Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Ưu: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
Khuyết điểm: "Very little leg room."
Khuyết điểm: "Crew non smile."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "Crew was great."
Khuyết điểm: "Seats were uncomfortable, very tight and hard seats."
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Ưu: "Great flight. On time and smooth."
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Khuyết điểm: "25 min delay departure."
Ưu: "Seats are very comfortable, speedy boarding and in flight service very quick"
Khuyết điểm: "Ran out of wine!"
Ưu: "I was in three empty seats all to myself"
Khuyết điểm: "it was very basic no tv or music"
Ưu: "Clean plane, air conditioning."
Khuyết điểm: "Bag fees; no free food, snacks or even water."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "Great service, good flight."
Khuyết điểm: "Seats could be comfy. Hot seats could use some pillows."
Ưu: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Khuyết điểm: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Khuyết điểm: "LCCですが、総合的にレガシーと比べて安くない"
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "Both outbound and return flights departed on time."
Khuyết điểm: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
Khuyết điểm: "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
Ưu: "This airline and lion airways make their money on baggage charges. On their site, they offer the ability to prepay for your baggage and significant saving over paying at checkin. This option was not offered since I bought through kayak. When I got the gate they told me my bag was not included in my ticket price ... wtf!!!!"
Khuyết điểm: "I paid 65$ for my check in bag and had unpack a bunch of stuff from my bag at the checkin counter which was then confiscated at the security check. Awful experience and expensive."
Khuyết điểm: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Ưu: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Khuyết điểm: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Khuyết điểm: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Ưu: "Crew was polite. Flight was on time."
Khuyết điểm: "No drink service."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Khuyết điểm: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Ưu: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Khuyết điểm: "Charged us money for luggage in kind of s random way. Decided to weigh just one bag at the gate for some reason and they were not clear in explaining to us why certain things were being charged and why one bag and not another"
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Khuyết điểm: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Khuyết điểm: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ưu: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Khuyết điểm: "Baggage fees Long lines"
Ưu: "Was able to change my seat at the counter due to"
Khuyết điểm: "Tiny seats. Paying for water so I could take some medicine. Not being allowed to bring food or drinks on the plane."
Khuyết điểm: "No food or beverages served, seats wouldn't recline, bag fee"
Ưu: "The cheap fare for the flight"
Khuyết điểm: "Being charged for water. Terrible crew attitude."
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Khuyết điểm: "Not even a small glass of water...really? That is not right."
Ưu: "Nothing. Will never, ever, ever fly them again."
Khuyết điểm: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."