I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
Ưu: "Best in the world, as always."
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Khuyết điểm: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Khuyết điểm: "The toilets were a little unsanitary."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Khuyết điểm: "Cabin little bit cold"
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Ưu: "Staff was polite and accommodating"
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "the crews were very polite and very helpful"
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "crews are energetic and warm welcoming passengers."
Khuyết điểm: "aircon temperature is too hot for seat 50H area."
Ưu: "everything, excellent job"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Khuyết điểm: "Nothing"
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
Ưu: "Great food and fantastic service"
Khuyết điểm: "Needs more legroom"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Khuyết điểm: "Cabin too hot"
Ưu: "Thanks once again for a comfortable flight homs"
Ưu: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Khuyết điểm: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Ưu: "Arrived on time and left on time for a change."
The flight was rescheduled by 6 hrs delay and no accommodation provided. also the connecting flight from India to Doha was minimum basic comfort level.
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Khuyết điểm: "Didn’t even take off!"
Ưu: "Very nice and accommodating crew!"
Ưu: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Khuyết điểm: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Ưu: "crew was very sweet"
Khuyết điểm: "food and wine options were terrible"
Ưu: "Every things was great ."
Ưu: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Khuyết điểm: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Ưu: "As always the crew was so nice...really catered to our needs on the long flight."
Khuyết điểm: "they cancelled by booking just before hour depature.."
Ưu: "crew is good and helpful."
Khuyết điểm: "The food was terrible. Needs to improve the quality of the food."
Khuyết điểm: "Poor service and flight was dirty"
Khuyết điểm: "Qatar airline is one of the best ways to fly!"
Khuyết điểm: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Khuyết điểm: "Nothing"
Khuyết điểm: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Ưu: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Khuyết điểm: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Khuyết điểm: "Food is good except Chicken coconut curry"
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "Excellent entertainment very friendly crew"
Khuyết điểm: "Food...again"
Ưu: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Ưu: "The 17hr flight went relatively quickly. Much faster than expected."
Khuyết điểm: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Ưu: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Khuyết điểm: "Staff looks down at Brown skin"
Ưu: "great staff"
Khuyết điểm: "Some of the head phone are not working at all...."
Ưu: "Again, the crew were top notch"
Khuyết điểm: "Comfort and available entertainment were so-so"
Ưu: "its a five stars trip in its services"
Khuyết điểm: "Okay"
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Ưu: "The was very hospitalty"
Khuyết điểm: "Every thing was amazing"
Khuyết điểm: "No lie flat seats."
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Khuyết điểm: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Khuyết điểm: "Food serving took a while. And need improvements."
Ưu: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Ưu: "Overall - Flight was good."
Khuyết điểm: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Ưu: "Good timing"
Khuyết điểm: "Evry thing"
Ưu: "Seat space. Stevice. Terminal."
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Ưu: "Very friendly flight staff."
Khuyết điểm: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
All well everything was good trained staff
Ưu: "Crew was helpful. Leg room is good. Overall the flight was good."
Khuyết điểm: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Ưu: "Crew was amazing. Flight was on time. Seats were good per economy class"
Khuyết điểm: "Food could have been better"
Ưu: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Khuyết điểm: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Khuyết điểm: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "crew was attentive and seating was comfortable"
Khuyết điểm: "they could have changed snacks..I had the same pizza when travelled four years back."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "In flight entertainment was excellent"
Khuyết điểm: "My first flight the seat was towards the back and was smaller than others."
Khuyết điểm: "No"
Ưu: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Khuyết điểm: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Ưu: "The entertainment selection."
Khuyết điểm: "The watermelon in the salad was almost spoiled."
Ưu: "Comfortable seats. Fast boarding and unboarding."
Khuyết điểm: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Khuyết điểm: "Read the above. Completely incompetent and dishonest company"
Ưu: "The crew and food was great."
Khuyết điểm: "The insect repellant sprayed twice through the cabin was horrible."
Khuyết điểm: "Internet on board wws not working"
Ưu: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Khuyết điểm: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Personnel were friendly and helpful!"
Khuyết điểm: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Ưu: "Comfort and service on boat"
Khuyết điểm: "Check in and flight connection not as promised..."
Ưu: "Footrest would be good for a long haul flight."
Ưu: "I love everything and I will flight with them again . A very positive experience."
Khuyết điểm: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Ưu: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Khuyết điểm: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."
Ưu: "Level of entertainment"
Khuyết điểm: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Ưu: "Excellent service by staff.Food is superb. Overall happy experience."
Khuyết điểm: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Ưu: "Nothing very hard to like anything. When traveling in disconfort"
Khuyết điểm: "The seat I was given. I should have been given the option to select a seat when my money was taken"
Khuyết điểm: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Khuyết điểm: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Khuyết điểm: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Ưu: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Khuyết điểm: "Inflight entertainment is a little stale. More recent movies would be great."
