Ưu: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Khuyết điểm: "Providing some snacks would be helpful when getting off the board."
Ưu: "On time, clean smooth ride. Landed early!"
Ưu: "Brilliantly safety-conscious crew but very personable."
Khuyết điểm: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Khuyết điểm: "I understand that the crew was probably tired, but I believe they can be friendlier."
Ưu: "Crew are efficient and friendly"
Khuyết điểm: "Portion of food could have been slightly bigger"
Ưu: "Good meal"
Khuyết điểm: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Ưu: "Great services"
Khuyết điểm: "Great seat and smooth flight"
Ưu: "Super cool light meal in a little bag. Best budget airline I have flown."
Khuyết điểm: "An hour delay for no expressed reason is not acceptable."
Ưu: "I'm very justifying for the flight."
Ưu: "On-time departure and arrival."
Khuyết điểm: "Nothing to complain about."
Ưu: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Ưu: "Great flight on Thai Smile."
Ưu: "Easy to book, travel and get around with."
Khuyết điểm: "The on board snack isn’t great."
Ưu: "The relaxed atmosphere and attentiveness of the flight attendants"
Khuyết điểm: "The distance of the terminal to the aircraft"
Ưu: "Seats were comfy and staff helpful and nice."
Khuyết điểm: "$60 charge for 10 kilos overweight limit. This is terrible."
Ưu: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Khuyết điểm: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Khuyết điểm: "We did not receive any information as to why our flight was late."
Ưu: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Khuyết điểm: "Loved everything"
Ưu: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Khuyết điểm: "Delay"
Ưu: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Khuyết điểm: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Ưu: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Khuyết điểm: "No entetainment, food just a pretty untasty sandwich"
Khuyết điểm: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Ưu: "Friendly staff through every step of the way."
Khuyết điểm: "Vegan food options would be a wonderful addition. Everything else was great!"
Khuyết điểm: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Ưu: "On boar meal was great. Customer service was outstanding!"
Khuyết điểm: "They don't offer more flights!"
Ưu: "Ground and in flight service, food, aircraft"
Ưu: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Khuyết điểm: "Nothing that I can think of."
Ưu: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Khuyết điểm: "I would have appreciated a vegetarian option for the meal."
Ưu: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Khuyết điểm: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Ưu: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Khuyết điểm: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Ưu: "Good flight, reasonable price"
Khuyết điểm: "Nothing"
Ưu: "Aircraft size was big for short haul"
Khuyết điểm: "Not much to dislike"
Ưu: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Khuyết điểm: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ưu: "Crew were friendly and did a great job in the short time they had."
Ưu: "Check in was so easy and smooth. Boarding was as well!"
Khuyết điểm: "I appreciated the food that they gave out, but it wasn't very tasty."
Khuyết điểm: "The price. This flight specifically was more expensive than others"
Ưu: "Such an amazing experience! From start to finish!"
Ưu: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ưu: "New and comfortable plane."
Khuyết điểm: "Last call came much earlier than described at check in"
Ưu: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Khuyết điểm: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Ưu: "Friendly crew, tasty small meal, not new but well maintained cabin"
Khuyết điểm: "Slightly dated cabin"
Ưu: "The flight was on time, boarding and disembarking was easy and the staff was very friendly."
Ưu: "The complementary food and drinks were great. Staff were very friendly"
Ưu: "Short flight duration."
Khuyết điểm: "Would have liked to recline"
Ưu: "Crew great, seats comfortable"
Ưu: "Efficient and easy, good sandwich for only a two hour flight."
Ưu: "Great leg room. On time and flight even arrived early."
Khuyết điểm: "More comfortable seats"
Ưu: "Help from ticketing crews was very helpful."
Khuyết điểm: "More smiles"
Ưu: "No carry-on fees, plenty of available seats."
Khuyết điểm: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Ưu: "Drinks were great and unexpected! Extremely fast boarding!"
Ưu: "We like the service. It doesnt take long for boarding."
Ưu: "Friend and excellent attention to detail."
Ưu: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Ưu: "Very kind to passengers"
Ưu: "On time flight and decent snack for a short flight"
Ưu: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Ưu: "Easy getting out of town and to the boarding gate."
Ưu: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Khuyết điểm: "Nice that they provided a snack, but didn't like the mystery meat roll."
Khuyết điểm: "Not telling you what time they are boarsing and departing"
Ưu: "Great service"
Khuyết điểm: "Delay for 3 hrs due Weather"
Ưu: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Khuyết điểm: "No entertainment and usb charging ports not working"
Khuyết điểm: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Ưu: "Small plane with nearly personal attire"
Khuyết điểm: "-"
Khuyết điểm: "Good service"
Ưu: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Khuyết điểm: "Language was good. Staff friendly. All went well. Would use again"
Ưu: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Ưu: "Operated by Laos Airlines. On time arrival. Excellent service."
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Ưu: "It ran smoothly"
Khuyết điểm: "Nothing"
Ưu: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Khuyết điểm: "The tight seating"
Khuyết điểm: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Ưu: "Flight was on time. Good snacks"
Ưu: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Khuyết điểm: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Ưu: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Khuyết điểm: "-the landing was really rough and a bit scary."
Ưu: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Khuyết điểm: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Ưu: "Free in-flight snacks and beverages (including beer)."
Ưu: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Ưu: "Over is good.."
Khuyết điểm: "Everything is ok we like it ..."
