Ưu: "The complementary food and drinks were great. Staff were very friendly"
Ưu: "Short flight duration."
Khuyết điểm: "Would have liked to recline"
Ưu: "Crew great, seats comfortable"
Ưu: "Efficient and easy, good sandwich for only a two hour flight."
Ưu: "Great leg room. On time and flight even arrived early."
Khuyết điểm: "More comfortable seats"
Ưu: "Help from ticketing crews was very helpful."
Khuyết điểm: "More smiles"
Ưu: "No carry-on fees, plenty of available seats."
Khuyết điểm: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Ưu: "Drinks were great and unexpected! Extremely fast boarding!"
Ưu: "We like the service. It doesnt take long for boarding."
Ưu: "Friend and excellent attention to detail."
Ưu: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Ưu: "Very kind to passengers"
Ưu: "On time flight and decent snack for a short flight"
Ưu: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Ưu: "Easy getting out of town and to the boarding gate."
Ưu: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Khuyết điểm: "Nice that they provided a snack, but didn't like the mystery meat roll."
Khuyết điểm: "Not telling you what time they are boarsing and departing"
Ưu: "Great service"
Khuyết điểm: "Delay for 3 hrs due Weather"
Ưu: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Khuyết điểm: "No entertainment and usb charging ports not working"
Khuyết điểm: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Ưu: "Small plane with nearly personal attire"
Khuyết điểm: "-"
Khuyết điểm: "Good service"
Ưu: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Khuyết điểm: "Language was good. Staff friendly. All went well. Would use again"
Ưu: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Ưu: "Operated by Laos Airlines. On time arrival. Excellent service."
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Ưu: "It ran smoothly"
Khuyết điểm: "Nothing"
Ưu: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Khuyết điểm: "The tight seating"
Khuyết điểm: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Ưu: "Flight was on time. Good snacks"
Ưu: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Khuyết điểm: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Ưu: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Khuyết điểm: "-the landing was really rough and a bit scary."
Ưu: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Khuyết điểm: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Ưu: "Free in-flight snacks and beverages (including beer)."
Ưu: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Ưu: "Over is good.."
Khuyết điểm: "Everything is ok we like it ..."
Ưu: "Security was nice, counter was nice, over all is good"
Khuyết điểm: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Ưu: "Service Interior of Plane On Time!"
Ưu: "Courteous staff."
Khuyết điểm: "late arrival."
Ưu: "Once on, the flight was OK."
Khuyết điểm: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Ưu: "Comfortable seats, clean plane. On time."
Khuyết điểm: "The crew just sat in the back. They practically did nothing. Recommend you offer pillows and blankets on night flights."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
Khuyết điểm: "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
Ưu: "The crew was efficient and kind. They made the flight excellent"
Khuyết điểm: "O lie check in and support terrible"
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Khuyết điểm: "Everything"
Ưu: "Everything was straightforward and easy"
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Ưu: "Friendly crew"
Khuyết điểm: "Space between sits"
Khuyết điểm: "Need to provide drinking water At least"
Khuyết điểm: "A seat that did not jolt and move around. Legroom seat on offer for free as no one had them."
Ưu: "It was only a2 hour flight."
Khuyết điểm: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Ưu: "Uniforms are nice"
Khuyết điểm: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Khuyết điểm: "25 min delay departure."
Ưu: "I was in three empty seats all to myself"
Khuyết điểm: "it was very basic no tv or music"
Ưu: "Flight attendants are well dressed and friendly"
Khuyết điểm: "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "It’s worth the money."
Khuyết điểm: "Small flight, no entertainment or food."
Ưu: "This plane was more comfortable than the previous one."
Khuyết điểm: "We left and late about 30-40 min late. It made my layover shorter than hoped for."
Ưu: "Good seats. Great service."
Khuyết điểm: "It’s a budget flight. So comes with limited options. However you still get what you pay for."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Ưu: "Pleasant inflight experiences."
Khuyết điểm: "Last minute gate change resulted in flight being delayed"
Ưu: "Very delayed with no announcements!"
Khuyết điểm: "Absolutely, no let room."
Ưu: "Fairly good value (although not particularly low fare)"
Khuyết điểm: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Khuyết điểm: "That I had to pay to check my bag.i haven't had to check my bag once my entire trip and they refused to give me my boarding pass until I paid and checked my bag .it was terrible and unprofessional and I haven't had a problem until I got on this flight"
Ưu: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Khuyết điểm: "Baggage cost"
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ưu: "Good crew and efficient service"
Khuyết điểm: "Flight was 80 minutes late due to delay on incoming aircraft."
Khuyết điểm: "I was charged an excessive amount for a checked bag. It cost half of the flight price! I didn't see an option while purchasing the tickets for a checked bag. Will never book through Air Asia again. No leg space on flight. Not even a cup of water."
Khuyết điểm: "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
Khuyết điểm: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Khuyết điểm: "Long line to check in and people not polite."
Ưu: "Flight left on time and aircraft was good."
Khuyết điểm: "Check in was a mess. Long lines. Online Che k in didn't work and site was down many times."
Ưu: "Great little airport in siem reap and a nice quick flight to Bangkok."
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "The initial price"
Khuyết điểm: "We didn't even get to take this flight. My wife ended up having to have emergency surgery. I tried to get a hold of them for a week prior to our flight to get it moved back a month but there was no way to reach a representative. I'm sure there would of been a fee but with the doctors note I was hoping they could give us a little break and just reschedule the flight. Even if they charged a fee I would of been fine with that but I wasn't even able to get a hold of someone to discuss that option. I just had to eat the ticket and rebook it later at twice the price."
Khuyết điểm: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Ưu: "nothing besides nice crew on board"
Khuyết điểm: "nothing free, even water on board. They are charging tripled price for bags if you did not check it in online. Personal in airport is not helpful."
Ưu: "You get what you pay for"
Khuyết điểm: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Ưu: "Very tight seating. Even in Premium."
Ưu: "You get a cheap fare."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Ưu: "Staff was pleasant on the short flight"
Khuyết điểm: "It's a cheap airline so no frills, literally nothing."
Khuyết điểm: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Khuyết điểm: "I tried paying for checked baggage while checking in online, but the website would always ignore my checked baggage selections no matter which option I select - it just wouldn't add the checked baggage payment to the checkout. Then, when I was dropping off baggage I was charged $72 per small bag!!! This is offensive and ridiculous to charge $72 per 10Kg bag when their website isn't even allowing to prepay at a lower rate. This may have been OK if this was a low-coster with $50 flights, but this was a $500 ticket and I did not expect to pay another $144 for checking in bags. To make matters worse, we had 3 small bags and intended to check all 3 in, now we did not want to pay $216, so we took one of the bags with us and of course had to part with the christmas presents that we wrapped for each other at the security line. We also paid for "hot seat" - this is yet another rip off. Hot seat does not add extra legroom, no extra comfort, just an earlier boarding time, so that you can spend more time in the stuffy cabin. Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."