They ran out of the bibimbap in economy
Ưu: "All are professional."
Ưu: "Staff excellent Flight smooth landing a breeze"
Khuyết điểm: "Food"
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "The crew was lovely as were the littlebthibgs like slippers."
Khuyết điểm: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Ưu: "Crews are always super well trained."
Khuyết điểm: "Between continental flight need more movies, in my perspective"
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Nice cabin crews"
Khuyết điểm: "Should serve more water because it's a long flight"
Ưu: "Good food. Good communication."
Khuyết điểm: "More water."
Ưu: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Khuyết điểm: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Ưu: "Great leg room even for tall person. Food is good and there's enough choices."
Ưu: "Crew, Food, Boarding, Entertainment."
Khuyết điểm: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Ưu: "Not long waiting for the flight."
Khuyết điểm: "Flight was delayed a bit."
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Khuyết điểm: "Food and entertainment were not offered so I can’t rate them."
Khuyết điểm: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ưu: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Khuyết điểm: "Very limited movie/entertainment selection."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Khuyết điểm: "Landings were a little rough..."
Ưu: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Khuyết điểm: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "The entertainment system and choices were top notch!"
Khuyết điểm: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Ưu: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Khuyết điểm: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Khuyết điểm: "late departure"
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Ưu: "Great smooth flight!"
Ưu: "The service"
Khuyết điểm: "The width of the seats"
Ưu: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Khuyết điểm: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Ưu: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Great food and smooth flight"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "They are family oriented."
Khuyết điểm: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Ưu: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Khuyết điểm: "Nothing negative what so ever."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "see above"
Khuyết điểm: "Would love more Movie and TV options, especially light of the length of the trip"
Ưu: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Khuyết điểm: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "There was loads of entertainment during flight , food was great and crew was friendly."
Ưu: "Fairly smooth boarding, no problems with luggage."
Khuyết điểm: "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Khuyết điểm: "Overall flight was good except the long 12 hours stop in Korea was killing us. Maybe it's ok if just one on the way not back and forth of the flight."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Staff are very accomodating. I am very satisfied with the service. Price of the plane ticket is affordable
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "the Crew as always on ANA flights is amazing"
Ưu: "The crew took care of us during a strange virus affected flight."
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Ưu: "Food, seat comfort, service"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Khuyết điểm: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Khuyết điểm: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Khuyết điểm: "Good"
Ưu: "One of the best service! Thank you!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "The crew are so courteous and helpful."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Very polite staff"
Khuyết điểm: "The curry made me sick and the movies were outdated."
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Ưu: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Khuyết điểm: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Ưu: "Ease of boarding; large overhead bins; relatively comfortable seats"
Khuyết điểm: "Packed plane - every seat taken"
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Ưu: "Very comfortable plane and excellent service."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Ưu: "Staff are very attentive and helpful; the entertainment system is top class"
Khuyết điểm: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Khuyết điểm: "Not enough English movies/tv shows"
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
Ưu: "Service in a air."
Khuyết điểm: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Khuyết điểm: "Nothing in particular"
Friendly staff. Could improve on the leg room!
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
Food was horrible. Flt too crowded. Dirty bathrooms.
Ưu: "The crew was excellent, respectful and helpful."
Khuyết điểm: "Boarding by bus is poor"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "The person next to me had a distinct body odor."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Crew is attentive to our needs"
Khuyết điểm: "NA"
Ưu: "SQ always the best service"
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "Seat was very comfortable, crew was very nice,"
Khuyết điểm: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Got bumped to Business Class"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Very comfortable"
Khuyết điểm: "I don’t see anything I didn’t like"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The desserts. The bun."
Ưu: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "everything, excellent job"
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Khuyết điểm: "Nothing"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Khuyết điểm: "old facilities"
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Khuyết điểm: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
Ưu: "Everything was great!"
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "Comfortable plane and a good price"
Khuyết điểm: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Ưu: "The flight"
Khuyết điểm: "Nothing everything was good"
Ưu: "Wide variety of entertainment choices made time go much faster."
Khuyết điểm: "Good"
Khuyết điểm: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Ưu: "Food, crew, handicap assistant, stewardess"
Khuyết điểm: "No screen/tv"
Ưu: "the headphone was so great that i was away from the noise, and i do had a good sleep on the plane."
Khuyết điểm: "it’s a pity that i missed the hot snack of premium economy."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Khuyết điểm: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Ưu: "Even for a short flight there was a nice meal! Fantastic!"
Ưu: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Khuyết điểm: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Very friendly and helpful flight attendants!"
Khuyết điểm: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Khuyết điểm: "No food service until last hour of flight. No drink or offered."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Good staff, new planes, polite and efficient"
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
Khuyết điểm: "Even though it was no big deal, would have loved a usb charging outlet."