Ưu: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Ưu: "Liked the space & also entertainment."
Khuyết điểm: "Food was not good at all. My 12 year old couldn't eat at all."
Ưu: "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
Khuyết điểm: "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
Ưu: "Very courteous and attentive And always with a smile! A great way to travel, it's hard to go back to other airlines after having experienced Emirates!"
Ưu: "Cabin crew, very professional"
Khuyết điểm: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Khuyết điểm: "Boarding at Dubai was like a disaster"
Khuyết điểm: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Khuyết điểm: "How one of your crew member expressed herself to another crew member regarding the passenger next to me. just because he asked her what type of vegetable were in the eggs. Your crew member was very inconsiderate. All she had to do was answer the question and not make any other comment to her co-worker (Joyanne) about how she wish they (meaning ) passengers would read the menu. I was very disappointed about her comment. Even worst, to see how inconsiderate she was and how she did not even considered if this gentleman could read, or did not have his eyewear. I believe her comment was unnecessary and inappropriate at the time. I could not quite get her name, but she does not need to deal with the public."
Ưu: "First leg to Dubai was spacious and my vegan meal was really good. Second leg i got upgraded to business which was f'ing amaaaaazing, Emirates business is like nothing i could ever have imagined, 5 star service!"
Khuyết điểm: "The hangover after drinkong copious amounts of Moet haha. So really nothing"
Ưu: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Khuyết điểm: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Ưu: "Customer service, food, the flight in general was good."
Khuyết điểm: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Ưu: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Khuyết điểm: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."
Ưu: "Very few passengers on the plane allowing to use more space than normal"
Khuyết điểm: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Khuyết điểm: "My bag never made it with me into DMM. Even though it was a single non-stop flight, my bag didn't make into Dammam with me!! I don't know what might be the reason!!"
Khuyết điểm: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."
Ưu: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Khuyết điểm: "Reliance on electronic entertainment"
The crew was attentive and had a pleasant demeanor. The checkin process was good but surprisingly your ticket counter did not have a CC machine to process payments. Calling in by your staff was a chore and the individual was visibly frustrated when on the other end they could not understand a 4 digit expiration date. The seats were very tight and uncomfortable. The food was minimal in quantity and just ok in quality and taste.
Ưu: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Khuyết điểm: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."
Ưu: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Khuyết điểm: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Ưu: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Khuyết điểm: "None. Keep up the good work."
Khuyết điểm: "Flight was 90 minutes late."
Ưu: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Khuyết điểm: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Ưu: "The kindness of all people working on Swiss was very special"
Khuyết điểm: "The food was not very special, but the chocolates were awesome"
Ưu: "It was a normal flight with any extra confortable feature."
Khuyết điểm: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Ưu: "Officers in the airport are rude and offensive, racial discrimination."
Khuyết điểm: "Change their employees, arrogant, not professional"
Khuyết điểm: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Ưu: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Ưu: ";Flight attendants very attentive;"
Khuyết điểm: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Ưu: "Crew very courteous as usual"
Khuyết điểm: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Ưu: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Khuyết điểm: "Entertainment system was not working"
Ưu: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Khuyết điểm: "Comfortability , mediocre service."
Khuyết điểm: "Small seats only 2 bathrooms,"
Ưu: "timely departure"
Khuyết điểm: "too hot in the plane!!"
Ưu: "The flight attendants were professional and helpful."
Khuyết điểm: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Ưu: "Boarding was quick and efficient"
Khuyết điểm: "Nothing I can think of was bad just a regular fight."
Ưu: "On board service"
Khuyết điểm: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Ưu: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Khuyết điểm: "Leg room is on the tighter side!"
Ưu: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Khuyết điểm: "A little tight in economy and i am short"
Ưu: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Khuyết điểm: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Ưu: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Khuyết điểm: "Boarding was later than initially said and I did not know why"
Ưu: "Flew Business class to Zurich. Great service, completely flat fold down seat so sleeping is EASY Great price."
Khuyết điểm: "Transfer in Zurich airport security. We were transit but it diodn't matter because we took a 3 min train to another terminal and had to go through security again. No bank in Terminal B to change money ! In Switzerland !!!!!"
Ưu: "Flight itself was good, comfortable, staff were professional"
Ưu: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."
Ưu: "Stewards are very kind and friendly unlike those in US flights."
Khuyết điểm: "None."
Ưu: "Outstanding service. Friendly flight attendants."
Ưu: "Great service"
Khuyết điểm: "Super slow boarding. Long lines at check in"
Ưu: "Leg room"
Khuyết điểm: "No entertainment"
Ưu: "The food was good and the crew was nice."
Khuyết điểm: "No entertainment offered and the seats were cramped."
