Staff was not up to standard. Very rude.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Services were excellent and given on time.
Ưu: "Services are the best"
Ưu: "I really loved the food and the attendants were super friendly and helpful"
Ưu: "Excellent Cabin services."
Khuyết điểm: "don't know of anything"
Khuyết điểm: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Ưu: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Khuyết điểm: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Ưu: "Entertainment and food is always great with Qatar!"
Khuyết điểm: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "Crew was great. TV Entertainment system was excellent."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Everything ,good service ,friendly crew affordable rates"
Khuyết điểm: "Nothing"
Ưu: "Extra leg room only coz I was on exit isle"
Khuyết điểm: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Ưu: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Khuyết điểm: "The wedsite for Qatar could use some work."
Ưu: "The crew was friendly"
Khuyết điểm: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "All the services plus the entire team"
Ưu: "Flight was on time"
Khuyết điểm: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "Great cabin crew"
Khuyết điểm: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Everything else"
Khuyết điểm: "Too much air condition... cold!!"
Khuyết điểm: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Ưu: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Ưu: "The crew was professional and friendly. The flight was on time."
Khuyết điểm: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "The crew never answer the calls when we call"
Khuyết điểm: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Ưu: "The timing of the flight and available entertainment"
Khuyết điểm: "For economy class, maybe more variety to meals?"
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Khuyết điểm: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Khuyết điểm: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Ưu: "the place of my seat on the plane."
Khuyết điểm: "The food, seat, space, & baby Control"
Khuyết điểm: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Khuyết điểm: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Ưu: "Overall flight, crew service was excellent"
Khuyết điểm: "Was enough"
Khuyết điểm: "WiFi poor."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Great service"
Khuyết điểm: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Ưu: "Emerites is a great Airline"
Khuyết điểm: "All well"
Ưu: "Business class makes the entire trip much more comfortable."
Khuyết điểm: "no negatives"
Khuyết điểm: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Ưu: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Khuyết điểm: "N/A"
Ưu: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Khuyết điểm: "Though more comfortable than other flights like KLM, it was still a little cramped"
Khuyết điểm: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Khuyết điểm: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Khuyết điểm: "poor service"
Khuyết điểm: "Non"
Ưu: "The boarding was quick."
Khuyết điểm: "Attitude of crew Terrible food Outdated entertainment"
Ưu: "I was upgraded to an exit row when the staff saw how tall ineas"
Khuyết điểm: "Entertainment system control broken"
Ưu: "I liked that there was live TV available on this flight."
Khuyết điểm: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Khuyết điểm: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Ưu: "I really like the entertainment and the air cameras."
Khuyết điểm: "I like everything"
Ưu: "seating availability Food service"
Ưu: "The flight was comfortable, food excellent, and entertainment system fantastic."
Khuyết điểm: "A 7kg maximum carry on weight is super low."
Khuyết điểm: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Ưu: "The entertainment options were great!"
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Ưu: "The attention to my two nine year old kids. They enjoyed the flight."
Khuyết điểm: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food, food and food"
Ưu: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Ưu: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Khuyết điểm: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Ưu: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Ưu: "Crew and entertainment"
Ưu: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Ưu: "Customer service, food, the flight in general was good."
Khuyết điểm: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Ưu: "From the top to the bottom, everything was excellent except for..."
Khuyết điểm: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Ưu: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Khuyết điểm: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Khuyết điểm: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Ưu: "Good service good leg room swift boarding and off boarding"
Ưu: "I enjoyed every thing."
Khuyết điểm: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Ưu: "Overall everything was good."
Khuyết điểm: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Ưu: "The Crew were wonderful and tried in every way to make us comfortable."
Khuyết điểm: "The crew wasn't very responsive"
Ưu: "The good was good and the staff treated us with respect."
Khuyết điểm: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Khuyết điểm: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Ưu: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Khuyết điểm: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
The airline staff can be so much better and understanding and professional.
More separation/ privacy between the two seats as I was travelling alone ; separate compartment maybe as I was travelling business .
The ground crew at the airport need to be more customer friendly! They weren’t very helpful at all!! They were too busy chatting with themselves!!
Khuyết điểm: "Food & drinks"
Ưu: "Boarding was efficient."
Khuyết điểm: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Ưu: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Khuyết điểm: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Ưu: "The flight schedule was on time"
Khuyết điểm: "N/A"
Ưu: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Khuyết điểm: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Ưu: "One of the flight attendants was rude"
Ưu: "Entertainment and punctuality"
Khuyết điểm: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Khuyết điểm: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Ưu: "meals are pretty good, though repetitive"
Khuyết điểm: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Ưu: "crew and service are great."
