Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.
Service was excellent but food was mediocre
We left in time, arrived on time but my luggages did not! I just got them the next day.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Service excellence as always
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Ưu: "Qatar airlines seat"
Khuyết điểm: "Bigger lavatory in the plains"
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Crew was great. They made up for mistakes in a positive and amenable way."
Khuyết điểm: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Ưu: "Always on time"
Khuyết điểm: "Food bad. Much better taste at the lounge in Doha"
Khuyết điểm: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Ưu: "I really appreciated that my bags were not lost"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "Excellent service !!!"
Ưu: "The crew was amazing!"
Khuyết điểm: "The internet service was not working!"
Ưu: "Crew was friendly."
Khuyết điểm: "Food"
Khuyết điểm: "Good job keep it up"
Khuyết điểm: "Everything thing is fine"
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The crew were very friendly"
Khuyết điểm: "The boarding was delayed"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Khuyết điểm: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Ưu: "On time Very convenient price compared to other airlines"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Went out of their way to be helpful"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Khuyết điểm: "I wish there were more vegetarian options on the menu"
Ưu: "Staff is friendly"
Khuyết điểm: "The seats are tight and I am a slim person"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "The crew was friendly and very attentive."
Khuyết điểm: "The plan was very hot and made the experience less than desirable."
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Khuyết điểm: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Ưu: "Polite staff keen to help"
Ưu: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Khuyết điểm: "Wait time at Doha for next flight."
Khuyết điểm: "Norhing really"
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Khuyết điểm: "A little crowded but still great service."
Khuyết điểm: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Khuyết điểm: "Could have a bit more choice of movies but wasn't bad"
Ưu: "Left and arrived on time, meals were above expectations."
Khuyết điểm: "Difficult boarding procedure."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service, friendliness of that staff"
Khuyết điểm: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Ưu: "Crew was excellent. Good flight"
Ưu: "Newer aircraft, good crew"
Khuyết điểm: "Food was average. Poor movie selection"
Direct gate from Lounge to aircraft... Once enter lounge we feel touch of emirates....
Lot more variety in the food to enhance the travel experience
Airport staff are rued and unhelpful. On a 9 hour flight only one drinks service was done.
Economy class clean, business not so much!
Ưu: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Khuyết điểm: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
Ưu: "Great staff"
Khuyết điểm: "Food and service about drinks limited unfortunately"
Ưu: "I don’t like it"
Khuyết điểm: "They take my money because my flight it’s was over And they charge me twice"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "The crew was okay And the seats good it’s little wide In general was okay"
Khuyết điểm: "The food not so good I like service on the plane was good"
Ưu: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Khuyết điểm: "The entertainment shows could be better as it was limited"
Ưu: "Everything else"
Khuyết điểm: "The crew didn’t have me the right food"
Ưu: "Entertainment system has a great selection, leg space even in economy is big enough."
Khuyết điểm: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Ưu: "Everything Was Just Perfect"
Ưu: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Ưu: "This leg was generally worse than Boston to Dubai. The airline staff were less polite, borderline rude."
Khuyết điểm: "As above"
Ưu: "Emirates Airlines are the best Airlines in the world and I always travel with them all over the world"
Ưu: "Food Staff Service Aircraft"
Khuyết điểm: "Nothing"
Ưu: "The comfort and smooth boarding procedure"
Ưu: "Comfortable seats. Fast boarding and unboarding."
Khuyết điểm: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Ưu: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Khuyết điểm: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Ưu: "Crew were helpful & friendly."
Khuyết điểm: "No vegetarian food."
Ưu: "One of the best economy flights I've taken."
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Khuyết điểm: "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."
Ưu: "I was very pleased with the service and customer care the airlines displayed."
Khuyết điểm: "they messed up my bag and had to wait 4 hrs at dxb airport to hv them retrieve it"
Ưu: "5000 channels. Entire Alien movie series :) Also food was excellent."
Ưu: "Thanks to the nice lady who gave up an Aisle seat so I could sit next to my daughter."
