals. :) Love it."
Ưu: "Some of your reservations staff in Los Angeles needs to be counseled"
Khuyết điểm: "Been more polite especially mike in your mileage program."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Khuyết điểm: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Khuyết điểm: "More western food options, better selection of tv shows for entertainment"
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Ưu: "All crew are so kind.Great services."
Ưu: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Khuyết điểm: "Even so, food can be better. I want more western drama on entertainment."
Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Ưu: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ưu: "Flight departed on time, landed on time....excellent service, too."
Khuyết điểm: "Nothing"
Khuyết điểm: "Seats are a little narrow near the window."
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "The food and the very friendly and courteous flight attendants."
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ưu: "Crew was very nice and accommodating ... refreshing change."
Khuyết điểm: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Ưu: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Khuyết điểm: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Ưu: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Khuyết điểm: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Ưu: "A nice crew and service very friendly."
Khuyết điểm: "The transfer walking to long."
Ưu: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Khuyết điểm: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ưu: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Khuyết điểm: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Ưu: "friendly flight attendants, clean toilets"
Khuyết điểm: "the stroller take forever to show up when landing"
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Great food on ANA flight from Malaysia to Tokyo."
Ưu: "The crew was very friendly and attentive. The food was generous and very good"
Khuyết điểm: "There really wasn't anything I didn't like"
Ưu: "Great customer service and very kind staff!"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Ưu: "The flight got me home."
Khuyết điểm: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Very nice and pleasant staff"
Ưu: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Khuyết điểm: "The on line check-in failed and no explanations."
Ưu: "Very comfortable and nice lighting. Not too bright"
Khuyết điểm: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Food was terrible and seats were more like hard benches
Lahore to Doha was great but Doha to JFK using American Airlines was horrendous
Movie choices were very limited and old
Ưu: "GOOD FLIGHT"
Khuyết điểm: "NONE"
Ưu: "No distance between passengers (covid)"
Ưu: "Crew was very helpful"
Ưu: "Seats were ok but they often were out of vege options"
Khuyết điểm: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Khuyết điểm: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Ưu: "Good service from the crew and food was good"
Khuyết điểm: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "The crew were good"
Khuyết điểm: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Khuyết điểm: "Boarding by bus at Doha is lengthy and not very comfortable."
Ưu: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Khuyết điểm: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Ưu: "Delighteful experience"
Khuyết điểm: "Better guidance at transit stop"
Ưu: "Looks that it will depart on time"
Khuyết điểm: "Middle seat"
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The cabin crew was fantastic and made the experience very positive."
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ưu: "good crew"
Khuyết điểm: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Faultless as per usual QA flights"
Ưu: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Khuyết điểm: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "they need to do family section"
Khuyết điểm: "Wrost app I don’t advise any one use it cause"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "One restroom was out of service"
Ưu: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Khuyết điểm: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Ưu: "outstanding crew -- particularly one flight attendant."
Khuyết điểm: "Length of flying time -- not airlines fault. Could be more space"
Ưu: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Khuyết điểm: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Ưu: "Crew was nice. Food was excellent."
Ưu: "First time I got ice cream on a plane"
Khuyết điểm: "Low calorie meals were horrible."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Excellent service and in time flights."
Khuyết điểm: "Nothing."
Ưu: "I liked everything about the flight."
Khuyết điểm: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "New plane. Decent legroom."
Khuyết điểm: "Not enough food was served for a 16.5 hour flight."
Ưu: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Khuyết điểm: "I had a little trouble with the dvd monitor."
Ưu: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Khuyết điểm: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Ưu: "Very friendly flight staff."
