Flight from Singapore to EWR was too long.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Good food. Friendly staff efficient airports."
Khuyết điểm: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Khuyết điểm: "I will not buy the air ticket from cheap ticket any more."
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Great service."
Khuyết điểm: "Disinfectant smell."
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Khuyết điểm: "The desserts. The bun."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "Crew, cabin and food."
Khuyết điểm: "Lack of entertainment console at each seat"
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Ưu: "Friendliness of crew"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "everything, excellent job"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Khuyết điểm: "Same food options as previous flight Not as many movie options as the longer flight"
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Khuyết điểm: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Ưu: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Khuyết điểm: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Ưu: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Khuyết điểm: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."
Ground staff at bangalore are very helpful
Service was terrible. Flight attendants are rude. Almost feels like they’re doing you a favor. Skipped one of the meals on my row, when asked for water bottle they told me they didn’t have it. Didn’t pick up trash, skipped again for asking for a drink. Didn’t offer tea/coffee service at all. Overall very bad experience will not recommend or fly Qatar airways again
Clean, well maintained and on time performance.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Service excellence as always
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Khuyết điểm: "Flight was a little long!"
Ưu: "The crew was v good"
Khuyết điểm: "The seats and boarding staff"
Ưu: "The crew provide good service but personally i did not like the food that could be lot better."
Ưu: "It was like flying in a Four Seasons but better."
Khuyết điểm: "Boring movie selections. 80% Marvel films."
Ưu: "La tripulación excelente y nos dieron un obsequio"
Ưu: "Excellent service provided by crew"
Khuyết điểm: "Food needs improvement"
Ưu: "Crew was very attentive & met all my expectations."
Khuyết điểm: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Khuyết điểm: "I was not able to fly"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Khuyết điểm: "stock the fridge"
Ưu: "Very nice aircraft , crew, and supplies"
Khuyết điểm: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Ưu: "Great crew and front desk"
Ưu: "Nothing special"
Khuyết điểm: "I found my seat a bit uncomfortable for this leg of the jurney"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "We carefully taken care . The Hotess were alright"
Khuyết điểm: "Their food are ok"
Ưu: "Helpful Qatar Airways passenger assistant at check-in."
Khuyết điểm: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Khuyết điểm: "Nicmze clean aircraft with goods legal room in economy"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Crew, service, price"
Khuyết điểm: "Seats are small"
Ưu: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Ưu: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Khuyết điểm: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Ưu: "The treatment"
Khuyết điểm: "It was too late"
Khuyết điểm: "Chairs a little too small for long flights...."
Ưu: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Khuyết điểm: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Khuyết điểm: "Food below average, command of the entertainment screen not convenient."
Khuyết điểm: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Economy seating is extremely narrow!"
Khuyết điểm: "Arriving on time"
Khuyết điểm: "They need to smile and respect the passengers"
Khuyết điểm: "Same as before. Dirty and smelly. Food was ok."
Khuyết điểm: "The flight was three hours late."
Khuyết điểm: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Ưu: "lost connection sue ro the Arline , terrible ground staff"
Khuyết điểm: "lost connection sue ro the Arline , terrible ground staff"
Ưu: "One of the nicest crews I've had the pleasure of flying with"
Khuyết điểm: "Nothing I could tell at the moment....."
Ưu: "The crew was hard working, food was ok"
Khuyết điểm: "Line up for boarding as well as storaging of our carry-on could have been managed better"
Ưu: "On time, safe, standard service"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "So nice, smile everytime, clear information and direction"
Khuyết điểm: "I really hope they will serve wine or liquor but that is okay"
Ưu: "Very efficient and courteous, a pleasure to fly with your airline."
Khuyết điểm: "Don’t change anything!"
Khuyết điểm: "Too salty for the meal"
Ưu: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
Khuyết điểm: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."
Ưu: "SMS Informing new schedule of the flight"
Khuyết điểm: "Please change the food"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Better crew today vs.my jfk to hkg flight"
Khuyết điểm: "Flight delay"
Ưu: "I paid for extra legroom so the seats were fine. The staff was fine."
Khuyết điểm: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
Khuyết điểm: "Plane was old and not Super comfortable. Also no WiFi!"
Ưu: "The service"
Khuyết điểm: "Nothing"
Ưu: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Great service from flight attendants."
Ưu: "Overall was Ok"
Khuyết điểm: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Seat unconfortable no legroom ."
Ưu: "Good flight. Crew busy but pleasant."
Khuyết điểm: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Ưu: "crew great, food very good"
Khuyết điểm: "flight also late taking off"
Ưu: "Hospitality was good. PRO was excellent."
Khuyết điểm: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Ưu: "Whole experience was very good"
Khuyết điểm: "Nothing"
Ưu: "Inflight entertainment."
Khuyết điểm: "All the food menu options were not available."
Khuyết điểm: "The child sitting behind me keeps kicking my seat and never stops making all kinds of noise, that really sucks! One attendant (I believe she is from Hong Kong because she once emphasized that she does not understand Mandarin and she only speaks Cantonese and English) she had different faces and attitudes towards foreigners, people who are Hong Kong citizens and people who are from the Mainland China, which made me and my friends really uncomfortable..."
