Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Iowa
vn.kayak.com cũng có sẵn bằng tiếng Anh. Visit site in English.
Mùa thấp điểm
|Tháng Mười||Thời điểm tốt nhất để tránh đám đông với mức giá trung bình giảm 6%.|
Mùa cao điểm
|Tháng Mười hai||Thời gian bay phổ biến nhất với mức giá tăng trung bình 17%.|
Giá trung bình cho khứ hồi
|26.023.008 ₫||(giá trung bình cho 2 tuần qua)|
Giá tốt cho khứ hồi
|11.755.586 ₫||trở xuống|
Giá tốt cho một chiều
|8.470.399 ₫||trở xuống|
KAYAK là công cụ tìm kiếm du lịch. Điều đó nghĩa là chúng tôi dò khắp các trang web để tìm ra những mức giá tốt nhất mà chúng tôi có thể tìm thấy cho người dùng. Với hơn 2 tỉ lượt truy vấn chuyến bay được xử lí hàng năm, chúng tôi có thể hiển thị nhiều mức giá và phương án cho các chuyến bay từ Iowa đến Việt Nam.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu của thời điểm đã qua nhằm quyết định xem liệu giá cho chuyến bay đến Việt Nam từ Iowa có thể thay đổi trong vòng 7 ngày không, do đó du khách biết được liệu có nên chờ hay là nên đặt vé ngay giờ.
KAYAK Mix cho phép bạn kết hợp hai vé một chiều để tiết kiệm tiền so với loại vé khứ hồi truyền thống. Bạn khi đó có thể bay đến Việt Nam với một hãng bay và chiều về bay đến Iowa với hãng bay khác.
Đôi khi ngày đi không cố định. Nếu ngày đi bạn muốn có thể dao động, ngày linh hoạt sẽ cho bạn tất cả các phương án khi bay đến Việt Nam từ Iowa tối đa 3 ngày trước/sau ngày bạn muốn. Bạn khi đó có thể chọn chuyến bay phù hợp mình nhất.
Điểm theo đánh giá của khách hàng KAYAK
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Khuyết điểm: "Better seats and food. More water please"
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Ưu: "One of the best service! Thank you!"
Ưu: "Loved from the booking on kayak and all the services provided by the airline until landing."
Khuyết điểm: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Staff Many empty seats"
Ưu: "Great service, on time."
Khuyết điểm: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was ok."
Ưu: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Ưu: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Khuyết điểm: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Khuyết điểm: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Khuyết điểm: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Ưu: "Attendants were friendly."
Khuyết điểm: "Flight was late."
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ưu: "It was short."
Khuyết điểm: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Khuyết điểm: "meal choices"
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Khuyết điểm: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Ưu: "Great customer service and very kind staff!"
Ưu: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Khuyết điểm: "N/A"
Ưu: "Treated with respect and calmness."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Khuyết điểm: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Ưu: "Not overcrowded"
Khuyết điểm: "Short flight, needed to purchase food"
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Ưu: "Time no delayed, Crew very nice, Nice and clean aircraft."
Khuyết điểm: "No ice cream serve on board"
Ưu: "The crew of ANA is specacular."
Khuyết điểm: "These are slightly better than economy seats."
Ưu: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Khuyết điểm: "Food"
Ưu: "Seat comfortable"
Khuyết điểm: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Khuyết điểm: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Ưu: "Crew was very friendly"
Ưu: "Amazing crew. Great service in economy."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was amazing. Made traveling with infant little less harder."
Khuyết điểm: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "The crew was very friendly and helpful throughout the flight"
Khuyết điểm: "The boarding process in Chicago wasn’t great. Zones were not used"
Ưu: "Great crew and front desk"
Ưu: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Khuyết điểm: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Ưu: "They are the best"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "Qatar airways is the best company"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Ưu: "great service from flight attendnants."
Khuyết điểm: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Ưu: "The crew was friendly and helpful. And the food choices were good."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Ưu: "Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines."
Ưu: "12 hrs transit must give Hotel, without Hotel it was bad!"
Khuyết điểm: "More than 10 hrs transit must give Hotel !!"
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Ưu: "Plane, crew, boarding"
Khuyết điểm: "Coach class is not for long haul flights"
Ưu: "It was actually on time."
Ưu: "Everything!!!! The best airline in the world!"
Khuyết điểm: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Ưu: "Good attitude from staff"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Ưu: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Economy treated like first class!"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Seat cushion was hard for long flight time!"
Ưu: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Khuyết điểm: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Ưu: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Ưu: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Khuyết điểm: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Ưu: "Comfortable wide seats, good service"
Ưu: "Qatar Airways is always impressing"
Khuyết điểm: "Nothing at all"
Ưu: "The staff was good and food as well had a great trip"
Ưu: "Miserable all around experience"
Khuyết điểm: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Khuyết điểm: "Nothing evething is ok"
Ưu: "The crew was incredibly attentive and helpful."
Ưu: "Good movie selection on the touch screens"
Khuyết điểm: "The new self scan at boarding took awhile for each time to read the phone or paper boarding pass. The crew, specifically the lady with big hair, was not in a good mood. Super narrow seats!"