Ưu: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
The seats were very tight and uncomfortable compared to other airlines. Cabin crew served the first meal one hour into the flight. And then we got nothing for 9 hours until they were ready to serve another snack. We went to the back and ask for some snacks as my child was hungry but they said they ran out. They never walked the isle to offer drinks or take trash. We did not see them for 9 hours. We paid for the high speed wifi and it didn’t work either. Last time I would fry with Air France based on this experience
Flight left on time, and service was very good
Flight was delayed 3 hours
Beware of Delta staff at Mexico City International Airport, actually be cautious with most of the staff OF THE AIRPORT, NOT THE VENDORS. Delta staff check-in particularly are not only rude, but also despicable. Because technically the law is on their side and it is, as in America, federal Mexican property, well, turns out that at the first hesitation from the customer Delta (or any airline at this airport, from my experience) staff actually will call federal and National Army (you know that they don't have anymore civil police at the Federal level in MX) on you. Almost a year ago, one of Delta staff physically attacked my brother after AEROMEXICO, Delta Skypartner, did something wrong with their reservation. Anyway, watch out.
Wi-Fi didn’t work either. Abysmal
Delta is excellent. People need to stop complaining.
I’m still in Atlanta!!!!!!!!!
Ưu: "Very friendly thank you!"
Khuyết điểm: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Khuyết điểm: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Ưu: "quick easy flight"
Khuyết điểm: "sockets to charge electronics"
Khuyết điểm: "being on time"
Ưu: "we could not get a seat until we arrived at the airport."
Ưu: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Khuyết điểm: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Khuyết điểm: "N/A"
Khuyết điểm: "Food. Phone charging at seat, entertainment screen."
Ưu: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Khuyết điểm: "N/A"
Khuyết điểm: "Reclining seats"
Ưu: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Khuyết điểm: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Ưu: "I had a very comfortable seat, it was a very good experience overall."
Khuyết điểm: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Ưu: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Ưu: "Good service"
Khuyết điểm: "Video system locked up at my seat"
Ưu: "Good service this morning"
Khuyết điểm: "All good"
Ưu: "Free drink"
Khuyết điểm: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Ưu: "Professional, courteous, and responsive crew and attendants."
Khuyết điểm: "Nothing."
Khuyết điểm: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Ưu: "Excellent very good good"
Khuyết điểm: "Good service good"
Ưu: "The flight was fine"
Khuyết điểm: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Khuyết điểm: "The flight attendants weee rude, and no bar service"
Ưu: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Khuyết điểm: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Ưu: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Khuyết điểm: "Nothing...I have no complaints"
Ưu: "After flight was cancelled, rebooking was easy and quick on the app."
Khuyết điểm: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Ưu: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Khuyết điểm: "Almost everything besides the staff on the plane"
Ưu: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Khuyết điểm: "massive rips in the bag"
Ưu: "Flight was on a 787! Great plane"
Khuyết điểm: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Ưu: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Ưu: "it was easy to navigate ."
Khuyết điểm: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Khuyết điểm: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Khuyết điểm: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Ưu: "Other than the delay by the Hong Kong Airport controller, everything went smoothly. The plane was late to Seattle."
Khuyết điểm: "The luggage custom clearing would be much better if we could do it like the Vancouver BC where an electronic monitor was used to identify one's luggage without the need to handle them manually. Much more efficient and allowing folks to get on the connecting flights easier."
Khuyết điểm: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Khuyết điểm: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Khuyết điểm: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Ưu: "Plane was clean, attendants were friendly, and food was fine."
Khuyết điểm: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Ưu: "Clean plan and efficient boarding procedure."
Khuyết điểm: "Horrible delay. Took off almost two hours post originally scheduled time."
Khuyết điểm: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Khuyết điểm: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
All was great, thank you.
I was charged over and over and wasn’t able to use the internet
They gave away two of our confirmed seats 15 minutes prior to boarding and shut the door 10 minutes prior to boarding. We had 5 total seats so half Of our group went on and half had to stay behind.
We flew first class from SFO to PHL, red eye. No beverages, not even water. Had to go to the flight attendant to request it. No food service throughout the 5plus hour trip. I was able to get 2 pouches of pretzels from the flight attendant, but had to go to her to get it. Mind you, this is supposed to be first class. Again, not even coffee prior to landing. Will never travel AA again.
Ưu: "Amazing plane, great service, Air. Crew was amazing"
Khuyết điểm: "Get the 787 back to this route."
