Food should be better. The service was good. The seat is comfortable.
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Breakfast food has no choice and served seafood rice is really despairing.
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
I like the service. The seat cushion was worn out and very uncomfortable.
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
They are all good,but can’t compare with Japanese airlines
Service is good and food is very nice.
Khuyết điểm: "Menu options, movies"
Ưu: "Great seat, cabin crew was fine."
Khuyết điểm: "Too much confusion trying to just find a shower in the lounge"
Khuyết điểm: "Crew was not very helpful"
Ưu: "Crew was amazing, food was great."
Khuyết điểm: "None"
Ưu: "Amazing crew"
Khuyết điểm: "Perfect"
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was attentive and informative of delays"
Khuyết điểm: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ưu: "Never problems with JAL"
Ưu: "Excelent good service.Staff are friendly."
Khuyết điểm: "Almost i like everything"
Ưu: "Really nice crew, the flight was great."
Khuyết điểm: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Ưu: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Khuyết điểm: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Ưu: "Nice staff."
Khuyết điểm: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ưu: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Khuyết điểm: "Nothing"
Ưu: "Crew was very pleasant"
Khuyết điểm: "Food was fair, not great."
Ưu: "No major disasters, comfortable seats, on time."
Ưu: "Great tasting food, and nearly constant beverage service."
Ưu: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Khuyết điểm: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ưu: "Fast flight"
Khuyết điểm: "No entertainment."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "A meal on a two hour flight is an amazing perk!"
Ưu: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Ưu: "The crew and service."
Khuyết điểm: "No entertainment. No snack either."
Ưu: "JAL is the best airline I've ever flown."
Khuyết điểm: "Food isn't to my liking but was good."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Ưu: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Khuyết điểm: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "Plane is comfortable"
Khuyết điểm: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Khuyết điểm: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Ưu: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Khuyết điểm: "None"
Ưu: "Premium economy is marginally better than economy in terms of seat."
Khuyết điểm: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Khuyết điểm: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Khuyết điểm: "Old entertainment system, terrible food"
Ưu: "It was a quick flight"
Khuyết điểm: "Took over an hour from the time we landed to have luggage at baggage claim."
I'm reall satisfied with ANA.
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Ưu: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Ưu: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Khuyết điểm: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."
Khuyết điểm: "Good"
Ưu: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Ưu: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Khuyết điểm: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Ưu: "Take off and landing was smooth. Stewardesses were very helpful."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Khuyết điểm: "food"
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "I enjoyed the hospitality and attention to detail."
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ưu: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Khuyết điểm: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ưu: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Khuyết điểm: "The entertaiment film needs more variety..."
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "Good food and onboard service."
Khuyết điểm: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "Most of all are good."
Khuyết điểm: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ưu: "Very nice flight attendants"
Khuyết điểm: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Khuyết điểm: "Nothing"
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Love the plane itself. It felt like it was new and it was very comfortable."
Khuyết điểm: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I missed my flight. The customer service agent was awesome!"
Khuyết điểm: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Khuyết điểm: "nothing"
Ưu: "Treated with respect and calmness."
Khuyết điểm: "Wifi should be free"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "All good"
Khuyết điểm: "nothing"
Khuyết điểm: "The seats were uncomfortable to sleep in."
Ưu: "Very efficient, very fast boarding. Crew was polite."
Khuyết điểm: "Flight was delayed for four hours. Missed connecting flight."
Ưu: "Excellent service and food"
Khuyết điểm: "None"
Friendly staff. Could improve on the leg room!
If they had fruits as snacks that would have been nice
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Food was horrible. Flt too crowded. Dirty bathrooms.
information guide where to go next gate.
The crew was very courteous and helpful, great experience!
The staff was great. The food really wasn’t good
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Khuyết điểm: "Crew miss my drink"
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "Super friendly crew. Enough food and drink."
Khuyết điểm: "Reservation online"
Ưu: "Crew was very courteous, went above and beyond."
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Khuyết điểm: "2.5 hour delay"
Khuyết điểm: "Very tight space"
Ưu: "The service is exceptional!"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Khuyết điểm: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ưu: "Staff was polite and accommodating"
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Khuyết điểm: "breakfast was terrible"
Ưu: "Liked everything from service to comfort"
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Khuyết điểm: "No complaints"
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Khuyết điểm: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Khuyết điểm: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Khuyết điểm: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Ưu: "Really enjoy flying first class."
Khuyết điểm: "Excellent"
Ưu: "Everything was great"
Khuyết điểm: "Nothing"
Ưu: "Good entertainment choices."
Khuyết điểm: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Ưu: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Khuyết điểm: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Ưu: "It was standard AA service"
Khuyết điểm: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Ưu: "Crew was tight, friendly, flight comfortable & painless."
Khuyết điểm: "Sat waiting for gate for 30 min"
Khuyết điểm: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Ưu: "The crew was polite and professional"
Khuyết điểm: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Ưu: "On time flight. We were even a little early."
Khuyết điểm: "Those seats are just crammed in there aren’t they?"
Ưu: "Crew was great"
Khuyết điểm: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Ưu: "The flight itself was fine."
Khuyết điểm: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Khuyết điểm: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Ưu: "Crew was good, flight was on time"
Khuyết điểm: "Old plane, no TVs"
Ưu: "Crew was nice"
Khuyết điểm: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Khuyết điểm: "Flight was delayed so had to drive to connecting city just to make it home."