Khuyết điểm: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Ưu: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Ưu: "First class, good food, quiet and comfortable"
Khuyết điểm: "People traveling with "emotional support animals" should board LAST, not first"
Khuyết điểm: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Ưu: "Everything was excellent"
Ưu: "It was standard AA service"
Khuyết điểm: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Khuyết điểm: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Ưu: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Khuyết điểm: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Khuyết điểm: "Flights were crazy, our plane was delayed over an hour while we were already boarded due to low fuel. We also circled around the air which caused at least 13 other people to miss the connecting flight to Vegas by three minutes and they could not hold the plane."
Khuyết điểm: "Less boarding groups"
Ưu: "The crew was amazing, considering the late flight & full plane."
Khuyết điểm: "Took forever to get the bags"
Khuyết điểm: "TSA"
Ưu: "Everything was perfect"
Khuyết điểm: "Baggage was not that faster but was still okay Although improvements will be great"
Ưu: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Ưu: "Got bumped up to main cabin extra for free whiskey"
Khuyết điểm: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."
Khuyết điểm: "The flight attendant was awful. She didn’t even serve me drink and snack."
Ưu: "Would fly again- irritated at how does a flight manage to get overbooked"
Khuyết điểm: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Ưu: "Nice staff"
Khuyết điểm: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Khuyết điểm: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Ưu: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Khuyết điểm: "40 minutes maintenance delay."
Khuyết điểm: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
Khuyết điểm: "The worst flight we ever been. Delayed for a long time. We wasted our two days of vacation."
Ưu: "They rerouted me so I at least salvaged some of my trip."
Khuyết điểm: "They rerouted me for no reason making me miss my reunion."
Khuyết điểm: "Bought 2 tickets but seats weren’t together poor service"
Ưu: "The seat was comfortable."
Khuyết điểm: "The engine noise was loud."
Ưu: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Khuyết điểm: "A long delay. Patience is everything and the staff and crew were very friendly."
Ưu: "Staff and Entertainment"
Khuyết điểm: "Back row, but someone has to sit there :)"
Khuyết điểm: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Ưu: "This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable."
Khuyết điểm: "Flight got canceled for over a week."
Ưu: "Smooth flight, on time!"
Khuyết điểm: "No food offered on 1st leg, but it was on the menu card."
Khuyết điểm: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Ưu: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Khuyết điểm: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Ưu: "There was a TV. Crew was friendly and professional."
Ưu: "The crew was friendly and speed of flight was better than expected."
Khuyết điểm: "Rows are very cramp."
Ưu: "The options for entertainment were great."
Khuyết điểm: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Khuyết điểm: "2 hours late. Kept moving the boarding time by 10min"
Ưu: "Very timely. Boarding, take off, landing - all on time"
Khuyết điểm: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Ưu: "Ok flight"
Khuyết điểm: "Not iberia"
Khuyết điểm: "Everything was great."
Ưu: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Khuyết điểm: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Khuyết điểm: "This is a Airline petty poor in service they don´t care about the costumer i just fly true they when i dont have any other option"
Ưu: "The smooth flight."
Ưu: "that I was finally able to go home"
Khuyết điểm: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."
Khuyết điểm: "All went smoothly for this short trip. I booked several weeks ahead but still couldn’t get nonstop from STS to SAN."
Ưu: "The on-time arrival"
Khuyết điểm: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Ưu: "Professionalism. Didn't like the layover but the second part ofthe flight went smoothlythe pilot made us feel safe and relaxed pointed out the light show on the left. Which was a lightning storm it was beautiful. And we got to little rock safely"
Ưu: "Quick and easy"
Khuyết điểm: "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."
Ưu: "The gentleman at the baggage check-in kiosk was outstanding. UA needs more employees like him!"
Ưu: "Food tasted great, pilot did great job, bathroom easily available, cabin service reasonable."
Khuyết điểm: "Unable to sleep, too uncomfortable"
Ưu: "I fly with United often, even before United was United when they were still Continental. I remember the seats being more comfortable and having a few more inches of room. I sat in the last row out of my own choosing because the middle seat was empty. However, I didn’t realize the last row seats don’t recline. I was just glad the flight was only two hours long."
Khuyết điểm: "No free entertainment. You have to pay for everything now. The seats are smaller than what I remember."
Ưu: "Flight was delayed 90 mins; I was not concerned but understandably some folks were not so happy. Everything else was great."
Khuyết điểm: "my checked luggage was delayed a day"
Khuyết điểm: "The pane was obviously old and interior parts were barely staying on. The seats were rundown and very uncomfortable. The power outlets were not functional."
Ưu: "Mostly a good experience."
Khuyết điểm: "The WiFi and TV touchscreen were broken and some of the crew were a bit short with me when I was trying to order snacks and drinks during the flight."
Ưu: "Cool crew"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "I was charged twice for my ticket"
Ưu: "Ample leg room, not just meat"
Khuyết điểm: "Would like to purchase everything at beginning, keeps surprise out of the cost. Seems like i could not get my sests."