Khuyết điểm: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Ưu: "Miserable all around experience"
Khuyết điểm: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Khuyết điểm: "Put departure kept getting delayed"
Khuyết điểm: "No weather delay"
Khuyết điểm: "On time departure"
Ưu: "Extra seat width would always be nice"
Khuyết điểm: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Ưu: "Crew was great."
Khuyết điểm: "Airplane didn't have any AC and was very old and dirty."
Ưu: "The crew and the duration of the flight"
Khuyết điểm: "The comfort and the food"
Ưu: "Amazing plane and service"
Khuyết điểm: "We stay stuck in PVR"
Ưu: "They had the decency to book a hotel after delaying the flight so long it made many people miss their connecting flight."
Khuyết điểm: "Being more considerate to the customers and not changing gates last minutes or delaying the flight an hour before take off. Also not sending ones luggage on a later flight then having to wait to pick it up and find out it never arrived after you go speak to costumer service. Worst service ever!"
Khuyết điểm: "you didn't respond and we were unable to take the flight."
Khuyết điểm: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Ưu: "Crew was polite and tried their best to be helpful"
Khuyết điểm: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Ưu: "Easy boarding, flight on time, friendly creew"
Khuyết điểm: "old plane with seat not confortable for a 3h flight"
Ưu: "Delayed and dropped off in the rain far from terminal still waiting for bags"
Khuyết điểm: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Khuyết điểm: "Terrible rough landing for no reason"
Khuyết điểm: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Ưu: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front Good service."
Khuyết điểm: "Long flight from CLT to LAX was warm. Not sufficient cooling and airflow."
Ưu: "The flight crew was very nice."
Khuyết điểm: "Small, ol, uncomfortable plane."
Khuyết điểm: "Nobody gave us an explanation on why it was late"
Khuyết điểm: "Delays and more delays"
Ưu: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Khuyết điểm: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Ưu: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Ưu: "nice people taking care of us during the flight"
Khuyết điểm: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Khuyết điểm: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Ưu: "Almost empty in economy"
Khuyết điểm: "I liked everything"
Ưu: "Got to destination early, nice leather seat."
Khuyết điểm: "Food was horrible and no TV in each seat."
Ưu: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Ưu: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Khuyết điểm: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Ưu: "Crew was nice"
Khuyết điểm: "Sounds like an ok airline if you fly 1st or business class. Don't be fooled by great reviews"
Ưu: "The boarding was quick"
Khuyết điểm: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Ưu: "Everything was on time!"
Ưu: "nothing since I didnt fly finnair"
Khuyết điểm: "I did not like anything since both flight to and from was with airlines I actively decided i didnt want to fly with"
Ưu: "The seats on the plane were well covered and leather like that was helpful"
Khuyết điểm: "The food was horrendous ant the staff unprepared for service . They don't want to be service oriented they want to be your equal they are two familiar and on the edge of rude."
Khuyết điểm: "My seat belt and my neighbor's seat belt didn't stay tightened. Luckily there was no need for a seat belt, but we were very concerned. We were wondering if all the seat belts on the plane were the same. They could never hold you in with even slight turbulence."
Ưu: "Flight was one time."
Ưu: "I got to my destination safely. That's about the only good thing."
Khuyết điểm: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Ưu: "There was enough space between the passengers and for my legs."
Khuyết điểm: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."
The flight was uncomfortable, no food and the flight tanden unfriendly
Both flights for this trip were respectively 3 and 4 hours late, without knowing upfront the actual delay (postponed of 30 min every 30 minutes, which means a day wasted at the airport waiting).
Nice to have free meals. Polite helpful staff.
Ưu: "Crew was amazing. Very comfy seating. On time. Great entertainment options."
Khuyết điểm: "Entertainment system did not start until 30 minutes into the flight. Wifi didn’t work until a few hours into the flight."
Khuyết điểm: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Khuyết điểm: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Khuyết điểm: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Ưu: "Getting home."
Khuyết điểm: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Ưu: "What’s to like about flying commercial economy ? The chicken meal was tasty though."
Khuyết điểm: "45 min delay boarding because the catering was late. Room in the seats. Plug between seats was not very reliable."