Khuyết điểm: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Ưu: "no clear on when to go"
Khuyết điểm: "check in delay"
Khuyết điểm: "Nothing."
Khuyết điểm: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Ưu: "Liked everything about it new planes good food on time excellent crew"
Ưu: "Great selection of movies, excellent food, friendly service."
Ưu: "Friendly checking in staff. Easy to us and good variety movies."
Khuyết điểm: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Ưu: "The entertainment was good"
Khuyết điểm: "We asked for special meals and they told us they only had one type of meal on board"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Khuyết điểm: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Khuyết điểm: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Khuyết điểm: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Ưu: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Khuyết điểm: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Khuyết điểm: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Ưu: "The seats were comfortable and the staff at the gate were nice."
Khuyết điểm: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Ưu: "The food was good and the staff very polite, but service seemed very slow."
Khuyết điểm: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."
Ưu: "Everything, Good service, timely and on pojnt"
Khuyết điểm: "There was a slight delay on landing"
Ưu: "Very uncomfortable seat. Very narrow walk way to lavatory."
Ưu: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Khuyết điểm: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Ưu: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Khuyết điểm: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Ưu: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Khuyết điểm: "Explanation was the minimum expected and absolutely required"
Ưu: "Lots of room on the plane, light meals but good, helpful service"
Ưu: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Khuyết điểm: "As opposed to our amazing flight from San Francisco to Istanbul, with incredible, caring and attentive crew, this flight was the opposite. The crew seemed annoyed by our few requests. I felt denied water and so, dehydrated. I counted one smile The entire flight. The crew seemed unhappy and wanted to do only the bare minimum. Disappointing, especially after such an incredibly positive experience six weeks ago."
Ưu: "Short but comfortable and pleasant flight."
Ưu: "The food, prices and extras were outstanding"
Khuyết điểm: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Ưu: "The attentiveness of staff."
Khuyết điểm: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Ưu: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Khuyết điểm: "That the plane was not full and we could had better seats if we were made aware of that fact."
Ưu: "Literally nothing."
Khuyết điểm: "Literally everything. Worst airline EVER."
Ưu: "the crew was wonderful!"
Khuyết điểm: "the landing was bad"
Ưu: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Khuyết điểm: "No foot rest, help the short people to store luggage."
Khuyết điểm: "they lost my luggage by my first stop"
Ưu: "All went right. Nothing negative that drew my attention."
Khuyết điểm: "They are doing it all right."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The service was great and all staff were friendly."
Little choice on entertainment. How about some old classic films.
Love the friendly staff who went out of their way to assist.
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Khuyết điểm: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Khuyết điểm: "Everything"
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Khuyết điểm: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Ưu: "Crew is ok, accommodating, entertainment system ok, food ok."
Khuyết điểm: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Ưu: "Very little."
Khuyết điểm: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "excellent staff"
Khuyết điểm: "ship needed cleaning"
Khuyết điểm: "cabin not so clean, no foot rest. But crew good service."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "easy securityand boarding at kl"
Khuyết điểm: "food bland"
Ưu: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Ưu: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Ưu: "Lovely people an caring all the way through."
Ưu: "Pleasant steward"
Khuyết điểm: "Delayed and waste time at Jakarta airport"
Ưu: "The seat I got was certainly comfortable enough."
Khuyết điểm: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Ưu: "On-time departure and on-time arrival."
Khuyết điểm: "Perfect flight"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "Retested additional blankets and got them."
Khuyết điểm: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Khuyết điểm: "Temperature was very low."
Khuyết điểm: "Toilet was not cleaned."
Khuyết điểm: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Khuyết điểm: "Nothing"
Khuyết điểm: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Ưu: "Overall all was good, except the flight been late."
Khuyết điểm: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "The regular plane was swapped out for the A380"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Ưu: "Larger seats"
Khuyết điểm: "Food was below standards. Really need to improve."
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Ưu: "The flight surprisingly arrived ahead of schedule :)"
Khuyết điểm: "The food, at least it was better than the food out of KUL"
Ưu: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Khuyết điểm: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Ưu: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Khuyết điểm: "Nothing"
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Khuyết điểm: "Two hour in late and still waiting for boarding. Awful experience..."
Khuyết điểm: "our vegan food was not provided"
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "Nothing in particular."
Khuyết điểm: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."