Khuyết điểm: "Other people's kids are wiggly and annoying, and there were many! Not a seat empty in the huge plane. PThe staff did as best they could under the circumstances. But 17 hours of crowds are hard to take. Very rough landing, which I wouldn't mention except that I've had several on Emirates lately."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Seating and hospitality"
Ưu: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Khuyết điểm: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Khuyết điểm: "Flight attendants were rude on the Washington to Dubai flight"
Ưu: "The entertainment, seats, and food were all good."
Khuyết điểm: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Khuyết điểm: "Rude and racist cabin crew!"
Ưu: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Khuyết điểm: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Ưu: "Food better than average"
Khuyết điểm: "Poorly designed economy seat. Unusable wifi."
Ưu: "Was a very average flight from Dubai to Kuwait nothing special."
Ưu: "Food was decent."
Khuyết điểm: "Super cramped plane, and they managed to lose my luggage in Dubai. Thanks for that!"
Ưu: "Flight was clean that's pretty much it."
Khuyết điểm: "Medicore service tryed almost all major airlines this was the worst service."
Khuyết điểm: "The service in business class was extremely poor. There was 1 male flight attendant who was extremely rude and refused to help when there were problems with the entertainment center. Several of the monitors/remote controls were not working. The lay out in the business class prevents you from getting up and out to go to the restroom when the person next to you is lying down and sleeping. The seats recline in a way that are not comfortable. The feet are still downwards. Overall, this plane's business class was not worth the money. I expect much more from Emirates."
Ưu: "Spacious seating."
Khuyết điểm: "I wanted to sit upstairs"
Ưu: "The movies on board"
Khuyết điểm: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Ưu: "Overall the service and the food provided made for a good flight"
Khuyết điểm: "My flight seat assignment was changed without my knowledge"
Khuyết điểm: "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."
Ưu: "Crew was very interactive with my 2 year old."
Ưu: "Crew were kind and always checking on passengers."
Khuyết điểm: "Need more entertainment options."
Ưu: "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
Khuyết điểm: "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
Ưu: "The price. Significantly cheaper than our normal ride on EVA through Taipei. Having said that...won't do it again."
Khuyết điểm: "We travel between the US and Asia a couple of times a year and normally fly on EVA, who has wonderful service and great food. We took Asiana this time because the ticket price was significantly less than EVA. Below are the reasons we won't do it again. 1. The food was awful. My wife had the Asian dishes and I had the Western dishes. Both were well below the quality of food we're used to on EVA. 2. Transit in Seoul. On the way to Bangkok from LA we had 50 minutes to transit Seoul to our next flight. The transit security line was quite long and it was obvious that we, along with a few dozen other passengers, weren't going to be able to make the connection. After much complaining from us and our fellow passengers they ran us through another security line. Rushed to the airplane and made it. On returning to LA from Bangkok it was exactly the opposite. The only option was nearly 8 hours connection in Seoul. But we had plenty of time to negotiate the transit security line. These connect times did not occur because of a last-minute ticket purchase. I purchased these tickets in July for a December/January flight to Bangkok and return. 3. Inflight service was not at the level of EVA. Like any other Asian carrier, the flight attendants were light years ahead of ANY US airline crew, but below the standard of EVA. Waking you up to eat a meal (I typically don't eat dinner at 1AM), etc. I was sleeping with my seat reclined and the flight attendant took it upon herself to upright my seat at meal time and woke me up, presumably so the person in the seat behind me was more comfortable with space to eat their meal, but hey...I purchased the seat to sleep just like the other passenger purchased the seat to eat, so I think I had just as much right to "my space and comfort" as the other passenger did. Just little stuff that doesn't happen on EVA. 4. Inflight entertainment is lacking as compared to EVA. Few movie and TV choices, few game choices. 5. We sat in economy. The seats were not very comfortable. Seems the cushions were thin and it became like sitting on plywood after a while. Legroom on the 747 flight wasn't so great, but there was plenty of legroom on the A380. The A380 seating was still kinda hard, but the legroom sure helped. 6. Boarding process. Poorly organized. Nobody pays a bit of attention to "boarding by row number". Consequently it's a bit of chaos during boarding. The old saying, "you get what you pay for" is true. For a flight of that length I won't choose to save the $200 or so per ticket and will ride on EVA. We've proven to ourselves that EVA is just pretty hard to beat."