Ưu: "The crew"
Khuyết điểm: "The automation of the check in to print luggage tags Crammed seats in regular economy Malfunction of entertainment screen Food was awful and only beer and wine were for free"
Ưu: "Nice plane and the boarding was super quick, I don't mind The new skinnier seats."
Khuyết điểm: "Rude staff, couldn't be bothered with interacting with people."
Ưu: "Non-stop, new plane"
Khuyết điểm: "Seat comfort is worse then on older planes, narrow aisles make getting to your seat a chore. Poorly placed service buttons in armrests constantly cause erroneous flight attendant calls, reclining the seat causes the knee crush. Wow, United execs should really try their offerings"
Khuyết điểm: "Was surprised to receive dinner and wished they had not served so we could have more quiet time."
Khuyết điểm: "Customer service is Zero."
Khuyết điểm: "Card reader for direct tv didn't work"
Khuyết điểm: "The crew was rude and often in helpful. This is a continuing trend on United and I will not fly united again"
Ưu: "All went seamlessly. Except for WiFi not working. Thank goodness for books!"
Khuyết điểm: "No WiFi"
Khuyết điểm: "Took too long to get baggage"
Ưu: "Being Asian, I consider myself lucky that my United flight wasn't overbooked or else I might have been forcibly removed from my seat and dragged out of the aircraft like a sack of potatoes with a bloody nose, and then United CEO adding insult to injury by apologizing to all the passengers in the flight EXCEPT me. Outrageous. I have flown almost 2 million miles on United but this ugly inexcusable incident gives me serious doubts about this airline's true character."
Ưu: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Khuyết điểm: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Khuyết điểm: "No fee for movies on international flight"
Ưu: "Friendly , professional staff"
Khuyết điểm: "The seats were tight , which made it uncomfortable."
Khuyết điểm: "I was supposed to be home by now, but instead I'm sitting in an airport in Houston writing a review about how ducky this flight experience has been. Delays delays delays. Nothing to eat because all the restaurants are closed. Can't go anywhere because nobody knows what is happening and "it could be any minute now." Two hours later... still here."
Ưu: "Spacious seating and free movies on the seat back display made the flight enjoyable."
Khuyết điểm: "Having to check every over head bing, hoping to find an overhead bin to put my luggage in. Luckily the flight crew was great and found me a space in 1st class to put my things. Really great flight crew made the difference in this flight"
Ưu: "I liked that the entertainment on board worked well for the first time since last few flights. The crew was very curious. Thank you."
Khuyết điểm: "I was disappointed with the united club turning me down in Newark. For the second time I tried using my day passes, and they weren't accepting them... They had huge signs that day passes aren't accepted..."
Ưu: "I liked the free Internet and movies you can watch during the flight"
Khuyết điểm: "Cancelled flight"
Ưu: "Comfort. Economy plus was only $75 at check in. Well worth it for the leg room."
Khuyết điểm: "They didn't offer pillows for a 4 hour non stop flight. I would have slept much better with a pillow"
Ưu: "quick flight and good landing"
Khuyết điểm: "Do flights ever come on time??"
Khuyết điểm: "Free entertaiment. Not only pay"
Ưu: "Great service"
Ưu: "Not much to like. The crew was great, pillows and blankets in economy plus were useful as the plane was cold."
Khuyết điểm: "Big problem with the design of the attendant call button located in the armrest. Passengers were constantly inadvertently turning them on when doing the very natural thing of leaning on the arms. Every time this happened, multiple chimes went off. At any given time there were at least 6 activated. To make matters worse, the personal entertainment system wasn't working, so we had no movies for the kid on a 4 hour flight and had to listen to the chiming. Wow."
Khuyết điểm: "Seats were uncomfortable, no TVS & food was horrible"
Ưu: "The crew was pleasant, the captain was friendly, the chairs were comfortable, and the entertainment options were perfect."
Khuyết điểm: "I had switched airlines, and before boarding, I had to receive a new boarding pass for United, but it was unclear that I had to do this beforehand. The food seemed to be minimal and not thought out."
Khuyết điểm: "The flight was operated by United, but there was no clear indication that it was so and so checking in at the Lufthansa desk was pointless. Seats are extremely tight and the entertainment system is outdated."
Khuyết điểm: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Ưu: "That despite leaving late we arrived on time."
Khuyết điểm: "The delays due to unorganization."
Ưu: "I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "It was a smaller plane but was roomier than the jet on the next leg of our trip!"
Khuyết điểm: "Temperature in the plane was way too cold!!! I didn't rate entertainment higher because we didn't use it...we read our books."
Ưu: "Okay crew."
Khuyết điểm: "Cramped, uncomfortable seating. Departure time and gate changes."
Khuyết điểm: "I got stuck with a 2 hours delay flying into Dallas and then another 2 hours delay flying back to Newark. Worst experience ever with United Airlines. Couldn't even get a complimentary of any sort and missed 2 events which was very disappointing."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Khuyết điểm: "Late departure."
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Tăng cường vệ sinh
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