KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Khuyết điểm: "Friendlier crews"
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Ưu: "Usual faultless KLM experience"
Khuyết điểm: "Nothing."
Ưu: "Flight arrived on time"
Khuyết điểm: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Khuyết điểm: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Ưu: "The crew was informative"
Khuyết điểm: "Inflight sandwiches"
Ưu: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Khuyết điểm: "Not being to help on the ground in Copenhagen with delta issues"
Ưu: "Crew was great and helpful despite oversight in my special meal."
Khuyết điểm: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Khuyết điểm: "Too hot inside the aircraft"
Ưu: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ưu: "Crew was nice and friendly"
Khuyết điểm: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Khuyết điểm: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Khuyết điểm: "My suitcase didn't come with the airline."
Khuyết điểm: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Ưu: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Khuyết điểm: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Ưu: "Great on board service from a very professional crew."
Khuyết điểm: "Can't think of a thing."
Khuyết điểm: "Flight was cancelled."
Khuyết điểm: "Boarding was confusing and disorganized"
Khuyết điểm: "N/a"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "Bording was good and general flight ok"
Khuyết điểm: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ưu: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Khuyết điểm: "Nothing"
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Khuyết điểm: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Ưu: "Service impeccable!"
Khuyết điểm: "They have one line of executive class after the kitchen and toilet, is very noisy."
Ưu: "The flight was great."
Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ưu: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ưu: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Khuyết điểm: "Nothing."
Khuyết điểm: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ưu: "Great crew service. Among the best ever."
Ưu: "great choice of entertainment content, friendly crew"
Khuyết điểm: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "Flight attendants were friendly, but they only had limited resources to work with."
Khuyết điểm: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
The staff were excellent, very helpful and efficient
Ưu: "Yeah Everything well organized"
Khuyết điểm: "I believe so"
Khuyết điểm: "New variety of food"
Khuyết điểm: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Khuyết điểm: "Our request for vegetarian meals got lost after a glight was cancelled."
Ưu: "Crew very professional"
Khuyết điểm: "Boarding was a little confusing"
Khuyết điểm: "Boarding clusterf..."
Ưu: "Average crew. Average seat."
Khuyết điểm: "They could have controlled screening babies better. They just let them scream....."
Ưu: "The crew was friendly!"
Khuyết điểm: "Once again no vegetarian options."
Khuyết điểm: "wine selection divider between seats"
Ưu: "Good food and service"
Ưu: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Khuyết điểm: "The seat padding is rather thin."
Ưu: "Good selection of movies"
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Ưu: "Food was good, crew was very professional and courteous. Flight was smooth."
Khuyết điểm: "Coach was cramped and the video system didn’t work very well"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Khuyết điểm: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Ưu: "Flight on time"
Khuyết điểm: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Ưu: "That I was able to sleep a bit on the flight - and that we gained an hour."
Khuyết điểm: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Ưu: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Khuyết điểm: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Khuyết điểm: "Plane left more than 40 minutes late with no explanation or apology."
Ưu: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Khuyết điểm: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Ưu: "The crew were nice."
Khuyết điểm: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Ưu: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Ưu: "I liked the crew, they were professional and tried their best"
Khuyết điểm: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Khuyết điểm: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Ưu: "Plus seat was good. On board crew was nice."
Khuyết điểm: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Ưu: "The airplane have great entertainment system. The cabin crew are very nice."
Ưu: "Plenty of seat space"
Khuyết điểm: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Ưu: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Khuyết điểm: "See above and the food was disgusting"
Ưu: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Ưu: "This is what happens when you get roped in by a low price."
Khuyết điểm: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Khuyết điểm: "There are always delays. Today it was that internet was down."
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ưu: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Khuyết điểm: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Ưu: "Flight went smoothly"
Khuyết điểm: "Flight left late The seats are small and crowded There are no entertainment options"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Ưu: "Good seat near the front."
Khuyết điểm: "Delayed arrival by 30 minutes."
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Ưu: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Khuyết điểm: "The wi-fi did not work on our flight"
Ưu: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Khuyết điểm: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Ưu: "Although plane was full staff moved us through quickly"