Ưu: "Crew team is nice and friendly."
Khuyết điểm: "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
Khuyết điểm: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Friendly staff."
Khuyết điểm: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Ưu: "Flight delayed almost one hour"
Khuyết điểm: "Transfer in Busan is a disaster"
Ưu: "the beautiful and polite crew"
Khuyết điểm: "seats lack of cusion"
Khuyết điểm: "The crew was very rude and we were only served one meal"
Ưu: "We liked the service and food and had plenty of space since the flight was half empty."
Khuyết điểm: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Ưu: "Business class seats are a lot more comfortable than earlier versions."
Ưu: "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
Khuyết điểm: "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
Ưu: "Loved the service and comfort, food was exceptional for an airline."
Khuyết điểm: "Suggest a better selection of movies and tv shows."
Ưu: "Service and food"
Khuyết điểm: "Old style seating arrangement Many young kids in business?"
Ưu: "The airline and staff provided blankets and warm food."
Khuyết điểm: "falling in line just to get coffee. They should have gone around and served it instead."
Khuyết điểm: "my guitar was damaged!"
Khuyết điểm: "few new movies in the list"
Ưu: "The flight attendants were polite and very attentive!"
Khuyết điểm: "There was not any WiFi though it was advertised."
Ưu: "the food we have been order is great.the flight overall goes smooth and we landed safe in Seoul. the service crew did there job. thankful for this trip im satisfied. for the pilot he did a great job."
Khuyết điểm: "nothing, just wish you can serve also warm drinks,like, tea or coffee instead cold drinks only.that should help the passenger who has stomach problem during flight. thanks"
Ưu: "Entertainment was nice with a good variety."
Khuyết điểm: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ưu: "Crew was very nice..did all they could do"
Khuyết điểm: "Food terrible..seats not comfortable..few entertainment choices"
Ưu: "Great meals and service."
Ưu: "The service, foods"
Khuyết điểm: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
Ưu: "My seat reclined more than usual"
Khuyết điểm: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ưu: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Khuyết điểm: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
Ưu: "I like the access to charging my phone in the seat."
Khuyết điểm: "The food options were not very good this trip."
Ưu: "The leg room and comfort of the seat were noticeably different from other airlines. I enjoyed this flight on the 777 much better than my return flight on an A330."
Khuyết điểm: "The screen for the individual entertainment system was extremely small. The one on the A330 was much bigger and better. Also, the limited choices of in-flight entertainment were disappointing."
Ưu: "Good sized seats of A380"
Khuyết điểm: "They served wine about 40 ml with dinner ."
Khuyết điểm: "I do not understand why only one bag was allowed to be checked if it was an international flight. When it was boarding time, there was no organization. It was whoever lined up first."
Ưu: "The crew was incredibly nice. They kept the flight quiet which was incredibly appreciated. The only downside was a long wait for luggage in Chicago, but that probably had very little to do with Asiana.."
Ưu: "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
Khuyết điểm: "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
Ưu: "I was the only one in my row."
Khuyết điểm: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Ưu: "Halal food like fish or fried rice with egg would be a better options"
Khuyết điểm: "Rice porridge"
Ưu: "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
Khuyết điểm: "Nothing. Had a great experience."
Ưu: "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
Khuyết điểm: "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."
Ưu: "Service was good."
Khuyết điểm: "Boarding was disorganized. Flight was delayed 3 hrs. Not enough movie and TV selections."
