Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Boarding procedures are very inefficient and disorganised at the gate. Not sure why Indigo doesn't utilise and enforce a zonal boarding system. Passengers were transported by bus to aircraft on tarmac which once again made for a very disorganised system. Passengers rushed towards the boarding ramps where IndiGo staff then indicated that passengers from rows 1-15 would board at the front while those from 15 onwards would board from the rear. Passengers could have been transported to the aircraft based on their assigned rows in the first place to smoothen the procedure.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
On time flight, baggage came out fast. Overall good experience
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Ưu: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Khuyết điểm: "Pretty satisfied"
Ưu: "I liked the fact that it was a direct flight"
Khuyết điểm: "Little more customer satisfaction"
Khuyết điểm: "All good"
Ưu: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Khuyết điểm: "if the cabin crew had been a little more cooperative, this flight could have been better"
Ưu: "Crew was amazing, & purchased food was extraordinary quality."
Khuyết điểm: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Ưu: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Khuyết điểm: "Co passengers"
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Ưu: "Always ahead of scheduled arrival in my last few flights. Love it"
Khuyết điểm: "Nothing I didn't like"
Ưu: "Punctuality, and cleanliness."
Khuyết điểm: "No comments."
Khuyết điểm: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Khuyết điểm: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Ưu: "Amazing crew"
Khuyết điểm: "Offers"
Khuyết điểm: "Waited close to an hour for collecting baggage at the terminal"
Khuyết điểm: "Legspace for passengers"
Ưu: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Khuyết điểm: "We asked one of our hand bags to be checked in. But was told we will be charged."
Ưu: "Reached before time!"
Khuyết điểm: "Flight delayed and no info"
Ưu: "Flight Stewart’s Response"
Khuyết điểm: "Ground staff highly untrained & indifferent"
Khuyết điểm: "Nothing to remark"
Ưu: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Khuyết điểm: "Delay from in DEL caused a missed connection."
Khuyết điểm: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Ưu: "It was on time and the staff were courteous"
Khuyết điểm: "Every now and then Indigo's website has challenges"
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "Crew tried to be helpful and friendly."
Khuyết điểm: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Ưu: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Khuyết điểm: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Ưu: "Punctual and no frills flight, I would go again."
Khuyết điểm: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Khuyết điểm: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Khuyết điểm: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Ưu: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Khuyết điểm: "Food out of stock"
Ưu: "Nice crew, speedy boarding"
Khuyết điểm: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Ưu: "Flight was on time."
Khuyết điểm: "Nothing"