AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Ưu: "On time departure."
Khuyết điểm: "Aircraft condition is very poor. Inoperable inflight internet."
Khuyết điểm: "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"
Ưu: "Great service and comfortable; well sanitized."
Khuyết điểm: "TV screens for movies and shows."
Khuyết điểm: "Crowded and hot just like Miami"
Ưu: "Everyone was very accommodating."
Khuyết điểm: "Not much at all. Everyone was very accommodating"
Ưu: "The crew was really good. The flight had no issues. I was pleased."
Ưu: "Loved sitting in exit row. So much more room!"
Khuyết điểm: "How about not being 4 hours late."
Ưu: "Everything was great"
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable and crew was very helpful!"
Khuyết điểm: "Be on time!"
Khuyết điểm: "Takes forever to load and unload those big planes."
Ưu: "Everything was time."
Khuyết điểm: "Sitting next to the toilet."
Ưu: "Boarded early and landed early."
Ưu: "Flight was on time."
Khuyết điểm: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Ưu: "Flying internationally is civilized even in coach. There is more legroom, the food and drink carts come by several times, and there are blankets and pillows for everyone. I think all cross country non stop domestic US flights should have the same coach amenities as trans Atlantic flights."
Khuyết điểm: "The seats aren’t the comfiest on the 757. They are kind of stiff. But there is more legroom on international flights."
Ưu: "Staff very professional, everything else went as planned. That's all one needs."
Khuyết điểm: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Ưu: "Everything went smoothly. Standard flight and good landing. On time."
Khuyết điểm: "Need more space in coach."
Khuyết điểm: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Ưu: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Khuyết điểm: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Khuyết điểm: "Never got to take flight. Concerned now that I will lose EQM, EQD from flight because AA rebooked me on DL. Also, original flight was in F. AA rebooked in DL in economy all the way. So I paid F fare for economy flight."
Ưu: "The crew was friendly. They attempted to resolve issues quickly. The service was late getting out but just barely and on time to arrive."
Khuyết điểm: "Broken screen in front of me and my seat wouldn’t recline. The crew was helpful to resist the screen and it worked for a bit. But it’s a bit disappointing to see a new aircraft be poorly cared for. Boarding was just a mush of people. Why bother to have reached gold status if every Tom dick and Harry with a credit card will just plow ahead of you?"
Ưu: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Khuyết điểm: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Ưu: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Khuyết điểm: "On this trip I wanted to see snow and I did not see it."
Khuyết điểm: "Late leaving Monterey. Other than that, fine trip"
Ưu: "On time. Comfortable seat. Courteous crew. Easy transfer."
Khuyết điểm: "seats should be sold based on the weight of passengers."
Ưu: "Good assortment of entertainment"
Khuyết điểm: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Ưu: "Getting home on time"
Khuyết điểm: "not enough leg room"
Ưu: "Friendly, efficient"
Ưu: "Pleasant crew and flight was comfortable"
Khuyết điểm: "Plane was a half hour late and had to run to catch our connecting flight"
Ưu: "The crew was nice"
Khuyết điểm: "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."
Ưu: "Crew was nice, biscuits were nice"
Khuyết điểm: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Ưu: "Smooth flight, barely late."
Khuyết điểm: "Broken sink, horribly uncomfortable, cramped seats."
Ưu: "The Boarding Was Fast And Easy, The Flight Was Even Early And On Time! The Crew Was Very Nice."
Khuyết điểm: "There Was No Entertainment For A Almost 2 Hr Flight."
Ưu: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Khuyết điểm: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Ưu: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Khuyết điểm: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."
Ưu: "Good service, as efficient as possible"
Ưu: "Everything I like :)"
Ưu: "Friendly, efficient staff. Quick boarding process"
Khuyết điểm: "Flight was delayed by a few minutes"
Ưu: "It was good fly can't complaint the attention was great"
Khuyết điểm: "When I was flying to Arkansas from NY they didn't give anything to eat"
Khuyết điểm: "Previous flight was cancelled so I never made this one."
Ưu: "All flights were on time and the flight each way was very quick."
Khuyết điểm: "Bumped me out of exit row. Seats would not lock in place and there was no wifi on flight. How in 2016 can an airline not have wifi on a flight from PHX to PHL."
Khuyết điểm: "No entertainment"
Ưu: "The flight overall because we arrived early."
Khuyết điểm: "The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle."
Khuyết điểm: "Forgot to give me my drink"
Ưu: "It was a great experience. Flight on time, excellent seats, even though the reservation was made one day before flying out due to an emergency. Wonderful flight crew. Will suggest to others and fly likely again."