Delays in boarding and takoff
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Food for Dinner was repeated in the next lunch too.
They lost my baggage, if that can be improved it would be 5 star
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ưu: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Khuyết điểm: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "Singapore airlines never disappoints"
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ưu: "The crew was great as usual. The food was good"
Khuyết điểm: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Khuyết điểm: "N/A"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "Brand new aircraft, excellent service and food"
Khuyết điểm: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "The desserts. The bun."
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "Amazing service and comfortable lay flat bed"
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Ưu: "Crew was very friendly and good service."
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "everything, excellent job"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Khuyết điểm: "I have no complaint"
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Ưu: "It was a standard flight"
Khuyết điểm: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Khuyết điểm: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ưu: "On time, clean smooth ride. Landed early!"
Ưu: "Brilliantly safety-conscious crew but very personable."
Khuyết điểm: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Khuyết điểm: "I understand that the crew was probably tired, but I believe they can be friendlier."
Ưu: "Crew are efficient and friendly"
Khuyết điểm: "Portion of food could have been slightly bigger"
Ưu: "Good and being on time"
Khuyết điểm: "So far so good for its price"
Ưu: "Good meal"
Khuyết điểm: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Ưu: "Lovely people. Lovely service. Good food."
Khuyết điểm: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Khuyết điểm: "An hour delay for no expressed reason is not acceptable."
Ưu: "Nothing apart from kind crew"
Khuyết điểm: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ưu: "Airfare was reasonably priced."
Khuyết điểm: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Khuyết điểm: "Nothing negative"
Ưu: "friendliness of staff"
Khuyết điểm: "Entertainment program was boring, leg space limited"
Khuyết điểm: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Ưu: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Khuyết điểm: "There wasn’t any tv to watch and not by way of magazines either."
Khuyết điểm: "Getting our bags took a long time"
Ưu: "Good services"
Khuyết điểm: "Good service and comfortable"
Ưu: "Seats were comfy and staff helpful and nice."
Khuyết điểm: "$60 charge for 10 kilos overweight limit. This is terrible."
Khuyết điểm: "We did not receive any information as to why our flight was late."
Ưu: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Khuyết điểm: "Vegetarian food option"
Ưu: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Khuyết điểm: "Loved everything"
Ưu: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ưu: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Khuyết điểm: "None."
Khuyết điểm: "Delay"
Ưu: "We arrived safely"
Khuyết điểm: "They kept canceling flights. Bad service would not fly again."
Ưu: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Khuyết điểm: "No entetainment, food just a pretty untasty sandwich"
Ưu: "On boar meal was great. Customer service was outstanding!"
Khuyết điểm: "They don't offer more flights!"
Ưu: "Ground and in flight service, food, aircraft"
Ưu: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Khuyết điểm: "Nothing that I can think of."
Ưu: "Quick flight"
Khuyết điểm: "40 minute delay"
Khuyết điểm: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Ưu: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Khuyết điểm: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Ưu: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Khuyết điểm: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ưu: "Everything was first rate and efficient"
Khuyết điểm: "Nothjng"
Ưu: "Great flight. On time. The crew was polite and professional. Nice experience."
Ưu: "Overall everything was good except meal option"
Khuyết điểm: "Not having vegetarian snack or meal"
Khuyết điểm: "The price. This flight specifically was more expensive than others"
Khuyết điểm: "Food was with meat."
Ưu: "New and comfortable plane."
Khuyết điểm: "Last call came much earlier than described at check in"
Ưu: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Ưu: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Ưu: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Khuyết điểm: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Ưu: "Very clean and comfortable. Super friendly cabin crew."
Khuyết điểm: "Somehow the main handle on my baggage on wheels was damaged"
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
Smooth boarding take off before time and arrived 23 minutes before TIME.
Clean cabin, efficient crew.
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Ưu: "Basically nothing"
Khuyết điểm: "They should do announcements properly, and the crew attitude is awful."
Khuyết điểm: "Priority boarding for parents with kids."
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "No comments."
Khuyết điểm: "Co passengers"
Ưu: "nothing, they did provide us with refreshments for flight delay."
Khuyết điểm: "everything has to be improved"
Ưu: "Crew was good."
