Friendly staff. Could improve on the leg room.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Ưu: "Best airline I've ever been on"
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ưu: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Khuyết điểm: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Spacious economy class seating and great service"
Ưu: "Flight crew, food, boarding and entertainment great."
Khuyết điểm: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Ưu: "The trip was uneventful, with the usual excellent service."
Khuyết điểm: "Nothing"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Khuyết điểm: "Food was very poor."
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "the selection was impresive to m"
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Ưu: "got us there, efficient and effective crew."
Ưu: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Khuyết điểm: "It would have been nice if wifi was free considering it was such a long flight"
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "Customer service , crew was nice"
Khuyết điểm: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Khuyết điểm: "Earphones were poor and when replaced still did t work well"
Khuyết điểm: "The entertainment choices were terrible."
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Khuyết điểm: "Excellent service over all."
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Khuyết điểm: "Very little. Just a great flight ."
Khuyết điểm: "Cleanliness of plane interior can be improved."
Khuyết điểm: "Departing on time, boarding more organized fashion."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "Everything"
Khuyết điểm: "Smile"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "The seat was comfortable and the food was good"
Khuyết điểm: "My flight was delayed but general was good I enjoyed the flight."
Ưu: "Boarding was quick and Flight was Smooth"
Khuyết điểm: "Food basic,Crew not so friendly.Flight left 15 minutes late."
Khuyết điểm: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "Early departure and arrival. Amazing"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "I arrived on time."
Khuyết điểm: "The food was horrid and the entertainment system was sub mediocre at st best."
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Ưu: "Overall, this is a short trip. Everything is ok."
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Ưu: "Everything was good honestly"
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
I liked the lounge. The boarding was horrible. We were also delayed by an hour. They called business class up first too and didn’t even board us.
Not a straight flight, they lied! After paying for the plane ticket, I received an email that will stop in Incheon, delayed my connecting flight to Vegas. I missed my flight, and my wife had to rebook for same day flight. I will never fly Philippine Airlines again.
Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
These planes need an refresh Seats uncomfortable Don’t like 2/3/2 in business feels uncomfortable
It took over an hour to disembark and almost made me miss my connecting flight. Maybe they could have let the other airlines know passengers with connecting flights were running late. The flight was long and the seat space was very tight. The food was excellent. Crew was friendly and helpful.
Khuyết điểm: "The food (fish and rice) was tasteless."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Ưu: "You ripped me off"
Khuyết điểm: "you ripped me off"
Khuyết điểm: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Ưu: "Entertainment was good and food and snacls"
Khuyết điểm: "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
Khuyết điểm: "If the food is better and no flight delay"
Ưu: "The plane is new and clean"
Khuyết điểm: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
Ưu: "Crew are awsome."
Khuyết điểm: "The boarding time keeps on changing."
Khuyết điểm: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Ưu: "Crew was great!!"
Khuyết điểm: "Bag is lost!!!"
Ưu: "Birding was great. Punctual flight."
Khuyết điểm: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Ưu: "No direct contact details to change flight"
Khuyết điểm: "Terrible customer service"
Ưu: "Great experuance. Caring staff"
Khuyết điểm: "Nothing"
Ưu: "American carriers should take note and work to improve passenger comfort and experience."
Khuyết điểm: "A better entertainment system would be nice."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ưu: "The service on the flight was superb."
Ưu: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
Khuyết điểm: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
Khuyết điểm: "I late only 2 min but can not fight with them"
Ưu: "Arrival to first flight was clean and comfortable"
Khuyết điểm: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Ưu: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Khuyết điểm: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Ưu: "Excellent customer service from the crew and airport staff. Very nice people."
Khuyết điểm: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Ưu: "Boarding delay in MNL but still arrived in LAX on-time."
Khuyết điểm: "Problems with the inflight myPal system; No sound. Informed the flight attendants and they tried to reboot the system/ provide new headphones... still no sound. My wife and daughter had same issue with their unit."
Ưu: "Being on time"
Khuyết điểm: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Ưu: "Seats and service in business class Crew"
Khuyết điểm: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ưu: "philippines air is great! very easy and accomodating"
Ưu: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Ưu: "flight, service --great"
Khuyết điểm: "check in --vry problematic."
Ưu: "Liked the smooth flight"
Khuyết điểm: "Took too long at check in"
Ưu: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Khuyết điểm: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Khuyết điểm: "Was a good experience"
Ưu: "Smooth trip"
Khuyết điểm: "Narrow seat and no leg room"
Ưu: "Nice and kind crew"
Khuyết điểm: "small seats okay food on mobile WiFi entertainment"
Ưu: "The service is good. Typical Philippine airlines, friendly service."
Khuyết điểm: "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
Ưu: "Philippine service is always good"
Khuyết điểm: "Food not so good and small seats."
Ưu: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Khuyết điểm: "It was fine."
Ưu: "The crew"
Khuyết điểm: "Boarding so bad"
Ưu: "Good price"
Khuyết điểm: "There was too much delay in the going flight"
Ưu: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Ưu: "Vegetarian meal - way better than delta"
Khuyết điểm: "None"
Ưu: "Crew was very polite and helpful. Food was enjoyable."
Khuyết điểm: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Little choice on entertainment. How about some old classic films.
Friendly, courteous staff along with luggage handling.
Ưu: "Comfort & punctuality"
Khuyết điểm: "Crew"
Ưu: "Good seats and crew."
Khuyết điểm: "Choice of movies"
Khuyết điểm: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Ưu: "The MAS stewardess was really nice & helpful"
Khuyết điểm: "Everything was perfect"
Ưu: "Direct flight"
Khuyết điểm: "Bigger aircraft"
Khuyết điểm: "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
Ưu: "Crews were good."
Khuyết điểm: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Khuyết điểm: "The air con totally not cold!"
Khuyết điểm: "I haven't even made it to my destination yet."
Ưu: "Lovely people an caring all the way through."
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Ưu: "Air conditioning"
Khuyết điểm: "Not much of a meal and serviced quick then picking up paper before finished eating"
Khuyết điểm: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Khuyết điểm: "Incorrect information of boarding gate."
Ưu: "Staff onboard were good"
Khuyết điểm: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Khuyết điểm: "the windows were a bit smudged from previous passengers"
Khuyết điểm: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Khuyết điểm: "Nothing"
Khuyết điểm: "Why did the entertainment get shut off more than 30 minutes before landing?"
Ưu: "The service"
Khuyết điểm: "The food"
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Food and hospitality"
Ưu: "The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection."
Khuyết điểm: "Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes."
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Khuyết điểm: "My screen didn't stay up. Needs fixing"
Ưu: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Khuyết điểm: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Ưu: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Khuyết điểm: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Khuyết điểm: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Ưu: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Khuyết điểm: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Ưu: "Delicious food"
Khuyết điểm: "No entertainment"
Khuyết điểm: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Ưu: "The crew is friendly"
Khuyết điểm: "Check in counter not enough resulting in very very long queue and check in time"
Ưu: "The korean spicy chicken was delicious!"
Khuyết điểm: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Ưu: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Khuyết điểm: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Ưu: "Direct Flight"
Khuyết điểm: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
Ưu: "Flights seat is comfortable"
Khuyết điểm: "Delay and boarding at very last minute."
Khuyết điểm: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flight was okay. 1 piece of Luggage is still missing.
Flight was delayed for 45 mins without any informed provided
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Everything"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Khuyết điểm: "MinimumService！"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"