Ưu: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Khuyết điểm: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Ưu: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Khuyết điểm: "Absolutely everything"
Khuyết điểm: "No entertainment options for free like other airlines"
Ưu: "Nice flight!"
Khuyết điểm: "Huge line to take off at Newark Airport"
Ưu: "Clean plane, comfy seats and friendly staff"
Khuyết điểm: "All was good. Didn’t have any problems."
Khuyết điểm: "We didn't fly here"
Ưu: "Flight on time"
Khuyết điểm: "Travel plans will be impacted due to lost luggage"
Ưu: "The crew was great!"
Khuyết điểm: "My tv screen did not work."
Ưu: "the comped hotel"
Khuyết điểm: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Ưu: "The flight was short."
Khuyết điểm: "Felt cramped and"
Khuyết điểm: "No movie without paying"
Ưu: "Nice attendant, food OK, no delay."
Khuyết điểm: "Internet costs"
Khuyết điểm: "Flight delayed by almost 2 hrs"
Ưu: "The stuff were accommodating and fun"
Khuyết điểm: "Pay for dnacks"
Ưu: "One of the few airline providers hat still offer a free beverage and snack during the flight and the economy seats offered ample leg room and had padding with adjustable head rest."
Khuyết điểm: "There were free movies, tv shows etc but you had to download the app prior to take off which we were not aware of until sitting on the plane. It would have been helpful to know that in advance."
Ưu: "First time to fly! The ground crew were very helpful. The crew members were really cheerful-- they were super professional about dealing with a crying baby, food was good-- I loved led the Shepard pie, and the aircraft was really new, and on time."
Khuyết điểm: "Nothing"
Ưu: "Professional, courteous flight crew. Uneventful flight. When flying at 37000 feet over an ocean, uneventful is a very good thing! :) Deboarding on arrival was quick and efficient."
Khuyết điểm: "My headphone jack in the seat was broken but they offered to relocate me to a seat that worked. I stayed put and used the United app on my phone."
Ưu: "The boy who changed my ticket"
Khuyết điểm: "My flight was changed and I did not receive an email or any notification. The woman at MIA airport was rude and made it known she did not care. She said it was canceled due to weather, but weather in Chicago was fine."
Ưu: "Put us up in the hilton."
Khuyết điểm: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Khuyết điểm: "I asked a flight attendant for headphones. He nodded and never returned."
Ưu: "Flight is good, crew is nice and attentive."
Khuyết điểm: "However, TV's not working for most of us. For a 5-hr flight, it's not good."
Ưu: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Ưu: "Smooth ride and on time staff was great"
Khuyết điểm: "I didn't like that I had to pay for my luggage that was really horrible they find anywhere to nickel and dime you but glad they let mine be a carry on"
Ưu: "We were delayed due to some maintenance issues, but the crew did a great job of keeping us updated on what was happening. Other than that, a normal flight."
Khuyết điểm: "Flight delay"
Khuyết điểm: "The TV control was on the left side covered by the middle person arm during the complete flight"
Khuyết điểm: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Ưu: "Not much to like. The crew was great, pillows and blankets in economy plus were useful as the plane was cold."
Khuyết điểm: "Big problem with the design of the attendant call button located in the armrest. Passengers were constantly inadvertently turning them on when doing the very natural thing of leaning on the arms. Every time this happened, multiple chimes went off. At any given time there were at least 6 activated. To make matters worse, the personal entertainment system wasn't working, so we had no movies for the kid on a 4 hour flight and had to listen to the chiming. Wow."
Ưu: "Free tv on the plane"
Khuyết điểm: "Flight was delayed. Poor communication about the flight"
Ưu: "Flight status on time"
Khuyết điểm: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Ưu: "They gave us a blanket"
Khuyết điểm: "I got to Honolulu past midnight instead of 9:40pm. Because of the delay, I lost my rental car and now it t will cost me 3x more."
Ưu: "The plane was very nice and comfortable. There was a slight delay but we were kept well informed."
Ưu: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Khuyết điểm: "I have no complaints about this flight. It went very smooth."
Ưu: "Everything else was fine"
Khuyết điểm: "Not a lot of smiles"