Ưu: "The complementary food and drinks were great. Staff were very friendly"
Ưu: "Short flight duration."
Khuyết điểm: "Would have liked to recline"
Ưu: "Crew great, seats comfortable"
Ưu: "Efficient and easy, good sandwich for only a two hour flight."
Ưu: "Great leg room. On time and flight even arrived early."
Khuyết điểm: "More comfortable seats"
Ưu: "Help from ticketing crews was very helpful."
Khuyết điểm: "More smiles"
Ưu: "No carry-on fees, plenty of available seats."
Khuyết điểm: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Ưu: "Drinks were great and unexpected! Extremely fast boarding!"
Ưu: "We like the service. It doesnt take long for boarding."
Ưu: "Friend and excellent attention to detail."
Ưu: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Ưu: "Very kind to passengers"
Ưu: "On time flight and decent snack for a short flight"
Ưu: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Ưu: "Easy getting out of town and to the boarding gate."
Ưu: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Khuyết điểm: "Nice that they provided a snack, but didn't like the mystery meat roll."
Khuyết điểm: "Not telling you what time they are boarsing and departing"
Ưu: "Great service"
Khuyết điểm: "Delay for 3 hrs due Weather"
Ưu: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Khuyết điểm: "No entertainment and usb charging ports not working"
Khuyết điểm: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Ưu: "Small plane with nearly personal attire"
Khuyết điểm: "-"
Khuyết điểm: "Good service"
Ưu: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Khuyết điểm: "Language was good. Staff friendly. All went well. Would use again"
Ưu: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Ưu: "Operated by Laos Airlines. On time arrival. Excellent service."
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Ưu: "It ran smoothly"
Khuyết điểm: "Nothing"
Ưu: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Khuyết điểm: "The tight seating"
Khuyết điểm: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Ưu: "Flight was on time. Good snacks"
Ưu: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Khuyết điểm: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Ưu: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Khuyết điểm: "-the landing was really rough and a bit scary."
Ưu: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Khuyết điểm: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Ưu: "Free in-flight snacks and beverages (including beer)."
Ưu: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Ưu: "Over is good.."
Khuyết điểm: "Everything is ok we like it ..."
Ưu: "Security was nice, counter was nice, over all is good"
Khuyết điểm: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Ưu: "Service Interior of Plane On Time!"
Ưu: "Courteous staff."
Khuyết điểm: "late arrival."
Ưu: "Once on, the flight was OK."
Khuyết điểm: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Khuyết điểm: "Always the same problem - not enough leg room."
Ưu: "Relatively inexpensive and on time."
Khuyết điểm: "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
Ưu: "Smiling srewardess"
Khuyết điểm: "IF MY BAGGAGE WASNT LOST"
Khuyết điểm: "Worst airline ever"
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Khuyết điểm: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Ưu: "It was only a2 hour flight."
Khuyết điểm: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Khuyết điểm: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Ưu: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Squeezy legroom."
Ưu: "everything ok just an hour flight"
Khuyết điểm: "airport queues for bag check out the door"
Ưu: "Good seats. Great service."
Khuyết điểm: "It’s a budget flight. So comes with limited options. However you still get what you pay for."
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Ưu: "The price"
Khuyết điểm: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Khuyết điểm: "The plane was late 1 hr and it was already after midnight. We asked the baby stroller to waiting for us when exiting the plane door but they sent it to the belt so we had to carry 2 little boys on our hands thru the entire visa and passport control process while they are sleeping! To add on that our suitcase arrives torn! Really depressing service."
Khuyết điểm: "The flight was delayed at the gate and on the runway. They did not serve any alchohol. The crew was aloof."
Khuyết điểm: "Usually not on time - frustrating."
Khuyết điểm: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Ưu: "Good price and on time."
Khuyết điểm: "Very poor check in at DMK. Chaotic."
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Pilot shorted flight time to compensate for a delay."
Khuyết điểm: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Ưu: "Nothing the staff was rude... be very aware they charge you less for your plane tickets then try to make all their money up on luggage weight and fees. If you are carrying more then a back pack or small carry on get ready to pay more. They charge you as much for the weight of your bags as they do the price of your tickets... that's how they make there money it's such a scam."
Khuyết điểm: "Scam airline... over charge you on weight fees... do yourself a favor and fly another airline if you can even if you pay more up front in the end you'll save money because air Asia will try to add on extra fees for any and everything they can especially if your a foreigner..."
Ưu: "The price"
Khuyết điểm: "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
Khuyết điểm: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Ưu: "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
Khuyết điểm: "No food or drink offered at all. Not even water...."
Khuyết điểm: "nothing"
Ưu: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Khuyết điểm: "No individual seat entertainment, less legroom than other carriers"
Khuyết điểm: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Ưu: "Crew was polite. Flight was on time."
Khuyết điểm: "No drink service."
Ưu: "Didn't like anything"
Khuyết điểm: "- as a us traveler, we assumed checked in luggage would be available but cost us an extra $100 - seats were not assigned together for a family with kids - crew was not helpful"
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Ưu: "Good food warm service"
Ưu: "Fast boarding. On time."
Khuyết điểm: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Khuyết điểm: "Even for a fee I was unable to change flight plans 1 week in advance. Had to forfeit the whole ticket!"
Ưu: "Just about everything. very smooth operation."
Ưu: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Khuyết điểm: "Terminal changed twice so it was a bit confusing"
Khuyết điểm: "Pay for snacks and drinks Spend the other time trying to sell things."
Khuyết điểm: "They tried to make me pay almost 400 Canadian dollars for my 20 kg bag! I ended up still having to pay 87 Canadian but because it was unexpected it was unimpressive to say the least. Then once on board they won't even give you water or anything!!! What a joke. Not what we are used to in Canada."
Ưu: "Had to pay for water when was thirsty. Coughing because of dry throat. Did not have credit card so suffered the whole way there. Made myself fall asleep."
Ưu: "the flight attendants were very attractive"
Khuyết điểm: "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
Khuyết điểm: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"
Ưu: "It got me there"
Khuyết điểm: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Khuyết điểm: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
Ưu: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Khuyết điểm: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Ưu: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."
Ưu: "Flight was good both ways. Only ran 20 min late on one leg. We did not miss any connections."
Khuyết điểm: "Need to be a little more knowledgeable when dealing with diplomats."