Ưu: "Crew very helpful and provide good service"
Khuyết điểm: "Rehydrated food"
Khuyết điểm: "They damaged my luggage"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "The entertainment is ok"
Khuyết điểm: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Ưu: "Affordable efficient"
Khuyết điểm: "Food just so so"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flights were delayed taking off from LAX and Taipei."
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Khuyết điểm: "offer water more often"
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Khuyết điểm: "Nothing! It was great!"
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Ưu: "The crew was nice. We did get dinner and breakfast which had decent selections for both."
Khuyết điểm: "The airplane got so dry at one point I felt like I couldn't breathe. The entertainment wasn't updated from the last time I was on the plane so I had seen everything. This flight had earphones which kept falling out of my ears and even at full volume, it was still too low. It was super cold on this flight compared to other flights too."
Ưu: "Boarding was well organized and the crew was very nice."
Khuyết điểm: "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
Ưu: "On both way of my flight, it delayed one hour every time."
Khuyết điểm: "The economy class seats are too narrow and crammed."
Ưu: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Khuyết điểm: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Ưu: "I liked the large selection of movies and TV shows."
Khuyết điểm: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Ưu: "The second leg of a trip (Taipei to SFO) was on a newer plane. Staff were courteous and prompt."
Khuyết điểm: "Original flight was delayed. I was placed on another airline, but heavy weather delayed this by a bit over an hour. Somehow a very tight connection still was met, but my baggage did not make the connection. So far (one day later) they have located one of my bags and said it will be delivered soon. The other is still missing."
Ưu: "Found another flight with another airline for the first leg. Seemed fairly well organized, safe, and well run."
Khuyết điểm: "Baggage didn't make the connection. It was nice that they were able to find a flight, but in this case I would have been just as happy to wait a day and not rush to a new connection, and (so far) not have all my luggage."
Khuyết điểm: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
The plane was data and 1st class was no different than coach on my first leg! The food was ok.
Flight departed and arrived on time. Shocking as this has never happened with Delta! We were thrilled and hope it happens again next trip! Atlanta seems to be the worst place we have to fly in and out of as there is always a delay. I never plan a trip with less than a 90 min layover there because of their issues so this was a treat!
No complaints. Good overall.
Arrived early. Smooth ride.
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
Khuyết điểm: "Nothing short"
Khuyết điểm: "Slat Lake is not good for mobility challenged people."
Khuyết điểm: "Cleanliness"
Ưu: "Felt safe and sanitary"
Ưu: "Crew was awesome! Service was quick!"
Khuyết điểm: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Ưu: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Khuyết điểm: "Get our bags to us in the morning"
Ưu: "Very friendly cabin attendants. Especially Irene."
Khuyết điểm: "Food was poor. I would prefer a good piece of cheese or fruit."
Khuyết điểm: "Smelled like poop the entire flight. Actual poop in the lavatory."
Ưu: "Seats too small"
Khuyết điểm: "Crappie entertainment. Never figured out how to login on phone,"
Khuyết điểm: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Ưu: "Crew is always friendly"
Khuyết điểm: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Ưu: "On time"
Khuyết điểm: "Flight attendants not friendly"
Ưu: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Khuyết điểm: "Actual flights flying on time. What a mess!"
Khuyết điểm: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Ưu: "The crew was amazing"
Khuyết điểm: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Khuyết điểm: "Boarding was a little confusing with seats not being assigned ahead of time"
Ưu: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Khuyết điểm: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Khuyết điểm: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Free WiFi"
Khuyết điểm: "Dirty bathroom on the plane."
Khuyết điểm: "No food or drinks"
Ưu: "Excellent attendants. Smooth boarding and on time flight."
Ưu: "Good service. And good features. Enough space in seats in first class."
Ưu: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Khuyết điểm: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Ưu: "Entertainment on first flight"
Khuyết điểm: "Food, no smoking at Minneapolis airport"
Ưu: "The service was impeccable as always"
Ưu: "nice people"
Khuyết điểm: "need more food and drinks"
Ưu: "That i survived"
Khuyết điểm: "Cramped no entertainment cofée was nasty"
Khuyết điểm: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Khuyết điểm: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Ưu: "Delta is the best airline by far."
Khuyết điểm: "My bag did not make the connection even though there was almost 4 hours layover... :("
Khuyết điểm: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Khuyết điểm: "Was not a wheelchair waiting for Wallace."
Ưu: "I liked the plane being on time & a smooth flight. The crew was great too."
Khuyết điểm: "N/A"
Khuyết điểm: "no access to sky club"
Khuyết điểm: "requirement to wait for seat assignment until at the gate"
Ưu: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Khuyết điểm: "Everything was perfect. Nothing negative to report."
Ưu: "The crew was great, boarding and exit went smoothly."
Khuyết điểm: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Khuyết điểm: "Very rude flight attendant - unnecessary attitude"
Ưu: "The crew & my seat"
Khuyết điểm: "The movie offerings & the snack offerings."
Khuyết điểm: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Ưu: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Khuyết điểm: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Ưu: "The airplane"
Khuyết điểm: "Poor food"