Khuyết điểm: "No vegetarian option for meals like most other flights have these days. On the return flight I even tried to book one online and could not find where/how to do it. I also asked upon check in and was told it takes 2 days at least to request a veggie meal. This is really pathetic considering I'm flying from a part of the world that has a high Buddhist population."
Ưu: "Overall Asiana offers very good service on their flights. It was a newer plane and provided limited in-flight entertainment options (movie selection was rather limited, no games). Crew was very efficient and things moved very smoothly. No complaints!"
Ưu: "Service was great, couldn't complain"
Khuyết điểm: "older plan, IFE is quite outdated"
Ưu: "IN flight attendants are great, always willing to help and with a smile."
Khuyết điểm: "I can see the airline growing ans some of the perks disappearing."
Ưu: "Crew, food, all was good."
Khuyết điểm: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Ưu: "Crew, food, boarding"
Khuyết điểm: "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."
Ưu: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Khuyết điểm: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Ưu: "Very good entertainment system."
Khuyết điểm: "Food was horrible. No drink service. Old seat."
Khuyết điểm: "Quality of Indian food"
Ưu: "It was a good flight"
Khuyết điểm: "The flight was great"
Ưu: "When do you need help they always happy Helping"
Khuyết điểm: "The best"
Ưu: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Khuyết điểm: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Khuyết điểm: "Seat was very uncomfortably"
Ưu: "Crew was very nice and did what they could."
Khuyết điểm: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Was good but the food was bad"
Ưu: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Khuyết điểm: "Would be amazing to have a little more room in the economy seats!"
Ưu: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."
Ưu: "The movie selection + the crew was friendly."
Khuyết điểm: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
Khuyết điểm: "The stopover in Hong Kong was longer than I would have liked."
Ưu: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Khuyết điểm: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Ưu: "their korean movies"
Khuyết điểm: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Ưu: "Up and down at the right time and place. Great experience."
Ưu: "Entertainment system is decent with good selection of movies."
Khuyết điểm: "Uncomfortable seats"
Ưu: "Great food, great movie selection. Fast service. Unexpected full meal"
Ưu: "onetime, efficient, well-managed"
Khuyết điểm: "not very good food and not enough of it cramped"
Ưu: "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
Khuyết điểm: "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
Ưu: "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
Khuyết điểm: "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."
Ưu: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Khuyết điểm: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Ưu: "air stewardess are friendly"
Khuyết điểm: "noisy seat with people kicking my seat from the back"
Khuyết điểm: "Ordered a vegetarian meal that was never delivered."
Ưu: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Khuyết điểm: "Limited leg room."
Ưu: "Overall good experience"
Khuyết điểm: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"
Ưu: "Crew behaviour"
Khuyết điểm: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Khuyết điểm: "Limited help in assisting passengers who missed the connection"
Ưu: "Happy to have goodnight on the flight. Was scared to fly on such a long flight because I'm a decent sized guy. I was even more afraid when I realized I was out in a middle seat. However, the seats are relatively spacious, even in economy and my knees weren't hitting the back of the seat in front of me. I also appreciated that we could get up to grab water or juice at any time during the flight."
Khuyết điểm: "Boarding could be more organized."
Ưu: "Great service of the crew"
Khuyết điểm: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."
Ưu: "friendliness of crew and ease of boarding"
Khuyết điểm: "food was ok"
Ưu: "It was a packed flight and I had the window seat, but I remained seated the entire time.. The selection of entertainment was awesome.."
Khuyết điểm: "the long flight.."
Ưu: "Entertainment and food are better compared to other international flights."
Khuyết điểm: "The flight was delayed and boarding was a bit chaotic."
Ưu: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Khuyết điểm: "The crew kept waking me up and were rude."
Ưu: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Ưu: "Quiet, warm water in bathroom sink. Movies"
Ưu: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Khuyết điểm: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Khuyết điểm: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
Ưu: "All crew worked hard and kind to passengers. Food was ok. They should have mineral water not from tub water."
