Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "Reasonable price and not complicated"
Khuyết điểm: "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
Khuyết điểm: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Khuyết điểm: "Many stale films, but I really don't care!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Efficient and on time"
Khuyết điểm: "Aircraft seats worn out"
Khuyết điểm: "Friendlier crew"
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Comfortable seats. Everything was on time. Friendly crew."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Khuyết điểm: "Nil"
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "The plane was new and the food was fresh."
Ưu: "Very quick procedures! Check in, boarding, disembarking"
Khuyết điểm: "Seats are not comfortable"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "The schedule on time"
Ưu: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Khuyết điểm: "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Khuyết điểm: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Ưu: "Everything was good honestly"
Ưu: "Took off on time."
Khuyết điểm: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Khuyết điểm: "No entertainment"
Ưu: "Ease of travel was fantastic"
Ưu: "The staff were very nice."
Khuyết điểm: "I would like a few more western choices of food in the business lounge"
Khuyết điểm: "The lack of support to help us to rearrange flight. No explanation"
Khuyết điểm: "Need to cleanup the cabin."
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Ưu: "Overall price / value is very good"
Khuyết điểm: "Leg room is very small"
Ưu: "Crew was really nice"
Khuyết điểm: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Khuyết điểm: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Ưu: "Got an aisle seat and boarding was quick."
Khuyết điểm: "Too long of a flight for no WiFi and no water."
Khuyết điểm: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Khuyết điểm: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Ưu: "Inexpensive flight, attentive crew"
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Khuyết điểm: "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
Khuyết điểm: "Delays, and not entertainment"
Khuyết điểm: "No food or drinks. But that was expected as we didn’t pay for it"
Ưu: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Khuyết điểm: "I got what I paid for."
Ưu: "I feel confident with your aircraft and crew. Very professional"
Khuyết điểm: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "Delayed flight"
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "fast and easy"
Khuyết điểm: "seat comfort and leg room plus they charge for everything extra"
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Khuyết điểm: "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
Ưu: "Quick easy and simple. Staff were very friendly."
Khuyết điểm: "Nothing."
Ưu: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Khuyết điểm: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Khuyết điểm: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Khuyết điểm: "It was one hour late"
Ưu: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Khuyết điểm: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Ưu: "No frills."
Khuyết điểm: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Khuyết điểm: "All thing baaaaad"
Ưu: "we got to the destination"
Khuyết điểm: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Ưu: "Same as for earlier flight"
Khuyết điểm: "Same comment as above"
Khuyết điểm: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Ưu: "The crew"
Khuyết điểm: "Seats are uncomfortable, no complimentary drinks or food."
Khuyết điểm: "No drinking water!"
Ưu: "I didn't like any thing"
Khuyết điểm: "Free kg is 15 kg which isn't enough at all"
Khuyết điểm: "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."
Ưu: "Low price...friendly, courteous, helpful staff..."
Khuyết điểm: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
Khuyết điểm: "Curt treatment at check-in."
Khuyết điểm: "Not enough room"
Khuyết điểm: "Provide free water"
Ưu: "We finally made it to destination"
Khuyết điểm: "The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future."
Ưu: "Ok leg room for a regional Asia flight."
Khuyết điểm: "FYI - Extra fees at the airport for food or luggage."
Ưu: "Easy and simple....hope it will be like this in the future flights as well...."
Khuyết điểm: "The cabin had an unpleasant smell"
Khuyết điểm: "I did not check in bags by internet, It was not clear to me that they will charge me for each bag. they charge me MR 320 for 4 bags for 4 passengers (1 for each) which was almost the same as tickets price. NO Food No Entertainment."