Ưu: "Loved the crew they were great!!"
Khuyết điểm: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Ưu: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Ưu: "The punctuality."
Khuyết điểm: "The food was not up to the mark."
Ưu: "The flight attendants were attentive, food delicious, movie selection great also."
Khuyết điểm: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Ưu: "The food provided and the service was excellent."
Khuyết điểm: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Ưu: "BEST FLIGHT OF MY LIFE"
Khuyết điểm: "NOTHING"
Ưu: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Ưu: "+ Crew, professional and polite."
Khuyết điểm: "- food unevenly cooked - No entertainment - Small toilet"
Ưu: "Service and snacks are great considering really short flight"
Ưu: "All was good except the snack - it was ok"
Khuyết điểm: "n/a - quick flight"
Ưu: "Crew were organized and pleasent. Lots of food."
Khuyết điểm: "Seats in economy are tight."
Ưu: "Crew handled it well"
Ưu: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Ưu: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Khuyết điểm: "Good overall"
Delayed flight, overbooked connection flight. Rude staff. Travelled a lot, never seen such impolitness and rudness.
Worst Airline in Customer Service and no respect for passengers traveling even in Business Class. Lost Baggage and missed connection with no help from agents
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
The service leaves much to be desired.
Ưu: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Khuyết điểm: "The plane is really old - I could not adjust the air flow above my seat since it was broken."
Ưu: "I did like the food, very nice stuff."
Khuyết điểm: "I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "I miss the turkish delights they used to serve"
Ưu: "Turkish Airline, great airline"
Ưu: "I like the food and movies"
Khuyết điểm: "Nothing"
Ưu: "Easy boarding"
Khuyết điểm: "9 hours layover in Istanbul was too long ."
Ưu: "The service was great, the flight was timely, attendants were friendly."
Khuyết điểm: "The vegetarian option could have been better (it was noodles with red sauce)."
Khuyết điểm: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Khuyết điểm: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Ưu: "The confort"
Khuyết điểm: "The Crowe very polyt"
Ưu: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Khuyết điểm: "The flight arrived a little late. It was not on time."
Ưu: "Crew is super nice and helpful. Aircraft is pleasant"
Khuyết điểm: "Food is okay but the portions are tiny."
Ưu: "Everything was good"
Khuyết điểm: "All good"
Ưu: "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"
Ưu: "Food, as always on THY, was tasty."
Ưu: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
Ưu: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Khuyết điểm: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Ưu: "Great short flight and we even received a meal as well as free headphones."
Ưu: "Good selection of entertainment, comfortable seats."
Ưu: "Usually a great trip."
Khuyết điểm: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Ưu: "The crew was very attentive and the food is amazing"
Khuyết điểm: "After the second hour the temperature inside the aircraft was very warm started to sweat"
Khuyết điểm: "As opposed to our amazing flight from San Francisco to Istanbul, with incredible, caring and attentive crew, this flight was the opposite. The crew seemed annoyed by our few requests. I felt denied water and so, dehydrated. I counted one smile The entire flight. The crew seemed unhappy and wanted to do only the bare minimum. Disappointing, especially after such an incredibly positive experience six weeks ago."
Khuyết điểm: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
Ưu: "Boarding was smooth"
Khuyết điểm: "Food needs improvement and staff should be more friendly."
Ưu: "It was a full plain but overall ok I will take this flight again"
Ưu: "Plane was clean and comfortable, staff were professional"
Khuyết điểm: "Flight was delayed about an hour"
Khuyết điểm: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."
Ưu: "Cabin attendants tried to be helpful and pleasant."
Khuyết điểm: "food was very unimaginative, way too much carbohydrates, and little attention to a healthy diet. Movies were constantly being interrupted by announcements - like 20 times per movie. This was on flight from Istambul to NYC, not the one from Tel Aviv."
Ưu: "Food and entertainment"
Khuyết điểm: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Ưu: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Khuyết điểm: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Ưu: "Entertainment made the long flight fly by"
Khuyết điểm: "We are 6'+ and leg room was very limited"
Ưu: "Movies on board"
Khuyết điểm: "It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO."
Khuyết điểm: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Ưu: "Food; power outlet."
Khuyết điểm: "legroom."
Ưu: "Satisfying overall flight."
Khuyết điểm: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great crew, pleasant fligt"
Ưu: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Khuyết điểm: "Everything was fine."
Ưu: "A great example of excellent service. The entertainment system really couldn't be beat."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Turkish airlines is very accommodating and even fed us on this short flight."
Khuyết điểm: "They tend to generally don't keep their planes very cool and it gets a bit stuffy at times. In economy class, not much leg room as with most of the planes these days."
Ưu: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Khuyết điểm: "Nothing to mention - was very happy with this trip."