Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Nothing much to expect for an hour flight
Ưu: "Best in the world, as always."
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ưu: "The service was excellent"
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Khuyết điểm: "Way too cold"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "Nice and attentive crew"
Khuyết điểm: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Ưu: "Efficient, comfortable."
Ưu: "Ease of check in, very quick."
Khuyết điểm: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "All the crews were friendly and helpful!"
Khuyết điểm: "I wanted to watch Hindi movies with subtitles..."
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "crew was very polite and cheerful."
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Cabin crew are always great"
Khuyết điểm: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ưu: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Khuyết điểm: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ưu: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -Not much leg room"
Ưu: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Khuyết điểm: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Business with Malaysia was an absolute pleasure.
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Ưu: "Terrible airline company. It’s a ripoff!"
Khuyết điểm: "Honesty. Ripoff!"
Khuyết điểm: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Khuyết điểm: "Not being cancelled and delayed"
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Ưu: "The food"
Khuyết điểm: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Ưu: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Khuyết điểm: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Khuyết điểm: "Frustrated"
Ưu: "Everything was good about this flight"
Khuyết điểm: "They need to have at least 5 to 10 vegetarian meal on board."
Ưu: "Window seat was good for enjoy very wonderful outside view."
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "Some staff were good others could not be bothered."
Khuyết điểm: "Nicer staff"
Khuyết điểm: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Khuyết điểm: "Flight delay announcement could have been made much earlier"
Khuyết điểm: "Toilets should never be wet."
Khuyết điểm: "No seat back entertainment. Very old plane."
Khuyết điểm: "Seat, food, service"
Ưu: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Khuyết điểm: "maintenance work not manage well"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "The hospitality of the staff Smooth sailing process"
Khuyết điểm: "The food and the seats and leg room is too small especially for larger people"
Khuyết điểm: "The air con totally not cold!"
Ưu: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Khuyết điểm: "Nothing for this trip"
Ưu: "Hard landing which gave passangers a shock."
Ưu: "Everything. Just a simple, very short haul flight: nothing too complicated."
Khuyết điểm: "There was nothing to fault."
Khuyết điểm: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Khuyết điểm: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
Khuyết điểm: "Food Seats cramped"
Khuyết điểm: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Khuyết điểm: "All good, short flight"
Ưu: "Attendants were kind."
Khuyết điểm: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Ưu: "Easy and efficient boarding"
Khuyết điểm: "Too hot onboard"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Khuyết điểm: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Ưu: "The entertainment, seat spacing"
Khuyết điểm: "The gate"
Ưu: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Khuyết điểm: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Khuyết điểm: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Khuyết điểm: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Khuyết điểm: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "Massage chair, very relaxing for long hour journey"
Khuyết điểm: "No alcohol"
Ưu: "On time flights, comfortable seats and good onboard service"
Ưu: "On time departure system works"
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Ưu: "the girl next to me was flirty"
Khuyết điểm: "the girl next to me could have offered her number..."
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Ưu: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Ưu: "so far so good. no complain."
Khuyết điểm: "short trip okay . everything great. keep up the good job."
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Ưu: "Quick turnaround."
Khuyết điểm: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Ưu: "Good service, nice nasi lemak"
Khuyết điểm: "None"
Khuyết điểm: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Ưu: "Staff were very helpful and friendly. Even let me off some money for a drink"
Khuyết điểm: "Checking in took way longer than needed"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Ưu: "Pleasant counter service at the terminal."
Khuyết điểm: "Half hour late"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "ドリンクの値段が高い"
Ưu: "Overall in flight experience quite good."
Khuyết điểm: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Ưu: "The crew and the foods are awesome."
Khuyết điểm: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Ưu: "Awesome services - on the air and on the ground"
Khuyết điểm: "Can't think of any"
Ưu: "Politeness of the crew. Welcoming you with a smile"
Khuyết điểm: "Delay. So many delay"
Ưu: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Khuyết điểm: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Ưu: "On time.. .short flight"
Khuyết điểm: "Cramped seats"
Ưu: "The cabin crews were friendly and helpful."
Khuyết điểm: "Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived."
Khuyết điểm: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
Ưu: "The price"
Khuyết điểm: "You don't even get water"
Ưu: "Good because of direct flight"
Ưu: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Khuyết điểm: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Ưu: "First time I've flown with them. I was very impressed"
Khuyết điểm: "I liked everything"
Ưu: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Ưu: "On time Arrived early"
Khuyết điểm: "All ok"
Khuyết điểm: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Khuyết điểm: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
Ưu: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Khuyết điểm: "Nothing to complain about. Everything went as seamless as a flight can be."
Ưu: "Great service and amazing food !"
Ưu: "Friendly staff."
Khuyết điểm: "Ridiculous that you have to pay for water. No direction for boarding."
Ưu: "Good price - efficient transportation"
Khuyết điểm: "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
Ưu: "cant think of anything."
Khuyết điểm: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."
Khuyết điểm: "Seat too close no lrg room."
Ưu: "The food"
Khuyết điểm: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Ưu: "Low price...friendly, courteous, helpful staff..."
Khuyết điểm: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."