Khuyết điểm: "I was place right next to the washroom. As soon as I sat down, I can smell the washroom ,which was not clean properly because of the washroom odor."
Khuyết điểm: "same as above"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Nice flight great service"
Khuyết điểm: "I like everything"
Khuyết điểm: "Hurried and chaotic boarding. The only downside to an otherwise great experience."
Ưu: "Ease of boarding."
Khuyết điểm: "Only served 2 meals the whole 15 hrs flight."
Ưu: "Comfortable seats and the entertainment was great"
Khuyết điểm: "The other guests were loud and rude on the flight and none of the staff seemed to care."
Ưu: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Khuyết điểm: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Ưu: "I liked the smothered flight and the management of time that the crew implemented"
Khuyết điểm: "The food was almost not edible . I would feel guilty feeding it to my dog"
Ưu: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Khuyết điểm: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
Ưu: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Khuyết điểm: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Ưu: "The stewards worked very hard, the pilots did a good job. The food was good too."
Khuyết điểm: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Ưu: "Shorter flight airplane much nicer"
Ưu: "great service on board and great entertainment"
Khuyết điểm: "The second security check at the gate caused delay."
Ưu: "The efficiency of this crew was unparalleled"
Khuyết điểm: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
The cabin was freezing cold and they couldn’t raise the temperature. It was in business class. It was the worst flight I’ve ever had.. after paying for thousands of dollars for the business class!!!!
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Ưu: "The crew was great and service and meals where wonderful"
Khuyết điểm: "Seat legroom"
Ưu: "Everything. They were polite fast and never condescending to passengers."
Khuyết điểm: "I could of wish they would have been a little more stern with some passengers."
Ưu: "Excellent entertainment choices Good, not excellent, food Comfortable seats"
Khuyết điểm: "I think cleanliness is an issue both in the cabin and the lavatories"
Ưu: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Khuyết điểm: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Khuyết điểm: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."
Khuyết điểm: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Ưu: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Khuyết điểm: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "great selection of movies"
Khuyết điểm: "heat, small seats."
Ưu: "The food, seevice, amenities and cleanliness were the best I have seen in economy class."
Ưu: "Food was good"
Khuyết điểm: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Ưu: "Service, crew were great."
Khuyết điểm: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Ưu: "Service and team"
Khuyết điểm: "Plane was very warm and should be moderately air conditioned"
Khuyết điểm: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Ưu: "Everything was exellent"
Khuyết điểm: "Nothing"
Ưu: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Khuyết điểm: "nothing, it was the best flying experience I have ever had!"
Khuyết điểm: "Love your airline. Boarding process is your weak spot."
Ưu: "All of it best flying experience to date"
Ưu: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Ưu: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Khuyết điểm: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Ưu: "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."
Ưu: "Entertainment on board was the best part. Food is decent."
Khuyết điểm: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Ưu: "The food was good and the entertainment selection was good."
Khuyết điểm: "I landed in Istanbul for a 19 hour layover. I previously made arrangements to stay at an Airbnb nearby. I was made aware that a Visa is required while attempting to go through passport control. I had to leave the line I spent 30 minutes waiting in to go get a Visa for 25 Euros. I was never informed of this requirement by Kayak or Turkish Air. It was a very frustrating experience and an added expense for which I expect to be reimbursed."
Ưu: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Ưu: "food was good."
Khuyết điểm: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Ưu: "Nothing. Had to cancel didn't go"
Khuyết điểm: "That they changed the flight schedule twice making it impossible to go."
Ưu: "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
Khuyết điểm: "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
Ưu: "Excellent service, food and entertainment."
Khuyết điểm: "The boarding was long and via buses!"
Ưu: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Ưu: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Khuyết điểm: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Ưu: "I liked the entertainment options during the flight."
Khuyết điểm: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The service"
Khuyết điểm: "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
Ưu: "entertainment was excellent the crew was nice"
Khuyết điểm: "teh landing was tough the boarding was late"
Ưu: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Khuyết điểm: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
Ưu: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."
Ưu: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Khuyết điểm: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Ưu: "Very bad experience i have to think twice before I book airfare now !!"
Khuyết điểm: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Ưu: "The crew is excellent"
Khuyết điểm: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Khuyết điểm: "Keep up great service standards"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Khuyết điểm: "Very little. Just a great flight ."
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Ưu: "The people at the counter helped me and were great"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Khuyết điểm: "We could not check in on line . Why? This reason made us have to waited in the long line"
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Khuyết điểm: "Flight was cancelled without any notice and caused us to miss connecting flight."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Great safe airline. Friendly flight attendants. Roomy seats."
Ưu: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Khuyết điểm: "The lack of support to help us to rearrange flight. No explanation"
Ưu: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Khuyết điểm: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Ưu: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Khuyết điểm: "Food was mediocre but it is airplane food so no big deal."