Staff was not up to standard. Very rude.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Cabin crew were great. Not impressed with the food.
Services were excellent and given on time.
Ưu: "Services are the best"
Ưu: "I really loved the food and the attendants were super friendly and helpful"
Ưu: "Excellent Cabin services."
Khuyết điểm: "don't know of anything"
Khuyết điểm: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Ưu: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Khuyết điểm: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Ưu: "Everything was great"
Ưu: "Entertainment and food is always great with Qatar!"
Khuyết điểm: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "Crew was great. TV Entertainment system was excellent."
Khuyết điểm: "Seat comfort"
Ưu: "Crew excellent"
Khuyết điểm: "Baggage collection at Washington could be improved"
Khuyết điểm: "Food and seat comfort could be better"
Khuyết điểm: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Ưu: "Everything ,good service ,friendly crew affordable rates"
Khuyết điểm: "Nothing"
Ưu: "Extra leg room only coz I was on exit isle"
Khuyết điểm: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Ưu: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Ưu: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Khuyết điểm: "The wedsite for Qatar could use some work."
Ưu: "The crew was friendly"
Khuyết điểm: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Khuyết điểm: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Ưu: "All the services plus the entire team"
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Ưu: "Flight was on time"
Khuyết điểm: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "Great cabin crew"
Khuyết điểm: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Ưu: "Dallas to Doha wheel chair service and boarding was good."
Khuyết điểm: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Ưu: "The Qatar Airways price."
Ưu: "Everything else"
Khuyết điểm: "Too much air condition... cold!!"
Khuyết điểm: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Ưu: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Ưu: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Ưu: "The crew was professional and friendly. The flight was on time."
Khuyết điểm: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Ưu: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Khuyết điểm: "The crew never answer the calls when we call"
Khuyết điểm: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Ưu: "The timing of the flight and available entertainment"
Khuyết điểm: "For economy class, maybe more variety to meals?"
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Khuyết điểm: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Khuyết điểm: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Ưu: "the place of my seat on the plane."
Khuyết điểm: "The food, seat, space, & baby Control"
Khuyết điểm: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Khuyết điểm: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Ưu: "Overall flight, crew service was excellent"
Khuyết điểm: "Was enough"
Khuyết điểm: "WiFi poor."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Great service"
Khuyết điểm: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Ưu: "Emerites is a great Airline"
Khuyết điểm: "All well"
Ưu: "Business class makes the entire trip much more comfortable."
Khuyết điểm: "no negatives"
Khuyết điểm: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Ưu: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Khuyết điểm: "N/A"
Ưu: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Khuyết điểm: "Though more comfortable than other flights like KLM, it was still a little cramped"
Khuyết điểm: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Khuyết điểm: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Khuyết điểm: "poor service"
Khuyết điểm: "Non"
Ưu: "The boarding was quick."
Khuyết điểm: "Attitude of crew Terrible food Outdated entertainment"
Ưu: "I was upgraded to an exit row when the staff saw how tall ineas"
Khuyết điểm: "Entertainment system control broken"
Ưu: "I liked that there was live TV available on this flight."
Khuyết điểm: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Khuyết điểm: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Ưu: "I really like the entertainment and the air cameras."
Khuyết điểm: "I like everything"
Ưu: "seating availability Food service"
Ưu: "The flight was comfortable, food excellent, and entertainment system fantastic."
Khuyết điểm: "A 7kg maximum carry on weight is super low."
Khuyết điểm: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Ưu: "The entertainment options were great!"
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Ưu: "The attention to my two nine year old kids. They enjoyed the flight."
Khuyết điểm: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food, food and food"
Ưu: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Ưu: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Khuyết điểm: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Ưu: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Ưu: "Crew and entertainment"
Ưu: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Ưu: "Customer service, food, the flight in general was good."
Khuyết điểm: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Ưu: "From the top to the bottom, everything was excellent except for..."
Khuyết điểm: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Ưu: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Khuyết điểm: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Khuyết điểm: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Ưu: "Good service good leg room swift boarding and off boarding"
Ưu: "I enjoyed every thing."
Khuyết điểm: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Ưu: "Overall everything was good."
Khuyết điểm: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Ưu: "The Crew were wonderful and tried in every way to make us comfortable."
Khuyết điểm: "The crew wasn't very responsive"
Ưu: "The good was good and the staff treated us with respect."
Khuyết điểm: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Khuyết điểm: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Ưu: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Khuyết điểm: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
The ground crew at the airport need to be more customer friendly! They weren’t very helpful at all!! They were too busy chatting with themselves!!
Long trip not enough snacks for the kids , crew are not very helpful
Ưu: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Khuyết điểm: "Maybe not imposing penalties if someone is missing the flight.."
Ưu: "No sops followed"
Khuyết điểm: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Khuyết điểm: "Food & drinks"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Entertainment and punctuality"
Khuyết điểm: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Khuyết điểm: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Ưu: "meals are pretty good, though repetitive"
Khuyết điểm: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Ưu: "crew and service are great."
Khuyết điểm: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Ưu: "no clear on when to go"
Khuyết điểm: "check in delay"
Ưu: "Food was really nice"
Khuyết điểm: "Crew wasn't caring, poor service"
Khuyết điểm: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Ưu: "One sign had row 27> The other sign had 28 >"
Khuyết điểm: "Mass confusion resulting in slow boarding."
Ưu: "Great selection of movies, excellent food, friendly service."
Ưu: "Friendly checking in staff. Easy to us and good variety movies."
Khuyết điểm: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Ưu: "The entertainment was good"
Khuyết điểm: "We asked for special meals and they told us they only had one type of meal on board"
Ưu: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Khuyết điểm: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Khuyết điểm: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Khuyết điểm: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Ưu: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Khuyết điểm: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Khuyết điểm: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Ưu: "Free meal and drinkd"
Khuyết điểm: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Khuyết điểm: "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
Ưu: "Everything, Good service, timely and on pojnt"
Khuyết điểm: "There was a slight delay on landing"
Ưu: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Khuyết điểm: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Ưu: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Khuyết điểm: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Khuyết điểm: "Too many ads and promotional messages, not letting to use entertainment system much."
Ưu: "Lots of room on the plane, light meals but good, helpful service"
Ưu: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
Ưu: "Meals, friendliness and warmth of staff, restrooms were routinely maintained, movies."
Ưu: "The food, prices and extras were outstanding"
Khuyết điểm: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Ưu: "The attentiveness of staff."
Khuyết điểm: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Ưu: "Literally nothing."
Khuyết điểm: "Literally everything. Worst airline EVER."
Ưu: "The service was very good, friendly, courteous."
Khuyết điểm: "Can't think of anything."
Ưu: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Khuyết điểm: "No foot rest, help the short people to store luggage."
Khuyết điểm: "Did not fly"
Ưu: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Khuyết điểm: "they lost my luggage by my first stop"
Ưu: "The Flight Attendants were really nice."
Khuyết điểm: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Ưu: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Khuyết điểm: "Nothing. Just wish the flight wasn't 13 hours"
Ưu: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Khuyết điểm: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Ưu: "The service was great and all staff were friendly."
Ưu: "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
Ưu: "US government sends out travel advisories in timely fashion"
Khuyết điểm: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."
Ưu: "Waiting room is too small I guess til boarding. And need wifi."
Khuyết điểm: "Nope"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."