Khuyết điểm: "Seating could be better. the cushions would come off"
Ưu: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Khuyết điểm: "Worst crew. Very arrogant"
Khuyết điểm: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Khuyết điểm: "Check in swiftness"
Ưu: "On time, comfortable seats, friendly crew."
Khuyết điểm: "Could have been on time"
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Khuyết điểm: "Flight was on time. Crew were professional."
Ưu: "Very efficient transport to/from craft. Staff very helpful"
Khuyết điểm: "Flight was delayed"
Ưu: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Khuyết điểm: "The crew, Cleanliness"
Ưu: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Khuyết điểm: "We asked one of our hand bags to be checked in. But was told we will be charged."
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Khuyết điểm: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "My seat cushion was flattened but otherwise a nice flight!"
Khuyết điểm: "Nothing to remark"
Ưu: "The crew and the boarding was sufficient."
Khuyết điểm: "Seats were not comfortable, the snacks were marginal."
Ưu: "Very smooth trip. Efficient control"
Khuyết điểm: "Boarding was late so flight was 20 minutes late at Delhi"
Ưu: "The people"
Khuyết điểm: "The seats, it was too warm. Being herded into busus like cattle."
Ưu: "On time and before time"
Khuyết điểm: "Flight was two hours late"
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "It was on time and the staff were courteous"
Khuyết điểm: "Every now and then Indigo's website has challenges"
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Ưu: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Khuyết điểm: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Ưu: "Punctual and no frills flight, I would go again."
Khuyết điểm: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Ưu: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Khuyết điểm: "Heat"
Ưu: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Khuyết điểm: "Food out of stock"
Khuyết điểm: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Ưu: "Flight was on time."
Khuyết điểm: "Nothing"
Ưu: "Staff and service. Efficient travel time."
Khuyết điểm: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Ưu: "Nothing that i liked"
Khuyết điểm: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Ưu: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Ưu: "Seats are very nice."
Khuyết điểm: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Ưu: "Worst airline"
Khuyết điểm: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Khuyết điểm: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Khuyết điểm: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Ưu: "The staff was really nice when I asked for the green tea they make sure you get it"
Khuyết điểm: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Khuyết điểm: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Khuyết điểm: "Better range of entertainment as the options were a bit dated and mediocre"
Ưu: "Helping and immediate response."
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "The people at the check-in desk."
Khuyết điểm: "A light snack and drinks would have been good. Even just water."
Ưu: "Wonderful Crew- friendly, professional, helpful."
Khuyết điểm: "Been on time departing."
Khuyết điểm: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Ưu: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Khuyết điểm: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Ưu: "Crews were good."
Khuyết điểm: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "Friendly staff, smooth ride, easy boarding"
Khuyết điểm: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Khuyết điểm: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Ưu: "Excellent crew. Good food. Comfortable seats even in coach."
Ưu: "Lovely people an caring all the way through."
Khuyết điểm: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Ưu: "Crew on board did their best."
Khuyết điểm: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Khuyết điểm: "Food was lousy"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Khuyết điểm: "Why did the entertainment get shut off more than 30 minutes before landing?"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Everything flowed smoothly."
Khuyết điểm: "It would have been nice to have inflight entertainment within our seatbacks."
Ưu: "Good on the plane and in the business class lounge was excellent"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Khuyết điểm: "Very uncomfort flight, very bad timing, Food is not good"
Ưu: "Seats and entertainment"
Khuyết điểm: "Bad landing,"
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Khuyết điểm: "Nothing"
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Ưu: "Latest informtion about the weither"
Khuyết điểm: "Flight Costume"
Khuyết điểm: "On both flights, i did not get the seats i had specifically booked..."
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Khuyết điểm: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Khuyết điểm: "No alcohol"
Ưu: "Clean plane. Nice staff"
Khuyết điểm: "Delay"
Khuyết điểm: "Crew Service is horrible. They get angry very easily."
Ưu: "Crew was good in flight."
Khuyết điểm: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Ưu: "The crew is friendly"
Khuyết điểm: "Check in counter not enough resulting in very very long queue and check in time"
Khuyết điểm: "Lost baggage on direct flight"
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Khuyết điểm: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"