Khuyết điểm: "Mostly problem was their website!! Terrible!!!!! They should have mineral water not from tub water."
Khuyết điểm: "Seats not comfortable Not great selection of western movies"
Ưu: "Every thing was ok but no snack"
Khuyết điểm: "Water and soft drink are important for every one shold serve every half an hour"
Ưu: "Good communication about departure delay, check in was fast and efficient."
Khuyết điểm: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Ưu: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Khuyết điểm: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Khuyết điểm: "I have heard that Cathay is one of the best airlines but my experience with Cathay on this flight is not something I can say I agree. I hate United, if I give United a 2 *, I would give Cathay Pacific 3* out of 5. The food served on my HKG - SFO flight was not good. Leg room is good but the seat in front is too close to your face when reclined. Staff and flight attendants are good, but I think ANA is the best in this department."
Ưu: "Food was very good"
Khuyết điểm: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Ưu: "+ great entertainment. attentive staff. good food. very comfortable seats to lie down."
Khuyết điểm: "- no wifi??"
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
Ưu: "Crew was excellent, seats were comfy."
Khuyết điểm: "Flight attendants have limited English fluency."
Ưu: "It was a true Turkish Airlines experience! Awesome as always!"
Ưu: "Crew was very good and seat in long trip was comfortable"
Khuyết điểm: "Boarding in first leg needs more organization"
Ưu: "Service, flight and landing, exceptional!!!"
Khuyết điểm: "No cons..."
Ưu: "Service food timely departure"
Khuyết điểm: "Nothing to dislike"
Khuyết điểm: "customer service needs upgrading"
Ưu: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Ưu: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Khuyết điểm: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Ưu: "The food and entertainment was good. The crew was very nice."
Ưu: "Airplane crew was amazingly friendly and helpful"
Khuyết điểm: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Ưu: "Cabin crew was perfect! Food and everything is best!"
Khuyết điểm: "small plane, noisy! did not like business class. BUt overall ok"
Ưu: "The food is always good"
Khuyết điểm: "Nothing"
Ưu: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Ưu: "Service, timing"
Khuyết điểm: "Didnt love the food ..."
Khuyết điểm: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Ưu: "Liked the movies and entertainment selections."
Khuyết điểm: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Ưu: "Purchase value"
Khuyết điểm: "Economy seats are a bit tight"
Khuyết điểm: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Ưu: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Khuyết điểm: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Ưu: "The food"
Khuyết điểm: "The seats are very tie"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Everything was good"
Khuyết điểm: "Nothing"
Ưu: "Constant service, food, entertainment."
Khuyết điểm: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Ưu: "Entertainment is good, many movies and games for kids."
Khuyết điểm: "Flight attendants are rude."
Ưu: "Entertainment and food was good."
Khuyết điểm: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Ưu: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Ưu: "Service was exceelent and all crew staff were professional and friendly and courteous."
Ưu: "food was very good for such a short flight!!!"
Ưu: "Great airline"
Khuyết điểm: "More leg room is needed"
Khuyết điểm: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
Khuyết điểm: "to hot, very hot!!! ו suffered too much"
Khuyết điểm: "Nothing"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Good overall service"
Khuyết điểm: "The staff could've been more patient"
Ưu: "Food, boarding"
Khuyết điểm: "Leg room was limited"
Khuyết điểm: "Antisematic"
Ưu: "I liked the entertainment options during the flight."
Khuyết điểm: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Ưu: "On time and the crew very friendly"
Khuyết điểm: "Boarding was not very well managed. They did not stick to the proper sequence."
Ưu: "Food was excellent. Service was awesome."
Khuyết điểm: "Nothing."
Khuyết điểm: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Khuyết điểm: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Ưu: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Khuyết điểm: "Nothing."
Ưu: "Crew is amazing, as always"
Khuyết điểm: "Allergic needs were not met"
Ưu: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Ưu: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Khuyết điểm: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Ưu: "Overall, it was a pleasant flight with good food and entertainment."
Khuyết điểm: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."