Ưu: "Security was nice, counter was nice, over all is good"
Khuyết điểm: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Ưu: "Service Interior of Plane On Time!"
Ưu: "Courteous staff."
Khuyết điểm: "late arrival."
Ưu: "Once on, the flight was OK."
Khuyết điểm: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Ưu: "Great plane and seat comfortable"
Khuyết điểm: "Next time fly on Royal Silk"
Ưu: "Seat not comfortable but it was an airbus so that’s normal."
Khuyết điểm: "Entertainment was unusable picture sounds skipping all over!"
Ưu: "Flight was on time"
Khuyết điểm: "Despite pre ordering, no special meal. Flight attendants were rude"
Ưu: "Very attentive crew"
Ưu: "Crew was friendly."
Khuyết điểm: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Ưu: "The crew were pleasant and the aircraft was clean"
Khuyết điểm: "Seat pitch"
Ưu: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Ưu: "Easy flight, quite nice for such a short trip."
Khuyết điểm: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Ưu: "Crew were fantastic and flight was comfortable"
Khuyết điểm: "Flight was delayed by around 15 mini"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Crew service were good and kindness between FRA to BKK."
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Khuyết điểm: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Khuyết điểm: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Ưu: "Crew were polite and nice. Food was good"
Khuyết điểm: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
Khuyết điểm: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Khuyết điểm: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Khuyết điểm: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Ưu: "On time and service"
Khuyết điểm: "Not much variety for music options in entertainment"
Ưu: "Very efficient and attentive service . On time departure and arrival."
Khuyết điểm: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Ưu: "Crew friendly"
Khuyết điểm: "Poor food and boarding"
Ưu: "Not much of delay Nice n friendly air stewardess"
Khuyết điểm: "Check in so slow"
Ưu: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Khuyết điểm: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Ưu: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Ưu: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Khuyết điểm: "Nothing. Excellent!"
Khuyết điểm: "3X3X3 plane configuration is my least favorite."
Ưu: "I’m in awe of the special attention we received from the time we entered the airport, all the way to the gate. It was amazing. I can’t fault the service from the home airline."
Khuyết điểm: "The food was a touch too salty for my palate. It would have been nice to have someone meet us at Osaka but this may be asking too much."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Excellent service throughout"
Khuyết điểm: "Nothing"
Ưu: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Khuyết điểm: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
Ưu: "Whole package very good"
Khuyết điểm: "All good"
Khuyết điểm: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
Ưu: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Khuyết điểm: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Khuyết điểm: "Flight was over an hour late due to the logistical incompet nice of the Kathmandu airport. This is a chronic problem."
Khuyết điểm: "My sister died and I wanted to change the date of my ticket and Thai would not cooperate at all, on the other hand Delta changes all my tickets so I could return to the states with no additional fees. Thai said economy call was full on my requested change date but they had Business Class tickets available, and I ask if I could apply the cost of my economy ticket amount to the Business Class ticket and they said no, that I could only purchase a new Business Class ticket. Real accommodating when you have an emergency."
Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Ưu: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
Khuyết điểm: "Very little leg room."
Khuyết điểm: "Crew non smile."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "Crew was great."
Khuyết điểm: "Seats were uncomfortable, very tight and hard seats."
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Ưu: "Great flight. On time and smooth."
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Khuyết điểm: "25 min delay departure."
Ưu: "Seats are very comfortable, speedy boarding and in flight service very quick"
Khuyết điểm: "Ran out of wine!"
Ưu: "I was in three empty seats all to myself"
Khuyết điểm: "it was very basic no tv or music"
Ưu: "Clean plane, air conditioning."
Khuyết điểm: "Bag fees; no free food, snacks or even water."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "Great service, good flight."
Khuyết điểm: "Seats could be comfy. Hot seats could use some pillows."
Ưu: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Khuyết điểm: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Khuyết điểm: "LCCですが、総合的にレガシーと比べて安くない"
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "Both outbound and return flights departed on time."
Khuyết điểm: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
Khuyết điểm: "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
Ưu: "This airline and lion airways make their money on baggage charges. On their site, they offer the ability to prepay for your baggage and significant saving over paying at checkin. This option was not offered since I bought through kayak. When I got the gate they told me my bag was not included in my ticket price ... wtf!!!!"
Khuyết điểm: "I paid 65$ for my check in bag and had unpack a bunch of stuff from my bag at the checkin counter which was then confiscated at the security check. Awful experience and expensive."
Khuyết điểm: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Ưu: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Khuyết điểm: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Khuyết điểm: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Ưu: "Crew was polite. Flight was on time."
Khuyết điểm: "No drink service."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Khuyết điểm: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Ưu: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Khuyết điểm: "Charged us money for luggage in kind of s random way. Decided to weigh just one bag at the gate for some reason and they were not clear in explaining to us why certain things were being charged and why one bag and not another"
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Khuyết điểm: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Khuyết điểm: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ưu: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Khuyết điểm: "Baggage fees Long lines"
Ưu: "Was able to change my seat at the counter due to"
Khuyết điểm: "Tiny seats. Paying for water so I could take some medicine. Not being allowed to bring food or drinks on the plane."
Khuyết điểm: "No food or beverages served, seats wouldn't recline, bag fee"
Ưu: "The cheap fare for the flight"
Khuyết điểm: "Being charged for water. Terrible crew attitude."
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Khuyết điểm: "Not even a small glass of water...really? That is not right."
Ưu: "Nothing. Will never, ever, ever fly them again."
Khuyết điểm: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."