Flight attendants were very rude. Food wasn’t that great.
Lahore to Doha was great but Doha to JFK using American Airlines was horrendous
Very lethargic, lazy, rude process to check-in and board the plane. The staff is not well trained or has no care for customer service or any decency at all. First time flying Qatar airways after hearing so many good things about the airline, however the experience was awful!
My luggage was delayed because the flight arrived late and I almost missed my connecting flight to Atlanta. My luggage was delayed and it took 3 days to receive my luggage once it arrived in Atlanta. The baggage department is horrendous and non-existent. I did not get a call, I had to go to the Airport and wait for manager to board a flight, waited 3 hours and then they got my luggage for me. I understand staffing issues but there should be a better process for baggage services.
The crew is horrible. Especially at the ticketing and checking counter. Very irresponsible, lazy and no emphathy.
Boarding in Lahore is slow
Ưu: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Khuyết điểm: "Seats be little spacious"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The seat was ok and the food was good."
Khuyết điểm: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Seat where comfortable and thank needed more leg space"
Khuyết điểm: "Good was poor bcz going and back was same menu of choice of food."
Ưu: "The crews are very friendly and seats are very comfortable"
Khuyết điểm: "There nothing could have been better cause everything is perfect"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Khuyết điểm: "We requested the wheelchair but it wasn’t provided"
Ưu: "Great crew and front desk"
Khuyết điểm: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Ưu: "The service was great and was on time"
Khuyết điểm: "The service and was"
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Ưu: "Great service from all staff ,"
Khuyết điểm: "Nothing"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Snack options were a bit limited for such a long flight"
Khuyết điểm: "Everything"
Ưu: "Great Staff"
Khuyết điểm: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Ưu: "5 star service"
Khuyết điểm: "no wifi"
Ưu: "Seat was comfortable entertainment was nice food was excellent"
Khuyết điểm: "Nothing"
Ưu: "Love the service, love the crew!"
Ưu: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Khuyết điểm: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Khuyết điểm: "There's not food which was on menu I did not eat"
Ưu: "Always fun flying with them."
Khuyết điểm: "Nothing disposable about the airline but booling process gave me a headace"
Khuyết điểm: "Out dated inflight entertainment system"
Khuyết điểm: "Overall"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Everything is good"
Khuyết điểm: "Everything fine"
Khuyết điểm: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Ưu: "The seating, crew members, and entertainment was really good."
Khuyết điểm: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Much of your service is excellent!"
Khuyết điểm: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Khuyết điểm: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Ưu: "Comfortable wide seats, good service"
The Check In process at Hyderabad airport is “REALLY BAD AND SLOW”. I joined the line and get my turn to check in after 1 hour 40minutes. This makes several passengers nervous about their flight to board.
Please all over good but food is needed mix up verity because people is different nations so other wise everything is excellent
The food should be improved, it didn’t taste as good as expected. Tea/coffee should be served after food otherwise by the time we finish our food the tea/coffee is cold.
Khuyết điểm: "Only one person in the three row and that was really great flight"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Ưu: "The time of the plane itself was nice and the ride was quick"
Khuyết điểm: "The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Crew was very friendly. Food was good. Seat wasn’t bad."
Khuyết điểm: "Price should be a little less, comparable to that of Qatar Airways."
Ưu: "Crew was kind, attentive, funny, and engaging. The best."
Khuyết điểm: "A warning about landing in Dubai, and being put on a bus to the terminal"
Khuyết điểm: "more western vegetarian options"
Khuyết điểm: "Excellent as usual"
Ưu: "Everything was excellent."
Ưu: "average, plan is pretty old"
Khuyết điểm: "TV is terrible. Not a touch screen ."
Khuyết điểm: "Breads must be at least warm. The breads were frozen."
Ưu: "Ontine departure and arrival"
Khuyết điểm: "Airport Staff behaviour in Pakistan"
Ưu: "It was wonderfull"
Khuyết điểm: "Legroom"
Ưu: "Good flight on A380. Food and entertainment were great."
Khuyết điểm: "We had to disembark into buses because all gates were being used."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Emirates airlines serves quality service on everything from passenger accessories to food. Classy airlines."
Khuyết điểm: "Only downside of this trip is the long non stop to Dubai. 15 Hours!"
Khuyết điểm: "Food was pretty bad."
Ưu: "Well, the best thing was my free upgrade from Business into First ....which is perfect for the 14+ hours from Dubai to Seattle..... :)"
Khuyết điểm: "I prefer the A380 to the 777-300 due to the availability of the bar/lounge area, and also the shower."
Khuyết điểm: "Crew was rude."
Ưu: "The relaxed environment and the crew are amazing"
Khuyết điểm: "Some snacks between the food service"
Khuyết điểm: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Ưu: "I like food and spacious seats, make journey comfort"
Khuyết điểm: "TV movies were outdated,"
Ưu: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Khuyết điểm: "Delay and worry I would miss connection"
Khuyết điểm: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Khuyết điểm: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."