Khuyết điểm: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Ưu: "Pretty standard flight"
Khuyết điểm: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Khuyết điểm: "Ran out of food that I like"
Ưu: "Love FLIGHT WITH AMERICAN AIRLINES."
Ưu: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Khuyết điểm: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Khuyết điểm: "I hate Americans boarding process"
Ưu: "Friendly crew"
Khuyết điểm: "Tight seating leg room non existent."
Ưu: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Khuyết điểm: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Ưu: "Landing and deplaning"
Khuyết điểm: "Literally everything else"
Ưu: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Khuyết điểm: "Gate lady was funny about being pissed about the delay."
Ưu: "Great service in first class"
Khuyết điểm: "N/A"
Ưu: "Seats were too tight and too close together."
Ưu: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Khuyết điểm: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Ưu: "Nothing in particular"
Khuyết điểm: "Outlet did not work"
Khuyết điểm: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Khuyết điểm: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Khuyết điểm: "Same"
Ưu: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Khuyết điểm: "Nothing. Excellent travel experience."
Khuyết điểm: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Ưu: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Ưu: "Staff was great!"
Khuyết điểm: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Ưu: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Khuyết điểm: "the new seats are awful"
Khuyết điểm: "Long delay"
Ưu: "Missed the flight. Money was not refunded."
Khuyết điểm: "Nothing"
Ưu: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Khuyết điểm: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Khuyết điểm: "Uncomfortable seats Crying child"
Khuyết điểm: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Ưu: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Khuyết điểm: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Khuyết điểm: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Khuyết điểm: "Took 2 hrs to get a drink after we took off. Need more help."
Ưu: "The flight was on time and smooth."
Khuyết điểm: "Too many people with carry on luggage."
Ưu: "Wonderful flight.... great crew!"
Ưu: "A quick flight between the two cities."
Khuyết điểm: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Ưu: "The crew was wonderful"
Khuyết điểm: "My flight was severely delayed."
Ưu: "I liked the ticket price."
Khuyết điểm: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Ưu: "The crew was so polite and helpful."
Khuyết điểm: "Nothing could be improved for this short flight!"
Khuyết điểm: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Ưu: "The captain was wonderful"
Khuyết điểm: "The crew were jerks"
Ưu: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Khuyết điểm: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Khuyết điểm: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Ưu: "One if the bathrooms was closed and a second one had no running water."
Khuyết điểm: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Khuyết điểm: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Ưu: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Khuyết điểm: "I didn’t like all the excessive noise from the plane and kids."
Ưu: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Khuyết điểm: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Ưu: "The flight got us back home alive."
Khuyết điểm: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Ưu: "Crews were great, customer service was great! Rescheduled several times due to weather."
Khuyết điểm: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Khuyết điểm: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Ưu: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Khuyết điểm: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Ưu: "a little bit more foot-room than my previous flight on a different airline."
Ưu: "Someone was sick on the flight while baordjng and it took over an hour for clean up.. we were an hour and a half late. Snacks are ridiculous...really? All the airline can offer is a small bag of mixed pretzels? Think you should offer more choice or larger option for a 4 hour flight."
Khuyết điểm: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Ưu: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Khuyết điểm: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Ưu: "Crew were friendly and helpful"
Khuyết điểm: "Seats are tight, food is a few pretzels."
Ưu: "Nothing. Horrible experience all around. Didn't get home till midnight"
Khuyết điểm: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Ưu: "On time. Comfortable"
Khuyết điểm: "Bumpy ride"
Ưu: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Khuyết điểm: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Ưu: "The crew were pretty quick and responsive and the seats were pretty good."
Khuyết điểm: "The dinner was alright but the breakfast was awful. The breakfast was the worst I ever had on a flight and the only thing I found edible were the little cookies that came with it. I had the omelette meal and it made me sick taking even one bite of it and the smell was pretty bad too."
Khuyết điểm: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Ưu: "it was a direct flight"
Khuyết điểm: "nothing"
Ưu: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Ưu: "Nice, big plane"
Khuyết điểm: "The entertainment went out."
Ưu: "The pilots"
Khuyết điểm: "It's united."
Ưu: "Movies were great. Crew was helpful but seemed flustered."
Khuyết điểm: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Ưu: "Nice plane very smooth flight"
Khuyết điểm: "Plane was late and missed connection to Wichita"
Ưu: "Crew and staff were great!"
Khuyết điểm: "Flight was delayed over 3 hours so we had to move to next day."
Khuyết điểm: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Ưu: "On time, friendly crew, bags got through timely"
Khuyết điểm: "Nothing in particular."
Ưu: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Khuyết điểm: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Ưu: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Khuyết điểm: "Delayed flight to Denver and our seats were not together."
Ưu: "Good flight attendants."
Khuyết điểm: "Nothing"
Ưu: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Khuyết điểm: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Ưu: "I liked that 1 out of our four flights had more room & personal tvs."
Khuyết điểm: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Ưu: "WiFi was awesome"
Khuyết điểm: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Ưu: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Khuyết điểm: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Ưu: "The staff was nice"
Khuyết điểm: "There isn't anything I would say that I didn't like. I just would have to say it was overall a good experience"