Ưu: "Love the idea of informing every leg of my flight. Thanks"
Khuyết điểm: "Food was goof"
Ưu: "Food was good"
Khuyết điểm: "Less attention to my two kids"
Ưu: "Friendly staff, great selection of entertainment!"
Khuyết điểm: "There was nothing to not like"
Khuyết điểm: "It was delayed for 50 mins"
Khuyết điểm: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."
Ưu: "flight on time.. no delays. Very courteous."
Khuyết điểm: "nothing to unlike"
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "Entertainment system was good"
Khuyết điểm: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Ưu: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Khuyết điểm: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Khuyết điểm: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Ưu: "Consideration of my disability, in-flight attention, kindness"
Khuyết điểm: "for diabled people, no one to properly handle disabled, and wheelchair passengers at the door of the terminal upon arrival. Rather we are told to struggle to the wrong locations for check-in and then re-routed to another desk far across the building just to be brought to the original place silly and cruel, isn't it?"
Khuyết điểm: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Ưu: "I liked the crew and the attitude of staff"
Khuyết điểm: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Ưu: "So comfy... Great service. Wished the flight was longer b"
Khuyết điểm: "Nothing"
Ưu: "Flight was smooth with lovely crew. Boarding process went without hitch."
Khuyết điểm: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Khuyết điểm: "No headphones"
Ưu: "The crew was the best I've ever seen! Went above and beyond to make our baby comfortable."
Khuyết điểm: "Nothing, it was do thoughtful!"
Ưu: "Nothing was amazing."
Khuyết điểm: "Again, seats were uncomfortable and cramped."
Ưu: "Improve entertainment & Food"
Khuyết điểm: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Khuyết điểm: "Everything was outstanding"
Khuyết điểm: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
Khuyết điểm: "More options for music and movies."
Khuyết điểm: "Todo muy bien todos amables buena comida salio a tiempo"
Ưu: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Khuyết điểm: "No veggie food on board :("
Ưu: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Khuyết điểm: "The WiFi"
Ưu: "Yes crew was very hosptile."
Ưu: "Entertainment was good."
Khuyết điểm: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Ưu: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Ưu: "Thai are so dependable and such lovely service. Nothing is too much."
Khuyết điểm: "N/A"
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Professional staff and good food"
Khuyết điểm: "Landing was a little bumpy"
Khuyết điểm: "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Food was alright, i had better food in Bangkok airways"
Ưu: "Excellent flight....painlessly"
Khuyết điểm: "Food is great!"
Ưu: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Khuyết điểm: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Ưu: "Quick loading"
Khuyết điểm: "Late luggage to the carousel by over an hour"
Khuyết điểm: "Nothing"
Khuyết điểm: "Air Canada cancelled the original flight and rescheduled it for one day later. This was an obvious problem since it affected other travel plans. Air Canada customer service was very poor. First agent was unhelpful, second agent better. Overall it was a pain to finally get another flight for the original day."
Khuyết điểm: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
Ưu: "Nothing this time"
Khuyết điểm: "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
Ưu: "the crew was professional and friendly and you get alcohol on the flight."
Khuyết điểm: "no issues"
Khuyết điểm: "Food option was limited. I had to choose either chicken or pork. I think along with meat, a veg option might be better."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Khuyết điểm: "crew from Jakarta to Bangkok was worst"
Khuyết điểm: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
Khuyết điểm: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Khuyết điểm: "a crying 2 year old = no sleep, even with ear plugs"
Khuyết điểm: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Ưu: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Khuyết điểm: "The seat pocket was broken."
Khuyết điểm: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Ưu: "Whole package very good"
Khuyết điểm: "All good"
Ưu: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Khuyết điểm: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Khuyết điểm: "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink."
Ưu: "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
Khuyết điểm: "كل شي كان ممتاز"
Khuyết điểm: "Flight was over an hour late due to the logistical incompet nice of the Kathmandu airport. This is a chronic problem."
Ưu: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Ưu: "Courteous staff, on-time, good food and service"
Khuyết điểm: "Very noisy in the cabin with babies crying and men snoring"
Ưu: "The flight was smooth, comfy, and relaxing. The chairs have everything you need with two pockets, USB, power outlet, and stereo headphone jacks (it looks like the old school dual mono with two prongs but just plug into the right one for stereo). The entertainment was superb with very recent films (although they were censored which sucks) and a responsive unit and nice remote."
Khuyết điểm: "The only thing that was lame was the food. Absolutely terrible. You don't have many options at 40,000 ft but be prepared for sub dollar store quality. At least the booze was free."
Ưu: "good service, good food"
Khuyết điểm: "seats are getting older."
Ưu: "Service was good. Flight was on time."
Khuyết điểm: "Did not like the meal though."